Kaia at The Ned

4.3
522 reviews
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£25 and under
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Pan-Asian
Top tags:
  • Healthy
  • Vibrant Bar Scene
  • Fit for Foodies
Kaia is an Asian-Pacific-inspired restaurant specialising in healthy food. From poke bowls (raw fish salads served with pickles and sauces) to chicken teriyaki skewers from the robata grill and miso black cod, the menu is available to eat in or take away.
Dining Style
Casual Dining
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Cuisines
Pan-Asian
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Hours of Operation
Daily: 11:00 - 23:00
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Phone number
020 3828 2000
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Business Casual
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Area
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Public Transit
Bank Underground Station (Central Line)
Additional
Beer, Cocktails, Counter Seating, Non-Smoking, Wine

Special Offers

Kaia Afternoon Tea: £30

Escape to Japan with this authentic Japanese Afternoon Tea at Kaia, The Ned’s Asian-Pacific-inspired restaurant. Expect steam buns with kumquat compote, temari sushi and sesame caramel choux, served on a special bamboo structure that was created especially for The Ned. The set menu starts from £30 and there are vegetarian and vegan options available on request.

Terms and Conditions: Maximum of 5 diners. Includes Tax, excludes service.

Valid For: 1 - 5 people

Starts: 27 July 2018

Ends: 26 November 2018

Availability: Sat 14:00-17:00

What 522 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.5
food
3.9
service
4.3
ambience
3.8
value
Noise · Moderate
86% of people would recommend it to a friend
5
4
3
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1
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CS
London
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

Couldnt be much better - beautiful place, beautiful food and youre made to feel really special. Oh and the service is QUICK!

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c
London
14 reviews
Dined 3 days ago
Overall 3food 3service 2ambience 3

service was poor, food good but plenty of money for what it is. Nice place but disappointing service

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MK
London
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

Good value , good food, good service and good location

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c
1 review
Dined 6 days ago
Overall 2food 3service 1ambience 3

I am afraid that the service let this experience down. We needed to speak to the manager who then to her credit tried her best to remedy the situation and was very attentive. However i tried to order wine for the meal which did not turn up until halfway through the main course My main course arrived 5 minutes in front of my side dish and my partners meal and although tasty was i felt overpriced ( 3 small cutlets for £16 and a plate of asparagus for £9 ) and cold
A shame as we were expecting a lot more from this experience

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OT
London
6 reviews
Dined on 14 September 2018
Overall 4food 4service 4ambience 4

Great venue and layout.
I thought that the food was ok but very expensive. Mains were in the region of £18-£20 and we were advised to order 4-6 each. The portions are not big and for the two of us it came to £110 which I thought was over the top.

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n
London
1 review
Dined on 13 September 2018
Overall 3food 4service 3ambience 1

Having booked a table for 1945 the hostess tried her very best to sit us at a counter along with olenty if ither guests. I refused to go to the counter exolaining this was a business dinner and we needed a table which after much delays we were given
Not many restaurants would try that approach

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HH
London
2 reviews
Dined on 12 September 2018
Overall 5food 5service 5ambience 5

Amazing food! Definitely coming back again. Look forward to telling all my friends about this restaurant

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LB
London
44 reviews
Dined on 12 September 2018
Overall 5food 5service 5ambience 5

As always a wonderful time

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SW
London
1 review
Dined on 8 September 2018
Overall 4food 5service 3ambience 5

Amazing food, totally worth the cost. Service could’ve been slightly better as one of our mains seemed to be forgotten until we mentioned it.

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A
Los Angeles
3 reviews
Dined on 8 September 2018
Overall 5food 5service 5ambience 4

The seating is a little tight but the food was very good as was the service. The food portions were modest but filling.

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R
1 review
Dined on 7 September 2018
Overall 4food 5service 2ambience 5

I have been to Kaia a few times now which speaks for itself. Be prepared to pay a hefty price, but the surroundings do merit this. The food is outstanding and a real credit to this restaurant. One thing to note, which other reviews back up, is that the servers are pretentious, rude and pretty awful at their job. If you can ignore that and just enjoy the atmosphere of the Ned and the delicious food then this is the place for a great Japanese fix.

