NINE B

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1. GJ

   GlennJ

   Leicestershire

   1 review

   5.0

   1 review

   Dined on 30 July 2022

   overall5food5service5ambience5

   Booked a table to eat here for the first time on sat 30th July , didn’t know what to expect but the 3girls working the bar and dining area were so helpful and polite they are a credit to the restaurant, the food was delicious and reasonably priced for a hotel restaurant. Will definitely be returning for lunch again soon

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2. R

   Reece

   1 review

   5.0

   1 review

   Dined on 26 July 2022

   overall5food5service5ambience5

   Awsome place! Would definitely go again and perfect for a meal!

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3. S

   Sukh

   London

   1 review

   5.0

   1 review

   Dined on 23 July 2022

   overall5food5service5ambience5

   The food was delicious, Katie was amazing and very attentive, she kept us updated about our food and made sure we had everything we needed. She really went over and above for us. Would definitely recommend and will be back.

   Report
4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on 20 July 2022

   overall5food4service5ambience5

   Katie and Jordan were helpful in accommodating a delayed booking and with directions on our attempt to locate Nine B. The service was incredible, the place was as clean as I would have wanted and the staff were friendly. I highly recommend Nine B and will definitely visit again.

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5. O

   Ooola

   London

   1 review

   4.0

   1 review

   Dined on 14 July 2022

   overall4food5service2ambience5

   The food took a thousand years to come. But it tasted insane, staff were really sweet. Everything else was amazing.

   NINE BResponded on 17 July 2022Thank you for giving up the time to leave us a review. We are extremely sorry that our food took a while to come out however we are pleased you enjoyed it and also thank you for the kind comments about our staff. We hope to welcome you back to Nine B soon! Katie - Food and Beverage Manager.

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6. OT

   OpenTable Diner

   Leicestershire

   1 review

   5.0

   1 review

   Dined on 13 July 2022

   overall5food5service5ambience4

   Lovely lovely evening all in all

   NINE BResponded on 17 July 2022Thank you for giving up the time to leave us a review. We are overjoyed at your comments and 5 star feedback. We hope to welcome you back to Nine B soon! Katie - Food and Beverage Manager.

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7. JG

   JodieG

   Leicestershire

   1 review

   5.0

   1 review

   Dined on 23 June 2022

   overall5food5service5ambience5

   Perfect night out, really enjoyed it and great food!

   NINE BResponded on 3 July 2022Hi Jodie, Thank you for your review, we're glad you had a great night with us. Hope to welcome you again soon.

   Report
8. CT

   ChrisT

   Leicestershire

   2 reviews

   3.0

   2 reviews

   Dined on 19 June 2022

   overall3food3service4ambience5

   The restaurant is nicely decorated and we enjoyed the circular booths. The service was good throughout. The food was variable: all components of the sea bass dish were excellent, the corn fed chicken was tasty but only small piece of meat. My son said the burger was one of the best he has had, but the chips were underdone and soggy. If they fix this inconsistency this restaurant could be very good.

   NINE BResponded on 3 July 2022Hi Chris, Thankyou for taking time to send your feedback. Great to hear the good points from your evening with us, this will all be shared with our chefs. Hope to see you again

   Report
9. OT

   OpenTable Diner

   Leicestershire

   1 review

   4.0

   1 review

   Dined on 19 June 2022

   overall4food4service3ambience2

   Fathers Day, food was good, service a touch questionable, just because e they forgot the main starter. Ambience, it’s was a very quiet night apart from the group of late teen/early twenty girls that quite frankly just posed for selfies the whole bloody time they were there, which we found a bit odd for a higher end restaurant, but hey, that’s the world we live in it seems and not the restaurant’s fault.

   NINE BResponded on 17 July 2022Thank you for giving up the time to leave us review. We apologise that your starter was missed however we did our best to make up for this and get it out to you within the shortest time possible. Our restaurant is open for everyone and we do enjoy the fact people want to take photos and be in our beautiful restaurant. Thank you for your comments about the food, I will be sure to pass this onto the kitchen team. Katie - Food and Beverage Manager.

