Full refurbishment will be complete 16th May. Silent Pool cocktails, charging points for your mobile devices, cicchetti menu, outdoor seating.
Same great food and service
Come and enjoy some new and unique food on our a la carte menu or choose our great value set menu in spacious, friendly surroundings with many round tables suitable for 6-11 guests.
Menus muddled on arrival with set menu withdrawn despite being available on web site
No drinks offered on arrival, meal order was not delivered correctly Maitre d apologised taking the blame for error. Waiters obviously still learning.
Long delay between courses when restaurant was less than half full and very slow service to obtain wine list
Food and wine when finally delivered was good with portions almost over generous
Despite redecoration lighting is insufficient and pricing much higher than former owners
A long way to go to match the quality, professionalism and sheer enjoyment of the former staff.
We hadn’t been to this restaurant for some time and immediately saw it was under new management and had been redecorated. The staff introduced themselves, were very attentive and the food was superb. I had the pate followed by the fish and both were excellent. I was 3 other people who all commented on the first class food presentation and quality. I will certainly be going back again. The set menu was reasonable and the ambiance was friendly and attentive.
The menu has shortened and dishes like scampi Thermidor have been lost. The prices have also been increased. Perhaps not surprising there was only one other table. When the three ladies occupying it left there was only us two eating alone. The head waiter or maitre d is not to everyone's taste. While the decor has had a refurb the other changes are negative in their effect on the experience. I regret that I shall not be revisiting any time soon
We had another lovely birthday family meal at La Meridiana. Filleted sardines for starters and delicious rainbow trout for mains. Everything always cooked to perfection and we look forward to our next visit!
I have been having lunches at La Meridiana for years. Had a nice one on Thursday. Chose the set menu, which was as good as I remembered. The main course is supposed to be served with potatoes and vegetables, but as I didn’t want potatoes, just requested vegetables, which they charged me extra for....I wondered why. The vegetables only consisted of green beans.Not good
Only ones in the restaurant . That choice of music being pop was not what I wanted to be listening to on a relaxing evening out
Great friendly staff and lovely food - we will be back
Emde Thanks for your review - glad you had a good time and we look forward to seeing you again soon. Duncan and team
Although this restaurant has had a refurbishment recently we were disappointed that they were storing equipment in their entranceway. The music choice
Was also odd, not very relaxing. It felt dated inside already!
Our waitress was very nice and helpful, our male waiter surly and un-smiling. The restaurant manager for the evening.... a little too enthusiastic?
The food was ok saved mostly by the risotto which was very good. We have a home in Italy and we were
Looking forward to a taste of Italian cuisine. Some of the food choices are tricky because we don’t eat pork or shellfish and the menu was heavy with both of these food groups. Not entirely the restaurants fault.
I’m sorry to say we won’t be back, but I’m sure they won’t want us either!!
Thanks for the review, I'm pleased you enjoyed the food, I really don't agree that the restaurant feels dated already - it could hardly look more modern! I agree the draft beer fridge in the lobby looked like storage - I have now moved it next to the bar where it is more at home. Never say never! Duncan and team
Booking a table using internet is not easy. I prefer to speak to someone. The threat that there are time limits depending on the number of guests is intimidating implying that you were fully booked. In fact there were lots of empty tables for the lunch on Friday.
Reunion Thanks for your review - we'll always take bookings over the phone, if busy or closed leave a message and we'll call back. I'm sorry the nuances of the booking system can be difficult to get used to. Glad you enjoyed your time when you were here and we hope to see you again soon. Duncan and team
Very friendly and helpful staff answered all of our questions. Food was great would definitely recommend to friends. Ambiance was quiet as not many customers in that night but they are planning lots of special events which would encourage me to return.
Kevin Thanks for your review and comments, we look forward to seeing you again soon. Duncan and team
Excellent as always... thank you to lovely Perry and his staff for looking after us . Usual high standard for food quality and quantity....