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G
London
167 reviews
Dined on 7 September 2018
Overall 4food 4service 3ambience 3

Went with a colleague for lunch. The Ned is a great venue and this restaurant within the Ned serves very tasty Asia inspired fare leaning more towards Japanese. Interesting selection of sake. Food was very tasty and well presented. Service was good although perhaps a little difficult to get our servers attention at times. Would certainly go back.

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J
1 review
Dined on 6 September 2018
Overall 3food 4service 2ambience 2

We ordered the black cod gyoza, and after biting into the first one realised they’d given us the pork ones. I don’t eat meat and haven’t for 3 years, so was upset that I had eaten this without wanting to! They also forgot to bring us some of our dishes, then claiming they weren’t on the list and everything had been bought out. The head waiter did try and make up or this though by taking our dessert off the menu

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m
London
20 reviews
Dined on 5 September 2018
Overall 4food 4service 4ambience 5

The food was very good. I would definitely would like to go back and try other dishes.

The wine list is expensive and I am not sure if is that worth it.

The place is simply amazingly decorated classy and elegant.

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D
London
4 reviews
Dined on 3 September 2018
Overall 4food 5service 4ambience 4

Great food good service and buzzy atmosphere. Highly recommended

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c
London
1 review
Dined on 3 September 2018
Overall 4food 4service 4ambience 4

Good place for lunch. Good service, good food, simple and fast.

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CS
1 review
Dined on 2 September 2018
Overall 4food 5service 3ambience 4

Amazing place and an amazing restaurant- the food was outstanding. The staff need to get off their high horse slightly and lose some of their protentiousness. We were given a dish that we had not ordered ( a £40 plate of Wagu beef) and had to have an argument with the waiter to take it away- we ordered a lot of food and he had most definitely tried his luck and added extras on to our order. After this he then refused to speak to us so we’re left without any form of service for the remainder of the meal- the location and the food made up for this though and I would definitely return

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OT
London
3 reviews
Dined on 1 September 2018
Overall 5food 5service 5ambience 5

The staff were lovely, very polite and eager to help with any requests.

On this visit it was my anniversary, so I asked if they could have roses at my table upon our arrival, this was done and I was very impressed. It sounds small but they even called to confirm the booking and inform me that the roses had been taken care of, to me that is superb customer service.

A must visit!

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K
Nottingham
1 review
Dined on 31 August 2018
Overall 4food 4service 5ambience 4

Lovely evening with friends. Notably lovely waiter hosting us. Thank you for your attentiveness. Always wonderful

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CG
London
1 review
Dined on 30 August 2018
Overall 4food 5service 4ambience 3

Excellent food & prompt/friendly service, in fact possibly too prompt as food arrived so quickly, the whole meal felt slightly rushed. Would try again as perhaps due to our early table (6.30) there were very few diners so this may be why.

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LM
London
1 review
Dined on 29 August 2018
Overall 3food 4service 1ambience 3

The food was tasty and well prepared but service appalling- so slow even though restaurant no where near full. Was pretty expensive for an average experience. Shame as has potential to be brilliant in wider Ned setting with music playing etc thanks to live band.
Lack of bag hooks under tables is poor when seated on stools and sharing tables with others.

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L
London
1 review
Dined on 29 August 2018
Overall 2food 3service 1ambience 4

Menu ok - nothing exceptional. I had a tuna starter (very very thin slices 5mm thickness) - but it was tasty (not good value for money). I was annoyed a kitchen staff social donation was added to the main body of the bill without being asked and 12.5% service charged on the staff donation social as an item! . Very sneaky regardless of how small the amount was! Bad practice. When we asked for the bill we had to wait over half an hour to get it. I only realised the staff social charge mid way through paying the bill and the waitress responded by saying well no one else asks about it or for it to be removed! very rude. I was so annoyed I asked for it to be removed from my bill.

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J
London
2 reviews
Dined on 29 August 2018
Overall 3food 5service 1ambience 4

Food and cocktails great, service during the meal fine, service from the hostess dreadful. The Ned is a great venue but it comes with a price tag and treat you like you're on a conveyer belt. Disappointing.

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ZR
London
1 review
Dined on 24 August 2018
Overall 5food 5service 5ambience 5

We had an amazing time. The waitresses looked after us superbly and I wouldn't hesitate going back to Kaia or recommending the place to a friend. The food was outstanding.