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10. j

    jel73

    1 review

    3.0

    1 review

    Dined on 19 June 2022

    overall3food3service2ambience4

    Booked for Fathers' Day with their set menu. Table ready for our arrival time - in fact seemed very quiet with few tables occupied. Drink and food order taken promptly. However, turns out that the waiter did not understand the menu, so when I ordered what I thought was one dessert (mango sorbet) it was actually part of another dish (chocolate tart, mango sorbet). This was not pointed out to me so I had no idea that I had ordered an off-menu item. The items were listed with a comma between, so it was not obvious it was one dish. This only came to light when the bill came and I saw the dessert being charged for separately. The first waiter I questioned it with replied dismissively with "Oh it's just a bit that's added on." What does that mean? When a waitress explained what had explained, her response was "I only started at 2:30pm." Not really sure what that had to do with anything as that was our arrival time! Finally, it was sorted and we paid, but it was such a faff. I spoke to the manageress on the way out who was not at all interested in taking constructive feedback, namely, make the menu clear by putting "with" instead of a comma or at least train their staff to point out what the menu means and how to respond to customer queries. She walked off in a huff. Not bothered in the slightest. The food itself was ok. The Yorkshire puddings had obviously been cooked some time ago and had been standing on a hotplate as they were like rubber. Everything else was nice. I did receive an email from Open Table saying that we had been marked as no-shows by the restaurant. I suspect they were trying to prevent me writing this review. In fact, it was that action that spurred me on to do just that. It was meant to be a special meal for Fathers' Day, but it was ruined by very poor customer service and below par staff under a manageress who did not put the customer first. We won't be going back.

    NINE BResponded on 17 July 2022Thank you for giving up the time to leave us a review. Most menu's feature commas to separate ingredients in a dish and a new line usually signals a new dish. However, we do apologise that it wasn't explained to you by our team. I can assure you that myself and the team here at Nine B always put our customers first and pride ourselves on customer service, but we also do not appreciate being shouted at nor having fingers pointed in our faces. Katie - Food and Beverage Manager.

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11. R

    Rikha

    Birmingham

    1 review

    4.0

    1 review

    Dined on 27 May 2022

    overall4food5service5ambience3

    Food and service was lovely. However you could tell the restaurant was located within a hotel. People doing work on the tables and breakfast cupboard wide open for all to see.Other than that it was great

    NINE BResponded on 1 June 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your comments regarding our food and service and will be sure to pass this onto the team working the day you visited. Unfortunately our cupboard doors that cover the breakfast area up had broken that day so had to remain open. I hope we can welcome you back to Nine B again in the near future. Katie - Food and Beverage Manager.

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12. OT

    OpenTable Diner

    Leicestershire

    1 review

    2.0

    1 review

    Dined on 8 April 2022

    overall2food2service2ambience1

    Ordered a steak medium rare and came out well done. Feed the back to the lady and she incorrectly inputted the ordered, which is fair enough but continue to blame we are very busy. That is hard to believe when the restaurant was quite. Regardless whether you are busy or not is irrelevant when a customer has ordered their food. Was quite expensive compared to other nice restaurants we go too.

    NINE BResponded on 1 June 2022Thank you for giving the time to leave us a review. We work on honesty here and encourage our team to admit when a mistake is made, I apologise this happened with the cooking preference of your steak. On this occasion, yes it was busy for the amount of staff we had on however I agree that it is no excuse in getting your order wrong. I hope in the future we can welcome you back to Nine B to change your opinion of our restaurant. Katie - Food and Beverage Manager

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13. PC

    PhilC

    Leicestershire

    1 review

    5.0

    1 review

    Dined on 27 March 2022

    overall5food5service5ambience5

    Great food - value for money and great experience! Lost track of how many times we’ve been! Highly recommended

    NINE BResponded on 30 March 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback and we are over the moon that you keep on returning. I will be sure to pass this onto the team working the day you visited. We hope to welcome you back to Nine B again soon! Katie - Food and Beverage Manager

