Some staff can be a bit unnecessarily sassy at times, this is my third time here for brunch so apart from that the food is great and good value.
Excellent. Delicious food. Very friendly attentive service.
Food was ok, but the service was really really bad. Nothing arrived with the right sauces, had to keep reminding about drinks ordered. The staff were nice about it - but doesn’t stop it being a problem. I like this place, so please do better!
Overall a pretty disappointing dining experience.
Wouldn’t go back
Thoroughly enjoyable experience. The food was delicious, in particular the starters. A bit disappointed that there was only the option of a set menu when we arrived which I didn't know about beforehand. Maybe that should be advertised that lunch is usually a set menu.
The restaurant itself was beautiful but a bit crowded.
Loved the mochi ice cream for dessert. For the price paid and the quality of food delivered I would recommend as place to dine out.
The food was really good. The dim sum were amazing. But the service was awful. There were only four tables in our room with 2 waiters. We finished eating what we ordered and wanted to order more, but we had to wait 15 mins with our empty plates and glasses in front of us. The waiter finally came because I waved at him. He was just ignoring us otherwise. He probably prefer to speak with his colleague.
We ordered more food and champagne. And it happened again after it. We would have love to have a dessert and champagne but the waiter took too long to come. And again ignored us to pay, we had to stand up for them to finally come to our table.
Very disappointed, as the first time I came here the waiter was amazing and it made the whole experience so different.
The evening couldn’t have been better, the meal was excellent & we then went to the 1st floor bar which played great music! We can’t wait to go back!
Ordered gluten free due to an allergy, was served contaminated meal
wasn’t worth the money we paid for it...
Great food and very friendly and efficient service.
Friendly service couldn’t make up for the very disappointing, over-priced sushi rolls and bland tempura. Vietnamese dishes were a bit better but if you’re going to trade as a pan-Asian destination you need to be able to deliver everything well, especially at premium prices. Won’t be going back.
We booked on open table for dinner. The food was okay, but as vegetarians we ordered mango and papaya salad off the menu which had a (v) next to it but it came stinking of shrimp paste. We asked the waitress if there's fish in it, she said no so we asked if there's fish sauce and she said yes there is. She said that fish sauce is vegetarian, but not vegan. We explained that we are vegetarian but not pescatarian. The food came all at different times, the chicken was cold. And there was definitely no service with a smile. We were actively ignored when trying to ask for service. We spoke to someone who seemed like a manager but this didn't help anything. The food was 3/5 But service 1/5. Lots to be improved.....
Excellent foood, friendly and competent staff: definitely worth going
Food was late and some did not arrive at all. Waitress was rude and nonchalant when we asked why our food was late.
Disappointing and will not be taking clients back here.
Pleasant surrounding and excellent Vietnamese tapas. Good for sharing.
The restaurant is most definitely not a Vietnamese. I would call this Asian fusion at best (Vietnamese Scotch Egg and sushi?!). Food was ok.
Excellent food. Service can be a bit hit and miss. Slightly spoiled by a large rowdy table in.
Place was empty and remained practically empty throughout lunch which doesn’t make for a great atmosphere. The food was tasty but not worth the prices. Can easily get the same for half the price.
Positive was being prepared upfront for someone that needed to eat gluten free.
Quite a disappointing dessert that my date got with the bottomless brunch with a tiny bowl of fruit with a scoop of ice cream, 2 tiny spoon and no plates. At £30 a person, surely they can do better.
Food tasted reheated not fresh. Servers a bit clueless. Felt overpriced for what we got. Shame, as great location.
Good Vietnamese food, friendly and efficient service, pleasant atmosphere
Fantastic all round - drinks, food and service! Will be back for the Pho and to try another delicious cocktail
We visit House of Ho whenever we are in London and it is always a treat. Toilets rather let it down though.
We enjoyed our meal at House of Ho; the Pho was well flavoured and the sashimi salad was a nice way of having something interesting yet still not too heavy.
I hadn’t been to the restaurants rant before. Only when I told people after the experience did I hear that it was on their list to try, so I have strongly recommended that they do so. Food was excellent. Great choice, seemed fresh, well presented and tasty. One of my group has a severe reaction to gluten and they had a gluten free menu to choose from. We shared most of our dishes.
The ambience was nice. Clean simple decor but unique. We arrived at 6.30, almost empty, but within the half hour was packed and buzzing. Not too much so though.
I will definitely go again. £157.00 for four people with gratuity and two bottles of wine.
The food overall was of a good standard, a lot more geared towards perhaps Chinese cuisine than Thai, Vietnamese or Japanese. The dumplings on offer were typical of sizes of dim sum found in chinatown and the fillings were novel and well flavoured, the favourite being the Seabass and Prawn Dumpling. Other dishes included glazed chicken wings (wings glazed in Hoisin sauce), prawn summer rolls, vegetable tempura and shredded duck buns (baos). The food in general was well prepared and looked as good as it tasted. Quality ingredients were evident with large pieces of prawn in the dumplings.
