Kelseys Original Roadhouse - Guelph South
Restaurant was cold. Service was fast, not personable at all.
Poor menu options over priced will not be trying again
Steak was juicy, tender,best I've had for a long time. Hockey game in bar where we were seated was a little too loud.
First visit to Kelsey’s Clair Road and it was terrible. Booked table for four for Christmas get together and we were put in bar. Two orders of ribs were room temp , as were the fries. When hockey game came on the volume was absolutely deafening and we asked to have it turned down twice as we couldn’t hear each other speak. Server told us that’s what it’s like in the bar. Why put a dinner party booked at 5:30 in the bar then? We didn’t realize we were in the bar area until the game was out on the TVs and he volume is insane. Absolutely terrible food as well - will never return.
Food burnt. Remade burnt portion but rest of food had been siting and not edible.
We received wrong food although we weren't charged for it ribs were cold and took 45 mins to get our food
Was a great lunch. Good service, excellent food. A lovely dining experience with some good friends.
Always great service, delicious food and a nice atmosphere.
Music was way too loud (not the first time I've heard this about this location), which means you have to yell across the table and so does everyone else in the restaurant. Service started well, then it seemed like the server got more annoyed as the night went on. Table wasn't ready when we arrived.
Chicken wings were cold. Calamari were soft.
Tis was the second time I’ve been there and ordered a glass of wine and they had no wine glasses available
Great quality! Amazing service and the food was spectacular. Great vegetarian options and my fiancé loved his chicken
The server was fantastic! The food unfortunately was cold. We had the spinach dip which was not warm, it was like it was sitting on the counter lukewarm. Also, the nachos were cold as well. Very disappointed in the food.
We had to wait a very long time for our food . The restaurant was not even busy . The last time we were at the restaurant six months ago we were told the same thing new staff the kitchen was slow . You would think after six months they would of figured it out ?
The wrap I ordered has too much sauce but they were quick to fix it and the server was excellent.
Lunch ~ Fries and fish warm. Friday Lunch restaurant not busy however serve was a little slow.
The noodles in the Thai Curry dish were clumped together so the manager graciously took it off the bill.
The menu is good but needs a few more healthy options. I had the Thai bowl and it was swimming in sauce. Otherwise good!
they messed up our order three different times until the manager had to get out and hand us our food...we had to wait every single time they messed up so there was always one person who didn’t eat with the rest. we tried getting a reservation through the opentable app but they said they closed the app when they really didn’t but thankfully they found us a booth within minutes which was great. washrooms were also clean.
I think the prices are a bit much for what you are getting. It is a roadhouse after all and Guelph has a lot of very good restaurants where the prices are the same with originality. You can not have a conversation without yelling. Family dinners are for chatting so I recommend they keep that in mind. Turn it up later for the bar/sports fans.
our server was excellent and very helpful. My father has a walker and they ensure he would have easy access to our table. They did! Also provided a great dessert for his birthday celebration, YUMMY!
Food was lukewarm
Waitress was never to be seen
Arrived before the main rush of dinner around 5:30pm on Friday. Orders were taken promptly but the food took about 40 minutes to arrive and some of it was cold. Kelsey’s always seems to not have enough ribs as they offered to replace a cold half rack and barely cooked baked potato with a one-third rack as that’s all they had left - this at 6:15pm on a Friday night. We’ve run into this problem before with no ribs or not enough ribs. They did comp the cold meal so kudos for managing that but should never have left the kitchen not right. The place did not appear to be packed either.
I’ve always loved Kelsey’s food and atmosphere. This is the first time I’ve ever formally complained about any dinner, at any restaurant. I worked in the restaurant industry for a decade before, and I tend to forgive a poor experience, rather than dwell on it. I worked at Montana’s and remember guest complaints were often not justified and seemed as if people were looking for a free/ or discounted meal... this is not that!
Yesterday, my daughter reserved a table for two online to celebrate my birthday with my favourite meal - balsamic chicken. When we arrived, the greeter came over and first thing she said was “we’re busy right now so food taking at least 30mins to be served. You want to wait?”. I thought maybe a “Good evening”, “Hi” something else to start the experience would have been more welcoming but oh well. We decided the wait was worth it.
Our waitress came to greet us promptly and was quite pleasant to start. We ordered the ‘Mac and cheese amazeballs’ as our appetizer, my daughter ordered the chicken parmigian and I ordered the balsamic chicken. I asked the waitress if the mashed potatoes were made with real potatoes and she confirmed with confidence they were and I asked for extra sauce on the side... I really love the creamy balsamic sauce!
After waiting 15mins, the waitress came back to inform us they were out of the app... all was forgiven, shocked the feature app would be out of stock but oh well, it was busy.