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14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 27 March 2022

    overall3food3service3ambience4

    Booked this restaurant for Mothers Day, you could only order from the Mother’s Day set menu and the not the normal menu I did call several times and was told no you can’t order from the normal menu even if you pre book what you want to eat. Three of the members of the table ordered the chicken roast which they said was good but all 3 we’re disappointed that’s the Yorkshire puddings we’re rock solid and enjoyable. The cocktails were delicious and really nice deserts. I was also unhappy my table was cancelled 2 days prior to me arriving as a deposit wasn’t made, I was unaware of this and I even called up 3 days prior to my booking to confirm it was still booked and it was confirmed yes at no point did the lady on the phone ask me for a deposit. Also it was a 3 course set menu but unfortunately they forgot to add the deserts on the bill, unsure how this happened when everything was ordered together and as we were leaving we were asked to pay the remainder of the bill, very embarrassing. Although there were a few hiccups I would return to try the normal menu.

    NINE BResponded on 30 March 2022Thank you for giving up the time to leave us a review. Of course I am delighted in reading about the chicken and delicious cocktails plus the desserts, however, I am disappointed in reading your other comments. We did call all of our bookings twice before to reiterate the message that a deposit is needed to secure your booking and due to a waiting list, if no deposit was received we would cancel the table. I do hope we can welcome you back soon to try our A La Carte menu. Katie- F&B Manager

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15. PR

    PatriciaR

    London

    2 reviews

    2.0

    2 reviews

    Dined on 19 March 2022

    overall2food1service3ambience3

    The place was nice, but the food was not. I ordered a halloumi salad, that was a bunch of rocket leaves with four pieces of halloumi and very little dressing. Definetely I can do it much better at home.

    NINE BResponded on 21 March 2022Thank you for giving the time to leave a review. Every dish we serve has a specification along side an image of what it should look like. This is cubed pieces of halloumi (would roughly say 10-12 pieces) with a full salad which does have rocket leaves mixed within. All made by a fully trained kitchen brigade. I am sorry your expectations were not met of the food however I am glad you deemed Nine B to be nice. Katie - F&B Manager.

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16. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 19 March 2022

    overall5food5service5ambience5

    Superb service and superb food.

    NINE BResponded on 30 March 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback about our service and food. I will be sure to pass this onto the team working the day you visited. We hope to welcome you back to Nine B again soon! Katie - Food and Beverage Manager

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17. SP

    SunitaP

    London

    2 reviews

    3.0

    2 reviews

    Dined on 18 March 2022

    overall3food4service3ambience3

    Really nice restaurant, lovely food..a hidden gem. Although we left with a bitter taste as we experienced an issue of poor customer service. Our waitress dropped a glass of wine behind one of our guests . There was broken glass near our table, on our guests coat and top. Wine even went into his underpants ! Chair was very wet. We recognised this was a mistake however how they dealt with it could have been better. We had to ask for the chair to be replaced and we would have thought they would at least compensate a reduction on the bill or free drinks but there was nothing. The lady who we spoke to was rather unpleasant in her attitude. Such a shame as a simple gesture of some sort of compensation would have gone a long way. Now it has left a bitter taste.

    NINE BResponded on 21 March 2022Thank you for giving the time to leave a review. Of course I am pleased you enjoyed Nine B settings and the food, however disappointed in reading your other comments. We pride ourselves on customer service here so I did a further investigation. My assistant manager has told me that a complementary drink was offered which you declined so as a gesture a drink was taken off of your bill. There was also an offer on cleaning your guest's coat and hanging it while it dries. Regards, Katie

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18. JP

    JaynaP

    Leicestershire

    1 review

    5.0

    1 review

    Dined on 14 March 2022

    overall5food5service5ambience5

    It was amazing! Lovely staff. Gave us a great table too :) food was 10/10 wanted even more

    NINE BResponded on 15 March 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback and will be sure to pass this onto the team working the day you visited. I also thank you for the private note left, I have passed this over to Angel, Greg and Pan who were the team on that evening. I hope we can welcome you back to Nine B again in the near future. Katie - Food and Beverage Manager.

