London Steakhouse Company - City - Marco Pierre White

Disappointed would be an understatement. My anniversary dinner at a restaurant that claims to be a steakhouse was terrible. How someone manages to undercook chips, mess up a Kir Royale, and serve a dry steak on a plate full of blood is beyond me. Getting 50% off the mains through Open Table still felt like I was overpaying for thus sub standard meal. Don't go! Hawksmoor or any other real steakhouse will be cheaper and infinitely better.

The food really was very poor. The steak was tasteless. Don't bother wasting your money.

good quality steaks. Not really good attention to client, so service was pretty bad. They didn't tell us that the price for the PorterHouse steak (55£ perfect for sharing) was instead 55£*2=111,00£. It didn't have that value for 24oz steak. Try other better

Dined on Friday 1st February. We had the Cornish Crab on a toasted crumpet, the crumpet was soggy at the bottom so not a great start. I had the Chicken Schnitzel for the main and it was served burnt, how it made it passed the pass I dont know. The Head Chef needs to be more attentive with the quality of the dishes.
Overall it was disappointing.

I met some friends from the north of England, they really enjoyed themselves and loved the food, would recommend.

I have eaten at this restaurant several times over the last year and have never been disappointed. The food and service are good and I would certainly recommend.

Very friendly staff. place nicely set out. food very nice. only thing service was a bit slow.

While the food and service was good, they have overcharged our group for their drink package (£220), when they havent gave us the price and our request.
Also they made it clear that service charge was mandatory.
However we enjoyed the food and the good service.

Poor meet and greet service upon entering the restaurant, slow or non existant bar service and poor selection of wine available.

Waited over an hour for the food to arrive even with the restaurant not being busy. Service was very slow.

Music too loud.

Wine (Malbec) was off, but waitress ha dled well and brought a second (good) bottle..

As far as steak houses go, this is only OK, nothing fantastic, only worth going with a discount voucher.

MPW restaurants never disappoint and this is no exception... I was a regular at Frankies in Chiswick and this looks like it will be too!

My partner bought an experience voucher from Virgin (I think) for £98 to treat me for my birthday (important detail, as you'll see later). Went there on my birthday (Friday, 31st August 2018)

Good news:
1. Food was tasty
2. Service was excellent
3. Loved the cocktail, which was included

Bad news:
1. Asked for my steak to be rare to medium.. and stressed that this means more rare than medium. Got my steak and it was medium; no blood in sight though it was still tasty... but for a meal that cost a fortune and with the big name above the door and it being, supposedly, a specialty steak house - a pretty poor show.
2. the REALLY bad news:
(i) When my partner got the bill, they had deducted £49 for her (good), but only £10 and change for me, so they ripped us off there for about £39 (remember, the voucher cost £98, i.e. £49 x 2)
(ii) They calculated the 12.5% service charge before deducting the voucher amount (which was already less than it should have been!).

Finally, considering they are a steak house, you ought, on the experience voucher, be able to get a steak without paying extra. NOT SO here! You're OK if you want a tiny bit of rump steak, but EVERY other steak required at least a surcharge of about £15.

As a result, my partner ended up paying a total £161 for 2 people to have a decent meal, which we could have got elsewhere - at similar quality - for half the price - if this is what it means to eat at a Marco Pierre White restaurant, he's got it VERY wrong. I haven't told my partner all of this as she wanted to treat me and I don't want to take the shine off her generous gesture, but this was rip-off dining at its worst.

I would definitely not recommend this place to friends or family and will never return. A very poor show indeed.

This is a mixed review- the atmosphere was great and the staff attentive wthout being overly so. Great wine list. There were four of us and three of us chose sirloin and the other guest chose rump - the three sirloin were disappointing cuts, very fatty and to say we ordered medium rare, the meat was very tough. I’d give it another chance but not high on my list to be the first choice for a return visit.

Staff were inattentive and lacking customer service basics.

Food was not up to be quality of rival restaurants however the price was higher...

Food was great, and service was good. My only issue was the seating, it felt like you had a large leather blanket over your knees which was the under layer of the table cloth. It made it awkward to sit and relax

The food wasn't that great. Ridiculously overpriced.

Food was served in good time and was delicious. Mix up made with my order but resolved very quickly. The staff were very pleasant and engaging which goes a long way. Generally a very good experience.