Our meals came soon after to our surprise... and then the plates were put before us...
The mashed potatoes are powered form, the extra sauce was put in the chicken in the kitchen, and instead of it being creamy like every other times,it was a dark brown beef gravy base, the vegetables were saturated in oil - please see pic of the napkin I used to absorb some of the tasteless oil up.
Had fish and chips. Ordered an extra piece of fish with my meal, it was half the size of the first piece.
Friend ordered the beet and goat cheese salad with chicken; lucky if there was half a chicken breast in salad, and a quarter of a beet. Meals at Kelsey's are not exactly cheap. I am not swimming in money. It would be nice if a prosperous chain such as Kelsey's respected the hard-earned money of its customers and provided respectable portions that reflect the prices they charge. Staff was apologetic about chicken in salad and brought out the half breast. This certainly saved face, however, a night dining out should not include me asking, Tiny Tim style, "Please sir, I want some more."
We were advised that the computer system had been done since Friday and we dined on Monday night. We were not entitled to use a gift card or any coupons that we were entitled to use. Not very good considering it is not the customers fault that they do not have a good computer system. Surprising for Cara foods and this is a corporate store.
We were given a hand written bill..
We went there for a birthday and waited over and hour for are food to come. We made a reservation and it was not even set up. Our waiter only came to us 2. Terrible service for a Kelseys restaurant. I would not recommend this location to anyone and I love Kelseys. The kelseys on Woodlawn is fantastic, would suggest going there.
We were there to celebrate 2 birthdays. Our server (Leslie) was amazing. She went above and beyond and it was truly appreciated. The manager gave us a free appetizer even though we had not received our email after joining their "club". They also honoured the birthday dessert email that we had. I loved the ambiance and the environment was friendly and very social. I would definitely go back. It was actually one of the best Kelsey's restaurants that we have been to.
My wife and I made a reservation with our 2 kids to celebrate our 16th wedding anniversary. When our food came my wife immediately saw fresh garlic all over the steamed veggies, and said that she was allergic to garlic is there another option? My wife was then informed that the breaded chicken fried chicken also was marinated in garlic. There were no other choices for her to eat so she had to sit and watch the 3 of us eat. It was very disappointing. Neither myself or our 2 kids enjoyed their food and thought that the portions were small.
We were there for the bon voyage of a sudent employee and this was one of my favourite choices in the area.
Food was delicious. Options for lunch were great. Service was a little slower than I would have liked. Empty glasses etc.
But overall a great place to eat.
Thx. Con Cast Pipe
Even though that we made a reservation and the place was empty, they were not ready for our group. Service was slow, but food was good.
All the food was great except both of us had Luke warm limp French fries!
Overall it was satisfactory - glass of wine verrrry expensive- music way to loud -making it hard to converse with companions !
I accidentally booked at the wrong Kelsey’s we went to Woodlawn. Food was good but service slow because the bartender was our server at a bar table - double duty for her.
Our second time at this location and could not be happier with the service and food. Braydon was excellent! Will come back!
Our waitress was great! The manager put several tvs on to watch what we wanted to see, with sound, perfect level combined with music from the restaurant. Very professional staff! I enjoyed this time with my son. In fact, I've been watchng IndyCar races with my son approx 50-60 times in at least 6 of your locations, this one being most recent ... Not every race, but if we can do it, it's at Kelsey's!
Honey garlic wings
And what ever I get...
Thank you Kelsey's!
We were seated at our table, the server was great. I was with my two daughters as it was the first time since there fathers death on January 14, 2018. We ordered the Appetiser and it was great, then we ordered our main course and all 3 dinners were awful, my one daughters dinner was cold, my other daughters burger was over done and my wings were over cooked, some had sauce, the other ones were half sauced. I could eat them as they looked and tasted awful so I asked the sever for something else since I only touched one and didn’t eat it and she happily gave me a Caesar salad which I ate as I was hungry but it was so small and overly dressed for the price I paid for. I will not be going back either are my daughters bad food, good atmosphere.
When I made the reservation it was for 630 but on their system it said 530. If the restaurant had been busier it would have been a problem. Service was kind of slow even though there were not many people dining.
Music was way too loud so easy coversation was impossible. Sirloin ordered was dry and tasteless. Service and other food ordered was good.
Food was so so...nothing spectacular.
Kelseys Original Roadhouse - Guelph South does offer delivery in partnership with Uber Eats. Kelseys Original Roadhouse - Guelph South also offers takeaway which you can order by calling the restaurant at (226) 314-1971.
Kelseys Original Roadhouse - Guelph South is rated 3.7 stars by 54 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.