Please note, no children under 18 years allowed at KIN TOH.
Dress code: Casual.
Awesome venue and great staff. But terrible food, we were left disappointed after ordering all of the most popular dishes from the menu. The food was tasteless and basic. The steak had no flavour, as though it had been cooked frozen. And the lamb serving was tiny. Both dishes were expensive for what you received.
The ambiance and food was great. I enjoyed the drink the mixologist made for me and the staff was very attentive and explained each dish.
The ambiance was gorgeous but the food was terrible. Two different dishes my husband and I didn’t even take a second bite. Nope. Great cocktails though... We were super excited to spend our honeymoon last meal there but the people were kind of rude
Being a part of Azulik ... Kin Toh was obviously an amazing visual experience. We had a group of 4 and the service was impeccable. Every dish was amazing ... good portions and the prices were reasonable considering this is one of the highest end hotels. Great music playing ... the mosquitos on the property did not let up but our server brought us some oil for our skin that helped since we didn’t have bug spray with us.
Amazing atmosphere and experience for my birthday but I would love if you all added more vegan options as I only had one option to choose from, and larger portions. Other than that my family and I loved the element concept and eco-friendly ambiance! The pictures can our beautiful.
Hands down one of the most incredible restaurants I've ever been to. Not only was the setting to die-for (the most instagrammable place I've ever been) but the service and food were equally phenomenal. I came here for my birthday and wasn't feeling very well. But the staff did everything in their power to make sure it was incredible. The presentation of the food was top notch and the taste worthy of any Michelin star restaurant. At the end of our dinner, our waitress escorted us to the wine cellar where I was surprised with dessert. I would definitely recommend this place to anyone visiting Tulum and looking for a memorable experience.
Incredibly bad service - servers first day or was drunk
Food was subpar - apple chamomile was cold soupy apple slices and ice chips with tapioca. Horrible
2nd time going, first time one year ago was 3.5-4/5 stars. This time 1/5. Losing class quickly
I love this hotel for the decor and aesthetic but the food itself was subpar. Practically everything we ordered was extremely salty. The baked oysters were amazing and the only exception but the steak, the corn and the shrimp were all pretty salty. It was hard to finish which is a shame considering how expensive this place is. I think sticking to just evening cocktails is key.
Service and food not great.. beautiful space and very unique. There is a minimum spend for the nests of $1000 and $500 for the beds. We couldn’t finish our dinner because of the mosquito attack.
I suggest going there for drinks instead at sunset on their rooftop bar
Incredible venue. One of the most impressive looking restaurants I’ve ever been to. I was underwhelmed with the food but the atmosphere was worth the price. I would recommend going when there is still some daylight. We ate after dark and it was very romantic but we couldn’t see anything beyond the room we were in. Being in the treetops, the view is half the experience!
Staffs are very respectful and approachable. The place is unique!
Absolutely wonderful night and food!
Heard recommendations. Very nice place. Except for many mosquitoes.
While we chose to celebrate my 30th birthday in style, I wish we chose to eat at the sister restaurant Tseen-Ja, which has had its doors closed for the whole month of September.
If you care for food, service or ambiance please do not eat here.
Our server Juan was amazing. The space is great. Food was incredible.
The service at Kin Toh was outstanding! The staff was very attentive and made sure nothing was missing from our table. The restaurant itself was beautiful but a little bit dark. I think we would have had a better experience had we visited the restaurant during the day or right at sunset. Everyone in my party thought the restaurant was too dark, we found ourselves using our phone to light up the menu and food.
The food was the most disappointing part given the price. Dinner for each person came out to be approximately $120 dollars!! The food was inconsistent. Some of the dishes were great, like the octopus. Others were not as tasty and given the price tag we were all expecting the food to be outstanding.
Amazing and helpful servers. Delicious food. Great ambiance. Does get pretty dark as the main dining area is lit almost exclusively with candles. Also, if you’re planning to do a sunset dinner, be warned the bugs come out soon after it sets. Overall, enjoyable experience and great for photos!