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19. P

    Peace

    1 review

    5.0

    1 review

    Dined on 26 February 2022

    overall5food5service5ambience5

    delivers the expectations shown on the website and definitely worth it

    NINE BResponded on 15 March 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback and will be sure to pass this onto the team working the day you visited. I hope we can welcome you back to Nine B again in the near future. Katie - Food and Beverage Manager.

    Report
20. OU

    OneUnhappyCustomer

    Leicestershire

    1 review

    1.0

    1 review

    Dined on 19 February 2022

    overall1food2service1ambience2

    We spent the whole evening waiting… waited an hour for drinks, quite a bit for food, another wait for complementary drinks. Too long waiting for the bill, so we asked for it, only to have to wait for someone to come over so we could pay, they never did.

    NINE BResponded on 23 February 2022I am deeply disappointed in reading this review and can only apologise in falling short on your visit to us at Nine B. The time you waited throughout your evening was unacceptable and hope that we can invite you back in the not so distant future to change your opinion on Nine B. Regards, Katie - Food and Beverage Manager.

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21. K

    Kenny

    Leicestershire

    1 review

    5.0

    1 review

    Dined on 19 February 2022

    overall5food5service5ambience4

    Was highly impressed with the quality of service, food and drink, I was expecting a high standard but my expectations were exceeded above and beyond, will definitely be dining here again soon. 5 stars all round

    NINE BResponded on 23 February 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback and will be sure to pass this onto the team working the day you visited. Thank you for the comments regarding the service, food and our drink! I hope we can welcome you back to Nine B again in the near future. Katie - Food and Beverage Manager.

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22. WC

    WayneC

    Leicestershire

    1 review

    4.0

    1 review

    Dined on 12 February 2022

    overall4food4service5ambience5

    Not rushed, good ambiance and good service. Food portions just right and all flavoursome.

    NINE BResponded on 23 February 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback and will be sure to pass this onto the team working the day you visited. Thank you for the comments regarding the service and food too. I hope we can welcome you back to Nine B again in the near future. Katie - Food and Beverage Manager.

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23. LB

    LilliB

    Las Vegas

    2 reviews

    3.0

    2 reviews

    Dined on 12 February 2022

    overall3food4service2ambience3

    We were in the restaurant for 3 hours after waiting around an hour for our mains and then an hour for desserts too!

    NINE BResponded on 23 February 2022Thank you for giving the time in leaving us a review. I can only apologise for the time waited throughout your visit with us. We did understand we fell short and gave complimentary desserts. We were quite busy from of your booking but this is no excuse. I do hope we can welcome you back in the near future to change your opinion of Nine B. Kind regards, Katie - Food and Beverage Manager.

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24. J

    Jackie

    Leicestershire

    1 review

    5.0

    1 review

    Dined on 5 February 2022

    overall5food5service5ambience4

    Email correspondence to keep informed regularly. Pleasant atmosphere with booths for privacy. Excellent good with great service.

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25. D

    Dickymint

    Leicestershire

    1 review

    5.0

    1 review

    Dined on 27 January 2022

    overall5food5service5ambience5

    Just really enjoyed everything about the place no faults will be back soon.

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26. OU

    OneUnhappyCustomer

    Leicestershire

    2 reviews

    5.0

    2 reviews

    Dined on 22 January 2022

    overall5food5service5ambience5

    Lovely place, lovely food. Very enjoyable. Location is perfect in the city centre

    NINE BResponded on 23 January 2022Thank you for leaving us this 5 star review. We are extremely pleased you enjoyed our restaurant and the food. We hope to welcome you back soon! Katie - Food and Beverage manager.

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27. HS

    HarryS

    London

    1 review

    4.0

    1 review

    Dined on 14 January 2022

    overall4food4service5ambience4

    Very accommodating, was able to enjoy the private dining space, good service with nice food.

    NINE BResponded on 23 January 2022Thank you for leaving us a review. We are glad to hear you enjoyed our private dining space as well as our service and food. We hope to welcome you back soon. Katie - Food and Beverage Manager.

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28. F

    Fleur

    Birmingham

    1 review

    4.0

    1 review

    Dined on 13 January 2022

    overall4food4service5ambience4

    Nice restaurant. Decor is lovely, service from Angel was impeccable. Very quiet and chilled atmosphere not sure if that’s because we visited on a weekday. Overall I will both recommend and return.