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DB
1 review
Dined on 24 August 2018
Overall 5food 5service 5ambience 5

Really interesting menu. Quite a few unfamiliar dishes which were explained to us by our lovely waitress. Tried all new stuff, tuna, prawns and tempura corn washed down with a delicious merlot in the amazing ex headquarters of the Midland Bank. Really vibrant. Lots of very beautiful people.........and us! Just go and enjoy.

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K
London
9 reviews
Dined on 23 August 2018
Overall 5food 5service 4ambience 4

Loved the food and the interior of The Ned is fabulous - you are sat quite close together on the sharer tables but overall enjoyed it and will be back

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PA
Bedfordshire
6 reviews
Dined on 23 August 2018
Overall 2food 3service 1ambience 3

Food was fine, but the service was shocking. You’re sitting like sardines on stools at counters and the staff have no clue who’s ordered, who needs what... mainly because they don’t come and ask. They concentrate on those where they can tell who’s sitting together and ignore the rest! Won’t go back

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RA
London
1 review
Dined on 22 August 2018
Overall 5food 5service 3ambience 5

Superb space and The Ned. Limited menu but everything was delicious.

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OT
London
136 reviews
Dined on 21 August 2018
Overall 4food 5service 3ambience 4

Kaia is very pleasant with good food and a buzzy atmosphere.

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SH
London
11 reviews
Dined on 21 August 2018
Overall 4food 5service 4ambience 5

Excellent food in a lovely setting. Would recommend.

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OT
London
3 reviews
Dined on 20 August 2018
Overall 5food 5service 5ambience 5

All-round amazing. I will be coming back time and again.

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OT
1 review
Dined on 18 August 2018
Overall 5food 5service 5ambience 5

Totally worth it !!

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LG
Phoenix
2 reviews
Dined on 17 August 2018
Overall 4food 4service 5ambience 4

Delicious food, beautifully presented, lovely staff!

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EL
London
4 reviews
Dined on 17 August 2018
Overall 4food 3service 4ambience 5

Great atmosphere highly recommend for sushi lovers

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e
London
253 reviews
Dined on 16 August 2018
Overall 4food 4service 4ambience 4

Great food and good service

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LG
London
1 review
Dined on 16 August 2018
Overall 3food 5service 1ambience 1

The food was fantastic but the service, especially in relation to the wine, was terrible. We had to ask for our wine to be poured after long stints with empty wine glasses. The couple next to us just stood up and poured their own.
We were served food that we had t ordered simply because we had asked a couple of questions about items on the menu.
Lastly, on asking for the bill our table was completely cleared, including our wine and water glasses. We then had to wait almost fifteen minutes for said bill. Disappointing service especially as it was our anniversary.

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SP
1 review
Dined on 16 August 2018
Overall 5food 5service 4ambience 5

Amazing food, friendly service, top cocktails and the bar music in background was lovely.

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AJ
1 review
Dined on 16 August 2018
Overall 3food 5service 2ambience 5

I wanted to let you know about a very disappointing ending to a lovely evening at Kaia @ The Ned tonight. Once we had paid we left, only to be chased down the street and told our payment hadn’t gone through as she had received an error message. I then showed the alert on my phone from Amex detailing the payment made, to which the waitress continued to question me in front of the bouncer. We were asked to wait while she went and found her manager and the bouncer had to keep an awkward eye on us. 5 minutes went by and no sign of the waitress, so we went back inside with the bouncer, and still no sign of her. The lovely bouncer then asked us to wait while he went to try and find her. Still nothing. So he beckoned another member of staff. I spoke to her and told her in front of other customers that I’m no longer willing to wait, show her the proof of payment on my phone, say that this is all very embarrassing in front of people and unacceptable service and state it’s now been over 10 minutes and we subsequently leave. The bouncer was lovely and apologised for the waitress not coming back and wished us a good night. Terribly disappointing service for our first time at such a recommended restaurant.

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l
Berkshire
18 reviews
Dined on 15 August 2018
Overall 4food 4service 3ambience 4

A great place - fab food, great setting, friendly staff and live music in the bar area

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F
London
11 reviews
Dined on 14 August 2018
Overall 3food 4service 3ambience 2

Requested for a quite table on arrival, but was forced on a bar stool, where we were not allowed sit side-by-side; unless we agreed to sit at the kitchen table.

Staff not the most polite, but probably because they were hassled by too many people.

Good for catching up with friends where people sitting next to you can hear everything. Not great for business catch-ups.

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