Thank you Michelle - see you again soon. Duncan
Dreadful experience - presented with 5 menu folders 3 of which were empty, sent them back for 3 others, 2 of which were also blank. 20 minute wait before any order for pre dinner drinks was taken and a further 10 minutes before they were delivered. 40 minute wait between starter and main course. First sitting, but out of cannelloni! Ordered a second bottle of wine (to fill the void) - after a further delay informed that this was out - no alternatives suggested. Asked for bill with coffee - coffee never arrived but bill did, complete with a charge for a bottle of wine we never had, an additional coffee we hadn't ordered and 12.5% service charge with no indication that this was optional. A heavy discount and no service charge was successfully negotiated, but this did not compensate for a completely miserable Saturday evening. Sole saving grace was that the food when we did get it was reasonably good. I could not recommend this place to anybody as an acceptable dining experience.
VicB We clearly failed for you on this occasion, and I'm sorry for that. I've discussed the specifics of your comments with the team who recognise that we failed you on Saturday night and we've included elements in the recent half day training we've undertaken. Duncan and team
Great to find the new management have retained the delicious classic Italian food.
David Thank you for your review and rating, we hope to see you again soon. Duncan and team
Fabulous set menu, good value for money!
Lovely young attentive waitress,
Lovely front of house welcome.
Defo go back soon
LisaL Thank you for that lovely review. We look forward to seeing you again soon. Duncan and team
Great location, fantastic food and pretty good pricing.
There isnt much more to say.
Great staff who were fun and attentive.
Go if you can
David Thank you for your review - glad you had such a good time, and we look forward to seeing you again soon. Duncan and the team
Second time and what a difference
First time I went would have given top scores, I had been intending to hold chairman’s dinner in October couldn’t have been more impressed.
Last week although the food was still good, the prices had risen dramatically and although not ridiculously over priced the drinks were asked for a single gin and got charged £12 because the waitress was not good she forgot to order my starter and when we mentioned to her still didn’t come. I had to ask kitchen staff. Finally arrived along time after my wife had finished hers.
So food good, service poor
Jamie Thank you for your review, and I'm sorry the service wasn't up to scratch on your second visit. We have had a complete change of front of house staff in the last few weeks. Perry and I are acutely aware of the training need and are recruiting and training as fast as possible. It is unfortunate that during this time we have under delivered for you. We must get this right ASAP as we should differentiate ourselves with our service I hope you come and try us again. Duncan and the team
Perry, the two ladies who we unfortunately didn't get their names, and the owner gave outstanding service that I could not fault. They also made the night very romantic for us and we are a new couple, so that was great. We read reviews before coming here that they gave fantastic service which we cannot agree more with. The staff were so friendly, the food was fantastic, the ambience of the room was lovely and we had a fantastic night. I would recommend to anyone and everyone.
Charlie Thank you for that review and rating - we hope to see you soon for more of the same Duncan and team
We moved to Horsley this year and were excited to see an Italian restaurant in the village. What a shame, this place could be so good and it misses the mark by a very long way. Staff in any type of clothes, and a general lack of what they should be doing was obvious. Standardised dress code is surely a must even if just white shirt black trousers etc. Staff over familiarity is something I don’t require when out for dinner, polite and professional. Food was very average, I cook better at home and don’t end up with an over inflated bill. One thing that really annoys me is paying for poor food and service. I would suggest that all the staff and owner take a trip to La Fiamma in Hampton Court sit and have a meal and watch how a restaurant should operate, also take a copy of their menu and pricing and learn. I read reviews before I went and suggested we went to the pub instead, however my friends overalled me. I would not go to La Meridiana again as I left feeling slightly ill and very annoyed by the whole evening. I never write reviews even if I’m not impressed but really people should avoid this place and use their hard earned cash wisely. Call Gordon Ramsey if I were you.
SRush Wow. Harsh. Some fair, some not. Dress code - agreed and actioned. Familiarity is obviously personal and we got it wrong with you - apologies. Re food, you should mention to staff at the time if not happy with anything - they will have asked, but we must aim for right first time. You will have been offered our great value set menu available almost every sitting £15.90, freshly cooked and delicious, with great variety. Duncan and team Sorry that we appear to have got it wrong for you.
Food and service were good, perhaps the latter was a bit too effusive!
