Jamie's Italian - Birmingham
So whether you're coming in for a mid-shopping pit stop, or out for a Saturday night dinner in the city centre, it's the perfect spot to soak up some atmosphere while tucking into some delicious Italian food and a glass of Prosecco.
Never been before but was expecting more from the food. It was well presented and the staff were really nice but was in my opinion underwhelming overall and was far too spicy for my liking.
The cocktails also are tasteless and for £8 just tasted like weak flavoured water.
Lovely meal for mothers day. Only issue i had was out waitress swore twice in front of my 8 year old and 1 year old niece when she dropped a drink over my sister and dropped cutlery. Not very professional or child friendly
We arrived on time but our table wasn’t ready so they asked us to wait. After about 15 minutes they came round asking for Amy as her table was ready (I’m not Amy or a she). 15 minutes later we ask what’s happened to our table - “are you Amy” ... No. “What’s the second name” I tell them “Ah yes Amy” .. No, I’m not Amy “well why did you book it under that name then” err I didn’t, I booked it through Open Table in my name. “Well we have you down as Amy that’s why you’ve been waiting so long”. - what, you mean the person that asked us to sit here 5 feet from you and then 15 minutes later walked past us calling for Amy didn’t know that we were waiting and anyway why are you arguing with a customer ! It was obvious that they thought we were wrong rather that they had made a mistake - it was patronising.
So it was a horrible introduction to the restaurant leaving my wife feeling angry and ready to leave. I persuaded her to stay as it was date night - but I wish we had left. We didn’t get a menu for 20 minutes, we didn’t get asked for our order for another 15 minutes, our food came before our drinks and they forgotten one of them. I ordered another drink during the meal which didn’t arrive for another 30 minutes (after I’d asked where it was). The restaurant was busy but there were plenty of staff. They simply weren’t looking after us - we clearly weren’t important to them.
On the other hand the food was good, the restaurant was lively and had a good atmosphere and the price was OK
But it’s not just about the food is it, if you’re receiving a service then you want to feel looked after but the service both at front of house and in the restaurant was awful which is a shame as it’s left such a bitter taste that we won’t be returning.
Just the right mix of casual and sophisticated. Menu has enough choices and had just been refreshed for spring so new dishes as well as established ones. Not the cheapest but a good venue for a special meal. Quieter than usual which probably reflects the economic situation. Hopefully it will be around for the foreseeable future.
Overall Jamie’s Italian seemed great but we did have one or two service issues.
One - getting served at the bar initially was really poor and was ignored at least three times to serve other people. Seems far too many servers focusing on the restaurant drinks order and not enough on those waiting for their table.
That said, a manager did see I was annoyed and arranged for drinks to be arranged which was a nice resolution.
The food was beautiful and would definitely recommend and the setting was lovely.
One other slight gripe was that our table was positioned next to a walkway ramp that customers and servers use separated by a metal barrier. This is not a problem at all in terms of positioning but what did annoy us was that food and drinks were served over the barrier rather than walking round to our table. Felt a bit like we were in a drive thru restaurant!!
It was valuable to join the Gold Club. The food was very good - who would have thought that lemon juice on a steak would work? - and the service was very attentive.
Good good and service. Make sure you do not get a table
Next to the kitchen as it can get very hot