Maison Sax - Permanently Closed

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1. JS

   JamesS

   Dorset

   2 reviews

   3.0

   2 reviews

   Dined on 26 December 2021

   overall3food3service4ambience3

   We had the Sunday roast on Boxing Day. both of our roasts were big portions and very tasty (1 Beef and 1 pork belly). The service was prompt and very friendly. Two poor points: my wild mushroom and chestnut starter was not very pleasant, tasted slimy. Secondly, I think if Rick Stein can offer good quality wines for less than £30, a pub/restaurant should be able to do so.

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2. B

   Brinajane

   Dorset

   3 reviews

   1.0

   3 reviews

   Dined on 26 December 2021

   overall1food1service1ambience1

   Boxing Day ??? No Christmas cheer The fires weren’t lit The MD was a prat The jug of water didn’t arrive with out asking for it twice. The depressing roast arrived with no yorkshires Gravy was tasteless and watery. Will not return

   Report
3. DM

   DianeM

   1 review

   5.0

   1 review

   Dined on 23 December 2021

   overall5food5service5ambience5

   Beautiful chateau brione! Lovely place to dine! Well recommended

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4. M

   Mitchellsis

   London

   3 reviews

   3.0

   3 reviews

   Dined on 21 December 2021

   overall3food2service3ambience3

   Very disappointed. Had been for Sunday lunch a few weeks ago and really enjoyed it but everything this time was a total disappointment. Ordered a nice wine and waitress asked if we would like it pouring! We poured it ourselves. The starters were ok but one of the main courses was awful. To be fair we weren’t charged for it but the whole experience was really not pleasant. We went out for fine dining and this was definitely not.

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5. GT

   GeoffT

   Hampshire

   2 reviews

   3.0

   2 reviews

   Dined on 21 December 2021

   overall3food3service4ambience2

   The food was ok, not as good as expected, or experienced in November, over priced for a pub.

   Report
6. OT

   OpenTable Diner

   Dorset

   1 review

   2.0

   1 review

   Dined on 18 December 2021

   overall2food2service2ambience2

   Very disappointing after previous good visits. Long wait for initial drinks, starter not great, especially for £11, both mains arrived with incorrect sides and no staff around to follow up and correct the error. Didn’t make a fuss at the time as was a special occasion bug not sure we will be rushing back. It’s not cheap which is fine if food and service are too notch but it wasn’t. Shame.

   Report
7. JR

   JonathanR

   1 review

   4.0

   1 review

   Dined on 17 December 2021

   overall4food4service4ambience2

   Food was very good but it took far to long for the food to arrive.

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8. BB

   BamBam

   London

   1 review

   5.0

   1 review

   Dined on 15 December 2021

   overall5food5service5ambience5

   Wow! What an Oasis ! I love this place, the coolest style. For a moment I thought I was back in our beautiful capital city. I will be back!

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9. s

   suzy

   London

   8 reviews

   5.0

   8 reviews

   Dined on 5 December 2021

   overall5food4service5ambience5

   As always good service excellent food always such a pleasant atmosphere and really good value for money

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10. PB

    PaulB

    1 review

    4.0

    1 review

    Dined on 5 December 2021

    overall4food4service5ambience3

    Good meal in pleasant surroundings with excellent service. The staff didn't seem that familiar with the wine selected but it proved really good.

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11. JW

    JeffW

    London

    1 review

    5.0

    1 review

    Dined on 4 December 2021

    overall5food5service5ambience5

    All round a great night. They've obviously worked hard to ensure all goes smoothly.

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12. TW

    TerriW

    Dorset

    1 review

    5.0

    1 review

    Dined on 3 December 2021

    overall5food4service5ambience5

    Excellent service. Very good waiting staff and food was lovely. Atmosphere was really good.

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13. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 3 December 2021

    overall3food3service4ambience5

    The ambiance and service were good, although the young waitresses had not been properly briefed on the menu. The food, however, was rather heavy. I would expect better from a restaurant with Maison Sax positioning.

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14. B

    Blondie14

    Edinburgh

    8 reviews

    3.0

    8 reviews

    Dined on 28 November 2021

    overall3food4service2ambience3

    We had a 2pm booking yesterday for Sunday lunch. Our orders were taken quite promptly but we didn't end uip getting our dinner until 3pm. It was very busy & we were not in a hurry so ok on this visit. The main course was lovely very well cooked & presented. We then ordered puddings but unfortunately two of our party were delivered with the wrong puddings not once but twice! In the end we had to cancel these two as the rest of us had eaten ours. We had somebody elses wine added to our bill in error but this was rectified immediately & apologies given. Although there were some mishaps we would still go back as the food is very good & it's a lovely pub. The staff are also very nice & when things go wrong recity it quickly. I would have probably offered free coffees as a gesture of goodwill.