    NINE BResponded on 23 January 2022Thank you for giving the time to leave us a review. I am extremely pleased in reading your comments and have also passed on your feedback to Angel. We hope to welcome you back to Nine B soon! Katie - Food and Beverage Manager

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29. ZM

    ZukisaM

    1 review

    4.0

    1 review

    Dined on 11 January 2022

    overall4food3service4ambience5

    There was a mixup with food and the waitress wanted to swap food which was eaten by the other person

    NINE BResponded on 23 January 2022Thank you for giving your time in leaving us a review. We appreciate the 4 stars you have given us, however I do apologise for the mix up with your food. I hope we can welcome you back to our restaurant and bar soon. Katie - Food and Beverage Manager

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30. M

    Mumtotwins

    London

    2 reviews

    5.0

    2 reviews

    Dined on 2 January 2022

    overall5food5service5ambience5

    A lovely peaceful Sunday afternoon meal with friends. Great service and lovely atmosphere.

    NINE BResponded on 3 January 2022Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback and will be sure to pass this onto the team working the day you visited. I hope we can welcome you back to Nine B again in the future. Katie - Food and Beverage Manager.

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31. LB

    LeeaB

    Leicestershire

    1 review

    5.0

    1 review

    Dined on 23 December 2021

    overall5food5service5ambience5

    Beautiful food and excellent service. Very quick service and stunning settings

    NINE BResponded on 27 December 2021Thank you for giving your time to leave us a review. I am extremely pleased in reading your feedback and will be sure to pass this onto the team working the day you visited. I hope we can welcome you back to Nine B again in the future. Katie - Food and Beverage Manager.

    Report
32. NI

    NIKKI

    London

    1 review

    2.0

    1 review

    Dined on 21 December 2021

    overall2food2service3ambience1

    Drinks were nice however the the ambience was lacking. No music, hardly felt like a bar. So quiet you can hear the conversation of other guests. The food was very average and my vegetarian friend was served a meat dish. She was very upset about the incident. Overall, it is a nice place and staff were polite however I’m not sure id be back as there was no music and the food was average. Disappointing

    NINE BResponded on 23 December 2021Thank you for giving the time to leave a review. I have investigated what happened with your meal and my team said there was no complaints on check back nor at the end of the meal when my Assistant Manager took payment? I believe your friend had the beyond burger which is vegan. I can only apologise about the music, are system has blown and this close to Christmas we have struggled to get someone out to repair. I apologise again for the experience you had and hope you can visit us again soon.

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33. s

    sheilpas

    Leicestershire

    1 review

    1.0

    1 review

    Dined on 10 December 2021

    overall1food1service1ambience1

    The staff looked a deer caught in full beam headlights! They didn't know if they were coming, going or been gone. Case of dumb leading the dumber! Food was blah......olives were the best thing served to us. Won't be going back in a hurry. Big shame as the place looked nice but the ambience was crap!

    NINE BResponded on 11 December 2021Thank you for giving the time to leave a review. I find this quite hurtful and damaging. Upon a checkback there was nothing mentioned to my team other than the issue with garlic? If we had been made aware of your complaints we would have of course dealt with this in the correct way, I apologise you found our food to be “blah”. Our restaurant was full, Christmas songs were playing, all tables were full of cheer. Also, it was noted you thanked a specific team member for their time and patience.

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34. D

    Dreamtiger

    1 review

    3.0

    1 review

    Dined on 4 December 2021

    overall3food3service3ambience2

    Food is fine though not extraordinary. But compared with other offerings in Leicester, it is fine. The ambiance is a bit off. Lighting far too bright and not exactly a full restaurant on a Saturday night, though there was a table full of cackling drunk women that provided some noise (and then some). Service a bit abrupt.