We had the time of our lives at Kin Toh. I read many bad reviews but our experience was nothing short of perfect. Our waiter, Juan, was so nice and helpful. When they weren’t serving us, they were standing nearby waiting to be of help and pulled our chairs anytime anyone stood to walk away. The food was incredible. We tried most all of the appetizers and a lot of the dinner plates. Everything was fresh, cooked with fine detail, and delicious. Try the espresso martini - it’s the best I’ve ever had!! And not to mention, the restaurant itself. Wow!! It’s the coolest place I’ve ever been. The detail of every part of the building is impeccable. I wish I could go everyday!
Overpriced for food and drinks. It’s a beautiful place and setting, extremely Instagram friendly, but unfortunately that’s it. There are a lot better eateries in Tulum with exceptional dishes for half the price than those available at Kin Toh.
Kin Toh is a really beautiful restaurant but sadly we found it to be style over substance. I had chewy lobster, too salty tuna and ok quality supermarket wine for the wine pairing. For a meal that came in at $280 for two people this was a shame. We’ve definitely eaten in much better restaurants for this price. The waiters were standing around chatting whilst we ate too and it ruined the atmosphere a bit. I would definitely recommend going for a drink as the building is incredible and worth seeing - but be wary that the food probably isn’t worth the price.
Was fab. Absolute amaze!
We had a good experience. However, some points would need improvment:
1. We notified the man at the entrance that we will come for the 30th birthday of my girlfriend. He told us that he will make sure we would have a great experience but we got the table near the restrooms when we arrived. We were expecting something else for this special moment.
2. The restaurant is too dark, it's really hard to read the menu and to see properly what is in your plate. The restrooms are even worse.
3. Service is too fast. At the time our plate was finished the waiter took it out from the table. Also, the time between plates is too short, it is important for us to take our time when we enjoy different plates.
4. Related to point 3, we asked to the waiter if we could wait for 10 to 15 minutes to get the desert but he declined our request because the chef couldn't (I don't know exactly why...). Again, we would have expected more agility and consumer service from a "highend" restaurant.
One of our worst experiences - service was horrible & extremely overpriced. Overall, there is absolutely no hospitality within this property. Starting with the host stand, no warm welcoming, no eye contact, no real greeting, and waited around for 10 minutes before we were even acknowledged. After being seated, we weren't greeted for 5-10 minutes then was served water - he never came back to go over the menu, make suggestions, or ask what we would like to drink. We had to ask for a wine list, no recommendations from the server & it took another 5 minutes before we received that. The Sommelier brought the wine & it was not presented/served properly & he was not the most friendly either. Then waited another 10+ minutes before a server came back to ask us if we were ready to order - again no warm welcome, no overview of the restaurant / menu. The menu was in Spanish so we did our best to decipher it & asked the server if he could go over the menu with us but he didn't understand what we were asking so we asked for some recommendations. At this point we were really frustrated so we asked to speak with the manager and explained our experience thus far and he didn't seem to understand/care that we had such a poor experience. He then realized we weren't given the English menus so left with the server to change them out & we never saw him again. We finally ordered then was brought out the amuse bouche & bread and while the server was explaining what everything was our appetizers came out. We asked the server if he would please make sure the entrees didn't come out until we finished the appetizer & even then our food came out quickly after which they sent back to the kitchen until we were ready. The food was ok, nothing special, and definitely not worth the price / hype. We finished up and as we were leaving not a single person said bye, not even the host nor valets at the front door. Very unique restaurant but would only recommend having a drink at the bar to check it out.
Als je een gevoel van luxe wilt tijdens je etentje, is dit restaurant een goede plek daarvoor. Het eten is wat duur, maar vooral de wijn is buitenproportioneel duur (minimaal €15 per glas).
OVERALL GREAT EXPERIENCE... FROM THE FOOD TO THE SERVICE. I would highly recommend ordering dishes you have never tried before. Its worth it. After all, be adventurous!
Top 5 best restaurant I ever dined in.
Everyone was very friendly. Food tasted amazing! The view was spectacular! Highly recommend it. (Order the fettuccine... you won’t regret it)
Für die essensqualtität zu teuer.
Das Fleisch ist zu zäh. Der Trüffel nicht intensiv. Die Maissuppe zu Zementartig.
I work in hospitality as well.
NO PAPER TOWELS on the table!!! IT'S NOT CLASSY, compared to the whole ambience.
Better cloth napkins.