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15. M

    Mitchellsis

    London

    4 reviews

    5.0

    4 reviews

    Dined on 28 November 2021

    overall5food5service5ambience5

    A really lovely Sunday lunch, well cooked and well presented. The menu offered other dishes that would appeal to those who don't want the roast dinner. Will definitely return.

    Report
16. CM

    ClaireM

    Dorset

    1 review

    4.0

    1 review

    Dined on 27 November 2021

    overall4food2service3ambience4

    The service was very good but unfortunately the Chicken from the Grill was very dry for the 2 people that had it in our group.

    Report
17. GH

    GabrielleH

    1 review

    5.0

    1 review

    Dined on 24 November 2021

    overall5food5service5ambience5

    Lovely venue. Attentive staff. Interesting food. Would recommend.

    Report
18. TP

    TimP

    Dorset

    1 review

    5.0

    1 review

    Dined on 24 November 2021

    overall5food5service5ambience5

    I have visited Maison Sax a few times, the food and service are always exceptional and great decor and surroundings, highly recommended.

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19. M

    Michaelac

    1 review

    3.0

    1 review

    Dined on 20 November 2021

    overall3food1service1ambience2

    I asked not to be near the door but we were right outside of the kitchen door and very close to the bar which wasn’t the best-seated location at all, however, this is not the main concern/complaint but this didn’t add to a great experience at Maison Sax. We have eaten with them on many occasions but this Saturday was the worst experience we have had. The cheese soufflé as a starter was overcooked, burnt, and dry, the soup was luke warm and no soup spoon was provided until several minutes after it arrived. However, my main complaint is regarding one of the meals, which was ordered as the Cornfed Buttermilk Chicken burger but it was requested to be served without the bun, a simple request, however, the dish that arrived was a small, deep-fried chicken thigh, a few chips, and a garnish, in fact, nothing like the order, nor is it similar to anything you have on your menu, which makes it even harder to understand how this happened. Unfortunately, the staff were extremely inexperienced and did not check throughout our meal if everything was okay, even though they could see it was not being eaten, we did try to catch the attention of someone which we managed right at the end, explained that this was incorrect and we were unhappy, neither the manager nor maitred came to apologies or offer any explanation to this, which I find quite unprofessional for a venue of your standing. We did comment on the issue with the food to a very young, inexperienced waiter who did his best to deal with it but clearly was unsure what should have been done. It’s not very often I will write to complain however the meal we had and service we received was not acceptable, especially from an establishment aiming to deliver high class service and food, which on this occasion we felt was below parr for Mason Sax.

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20. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 20 November 2021

    overall5food5service3ambience4

    Overall good, staff were being trained but all was good

    Report
21. s

    suzy

    London

    9 reviews

    3.0

    9 reviews

    Dined on 14 November 2021

    overall3food4service2ambience5

    Usually wonderful service but this time service very poor seems not enough servers ? We had to wait a long time some orders did not arrive

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22. SC

    ShaunC

    London

    1 review

    4.0

    1 review

    Dined on 14 November 2021

    overall4food4service4ambience3

    An excellent location for lunch with lots of outdoor space as well. Food and service was very good indeed. Loved the cheese room and some of the fine wines to choose from. The venison Wellington was absolutely delicious.

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23. C

    Carmy

    Dorset

    2 reviews

    5.0

    2 reviews

    Dined on 14 November 2021

    overall5food5service5ambience5

    Delicious Sunday roast and great service - all the team were very attentive and felt well looked-after

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24. R

    Rajiv

    1 review

    5.0

    1 review

    Dined on 13 November 2021

    overall5food5service5ambience5

    The cheese souffle is amazing then the mains are very filling. Would recommend to all those in the area!

    Report
25. S

    Summer

    1 review

    5.0

    1 review

    Dined on 13 November 2021

    overall5food5service5ambience5

    Went here for a birthday dinner with my two children and husband. The food was outstanding, service very good and not noisy so you can hear what is being said. Would recommend and will be back. Thank you

    Report
26. BD

    BronwynD

    1 review

    5.0

    1 review

    Dined on 13 November 2021

    overall5food4service5ambience5

    My husband and I ate here for the first time last night. Food was great, ambience and service were fantastic. Special thanks to Marcus who was very attentive, informative and even managed to cope when my over enthusiastic husband went in for a hug when he was trying to serve other customers! Although the bar next door is separate, it adds another dimension and means you can keep going without leaving the venue. Fantastic outdoor seating and the DJ made it a perfect night. We will be back.

