Hutong at The Shard

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1. d

   dee30

   London

   16 reviews

   3.0

   16 reviews

   Dined 4 days ago

   overall3food3service3ambience3

   The venue is nice but the chairs were very uncomfortable. We had the experience menu which consisted of 5 dishes, all were good but I expected more this restaurant. Service was ok too. On the whole I’d say the experience was mediocre which is not good enough considering the prices.

   Report
2. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on 23 November 2022

   overall5food5service5ambience5

   Beautiful venue. Perfect service. Delicious food. The perfect place to meet good friends.

   Report
3. OT

   OpenTable Diner

   Houston

   1 review

   2.0

   1 review

   Dined on 8 November 2022

   overall2food5service2ambience5

   Food was great, service was slow

   Report
4. TB

   TommyB

   London

   1 review

   5.0

   1 review

   Dined on 3 November 2022

   overall5food5service5ambience5

   Everything was amazing, the service and seating were absolutely fantastic as we were celebrating a 30th birthday.

   Report
5. A

   Alex

   1 review

   2.0

   1 review

   Dined on 30 October 2022

   overall2food4service1ambience3

   Food and place very good as expected. Unfortunately service was very poor for both manager and waiters..

   Report
6. A

   Alex

   London

   1 review

   2.0

   1 review

   Dined on 25 October 2022

   overall2food3service1ambience2

   Very disappointed. After having my starter,the plate was dirty, no even change it until I m asked for it for fresh plate for my main course. Waitress no even have contact with me check back with me. No worth it for food and service but the view was amazing.

   Report
7. M

   Mermaid

   London

   1 review

   1.0

   1 review

   Dined on 24 October 2022

   overall1food2service1ambience3

   The service we got that day was not ideal. The waitress were keep pushing us to order ,to eat and gave us a strong impression of asking us to leave soon for their next table with quite a pressure. With this kind price, we don't get to sat down for 2 hours. Left our food quite a lot without touched. If we knew there is a restricted timeframe for dining, we would not choose Hutong for dinning for sure. Or they really should inform us while we did the booking. Unfortunately, our experience ended up pretty awkward with our clients to finish earlier so the waiter can clean the table. This is definitely not what we expect to dine in the Shard (which we don't event close to the window at all), the noise was way too loud to have normal conversation in the 4 people table. We need to raise our voices while talking. Re the foods, which were not impressive at all, you definitely can get better chinses foods with most of Chinese restaurant in London. Will not come next time.

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8. OT

   OpenTable Diner

   Essex

   2 reviews

   5.0

   2 reviews

   Dined on 20 October 2022

   overall5food5service4ambience5

   Tasty food but limited menu…disappointing really

   Report
9. KP

   KarlP

   London

   2 reviews

   4.0

   2 reviews

   Dined on 2 October 2022

   overall4food4service2ambience4

   I went there about 10 days ago the food was good but they had run out of their best dish, the duck, and some of the staff was really unaccommodating and fixated when we asked them to move our table.

   Report
10. MH

    MelissaH

    London

    1 review

    4.0

    1 review

    Dined on 30 September 2022

    overall4food4service4ambience4

    Nicely presented and tasty dishes. A bit pricey but you are paying for the location and views as well I guess.

    Report
11. TD

    TonyD

    1 review

    3.0

    1 review

    Dined on 27 September 2022

    overall3food3service5ambience5

    Disappointing. Dim sum, prawn and duck were excellent beef wasn't so good and outrageously hot, chocolate tart for desert was from a supermarket. Not what I expect for a menu @ £100 each.

    Report
12. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on 26 September 2022

    overall2food5service2ambience3

    I must say I am bit disappointed with Hutong. After booking a table well advance for our wedding anniversary and asking for a window table we were sat right in the middle of the restaurant. I called up the restaurant and advised them that we will have our baby with us therefore we require a bit more room for his stroller. However, as we were sat in the middle of the restaurant it was a bit congested and very uneasy for my seven month old. Upon sitting down we were told that they have ran out of crispy duck, which was unacceptable as I booked for the Signature menu. I advised the person serving us that I booked the signature menu, she said that she will double check with the kitchen. It turned out that they had the duck after all! The service was not great and we received duck before even anyone took our drinks order. We had to get attention from the restaurant staff to place drinks order. Once the food arrived it was nice and the portions were good. All in all I feel that our first anniversary lunch with our baby could have been a lot better and enjoyable if the restaurant was attentive to my original needs and requirements.

