We booked for 6pm, efficient service but then realised why, as we had to be finished by 8pm, so no time to enjoy chat/catch-ups. The music is very loud so people raise their voice to be heard adding to the noise level. Gluten free is advertised but only for 2 types of pasta - if everything is fresh baked, how about a pizza dish? Otherwise a lively time with good food - I had the pizzas with enough left over to take home!
Hello, Thank you for taking the time to tell us about your visit in such detail, we're happy to hear that you enjoyed the pizza! They're also great for sharing, with the option to share a pizza with two different toppings on each half. We hope to see you back again soon! Cordiali saluti The L'Osteria Team
Lovely evening was had but service was not at its best due to the restaurant being busy. On the other hand food was lovely and thoroughly enjoyed.
Hello Russell, Thank you for your kind comments. Your feedback regarding your visit to L'Osteria is greatly appreciated as it helps us establish any further areas of improvement. We look forward to seeing you again soon! Cordiali saluti The L'Osteria Team
Looked after very well!
Hi, We are happy to hear that you enjoyed the L'Osteria experience on your visit to L'Osteria. We hope to see you back again soon. Cordiali saluti The L'Osteria Team
Brilliant Value for money!
Hello, Thank you for your kind comment ! Indeed our dishes are great but did you know that our pizzas can be shared too! With the choice of two different toppings on each half of your pizza. We look forward to seeing you back again soon! Cordiali saluti The L'Osteria Team
Lovely place with amazing food and service. Thank you!
Hi Edyta, Thank you for your kind comments! We're delighted to hear that you enjoyed the food and service on your visit to the restaurant. We hope you continue to enjoy the L'Osteria experience on all your future visits to come. Cordiali saluti The L'Osteria Team
I go to losteria for the food rather than the actual experience, and to be honest I am thinking about stopping all together...
Upon arrival I was dismissively told to go and wait at the bar with the buzzer til my table was ready - what is the point in reserving a table if it isn't ready on arrival?! Even more disappointing was being shown to the table crammed in a tiny space between 2 others, so that I had to turn sideways to shuffle in to the booth, narrowly avoiding knocking things off the next table. Awkward enough for me, imagine how humiliating that would be for a person of a larger size! Not a way to make customers feel welcome.
Our waitress was polite, no complaints on that front. The restaurant itself was boiling hot and INCREDIBLY loud, to the point where we couldn't actually have a conversation. Really poor atmosphere.
Losteria should stop trying to churn over tables quickly and treat customers as people rather than cash cows.
Hello, Thank you for taking the time to describe your visit in such detail, we are sorry to hear that we did not meet your expectations on your visit this time. All of your feedback is greatly appreciated as it helps us establish any areas which may need some improving. Cordiali saluti The L'Osteria Team
Have recommend Listeria to other people hence we were there for a meal as a group of 4 , service was awful on this occassion luckly we had just got a drink from the bar before sitting to the table as never got offered another drink the whole meal ordered a starter to share which never arrived to which the waitress found funny, we're going to order debts setts but waited so long for the waitress decided just to get the bill and go else where . Also the music was sooooo loud you could not hold a conversation ,have eaten here many times but this occassion was a real let down as we brought friends to see how good it was and it wasn't.
Hi Neil, We are sorry to hear that we did not meet your expectations on your visit to L'Osteria. We appreciate your feedback as it helps us establish any further areas of improvement. Cordiali saluti The L'Osteria Team
Unfortunately they were extremely busy and lacked staff to take orders. We dinned with a young child so ordered drinks and food together quickly,including a starter to keep us going until the main arrived.
Starter came out with main 30 seconds after which there was no room on the table for so we sent it back and continued to ask for our plates to eat off. The starter was finished by the time the plates arrived so they cleared them all up. After a long wait the warm salad they left on the sideboard near us came back cold and the main large sharer pizza came back just re-warmed and as dry as a bone. Fed up we asked for plates to eat again and tucked into the salad. We couldn’t even cut the pizza it was so stiff so we asked for the manager to come over. After some fuss we could have it removed from the bill or a fresh one. We opted for the fresh which came out nice and hot and quickly. The manager came over to offer drinks on and kindly offered to take the salad off the bill, we thanked him but we were not after anything particularly so just ordered one coke. The coke never turned up and we didn’t bother to follow up. They were good to word on taking the salad off the bill but needless to say we didn’t order pudding as by this point was rather late. Generally we love this place but the menu has changed of late and the service is lacking so I think next time we might try another establishment.
