Kaia at The Ned

4.4
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1122 reviews
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£26 to £40
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Pan-Asian
Kaia is an Asian-Pacific-inspired restaurant specialising in healthy food open for lunch, dinner and weekend brunch with poke bowls and mains from the grill served over the counter.

On Saturday you can join us for brunch with the option to make it bottomless with mango fizz cocktails for two hours for £22.

Kaia Sunday Brunch will be paused for the foreseeable future.

Please be advised bookings cannot be made for drinks only. Pets, other than registered guide dogs are not permitted in public areas or restaurant at The Ned. We will try to accommodate pushchairs where possible, please be aware there may not be space at the table. If you would like to request a highchair or for further information, contact the restaurant directly.
Please note The Ned reserves the right to refuse or cancel any reservation either ahead or upon arrival.
What 1122 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.2
service
4.4
ambience
3.9
value
Noise · Moderate
90% of people would recommend it to a friend
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TR
TravelReviewer
London
3 reviews
Dined on 14 March 2020
Overall5food5service5ambience5

Very good. Great food and service. Highly recommend.

AR
AndriaR
1 review
Dined on 13 March 2020
Overall2food3service2ambience4

This restaurant is overrated. The ambience inside this building is elegant and refined, but Kaia is just ok. The food is ok, a bit overpriced, but this is expected due to its location. I was here for a birthday celebration, and requested via email 2 days in advance for a standard gesture. I had to ask the staff for the request as they seemed to have forgotten, and it was a blunt chocolate mousse with bad presentation, and was included on the bill (slightly ordinary). The entrance staff was not welcoming, rather rude and pedantic. The value for money is not met. I was counting on this place to meet the standards of a special occasion, but was disappointed.

C
Catty1
London
8 reviews
Dined on 13 March 2020
Overall5food5service5ambience5

This part of the Ned was great for a catch up with friends as it was not too noisy. The bar area was noisy and the restaurant next to it.
Our waiter was Lovely and really helpful. He explained the menu to us as there was so much Choice !!! Food was wonderful and the building is so impressive.
Throughly recommend

OT
OpenTable Diner
New York Area
3 reviews
Dined on 8 March 2020
Overall5food5service5ambience5

The food was wonderful and the staff very attentive and helpful. Highly recommended... especially the black cod!

OT
OpenTable Diner
London
2 reviews
Dined on 8 March 2020
Overall5food5service5ambience4

Amazing food and great service also nice to review a complimentary glass of Prosecco on arrival

SL
SimonL
London
4 reviews
Dined on 7 March 2020
Overall5food5service4ambience5

The atmosphere throughout The Ned is very vibrant and busy, which we really enjoyed. The food at Kaia is truly amazing and well worth the money. The service is good but could be slightly more attentive as we had to flag someone down to asked for dessert and the bill. Would 100% recommended and dine again!

LM
LMast
London
1 review
Dined on 6 March 2020
Overall2food3service1ambience1

Poor service
Booked a table, however a group of guys who shouted louder so got a table before us when we had asked for that exact table. We ended up next to those guys who persisted on taking drugs at the table

NP
NathanP
1 review
Dined on 4 March 2020
Overall5food5service5ambience5

A fantastic lunchtime experience is one of the best buildings in the City.

Great food

Great service

Fantastic setting

Uplifting and pure class

P
vipPickinganicknameistedious
London
85 reviews
Dined on 4 March 2020
Overall4food4service4ambience4

Hugely busy restaurant but lucky enough to be given a table rather than the bar seats. Fresh & tasty food.

JB
JamesB
London
2 reviews
Dined on 28 February 2020
Overall4food4service5ambience5

Great spot to meet a friend for an informal lunch. Not a bad option if you want something quick and reasonably priced within the Ned (and healthy).

c
vipcamj
London
124 reviews
Dined on 27 February 2020
Overall4food3service3ambience3

we love the noisy environment of this restaurant, location and food are good, quality is decent though a bit pricy.

n
nobbyc
Orlando
14 reviews
Dined on 26 February 2020
Overall5food5service5ambience5

A very pleasant surprise having walked into what appeared like a film set for Ben Hur I thought service would suffer but it did not.Food exactly what we expected and ambience about right.We shall return.

