North Pole Bar and Grill

4
407 reviews
£26 to £40
Grill
The North Pole Bar and Grill has something for everyone and is uniquely a night out under one roof! Start off your evening with a cocktail in the ground floor bar before heading up the spiral staircase to the spacious modern style dining room. Mediterranean cuisine such as marinated chicken shish with aromatic basmati rice and homemade coleslaw or juicy sirloin steak with skin on chips and grilled tomato are available! The finish your evening at the hidden garden lounge with fruity cocktails and Al Fakher shisha!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
Screening
  • Sick staff prohibited in the workplace
What 407 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.8
service
4.0
ambience
3.8
value
Noise · Energetic
70% of people would recommend it to a friend
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GG
GGee
London
1 review
Dined on 1 November 2020
Overall3food4service1ambience3

Booked a table for 4 one week in advance and it was a waste of time. Got there and to my surprise we had to pay £10 entry each which increased to £20 entry after 8pm. We booked for outside only to be told its FULL. then we went upstairs and was told there is no table, the staff had poor communication and the other staff was rude. Other than that food was decent had taste.

C
Chelly
London
1 review
Dined on 31 October 2020
Overall2food1service1ambience3

The service was terrible. We didn’t know where to sit we got passed around multiple times to different people. Waited over 30mins for a drink for us to go and find it ourself.

SO
SussanO
London
1 review
Dined on 30 October 2020
Overall1food2service1ambience2

We had to pay an extra £5 just for entry which we weren’t told about in advance. Bearing in mind we already paid £5 each as a deposit. The table we were assigned to could realistically only seat 4 people comfortably, maybe 5 if squashed up and there was six of us so that was annoying. The shisha took over 40 minutes and the food took even longer. Staff was dismissive and rude when taking payment. When it was time to leave we were rushed out and not able to truly enjoy the shisha and food payed for that came out late. Overall the night was just a shambles. Tbh wished we saves our money and went somewhere else tbh

LP
LouiseP
London
2 reviews
Dined on 23 October 2020
Overall5food5service4ambience5

Made a booking for 6 for my birthday on Friday 23/10/2020.

Everything was excellent apart from a little hick up with getting or orders.

But the manager / Owner not sure made sure regardless we got everything we requested for even if it arrived a little later and took even money out of the final bill.

The atmosphere was excellent , only wish I made a booking earlier than the time I booked it for (19:30) or we had more time .

We even already planing to go back , soon . Super nice place honestly , I posted videos&pictures on my snap and people where asking me where it was as they loved the images .

The food taste heavenly , super nice , cocktails are excellent , the shisha is super bang on .

The location is god , and prices and great . Honestly been there twice and every time I am more impress even more than the last .

B
taniaB
1 review
Dined on 10 October 2020
Overall5food5service5ambience5

Would definitely recommend to friends and family.

C
Charlenem
London
1 review
Dined on 3 October 2020
Overall3food2service5ambience3

Waitresses was lovely , she long back hair and was very friendly.

a
alejandra
London
1 review
Dined on 29 September 2020
Overall5food5service5ambience5

really lovely i will happily go back maybe if the music was a bit louder

E
Ebony
London
1 review
Dined on 11 September 2020
Overall5food5service5ambience5

Definitely visiting again love the service love the food the shisha, the workers were very friendly.

VN
VeeN
London
1 review
Dined on 5 September 2020
Overall2food4service2ambience2

Shisha was hurting throat badly had to keep changing it. Prawns were very nice though . Did not like where I was sitting. Wanted a private table because across from where I was there was uncles who kept on watching me and my friends . Made me feel uncomfortable . It looked as if we was all sitting together .

V
Vix007
1 review
Dined on 1 September 2020
Overall5food3service5ambience5

Cocktails delicious, food was good but could have done with some kind of sauce for the meat platter. Service was excellent, the gentle man that served us went above and beyond to make our evening very special. They made the place safe for both staffs and customer.
I would definitely go back again.

YD
YvetteD
London
1 review
Dined on 24 August 2020
Overall5food5service5ambience4

Nice choice of foods and shisha! We enjoyed coming along. Just wish we could have stayed longer.

OT
OpenTable Diner
1 review
Dined on 22 August 2020
Overall2food3service2ambience2

We had booked a table for this place through open table I was told it was £5 deposit per head for the table and deposit will be taken off the final bill.

When we had arrived we was told we had to pay £10 entry for my partner and £5 entry for myself this completely caught me off guard as I had already payed a deposit for the table but was told the boxing was on so we had to pay entry my partner payed entry fee’s no problem but I was not made aware of this prior to coming. upon walking in their was nobody to help us or assist us I had to ask the security to show us where we had to go as the staff was not helpful at all. We was then taken into the garden area and placed at a little small table right underneath the tv and we had people right next to us me and my partner literally had no space between the other guests and me and my partner felt really awkward and uncomfortable and had no privacy to even talk everyone was all squashed up on different tables and was definitely not adhering to the 2m covid 19 rule. we didn’t feel welcome and had to wait ages just for our drinks and shisha the place was packed full of young boys it got to the point me and my partner finished our drinks and left after not even an hour of being their.