    Report
13. c

    carolinef

    London

    4 reviews

    5.0

    4 reviews

    Dined on 22 September 2022

    overall5food4service5ambience5

    We had a great evening. An amazing setting which really made the evening special and we were lucky enough to have a table by the window the staff could not have been more helpful or attentive. the food was really good although in hindsight, a couple of the dishes were smaller than we'd expected. But it was very delicious - we particularly liked the sharing platter of dim sum. Gorgeously presented and very delicious. One further thought was that the cocktails at £15 were not that special.... maybe it was just the choice we made but I think they could up their game a little here in terms of presentation etc.

    Report
14. S

    Simon

    London

    60 reviews

    vip
    3.0

    60 reviews

    Dined on 19 September 2022

    overall3food3service3ambience4

    Sullen person at check-in and to be quite frank bordering on plain rude. We had made a last minute booking which he said he couldn’t find. He tried to tell us we had the wrong day only to finally discover he was wrong. Unapologetic. Waiter only 2 weeks on the job job with no help. I have been coming to Hutong since it opened and have always loved if. We live down the road. Sadly I won’t be coming back again. Ridiculously overpriced and because the restaurant is always full because of its spectacular location, I guess no-one cares any more. Another post Covid fail by the looks of it.

    Report
15. JA

    JasonA

    1 review

    5.0

    1 review

    Dined on 17 September 2022

    overall5food5service5ambience5

    Wonderful experience, Great food and stunning views. No better way to celebrate our 10th wedding Anniversary.

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16. OT

    OpenTable Diner

    London

    1 review

    vip
    5.0

    1 review

    Dined on 11 September 2022

    overall5food5service3ambience4

    Daughter got through kings college

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17. OT

    OpenTable Diner

    London

    3 reviews

    vip
    2.0

    3 reviews

    Dined on 10 September 2022

    overall2food3service2ambience3

    Foods were extremely slow. We wait more than half hour for main courses.

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18. OT

    OpenTable Diner

    Central Coast

    1 review

    vip
    3.0

    1 review

    Dined on 6 September 2022

    overall3food4service1ambience5

    The bartending staff couldn’t care any less that we were there or to help us. We didn’t actually get our drinks until we were already seated at our table. After 30 minutes. Everyone else around us got their drinks in a very timely manner though. Food was fine. The only things that made our experience was exceptional views plus the toilet windows.

    Report
19. A

    Anonymous

    London

    7 reviews

    2.0

    7 reviews

    Dined on 30 August 2022

    overall2food2service2ambience2

    I had high hopes but was overall not that impressed by the food. The starters were lacking salt and mains were too salty. Overall taste very average too. Spring rolls were served well but again taste was nothing special. I don't think this place is worth the price you pay, there are much better places to go.

    Report
20. MF

    MarkF

    London

    3 reviews

    vip
    5.0

    3 reviews

    Dined on 29 August 2022

    overall5food4service4ambience4

    Great views, really good food. An event, would be good at night.

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21. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 26 August 2022

    overall5food5service5ambience4

    We had the Signature lunch, which was excellent. The four courses were a very pleasant surprise. I would definitely go again, as it was a whole experience, nice treat for a special occasion.

    Report
22. OT

    OpenTable Diner

    Jersey

    1 review

    4.0

    1 review

    Dined on 16 August 2022

    overall4food4service4ambience5

    The perking duck and the xiaolongmao are very nice but mapo tofu is too salty

    Report
23. L

    Lilash

    London

    7 reviews

    5.0

    7 reviews

    Dined on 15 August 2022

    overall5food5service5ambience4

    Lovely food and drinks with great service, as usual had a great time. Thank you Hutong team

    Report
24. OT

    OpenTable Diner

    Edinburgh

    1 review

    5.0

    1 review

    Dined on 14 August 2022

    overall5food5service5ambience5

    Exam celebration

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25. HH

    HHKK

    London

    2 reviews

    vip
    2.0

    2 reviews

    Dined on 11 August 2022

    overall2food2service1ambience3

    Poor staff training obviously. Service was as poor as at any average Chinese restaurant. Not worth paying the extra price.