    NINE BResponded on 23 December 2021Thank you for giving the time to leave a review. I am sorry that your experience here at Nine B wasn't of our usual standard. We do pride ourselves on ambience in our beautiful restaurant setting so I apologise that this wasn't pleasing. We encourage guests to enjoy themselves, I can only apologise if this was too loud for you! I hope we can welcome you back to Nine B in the not so distant future, change your perception and show our best selves. Katie - Food and Beverage Manager

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35. CM

    CharlotteM

    1 review

    2.0

    1 review

    Dined on 13 November 2021

    overall2food3service3ambience2

    We were sat right in the corner next to some really noisy kids for our Saturday evening meal. (8pm). We walked past a number a of nice tables too. The bill was wrong and we were over charged however this was sorted by the staff. Didn’t have a wine in stock that was asked for.

    NINE BResponded on 18 November 2021Thank you for giving the time to leave us a review. Regarding to where you were sat, you did ask my supervisor to sit on that table, which was close to our private area that had a table of 12 in from 6pm. Unfortunately one of dishes had loaded incorrectly on the system, but as mentioned, we did correct this for you. Stock is an issue around the country at the moment so getting everything we have on our drinks menu is a challenging task, so I can only apologise we did not have the wine in stock.

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36. R

    Rhoo

    Leicestershire

    1 review

    4.0

    1 review

    Dined on 5 November 2021

    overall4food4service4ambience5

    I recently had my birthday dinner here. The restaurant is aesthetically pleasing and had a peaceful and unhurried ambiance. I booked their private dinning area and I can say for a fact that the service we received was amazing. The staffs looked after me and my guests; the food was fantastic! Taste wise, presentation and even quantity as well. The waiters were all lovely. They made my birthday celebration a memorable one. Thanks a lot! I highly recommend this restaurant.

    NINE BResponded on 18 November 2021Thank you for giving the time to leave us a review. I am so pleased to read this review and happy that you enjoyed your visit with us for your special occasion. I have passed this review onto my team and we cannot wait to welcome you back to Nine B. Katie, Food and Beverage Manager.

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37. OT

    OpenTable Diner

    Birmingham

    3 reviews

    3.0

    3 reviews

    Dined on 9 October 2021

    overall3food3service3ambience3

    I’ve been here a few times before and as always the service is very slow even though the restaurant won’t be full. This time the food wasn’t up to the usual standards. We’d come as a family for my partners birthday we just ended up leaving early. I ordered a aperol spritz which was so watered down.

    NINE BResponded on 23 December 2021Thank you for giving the time to leave a review. I am sorry that your experience here at Nine B wasn't of our usual standard, especially our service and drinks. I hope we can welcome you back to Nine B in the not so distant future, change your perception and show our best selves. Katie - Food and Beverage Manager

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38. AN

    AndyN

    Cornwall

    6 reviews

    4.0

    6 reviews

    Dined on 9 October 2021

    overall4food4service5ambience4

    Nice atmosphere with good food and great service.

    NINE BResponded on 23 December 2021Thank you for giving your time and leaving us a review. We are delighted you enjoyed your time with us here at Nine B and we hope to welcome you back soon! Katie - Food and Beverage Manager.

    Report
39. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 2 October 2021

    overall5food4service5ambience5

    Had dinner with a friend and it was lovely! Very nice ambience and chilled environment. Would totes recommend

    NINE BResponded on 6 October 2021Thank you for giving the time to leave us a review, we really appreciate your feedback and positive review. We are glad you enjoyed the Nine B environment and hope to welcome you back soon! Katie - Food and Beverage Manager.

    Report
40. DN

    DamionN

    1 review

    2.0

    1 review

    Dined on 25 September 2021

    overall2food2service2ambience1

    The greeting was poor, the starters were great but the steaks were undercooked and the response to the complaint from the kitchen was ‘yes they were a bit bigger than usual’. Just disappointing that no discount no real apology. Lacked atmosphere and finesse

    NINE BResponded on 5 October 2021Thank you for giving the time to leave a review, however I am disappointed that your visit with us was not at our usual high standards. I apologise that the greeting was poor and also that your steaks were undercooked. I have taken your comments on board and spoken to my team about how to deal with said issue. I do hope you can give us another chance in correcting the mistakes made in this visit with us. Katie - Food and Beverage Manager.

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