HelpiOS AppAndroid App

Make a booking

Party Size
For 2
Date
Sun, 2/25
Time
7:00 PM

Jin Xuan - The Ritz-Carlton Shanghai, Pudong

4.2
3 reviews
icon/ic_price_rangeCreated with Sketch.
¥5,000 and under
icon/ic_cuisineCreated with Sketch.
Chinese (Canton)
Top tags:
  • Scenic View (4)
  • Creative Cuisine (3)
  • Special Occasions (3)
The Ritz-Carlton, Shanghai Pudong's Chinese restaurant, Jin Xuan, has earned its first Michelin Star in the inaugural Michelin Guide Shanghai 2017. It is one of 26 restaurants in Mainland China to receive this accolade.
Located on 53rd floor, Jin Xuan Chinese Restaurant showcases the very best Chinese cuisine and superlative warm service in a spectacular location with its high ‘vaulted’ ceilings and a mezzanine level. This fine dining Chinese Restaurant, designed by Steve Leung from Hong Kong, is the discerned choice for social and business diners alike.
The refined menu specializes in Cantonese dishes complemented with regional favorites from other Chinese provinces. Tea connoisseurs will be well catered to and indulged as the best choices of tea can be enjoyed in pairing combinations to ideally match and suit the dishes they order.
Any requirement of booking above 10pax, please contact directly line 8621-2020-1717 for further information.

Dining Style
Fine Dining
icon/ic_cuisineCreated with Sketch.
Cuisines
Chinese (Canton), Chinese
icon/ic_clockCreated with Sketch.
Hours of Operation
Lunch 11:30am-14:00pm
Dinner 17:30pm-22:00pm
icon/ic_phoneCreated with Sketch.
Phone number
021 2020 1888 ext. 1717
icon/ic_paymentCreated with Sketch.
Payment Options
AMEX, Diners Club, JCB, MasterCard, Visa
icon/ic_dress_codeCreated with Sketch.
Dress Code
Smart Casual
icon/ic_chefCreated with Sketch.
Executive Chef
Daniel Wong 黄英杰
icon/ic_neighborhoodCreated with Sketch.
icon/ic_entertainmentCreated with Sketch.
Entertainment
Guzheng or Pipa 古筝&琵琶 (Entertainment only apply for dinner period.)
icon/ic_special_eventsCreated with Sketch.
Special Events & Promotions
Booking over 6pax can send e-mail to our hotel directly ( restaurantrsvn.pudong@ritzcarlton.com)
Additional
Beer, BYO Wine, Cafe, Cocktails, Corkage Fee, Entertainment, Non-Smoking, Private Room, View, Wine
What People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2  based on recent ratings
4.2
food
4.4
service
4.6
ambience
3.6
value
Noise · Quiet
75% of people would recommend it to a friend
  • 5
  • 4
  • 3
  • 2
  • 1
Sort by
Newest
Filters
OpenTable Diner (Berlin)
2.0  Dined on 5 December 2017

Extremely disappointed.

This is supposed to be a michelin star restaurant but it certainly does not meet the standard.
Upon arrival we didn't have our coats checked and we had to take them off ourselves and leave them at the table (they didn't even offer to cover them).
We ordered a bottle of wine which arrived after the first dish after we reminded the waiter twice. After the initial serving I myself had to stand up every single time to refill my own glass because nobody would come. Same for the water.
Dishes serving timing was awful, in chinese cuisine it is key to serve all food at the same time (meat, vegetables, rice) but this restaurant evidently fails in the most basic service rules.
Servers were extremely unprepared. It should suffice to say that the lady taking our order asked us what dessert we wanted to have when we were placing the appetizers and main course order (we did not request a set menu).
Another waiter brought us a set of sauces and explained that we should use them "if food is bland" (verbatim). If I go to a Michelin rated restaurant I don't expect food to be bland and it is a word no waiter should be allowed or instructed to use in such a restaurant.
Truth is the food was actually bland and disappointing. You can get much better Chinese food in any hole in the wall in Shanghai, not to mention a nice restaurant such as the one in the Peace Hotel, less pretentious and much better food.
To make things worst, we were practically kicked out of the restaurant at around 10:15 (we had 9:00pm reservations). If proper service can't be provided at those hours then don't take the reservation.
I would have been disappointed with this type of service in any restaurant, but this is unacceptable for a restaurant at the Ritz Carlton and even more unacceptable for a Michelin Star rated restaurant. Evidently Michelin is giving away stars to whoever pays for them. Shame
This was such a bad experience I even considered calling the day after to talk to a manager.

Report
Helpful
OpenTable Diner (Taiwan)
5.0  Dined on 18 November 2017

A great place to have a meal.

Report
Helpful
Hanspeter (New York Area)
5.0  Dined on 10 May 2017

The evening and the food were extraordinary and the attention to our anniversary were really very nice!

Report
Helpful