Also do not expect “deposit” to be taken off your final bill as they didn’t take it off my bill and basically kept my deposit even though it’s suppose to be taken off your final bill mine was not.

Me personally I will not be returning as it was definitely not what I was expecting at all and if your having a date night then steer clear of this place!!

GB
GeorgeB
1 review
Dined on 22 August 2020
Overall4food4service3ambience5

Too expensive, 25£ for a shisha. I understand it's hard for everyone but increasing pricing now is not a good idea. Definitely not coming back.

OT
OpenTable Diner
1 review
Dined on 12 August 2020
Overall5food4service4ambience3

It was lovely

PO
PejuO
1 review
Dined on 10 August 2020
Overall3food2service2ambience3

Food was terrible, lacking in flavour and quality.

J
Jenny
London
3 reviews
Dined on 7 August 2020
Overall5food5service5ambience5

Beverly good customer service, delicious meal, best shisha

S
Somebody
London
1 review
Dined on 5 August 2020
Overall5food5service5ambience5

Amazing service. Would go back again for sure.....

LH
LianneH
1 review
Dined on 3 August 2020
Overall2food2service1ambience1

I was really disappointed on the service and on occasions asked 3 different staff to take my order. Was waiting over 20 minutes for a cocktail. In the end my party had to keep going to the bar to order even though we we’re supposed to be minimising moving around the bar.

OT
OpenTable Diner
London
2 reviews
Dined on 5 July 2020
Overall2food2service1ambience3

The services and food were very poor

JW
JoeW
London
2 reviews
Dined on 11 January 2020
Overall4food4service3ambience3

Good food so very happy. Very quiet for a Saturday night though

FR
FRANCOISF
New York Area
1 review
Dined on 24 December 2019
Overall4food4service5ambience4

Nice staff High quality of the playlist .Rhythm of the services perfectly set

n
nat1
London
5 reviews
Dined on 14 December 2019
Overall3food2service3ambience3

Very Medico visit... We booked for the brunch and ended up with the Xmas Menu with unlimited Prosecco (which I’m sure was non-alcoholic) food options were limited, and was quite bland...

TB
TerryB
1 review
Dined on 23 September 2019
Overall4food4service4ambience4

Enjoyed a 2-course meal here 2 consecutive weeks running. The menu options, choices, quality and overall value for money was very good.

Staff were excellent - attentive, friendly and professional. When I dined it was quiet (just how I personally prefer it!) as it was early evening, however the North Pole had a nice ambience and a good feel.

I was not rushed or hurried at any point and my overall experience was positive so would happily return to eat again if ever working or staying in the area.

j
julief
London
2 reviews
Dined on 1 September 2019
Overall5food5service5ambience5

Absolutely Fanstatic this was t our first visit but was for Sunday roast the food was outstanding the service first class will be back again very soon

OT
OpenTable Diner
Edinburgh
1 review
Dined on 21 July 2019
Overall1food1service1ambience1

We got to the top of a very dirty staircase. The place was deserted and the smell off-putting. We chose not to dine there.

A
Ankers
1 review
Dined on 16 June 2019
Overall4food4service4ambience4

The food and service were very good. I liked the atmosphere and nice background music. The set menu was excellent value for money.

S
Soni
London
12 reviews
Dined on 1 June 2019
Overall5food5service5ambience5

Staff are amazing, nothing is too much trouble, we opted for the bottomless and it was well worth it.

A
Anthony457
London
2 reviews
Dined on 12 May 2019
Overall4food5service3ambience4

Really good food and generous portions too. Service was a little slow but there was a large baby shower party in the next room and only one waiter so understandable

MD
vipMariaD
London
8 reviews
Dined on 28 April 2019
Overall5food4service5ambience4

Beautiful venue with great food and service. Caters for all needs. We have been back many times. One of our favorite places for date night.

LJ
LisaJ
London
2 reviews
Dined on 10 April 2019
Overall5food5service5ambience5

I so love this place and the staff are always amazing.

Always a lovely experience! Cones highly recommended.

MS
MichaelS
Newcastle
3 reviews
Dined on 7 April 2019
Overall3food3service3ambience2

Positives:
The staff were attentive without being intrusive
The Sunday Dinner was of good quality and the vegetables (which were plentiful) were fresh. Plenty of beef and lamb were provided. Desserts were lovely (Baklava and Apple pie).
Restaurant was clean and tables were of good size for 2 diners.
Good value - Two courses including two glasses of wine = £60
Negatives:
Pub downstairs was not great, beer served was poor and expensive.
Rock hard butter served with warm bread is not a good combination.

