House of Zen Seaburn
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Food was lovely and fresh.
Under the current circumstances the food and service at Zen were excellent.
Nice meal, however waited over 45mins from sitting down to be asked if we want drinks, and food order. This was unacceptable really when we had a table booked and their was people who were behind us in the queue who were finishing their starters and had drinks before someone had been to even ask us if we want any drinks or food order etc, and even then was only when one of our party raised the issue with one of the wait staff. Otherwise was a nice night and lovely food. The service needs to be improved with the outdoor seating due to covid restrictions, I feel they have crammed too many tables in at a cost of good quality service, but I get that they have lost time and custom to make up. Wouldnt put me off going again, but would probably wait until restaurant formally opens inside.
We arrived at 5pm, the manager sat us at our table. We then waited 15 minutes for someone to come and take our drinks order. We then waited a further 15 minutes for someone to ask us if we wanted food. I then said We didn’t want food and we were told she would need to move us. We then waited a further 10 minutes, at which point we still didn’t have any drinks so we got up to leave. As we were walking away, the waiter then tried to force us to pay the bill for drinks we never paid for, to which we refused. The waiter then huffed and puffed and stormed away. Terrible service and would never go back!
Lovely food, still.hot.wven though outside. There wasn't any heat lamps next to us but thankfully the sun was out. Overall really enjoyed it.
Lovely food great price !
I brought my dog as it has always been dog friendly. We sat outside but were told that if we sat on the left hand side we could order from the full menu but couldn’t take the dog, if we sat on the right we could take the dog but could only order bar food (chips etc). Had my little niece and there was nothing suitable on the bar menu. Said to the staff that their rule made no sense, both seating areas were the same, just 6 foot apart. The same staff were serving in both areas, the food was coming from the same kitchen etc. The staff seemed lovely and apologised profusely but said they were the rules. Got food eventually, tasted of nothing (not due to covid!), got out quickly and went for an ice cream downstairs (where the dog was allowed to be with us!).
It was far too cold to sit outside in the open and enjoy a meal. I realise you cannot do anything about the weather but the rest of the diners were under cover in the gazebo but we weren’t offered the choice to be seated in there.
It was just great to be out, the restaurant have gone all out to make everything COVID secure, great food, excellent service and staff are brilliant. Counting down to our next visit in a couple of weeks! Keep up the good work 👍
£20.75p for a very very mediocre meal - 1 pint Pepsi, 1 egg fried rice, 1 honey chilli chicken - not value for money at all
Booked late (actually in the queue) but placed in a table within the marquee which was really nice and warm with the weather outside being cold. Not sure if this was pot luck but turned out a great location. Food was fine, service was quick (almost too quick) but overall with such a late booking couldn't fault it.
Everything fabulous, food fantastic as always, lovely service. Only issue we had was the guy who was front of house wasn't very pleasant. Very abrupt with us when we had trouble with the track and trace and when we weren't sure which way to go for the ladies room. We laughed it off but he let the place down which was otherwise a great night.
Food was delicious and piping hot even though we were sitting outside. Bit slow at serving drinks.
First time visiting with my partner and 5 month old. We were running a bit late as we struggled to find parking so of course I rang up to let them know we’d be about 15 minutes late (shouldn’t of been an issue!) I was spoken to so rudely by a man who said “so you’re 10 minutes late and going to be another 5 minutes?” I explained the situation and he then hung up. I’ve worked in hospitality for 7 years and I know, as would anyone, that this is not the way to speak to your customers! When we arrived the only man working was the manager which makes this even worse as it was obviously him who I had spoke to on the phone. A manager should definitely not be speaking to customers like this. We were then sat in an area of the restaurant that was right at the back where no other customers were sat!! There was plenty of nicer tables further at the front and I feel like the manager sat us here as punishment for being late?!?! If I wasn’t breastfeeding then I would have pulled him up on this but since we wanted a quieter area then we just sat there. The service was slow to being with, I think we had been forgotten about as we were so far back. The food was nice and the rest of the staff were great. But the way I was spoke to was out of order and to be honest he’s lucky he even had our custom after being spoke to like that before even arriving! We spoke to the manager at the end about the poor service we had received and he didn’t seem bothered in the slightest! Lovely restaurant with lovely views but the owners should be choosing more carefully as to who they let run this place!!! So disappointing.
Ordered shredded beef but was terrible waitress took it off the bill but not great apart from that was lovely
Lovely food. Service charge quite excessive and you aren’t told about it so watch the bill.
Friendly service which was efficient and enjoyable.
Food was poor, greasy prawns, cold, only a little amount of duck on starter no sauce and served on popadom style bread very strange. Small amount of noodles £6.80 a rip-off.
Lovely ad always.
Staff was lovely. Took our temp as we came in.
Gorgeous food and speedy service .
Beautiful food however was made to feel uncomfortable for ‘ordering too much food’ also service was very slow no one checked up on us although multiple staff walking past the table multiple times, sat with empty plates and drinks for a long time, each time I wanted something I had to try and catch someone’s attention
Really nice food , really nice atmosphere, really friendly staff. Would eat there again
Not the best Asian food I’ve ever had probably wouldn’t go back, there’s definitely nicer places in the area. Nice cocktails and quite expensive
All was beautiful food amazing great menu will come back
Lovely meal servic3 great. Had a table looking over the beach. A great view
Food wasnt as good as it has been in the past but still very good. service was poor considering how quiet it was, girl who served us very nice and polite however no check back done and had to hunt for attention to get a glass of water.
Place was busy but the service was excellent. Food is gorgeous if a little pricey.
Once a month date night I think.
Lovely food, excellent service! Would definitely go back
Food is so nice and you get loads for the price and value. Staff have always been really friendly and welcoming. Second time going and it’s been really nice each time. Lovely view of the beach too. 10/10 would recommend
We booked a table for two for a romantic treat. The food was nice, actually more ok...but very overpriced for what you get. We ordered the set menu (banquet) and one of our options was described as monkfish tail. I work for a fish producer and was pretty certain that the minced fish balls that we were presented with were not monkfish tail. This dish was really disappointing and put a bit of a dampener on our meal. If I was ordering this for £16 on the main menu, it would have certainly gone back. They should really look at the way they describe their dishes as descriptions are very misleading.
I had the salt and chilli squid to start and the belly pork for my main. I have to say it was probably the best belly pork I’ve ever had. Would definitely recommend.
Me and my fiancée had a meal to celebrate Valentine’s Day. Had the sharing platter which was really tasty. Duck wings were amazing! Food portions are massive and well worth the price. Can’t fault the service especially our server Antonia who made our night very relaxing and enjoyable.
We love it here! We try to come at least once a month, on or around our anniversary as it was one of the first places we came together! Staff are lovely, views are amazing and the food is delicious!
We have recommended to friends but not all experiences have been equal.
Food was average, waitresses kept forgetting our drinks order, table was double booked, very small portions and we also waited over an hour for our food. Very over priced. Will not be returning.
Food was lovely and portion sizes much larger than expected. Service was great, staff were really friendly. Would recommend and go again.
Not impressed at all. Overpriced and food poor. I ate vegetarian and it had no taste whatsoever. Disappointed.
Lovely young staff and delicious food. Will def return.
Great service and place to eat service was second to none
Nice relaxed restaurant, excellent food, cannot fault.
House of Zen Seaburn offers takeaway which you can order by calling the restaurant at 0191 529 2907.
House of Zen Seaburn is rated 3.9 stars by 48 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.