OT
OpenTable Diner
London
1 review
Dined on 25 February 2020
Overall5food5service5ambience5

simply superb

Report
RD
RoddyD
London
1 review
Dined on 19 February 2020
Overall4food4service3ambience3

Expensive and noisy. Having never been there before. Didn’t like the bench seating

C
Clay
London
8 reviews
Dined on 19 February 2020
Overall4food4service4ambience4

Good food, fairy quick attentive service. Works well for lunch.

PC
PhilC
London
2 reviews
Dined on 16 February 2020
Overall5food5service5ambience5

Fabulous afternoon at the Ned. The food was laid out really well and all looked very appetising . The service was very attentive without being overbearing.

SM
SeyedM
1 review
Dined on 14 February 2020
Overall3food5service3ambience1

Ridiculously over packed seating. Slippery floors. Not even seats, awful barber shop barstools. Seating 3/4 people across each side of a tiny table. I thought i wad at jesus last supper. Cramped, noisy to the point there's not even a point trying to hold conversation. All in all, never ever go here when its busy. The experience was awful. Food was the only thing good thing on the night.

f
foodielove
London
19 reviews
Dined on 14 February 2020
Overall4food3service4ambience5

I love coming to the Ned, always a good atmosphere- the food at Kai was nice, I had sashimi and black cod which were both good but I have also enjoyed it more at other places. I really liked the wagyu spring rolls! Wine and service both excellent and great buzz!

s
sarah
1 review
Dined on 14 February 2020
Overall5food5service5ambience5

An awesome night, loved the seating and the food was amazing, only down fall they were strict on the 90 minute seating reservation and couldn’t get another drink at the table. However the Ned has a great atmosphere wherever you are based.

F
Feelou
London
1 review
Dined on 14 February 2020
Overall1food5service2ambience2

Me and my boyfriend decided to visit Kaia at The Ned on Valentine’s Day as we love the hotel and have visited their other restaurants before, but this restaurant was truly disappointing. For a Japanese restaurant, the sushi was enormous and not bite size and delicate as it should be. The ‘JFC - Japanese fried chicken’ was literally a bowl of rubbery fried chicken being sold at £10 - absolute rip-off! I was constantly told by the staff (on around 5 separate occasions) that we MUST leave after 1 hour and a half, so we never felt relaxed and as though we were being rushed to finish our ‘romantic’ meal and leave. There was nowhere to leave our jackets and we were put up on benches which were very uncomfortable. We won’t be returning.

LK
LizKate
London
1 review
Dined on 14 February 2020
Overall3food4service2ambience3

Food was great, service was not. It was Friday lunch so it was busy but a restaurant in the Ned should be sufficiently staffed. We had to ask for water twice and drinks were slow.

AF
AnniversaryFoodie
Gloucestershire
1 review
Dined on 9 February 2020
Overall5food5service5ambience5

great venue & service. Fab food.

ER
EmilyR
London
1 review
Dined on 8 February 2020
Overall5food5service5ambience5

Exceptional service, food was delicious and lovely atmosphere.

r
rv1984
London
1 review
Dined on 8 February 2020
Overall5food4service5ambience5

great food
great atmosphere
great entertainment
great value

RG
RinoG
London
1 review
Dined on 7 February 2020
Overall4food4service3ambience4

good food and great atmosphere. definitely i will come back

J
Jonnyjag
Toronto
1 review
Dined on 7 February 2020
Overall2food2service1ambience2

The service was horrible and the menu limited. What they try to pass of for Sushi and sashimi is laughable.
Many dishes are a bungled attempt at ASIAN fusion

CM
CaseyM
1 review
Dined on 7 February 2020
Overall5food5service5ambience5

very nice, i really enjoyed my meal. food was great, staff were friendly.