Decent place to eat, food was above average. Sides aren't even worth ordering I got cream potatoes for £5 and it literally was a mouthful that was the only complaint.

We found the restaurant very customer friendly. The staff were very friendly and professional. The food was delicious It was commented on by someone in the party as to how you were made to feel you were the only one and treated with every consideration. The waiter just happened to see parcels for our birthdays and the desert came out decorated for the occasion. Well done

Great atmosphere for meeting friends / quiet conversation. Excellent service. My chicken was undercooked, but I was immediately given the option of having it cooked further or ordering something different, without any fuss or argument. The staff were suitably apologetic and polite about the issue. I would recommend the restaurant for its good food and great service.

Awful. Bad overpriced food. Poor service. Long wait. If you are thinking of going, don't.

Fabulous tender steak, perfectly seasoned, good size portions, perfect for a business lunch or dinner. Good location & friendly service. Thank you for a meal enjoyed by all 7 of us,

Visited on a Friday afternoon as part of wife's birthday weekend. Ultra attentive staff, pleasant atmosphere, unpretentious. Food was excellent although would have liked a wider choice of starters. We shared the Chateaubriand, which was cooked perfectly to our request and excellent quality. The desserts were stand out. Shared a bottle of inexpensive claret, although there is an extensive fine wine selection (assuming you've just won the lottery or want to impress a client). Prettyngood value based on the half priced mains deal. All round recommended.

Considering it was new years eve, the price was good. Food was indeed yummy! Will defo be back!

We went there for our work christmas diner, we were all happy for our food choice, the ambience was good, remarkably not noisy which was nice. Well located, close to the station.

Well worth a visit, great food and great service

Didnt quite live up to expectations. Ribeye was slightly overdone for medium rare, no chargrilled flavour. Fillet was good as were the sauces. Sides of fries excellent.

Really disappointed with the lunch service
Coffee arrive before desert
Colleague asked for toothpick and 20 minutes later had to ask again.
If it was busy I could understand
Didn’t offer to take coat on arrival.
Small things you don’t want to want to think about especially as it’s a quality expensive lunch.
It’s all about service in this competitive industry

The dishes were cooked and presented superbly, the waiter service and overall experience was 1st class.

I order a porterhouse steak, medium and it was presented to me medium rare. The steak was sliced so it was evident it was not medium yet it was served to me. Needles to say I brought it to the waiter’s attention...it then took another 10mins before the manager had to come over to remove and said he would ‘make me a new one ‘....which turned out to be the same one with a few of yen slices still towards the medium rare spectrum. The serving of creamed potatoes was about 2 tablespoons for £4.75...which I also brought to the waiter’s attention for him to address. It’s ridiculous that they would even think of giving that to a customer!! I had no problem with the waiter, he was very attentive and accommodating but the food took very long to prepare and with the experience i had it just left me annoyed so I won’t be returning.

Plastic in my food. I had to send it back.

Enjoyed lunch with friends. The service good and everyone very helpful and friendly. But, I had booked through opentable and there was a deal where if you had starter and main course then you received 50% off the cost of the mains. I forgot about this and paid the full cost it was only on reaching home that I saw we should have been offered the reduction to the bill so feel a little annoyed as quite expensive. Have sent a letter to the restaurant bit disappointed that this was not dealt with at the time.

Service was good, but food could be better considering the cost.
Would recommend Goodmans over this restuarant anytime!

Excellent value , service and ambience that you would expect f rom a Marco Pierre White Rest aurant! The 50% main meal special offer was very welcome and helps to make it the more enjoy able. We had also travelled quite a long way, were tired but well looked after! Will hope to go again.

Both service & food were excellent - cocktails were lovely & surroundings were first class

Not impressed, starter expensive and small portions - Steaks we have had much better - cheese portions tiny, and when the steak was not how my pal liked it it was almost his fault.Too much of a big name and low on quality

We drank a few wines and the bill was over £600, would have thought we would have had a better experience

Slow service, steak wasn't that good

Unfortunatly the restaurant hadn't been sent our booking and so they did not know we were celebrating my partners birthday and I had no chance to discreetly inform them.
Other than that, food was excellent. Overall a good experience. I just wish some gesture had been made towards my partners Birthday such as a little Hapoy Birthday written alongside the dessert.