The prices were high for away from London and the phrase ‘discretionary service charge’ continues to irritate.
Either add a service charge or don’t!
DoctorC Thanks for your review, discretionary service charge is really standard across the industry, I'm sorry it irritated you - also at almost all sittings we have some really great set menu options at £15.90 for two courses of freshly cooked delicious food - really good value. We're pleased you thought the food and service were 4* even if effusive. We hope to see you again soon. Duncan and the team.
Sadly we visited La Meridianna twice in one week. The first time there was just us and another couple in the restaurant. The Manager made us welcome but once he had gone we had a very mediocre waitress who gave the impression she wanted us to leave. However we didn't give up and visited again with our son. Once again food good - although only one vegetarian option on the set menu - service OK but trainee staff who tried hard but were a bit vague. All a bit disappointing considering how good everything was not so long ago.
Fern I'm sorry that your experience wasn't good enough. We are moving in a new direction. I'm sorry the trainee staff came across the way they did, Perry the Restaurant Manager is training new staff, and your comments have been noted and acted upon. Thanks for your comments that the food is good, the set menu always has one vegetarian, there are other options on the a la carte and we will shortly be presenting permanent vegan and gluten free menus. Duncan and the team
EXCELLENT AS USUAL.
GREAT AMBIENCE/ MODERN DECOR
FANTASTIC SERVICE THROUGHOUT
FRIENDLY SERVICE WITH A WARM WELCOME
GOOD QUALITY FOOD OPTIONS
EXCELLENT A LA CARTE MENU
FANTASTIC SET PRICE MENU,OFFERING AMAZING VALUE FOR MONEY
FEELS LIKE A TOP LONDON BISTRO,LOVE THE CRISP LINEN TABLECLOTHS AND BEAUTIFUL WINE GLASSES!
WHAT CAN I SAY-ITS OUR FAVOURITE RESTAURANT!
Michelle Thanks for your glowing review - did you have a good time? And you noticed we've got some lovely new wine glasses too. We look forward to seeing you soon. Duncan, Perry and the team
The food at this restaurant is really, really good. No issues with the food at all. The service did not match the food on this occasion but on previous occasions it has been good. Something they might need to watch.
Overall, a very nice restaurant and I would recommend and come back to.
Janette B Thanks for your review - as with other reviews, I'm pleased the food is really good, and I acknoweldge there have been some problems with the service. I've taken appropraite action and diners should expect first rate service as well as food from La Meridiana. We hope to see you again soon. Duncan and the team
Long time customer of 25+ years, not likely to return
ukusa - I am sorry that we didn't deliver for you on your visit. With one star and your pithy comment, I have to make some assumptions as to the reason for your score. Since the refurb, La Meridiana is stylish and modern with a delightful bar area where people can come and enjoy a cocktail or G&T. The food is still fresh and tasty. Gone is the green carpet, gone are the murals. I make no apology for the changes – very few don’t like change, most welcome it as hugely positive. Duncan
Excellent all round... it’s our favourite restaurant in our area. Good food, friendly staff.... we love the modern look and the crisp linen table clothes!
Michelle - thank you for that review, glad you had such a great time at La Meridiana, we look forward to seeing you again soon. Duncan and the team.
Food was fine but the waiter and waitress were both miserable and didn't look as if they wanted to be there.
The menu was a bit sparse.
David A Thank you for taking the time to review us. It is unfortunate that you aren’t the only one to comment about some of the staff and I have taken action, as this is not acceptable. After feedback we’re adding a few more dishes to the menu this week. Our focus on quality and consistency is better delivered with a shorter menu that changes regularly along with daily specials and set menu there should be something delicious for everyone. Please email me or Perry through our website
Slow, disinterested service on a quiet Thursday night. Managed to get a very simple order wrong. Food was OK but won’t be rushing back.
Steve M Thanks for your review. I have dealt with the issue that was causing incorrect food orders and the disinterested staff - it is regretful that you weren't the only one and I understand why you might not be tempted back for a while. Apologies you had this experience, please email me or my Restaurant Manager Perry through the contact form on our website.
Nice setting,great food with a good atmosphere on a Saturday night.