Overall great service, but probably not enough well aired, due to the fact that the wind doesn't circulate properly and it gets warm.
Last but not least: dress code should be respected and people showing up with flip flops and a too casual attire should be prevented from entering. IT'S NOT CLASSY.
Such a wonderful experience. The portions were smaller than I expected but the food was excellent. Killer views and atmosphere too. I highly recommend it.
Kin Toh space is beautiful but the food was not the best I had in Tulum it was overpriced for the amount of food as we didn’t have any sides with entrees and the portions were small. The service was average. Good to go for a drink and the experience but I won’t be going back or recommending this place:
even better than the imagination, amazing place absolutely to see
Most magical experience I've ever had dining! Decor is out of this world, and food is very delicious as well.
The food was incredible. Drinks were unique and delicious. The service was what made the experience even more enjoyable, if that’s even possible. Have to give mention to our waitress, Monserrat. She went above and beyond to ensure me and my friends had the best time.
El general el restaurante es increible! La comida es muy buena. Sin embargo todo iba perfecto teníamos un nest y estos tienen un consumo mínimo... todo iba perfecto hasta que preguntamos a la mesera cuanto faltaba de credito de lo que teniamos disponibles y decia que aun teniamos muchisimo pedimos que entôces trajera una botella de tequila para toda la mesa todo iba bien dijo que no debiamos ya nada pagamos y pusimos el tip... cuando de un momento a otro llega y dice que se deben 135 dólares extra pues ella PENSO que estaban tomando el dolar a un valor y nos dios otro... ESOOO no puede pasar en un restaurante con un mesero que comete un error al cambio del dolar es inaudito! Pedimos em manager nunca llego! Luego de pasar 3000 dolares por todo lo de la mesa y la mesera dice que debemos mas dinero porque nos pasamos 135 dolares luego de que todo el tiempo preguntamos que cuando credito queda y nos salen con que el dolar lo estab’ tomando diferente! Ella como no va a saber eso! Donde esta el servicio al cliente! Increible nunca llego el manager lo esperamos y nada y nos toco irnos pues teniamos otra reservacion en otro lugar...! Increible lo triste es que todo en el restaurante y la comoda es espectacular sin embargo despues de lo que sucedio creo no volveremos.Nos sentimos como si fuera una trampa para turistas !
Nice place!! Food was ok, service was not ok.
It definitely has the cool factor. But it is overwhelmingly hot. They have to figure out air circulation, which is only magnified by the volume of incense used! And the beauty of the culinary experience is thwarted by how dark it is - the food is fantastic but it’s a little disorienting that it’s served in a way that you can’t see it. And it’s not meant to be one of those “dine in the dark” places. We really enjoyed our waiter and the flavors. But wouldn’t return due to how strangely uncomfortable it was.
I NEVER leave reviews but felt compelled to for Kin Toh because they need some lessons in fine dining. I am not picky and am usually easily satisfied with good hospitality, ambiance, great service and good food. The only thing Kin Toh has going for it is ambiance. While that is world class and probably as beautiful and unusual as you will ever come across, the service and food are far from fine. In fact I would classify it sub par compared to many places in Tulum. They need to send their staff to Hartwood, Arca, Wild, Rosanegra and Mia to learn good service and great food. I’ve had better food at the airport. They should get a new chef and again, go to eat at some of the places I’ve mentioned that know how to make great food and provide good service and hospitality. I Would HIGHLY recommend to go for cocktails and to take some amazing photographs but stop there.
Oh... and one last thing.... $200 USD for corkage? Even Hartwood charges $40 USD which is acceptable. $200 USD is ridiculous to open a bottle of outside wine....and uninformed in the world of fine dining. I can go to a 3 star Michelin restaurant in San Francisco or NYC and pay $40-$50 USD. It is normal to pay $15-$30 in most restaurants in the US. You need to learn a few things Kin Toh..... but thanks for the great photos!
I was REALLY excited to eat at Kin Toh but I have to say, it wasn't the best meal I ate in Tulum. The open-air restaurant is amazing, but we were seated at a very hot and enclosed table, and a mosquito dined on us the entire time we dined! I would give it another shot if given the opportunity but wouldn't make this my #1 stop on my list.