Service was always friendly and servers struck a good balance between conversational and leaving diners to enjoy their food. One criticism was that during busier periods when more diners arrived, as each diner is allowed a maximum order of 3 orders each, once finished it would take a while before the next set of orders could be placed leading to the dining experience feeling more like spurts rather than a continuous offing of food.
A more efficient ordering system such as those available at dim sum restaurants where you can mark the dishes wanted would help streamline the ordering process. Although not the servers fault, on some floors of the restaurant, the floor is slanted quite noticeably making dining difficult for those sat near the window where the floor boards seem to bow the most (you would require quite a large thick book to even the table).
All in all, if you book an earlier brunch slot (12pm) when it is less busy this is a good place to have brunch in an otherwise very well decorated venue with great food. The venue for the most part allows for diners to converse without raising their voices. However if you don't mind noise and prefer more availability, dim sum in chinatown would probably be a better alternative.
I enjoyed the food at the time but unfortunatly spent most of the night and next morning in the toilet. My guess was the Hamachi as the cause.
Great food (couldn't fault a single mouthful) but the service was poor. For our main our lamb arrived a good 10 minutes before our rice and sides and then the duck was a few more minutes later. At the end of the meal they forgot our coffees. Shame - other than that the place is fantastic
Second time dining here, and the food was as good as I remembered it (shame the monkfish was no longer on the menu though). We were sat on the top floor however, and I think this may have impacted the service quality, as all of our drinks too a while to arrive, and the waitress was not very attentive.
Gone a bit downmarket since my last visit but prices haven't changed
Great food! Would go again. Fresh! Service average
you could defo eat as good and definitely better in Chinatown for half of the price
not good value at all ...small portions even if dishes well executed
the Boo la lot was the worst and the toughest I have eaten in years
service friendly but visibly amateurish and look like waiters work on a low wage
the focus is definitely on the totenham court road working masses
the other establishment standing at same location for years is sadly missed
thanks to the very friendly lady from Yemen whom saves it
Worst service ever! Came here during lunch break and waited 40 mins for starters to come. Starters arrived cold and was poorly presented. Told the staff five times to chase up our mains and no one bothered to. Ridiculous service and manners, one manager even asked us did we want the food to come at the same time?! What's the point when our starters came 40 mins after we've ordered?! No apologies from the staff so we just left. Never coming here again. Good luck keeping the restaurant going.
The food was great. But...
We ordered water and we gut a bottle... Twice. No one offered us tap water... Until we saw other tables getting served with tap water.
We paid 9 pounds just for the water, it does not make any sense.
Lovely waiter but the food was average. On arrival my friend was told 'you are both late' in a snotty tone when she was literally 5 minutes late and the restaurant was empty. They were out of spring rolls and vietnamese rolls as they'd given them all to a private function upstairs. It was also very overpriced at £65 for 2 people with only soft drinks.
very noisy in the downstairs room. Too much service to begin with, however 30 minutes in we couldn't attract ANY attention. Our duck spring rolls never arrived, so when we asked the waiter brought over vegetarian spring rolls. Once we explained he came back and said sorry the chef had finished so could not make us any duck rolls. We insisted and eventually got what we wanted, about 45 minutes after we'd finished our other dishes.
very expensive for what it is, and they really do need to train their waiting staff better. Our waiter could not even speak basic English which was embarrassing for everyone
The food was amazing as always. Definitely the best place to eat still in Fitzrovia.
Food was delicious, but service very poor. The waiter was very slow despite having a virtually empty dining room and only six diners to attend to. A simple question regarding substituting one element of the Bento box took longer to resolve than it should have. We ordered a bottle of prosecco for the table but it took about 20-25 minutes to arrive, I cannot imagine what needed to happen to it before it reached us! The waiter started taking our order but the first diner's choice was not available so instead of taking the rest of the orders to allow the first diner time to choose another meal he wandered off! This was a lunchtime booking, so we needed to be quick. Overall the poor service meant that an expensive (albeit delicious) meal was a little spoilt and not good value for money.
Unfortunately we were very disappointed with this booking. Firstly, by 8:30 pm on Saturday, the best dishes on the menu had run out. We ordered some sake , and we were told all the sake had ran out too, except for an £80 bottle! We then ordered a dessert and after waiting for 15-20 mins, what we received was not what we had ordered. When challenging this, we were told but this dessert is better! We didn't want to wait another 20 mins. Admittedly, they didn't charge us for the wine we took instead of sake and the dessert that was wrongly served but in general it was badly organised even if the staff were friendly.
Food was great and the Vietnamese coffee was amazing! Service was a bit on the slow side but they were polite!