We turned up and they had no record of our booking. They also didn't tell me we couldn't bring dogs even though I had specifically asked them to let me know if we couldn't bring our dog. Ended up with their takeaway sandwiches which were stale and overpriced.
This island operation can best be described as 'Organised Chaos'; as The Staffers appeared to be overwhelmed with the number of patrons who were getting off the Ferries and Water Taxis.
Despite making an advanced OT reservation and arriving 10 minutes ahead; they were unable to accommodate us and the wait was over a half hour.
With nobody manning the 'Front of House' it was a free for all and many disputes erupted.
We finally got the Manager's attention and he found us a spot at the Bar.
Service was slow, but the Staffers were doing their utmost to cope and in the struggle, lost a number of potential customers, who simply walked away.....Too bad !
Also, running your operation on a few iPad Minis (With a sketchy Internet connection) doesn't help.
As the weather gets warmer, the crowds of visitors to the island will increase.
Let's hope that the management takes corrective action (More Staff, to begin with) and turns things around.
I will give them the benefit of the doubt by writing off this visit as 'Season Opener Issues' and a second visit during the summer will hopefully give us the opportunity to provide a more positive review.