HP
vipHannahP
London
15 reviews
Dined on 5 February 2020
Overall3food4service2ambience3

The food was delicious the service wasn’t! The guy who served us was really nice but spread across way too many tables. We waited far too long each time we wanted to order more drinks etc. It was frustrating to have to keep stopping our conversation to look for a member of staff. Also we ordered decaf drinks at the end and they weren’t decaf. Which was pretty annoying as obviously it’s not something you can tell until you’ve drunk the drink and felt the caffeine!

Overall a busy buzzy atmosphere is great but not at the expense of good service. Especially for £90 a head!

HD
HelloDolly
London
1 review
Dined on 5 February 2020
Overall2food4service1ambience4

The staff are nasty and that kills the experience specially the hostess

W
vipWrighty
London
177 reviews
Dined on 4 February 2020
Overall5food5service5ambience5

Kaia is so delicious and fresh. A big range of foods sweet in an amazing place. Fab

G
Gillian
Los Angeles
1 review
Dined on 3 February 2020
Overall1food3service1ambience3

We sat down to eat at 7pm, at 7:45pm, where we tried to order more food/drinks, the waitress told us we couldn’t as they needed the table back. When I pointed out we hadn’t finished eating, she said she would speak to her manager. Eventually she came back to tell us it was fine to stay but offered no apology. I have never ever eaten anywhere where there is a 45 minute/hour limit on a table! She was rude and unapologetic. Not only that, the sushi was substandard with the ginger being crispy as it had clearly been left out or we had got the remnants of someone else’s... terrible experience.

DS
DaniellaS
London
12 reviews
Dined on 31 January 2020
Overall5food5service4ambience5

The food at Kaia is mainly sharing style but very high quality delicious food.
The ambience is great and I like the bar style seating areas, there are also some more tradiontial style seating in the restaurant too.
If you don't want to be in the hustle and bustle of the band stand and main bar area this restaurant is perfect as it is on the other side of the lobby level past the hotel check-in.

FM
FiMc
Hertfordshire
2 reviews
Dined on 31 January 2020
Overall5food5service5ambience5

Beautiful venue and amazing food. Lovely waiter too!

D
Danthemanthatcan
1 review
Dined on 30 January 2020
Overall2food2service2ambience4

To be honest a bit of a disappointment the food was average like the type you’d expect to be served in a pub but having said that the lamb chops were admittedly pretty good.
The bill was overpriced and definitely did not match the quality of the food - if you’re looking for the finest Thai cuisine this definitely isn’t the place - good atmosphere though and setting is amazing!

J
James
1 review
Dined on 30 January 2020
Overall3food4service1ambience5

Great venue and atmosphere, and food ok. Waiting staff not good. Do not seem to understand that part of the job (and experience for customers) is for waiting staff to be nice. All waiting staff were pushy and abrupt without any effort to be nice and welcoming, all barking instructions. At the end, the waitress reached around and held the card machine in front of us, to get us to take out cards go pay, after having put the bill in front of us only say 30 seconds before. I have never experienced such pushiness from waiting staff at any other restaurant. That was the final straw, which caused the service charge to be removed.

LP
vipLisaP
London
3 reviews
Dined on 29 January 2020
Overall3food3service2ambience5

Such lovely food but we received every course within 10 minutes, there were only two of us and the bench table was full. I understand that Japanese food comes out when it’s ready but I’m not particularly into speed eating! Not sure if this is the norm, but very poor.

AN
ANDREWH
London
1 review
Dined on 28 January 2020
Overall4food5service5ambience4

Food quality and presentation was excellent ! service was relaxed and fun (waiter had a sense of humour !). ambiance was good - busy and buzzy.. cost was on the high side

AY
vipAndrewYGT
London
3 reviews
Dined on 26 January 2020
Overall5food5service5ambience5

Brilliant lunch and the quality of food is exceptional

AT
AthinaT
London
2 reviews
Dined on 26 January 2020
Overall5food5service5ambience5

Great food and great environment! Everything was excellent!

A
Ashley
Surrey
2 reviews
Dined on 25 January 2020
Overall5food5service5ambience5

Great selection on the menu, food was lovely. Service was great and the venue was very grand with great live music. Would go again

FAQs

Kaia at The Ned is rated 4.4 stars by 1122 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.