MH
MarieH
London
1 review
Dined on 6 April 2019
Overall3food1service2ambience2

Was ok but booked a table for 10 called at 9.20 to say I was going to be 15 minutes late. They said it’s ok they close kitchen at 10.30. When I got there they told me no even said they did not have my booking showed them then they said sorry we can’t but if you go to the bar down stairs they will still be selling food got down stairs they said they had crisps. Already had ordered a drink so was far to late to do anything else.
Just wished they had said on the phone was not ok to turn up at 10.15.

w
wallyg
Portland
5 reviews
Dined on 2 March 2019
Overall4food4service3ambience3

Food was good and plentiful. Service was friendly but a bit slow. Music was loud when we arrived but they readily turned it down when we asked. We were the only people eating in the restaurant for most of the time (Saturday lunch) - another couple came later - so it was very good for easy conversation.

d
drew
London
1 review
Dined on 22 February 2019
Overall1food1service1ambience1

the service was poor, I had a groupon, they couldn't take it after a certain time so it was invalid, food was slightly cold and too too expensive. their staff was rushing instead aiding to the customers.

TB
TB01
1 review
Dined on 31 December 2018
Overall1food5service5ambience1

We booked the restaurant for New Years Eve 2018 as they advertised a New Years celebration event containing a special meal and celebrations in their club. The advert stated "Dress code is strictly smart, full of glamour so be sure to dress to the nines".
Well when we got there at 8:00 the place was nearly empty. After an hour some more people did arrive so we thought it was just people would be coming late. Unfortunately not many more people arrived so we thought oh dear this is not going to be fun. The worse was the majority of the people could not have read the Strictly smart statement as most were in very casual cloths including one table with 3 gents in jeans and t-shirts. We felt well out of place in an evening dress and suit.
It then got worse. We tried the club downstairs but left quickly as we felt very much out of place.
We left straightway and headed back to Greenwich town and had great fun in the Gypsy Moth pub so the even was not ruined.
On the positive side we would like to say.
The meal was fantastic and so were the staff. We would go back there for a meal.
Probably cannot moan at the place for lack of attendance or the lack of support by the other guest.
Would not recommend for an New Years Eve celebration.
In the end very expensive short lived time at the place

OT
OpenTable Diner
London
1 review
Dined on 18 December 2018
Overall4food5service4ambience4

Great night, the food has changed since I last sent there but was not disappointed. The portions were good and the food tasted great. Good value for money and will go again.

ML
MLBI
London
1 review
Dined on 15 December 2018
Overall4food4service4ambience2

While the food and service were really great, and the restaurant itself has a lovely atmosphere, the music being played was so loud, I could hardly have a conversation with my dinner guest. Please turn down the music in the restaurant as it forces all the patrons to shout over the music. If I wanted to go to a bar, I would have gone to the bar below the restaurant. Thank you.

OT
OpenTable Diner
London
1 review
Dined on 15 December 2018
Overall3food4service4ambience2

The music was very loud and had to shout to be heard. Although when requested they did turn the music down. The food was delicious although a little overdone on the spice side. The duck sauce and bread and butter pudding were very spicy.

LD
LouiseD
1 review
Dined on 13 December 2018
Overall4food3service4ambience4

My boyfriend and I ate here after my daughter bought a three course meal, with Prosecco/Bellini as a gift for me via Groupon.
It never seems easy to book on these vouchers but after a few ‘fine print’ discussions about December availability and no Al a Carte menu on offer....., the table was booked and we arrived at the restaurant.
Another query about the voucher-showing as ‘redeemed’ when clearly not and we were handed our menus, shown the items that we’d need to pay a surcharge on and proceeded to order.
Starters were plentiful and delicious. Prawn and salmon Roulade and salt and chilli squid.
Mains were a little disappointing-after such delicious starters.
The mixed grill meats were all over cooked and dry but with delicious rice, whist my spatchcock chicken was tiny... a real shame because it was flavoursome and perfectly cooked.
Our desserts were yummy!
Chocolate fondant with fruit and ice cream and a vanilla creme brûlée, again with fresh berries.
The prosecco was mediocre but I enjoyed both glasses and my partner had a couple of beers at £4 a pint.
Service was excellent and although our starters took a while to arrive - expected as we were there whilst a works’ Christmas party filled the rest of the upstairs seating area- our waiter was spot on.
We were offered seats downstairs in the nicely decorated and large bar.
We enjoyed ourselves!

G
vipGazza
London
14 reviews
Dined on 25 November 2018
Overall3food3service4ambience2

Other than being initially very noisy with a baby shower in the adjacent room all good

FAQs

North Pole Bar and Grill offers takeaway which you can order by calling the restaurant at 020 8853 3020.

North Pole Bar and Grill is rated 4 stars by 407 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.