N15Tha Thanks for taking the time to review us and it's great you enjoyed your experience here at the all new La Meridiana. We look forward to seeing you again soon. Duncan and team
What a fantastic evening & they made a special fuss of our daughter who had had her 13th birthday. All the staff are Superb.. friendly funny attentive knowledgeable but always professional. The new decor absolutely sets the right tone - love it. We are so lucky to have this locally .. it wouldn’t now be out of place in central London & would be a WHOLE lot more expensive. Liked it of old .. LOVE it of new.
Thanks for such a great review. Perry our new Restaurant Manager told me you'd had a great time, pleased it went well - follow us on facebook to get notified of our upcoming events - we're planning a pizza event too. See you soon Duncan and team
Fabulous! Lovely food / staff & the new decor is wonderful
Thank you for your lovely review and look forward to seeing you soon. Duncan and the team
Service was very poor. Serious delay before menus handed out (15 minutes). No excuse as not a busy night. Another 15 minutes before our order was taken. Food arrived reasonably quickly. Wine was opened and poured without offering it for tasting. All in all a big disappointment. Will not visit again.
Gerald We obviously do our best to avoid delays but we missed the mark with you on this occasion. I do recognise your comments and am addressing this. Duncan and team
One of the best meals out in a while. Takes alot coming from someone who has cooked for the queen!!! Service to notch. Value very good.
Hi Thanks for your review - cooking for the queen - we are humbled. You're not the first person to mention opening for drinks on a Saturday and I'm just working out how we make that happen. Follow us on facebook and I'll let you know when we do that, which should be soon. Thanks again. Duncan and team.
Lovely meal with my husband and daughter in the revamped restaurant. Staff were friendly but not obtrusive.
Food was good. Fixed price menu was good value. All round it was a lovely evening.
Kaz Thank you for this review - glad you enjoyed it and we hope to see you again soon. Duncan and team
Love this place. Delicious food. Happy kind staff. Always go back.
My husband and I visited for the second time on 21st April and were yet again extremely delighted with the food and service. We will go back again as the parking is easy as well.
We went to La Meridiana on Good Friday and discovered that the restaurant was almost empty - but it didn’t bother us.
Service started pretty efficiently, but after our main course the waiters almost forgot about us, so we had so call them every time we need anything, as they were avoiding eye contact. We felt that they were trying to make us stay longer because there was only one other couple left in the restaurant.
Food was ok.
Started was very nice.
Main - one dish was very nice - fish, the second was “different”, and definitely not my cup of tea - had better tortellini in the past.
Dessert was sad, it spoiled the evening. Was definitely expecting some better quality from profiteroles and a tiramisu in an italian restaurant. Sad.
Had to call for the waiter again to ask for the bill and once again to process the payment.
We had better memories of La Meridiana.
Sorry, we are not coming back.
We went for a late Mother’s Day lunch. The restaurant was busy the whole time but we were not rushed. The waiters were efficient and very friendly, full of smiles. There was a set menu, we all had different starters and mains, all were excellent. My mum who is 90 had not been there for a few years and thoroughly enjoyed the meal and the atmosphere. Thanks to all the staff for giving her a great Mother’s Day. Would recommend the restaurant for any occasion.
We were very impressed with the food and the service. The food was delicious and lots of seafood.
The staff were very attentive. It felt a bit like we were on holiday, very Italian.
Hi Apologies for this tardy response - thank you for your review. We look forward to seeing you after we open on Thursday 16th May with the restaurant fully refurbished. Duncan and the team
Not good value very expensive but had a good eve ning
Went to La Meridiana for a family birthday celebration and was extremely impressed. Despite being very busy, the service was superb. Food was top quality, portions were very generous and the Sunday Menu at £22.50 is excellent value for money. This was my first visit to La Meridiana but certainly won't be my last!
Neil Apologies for this tardy response - thank you for your review. We look forward to seeing you after we open on Thursday 16th May with the restaurant fully refurbished. Duncan and the team
Excellent food, fresh produce and wonderful service
Neil Great stuff, thank you for taking the time to review us - we look forward to seeing you again soon. Duncan and the team