Hello, We're sorry to hear that we did not meet your expectations on your visit to L'Osteria. All of your comments have been passed onto the management team and we would like to thank you for taking the time to describe your visit in such detail as it helps us establish any areas in which we might need some further improvement. Cordiali saluti The L'Osteria Team
Lovely meal, food arrived quickly, but service was a little slow otherwise. Still a good experience
Hello, We are happy to hear that you enjoyed the food on your visit to L'Osteria, did you have one of or 18'' pizzas, a delicious pasta or perhaps a salad ? We hope to see you back again soon! Cordiali saluti The L'Osteria Team
Great food, poor service and tables way to small for food and group sizes
Hello Rob, Thank you for taking the time to leave us your feedback Cordiali saluti The L'Osteria Team
Visited on a Saturday evening and had booked outdoor seating. When we arrived we were seated inside before a member of my party explained we had booked outside seating and we were moved to outside. We had to request water FOUR times, olives twice and one of our drinks twice due to waiting an unacceptable amount of time. For the prices, the food was adequate and came at reasonable times. Upon leaving, we asked a member of staff for the bill and were told that we would have to ask someone else as he was busy making drinks. Overall, it was not a good experience and I have visited before and not experienced this service, but I will not be returning due to these reasons.
First time at a L’Osteria. The food is amazing. One pizza between two is more than enough! The Sangria was good too. Service was a little bit slow but nice not to be rushed.
What has put me off was firstly watching a male member of staff carrying lots of glass , rushing with a a receipt or something in his mouth. A colleague of this then removed the receipt and he lost his balance and the glass went everywhere and smashed as it dropped and on the floor. At the time another colleague had our drinks on a tray in front. She insisted that she checked the drinks for any flying glass. How you can see that in cloudy drinks must be impossible. It was me that insisted that the drinks got replaced but this was treated with funny looks. Also it was Gcse day so your floor staff of 3 for the amount of people in the restaurant was not predicted right as we waited ages for a final bill even after your waitress new we were not having puddings or coffees. The pizzas were not great. More like just cheese with small amounts of topping.
Excellent food. Very loud - hard to hear the conversation. Would still come back. Great place
The only downside that I had for the entire experience is that it was rather loud but it was incredibly busy, but the everything else was amazing and the food is just so good for the amount you get
I Love this place and visit Losteria very often. Food is amazing! Staff is great, the place is clean and modern. I would only suggest to have music a bit quieter as we always have to shout to ourselves.
I would recommend Losteria to all my friends and family.
Very noisy restaurant! Table service very slow & we had to keep asking the waiter for things, e.g. oilve oil, side plate etc, which was tiresome! table should be set fully before seating guests.
Waited ages for a drink, in the end had to get up & ask someone to take our drinks order. This is unacceptable.
Nice food when it arrived, but again had to ask for pepper, cheese etc.
Would be a great place if they get their organisation & service side sorted & streamlined.
3rd visit, first one was 12 months ago and was perfect. 2nd visit two months ago, really poor service and inattentive waiting staff. This weekends visit was a disaster, took forever to get attention of waitress, ordered drinks, had to chase those twice before they arrived, starters took forever to come and then, before we had time to finish them the main course arrived, when asked to take it back the waiter said he couldn’t as he was told to serve them by the kitchen. One of the worst dining experiences we’ve had. You really need to get your act together, I could run rings around your so called waiting staff, poorly trained, poorly managed and very little motivation. Won’t be eating there anytime soon.
Initially I was brought a calzone that was cold inside and had to send it back, but the second one was amazing as usual, great value for money
Absolutely great food! If you’re after Italian, I definitely reccommmend L’Osteria!
Restaurant is overall very clean and light and airy. Immaculate toilets. The service is very laid back and friendly and we didn’t feel rushed in any way. We’ve eaten here on a couple of occasions and the food is wonderful. The pizzas are massive and all the pasta dishes we’ve tried are great too.