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27. M

    Mandyc

    New York Area

    1 review

    3.0

    1 review

    Dined on 12 November 2021

    overall3food5service1ambience2

    Food was amazing , very tasty and a lot of choices, service wasn’t the best, we had to keep asking for things, Prosecco arrived with the cork still in and we waiting about 10 minutes for glasses, food order was taken wrong but was great when it arrived. The noise level is very high yes there was a large table of people, we were the table next to them and we actually couldn’t have a conversation without having to shout to each other, so wasn’t a straight forward relaxing meal with friends unfortunately.

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28. OT

    OpenTable Diner

    Dorset

    2 reviews

    4.0

    2 reviews

    Dined on 9 November 2021

    overall4food3service3ambience3

    Monkfish poor & other fish dishes on line not on the menu

    Report
29. s

    suzy

    London

    9 reviews

    5.0

    9 reviews

    Dined on 7 November 2021

    overall5food4service5ambience5

    really good as always ! very welcoming , service excellent and food always really good .

    Report
30. CW

    ChristinaW

    1 review

    5.0

    1 review

    Dined on 5 November 2021

    overall5food5service5ambience5

    The food is always amazing and the service is excellent. Can not fault Maison Sax

    Report
31. B

    Beatie

    London

    1 review

    5.0

    1 review

    Dined on 31 October 2021

    overall5food5service5ambience4

    Best Sunday Roast we have had in a very long time. The staff were very helpful too so can highly recommend and we will definitely be back !!

    Report
32. TK

    TheKnitter

    London

    1 review

    4.0

    1 review

    Dined on 31 October 2021

    overall4food5service5ambience4

    Very attentive & friendly staff Fabulous food with a great varied choice . Not the cheapest Sunday lunch but well worth the money

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33. C

    Crab

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on 30 October 2021

    overall3food4service2ambience1

    Food was very nice however the overall experience wasn’t great as the noise level of the music being played was awful. Not sure why they had the music so loud, but it totally spoilt the experience. I think there was some kind of party going on upstairs and there seemed to be dancing in the bar. I think they need to decide whether they are a nightclub or restaurant as the two don’t mix.

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34. BA

    BlueAngel6

    Dorset

    1 review

    4.0

    1 review

    Dined on 24 October 2021

    overall4food4service3ambience4

    We enjoyed our meal. The service was rather slow. We had been seated for 45 minutes before our order was taken. The choice of starters was slightly disappointing and the beef was rather tough. The staff were pleasant and the new decor in the bar area is stunning (you should stop calling it the bar area as it is a high class restaurant now)

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35. KF

    KealeyF

    London

    2 reviews

    2.0

    2 reviews

    Dined on 23 October 2021

    overall2food2service2ambience3

    Food was disappointing. We got given someone else’s bill. Overall we would not rush back.

    Report
36. S

    markS

    Dorset

    3 reviews

    2.0

    3 reviews

    Dined on 23 October 2021

    overall2food4service1ambience2

    The staff were terrible, no welcome at door, so wandered into the bar where the barman tried to check our names on the list but failed. A waiter then arrived and took us to our table. The food was delayed 35 minutes for the starter and another 30 mins for the main courses. Staff asked if we wanted another drink, we said we ordered them 10 minutes ago and are still waiting. No table service to speak of, wine was brought to the table and put in an ice bucket, wine not topped up by staff, we continually looked for staff to order more drinks. The menu for desserts was a badly cut small sheet of paper with some else's food stains on, so we asked for the bill to leave. Bill came and again no staff to pay, so paid at the bar and left,. For the price Maison Sax charges the experience does not equate, on my booking form I said this was my girlfriend's birthday no mention whatsoever. I DO NOT RECOMMEND this restaurant.

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37. JE

    JacquelineE

    London

    5 reviews

    5.0

    5 reviews

    Dined on 23 October 2021

    overall5food5service5ambience5

    As always I can't fault it! Everything was spot on - thanks team.

    Report
38. k

    katies

    1 review

    4.0

    1 review

    Dined on 20 October 2021

    overall4food4service4ambience4

    Lovely roast will definitely go back for more. Staff were very friendly and not too busy.

    Report
39. SS

    SaraS

    Dorset

    1 review

    3.0

    1 review

    Dined on 17 October 2021

    overall3food5service2ambience4

    Food was amazing, service wasn’t great, staff were friendly enough but forgot orders and 45 minutes -1 hours wait between courses wasn’t great.

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40. BK

    BrigK

    Dorset

    1 review

    4.0

    1 review

    Dined on 17 October 2021

    overall4food4service4ambience4

    Booked for Sunday lunch at 2pm. Outside in covered booth as we had our dog. It was very quiet when we arrived. We were given a glass of prosecco each as we'd booked which was a lovely touch. Food was delicious and lots of it. Not cheap but worth it. The garden did fill up with families and lots of children as the afternoon went on. Service was good but as we were out far side of garden it was hard to catch their attention sometimes.

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