    Report
26. f

    familyfoodie

    London

    5 reviews

    5.0

    5 reviews

    Dined on 10 August 2022

    overall5food5service5ambience5

    The views are amazing from here, the food was really good and they were helpful in changing our booking as we were running late. Staff were all good apart from one drinks waiter who looked like he was having a bad day. You do pay top prices but it is a special occasion type of place.

    Report
27. DL

    DLeung

    London

    1 review

    3.0

    1 review

    Dined on 8 August 2022

    overall3food3service3ambience4

    The food was running so quick. And I try to enjoy the food with my girlfriend, but the main course it comes before finish. Total experience only worth visit once.

    Report
28. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on 6 August 2022

    overall2food2service2ambience3

    Food was mediocre, service wasn’t the best but the view was nice.

    Report
29. AE

    AnastasiaE

    London

    6 reviews

    4.0

    6 reviews

    Dined on 3 August 2022

    overall4food3service3ambience3

    Went for a birthday meal. Was a lovely restaurant. The food isn’t incredible and the portions could be bigger but it was a lovely experience.

    Report
30. OT

    OpenTable Diner

    Dubai

    7 reviews

    vip
    3.0

    7 reviews

    Dined on 31 July 2022

    overall3food3service2ambience4

    The service was very slow

    Report
31. OT

    OpenTable Diner

    London

    3 reviews

    vip
    1.0

    3 reviews

    Dined on 31 July 2022

    overall1food4service1ambience2

    The service was the most horrific service I have ever received. Staff are AWFUL!

    Report
32. OT

    OpenTable Diner

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on 26 July 2022

    overall5food5service5ambience5

    My husband and I really enjoyed the food experience and the view. The staff was also attentive and Amazing. Great 1st time to London experience!

    Report
33. SG

    SophieG

    London

    4 reviews

    5.0

    4 reviews

    Dined on 23 July 2022

    overall5food5service5ambience5

    All the food was tasty, quick to the table and fantastic value for money. Staff was lovely also. Definitely recommend and would come back.

    Report
34. RA

    RobertA

    London

    8 reviews

    vip
    5.0

    8 reviews

    Dined on 17 July 2022

    overall5food5service5ambience5

    Probably the best Chinese food I’ve ever had. Every dish really high quality.

    Report
35. CR

    ChrisR

    1 review

    3.0

    1 review

    Dined on 5 July 2022

    overall3food4service2ambience5

    Left to sit with dirty plates awaiting bill for 20 min. Was not made aware of dishes missing off the menu until trying to order them. And bottles of still water extremely warm

    Report
36. SF

    Sko4Food

    London

    8 reviews

    5.0

    8 reviews

    Dined on 3 July 2022

    overall5food5service5ambience5

    We had an enjoyable evening with fantastic views and friendly service. We can absolutely recommend the tasting menu: it gives a very nice experience of diverse tastes and ingredients, which we would never have had if choosing single dishes from the a la carte.

    Report
37. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 3 July 2022

    overall1food4service1ambience4

    My experience I can't believe I feel so bad and disappointed with this visited. I go to this restaurant many times every time I take time off from work and take time for travel, it's my special day The waiter came to take the order, and confirmed the food we ordered ( we ordered stater and main course) the starter come on time after the main cours waiter told us the duck was no more in restaurant . I felt very bad because I waiting for the food and I’m so hungry . I come to the restaurant to eat Duck , but I think it's impossible duck furnished at 3 pm ? And if finished why she take my order? And she told us to order something different, I don’t think anyone will be happy with this happening, I came back home and very disappointed

    Report
38. CP

    CynthiaP

    1 review

    5.0

    1 review

    Dined on 26 June 2022

    overall5food5service5ambience5

    It was my birthday and it was so special really loved it.Ambience perfect.Exquisite food with a stunning view of London.

    Report
39. KH

    KarenH

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 21 June 2022

    overall5food5service5ambience5

    We had an amazing dinner, food and service in restaurant was excellent. Bar service before dinner a little slow but nothing

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40. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 17 June 2022

    overall3food2service2ambience4

    Food was overrated

    Report