Amazing food as always but service gets worse and worse on every visit. Completely forgotten about for 30 mins. Massive shame with such good food really let down by the service standards
Luca our waiter was amazing but our main course was served while some of our party were still finishing a starter. I was disappointed that despite this, an automatic gratuity was added to the bill. In addition, despite booking 7 days in advance and asking to be seated upstairs, we weren’t.
Having visited this restaurant twice in the last year and having to wait an hour for food on both occasions I will not be returning! Followed by an extremely uncomfortable confrontational explanation for the poor service with the store manager
I visited L’Osteria on the 4/5/19 with my fiancée and parents. We had booked a table in advance via Open Table, for 8pm. We arrived at 7:55, and were told we would have to wait for 10 minutes. This was slightly irritating as we had booked a table, therefore you would expect it to be ready at your chosen time. Nonetheless, it was a Saturday night, and therefore we slightly understood there would be some time issues.
We were seated shortly afterwards, in the upstairs dining area. The table was quite close to one next to it, however this was only a small issue.
We ordered drinks, including wine which the lovely waitress offered to get a taster of. We then proceeded to order starters and mains, stating we wanted some time between our starters and mains (as anyone else would).
The starters arrived quite soon after ordering, so there was not a delay on the food. We all had bruschetta, which came with 4 pieces of the bread with your usual toppings. This could easily be shared between two, as they were quite large.
We were halfway through our starters when another waiter delivered my mother’s main course. We were annoyed that another waiter had taken over, as the previous waitress was incredibly attentive and funny. This new waiter did not seem to understand the concept that we wanted our mains after our starters.
My mother’s salad disappeared back to the kitchen, and our plates were cleared when we had finished.
Merely 5 minutes later, our mains arrived. In any other restaurant, you’d have enough time to digest your starter before your main. We were quite shocked that there was a lack of communication between the kitchen staff and the waiting staff about food times.
The pizzas we had ordered were HUGE. We were not disappointed with these at all. The quality was really good, very well made.
We then had some more drinks however did not have dessert as we were stuffed.
Overall, this restaurant is quite good. Timings are off though and disappointing.
The food arrived within minutes, but it took asking 3 or 4 times to get all the drinks we ordered. The restaurant was very loud, but it was full so I guess this is to be expected.
The food was delicious as ever though.
Birthday meal for the family, very good in all aspects
I think you get a lot of food for your money at L’Osteria, but in all honesty I’d prefer a smaller starter. The garlic pizza bread is a pizza, it’s ridiculous! I was expecting something Pizza Express sized. Quality over quantity sometimes… would be nice.
But great service, and the food was tasty. Will definitely go again.
Food was served quick and was tasty. Restaurant was busy so noise level was high so wouldn’t suggest this place for a quiet catch up but good ambience and lovely cocktails
Lovely food, friendly stuffs, I’ll recommend it to my friends !
Bar service was so slow and not the first time. Sat at the bar waiting for our table and after 15 mins wait for service had to ask a manager to help. Arrive at the table was slow and the server hardly spoke English so very difficult to explain the order.
There is definitely something different here as the last 2 occasions recently service has been an issue. Always very friendly but staff seem overwhelmed.
Food was good staff were very busy and the boss seemed so miserable and rude to his staff .
Enjoyed amazing food which superb, speedy service and great atmosphere. Had not been before but will now be my go to place!
Absolutely love Losteria however never again on a Saturday night.. extremely busy . Table booked for 8 people and crammed into a space to small. So dark in our seating area had to use torch on mobile to read menu
Terrible slow service waited 20minutes for drink to arrive. 45 munutes for Pizzas . There were missing toppings and cold pizza.
Music was so loud you couldn't hear yourself speak.
Poor waitresses really under pressure and no where near enough bar staff .
Big and loud (we could hardly hear the waitress) but with excellent food at reasonable prices. The pizzas are absolutely enormous, definitely too much for anyone who is not greedy! Truffled ravioli special was amazing.
The food was absolutely incredible, the service was fast and for the amount you get the price is unbeatable. It is by far the best Italian restaurant in the city
The occasion was awesome and couldn’t fault the food, service was quick and not harassing which was great, only issue was the volume of music, sometime found it a bit hard to hear my date but otherwise, outstanding!!
Good food and generous portions