Novo Cafe - Westlake Village

4.6
94 reviews
$30 and under
Italian
A cozy café situated in the Shoppes at Westlake Village. We offer authentic regional Italian cuisine made with fresh quality ingredients. If you are lucky, you can watch one of our chefs making ravioli or other fresh pastas in our open kitchen. Our lunch and dinner menu features handmade pasta, hand-crafted Pizzas, Panini, Organic salads, many appetizers and delicious entrees.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 94 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.5
service
4.5
ambience
4.4
value
Noise · Moderate
79% of people would recommend it to a friend
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L
vipLuvgoodfood
Los Angeles
17 reviews
Dined 4 days ago
Overall5food5service4ambience5

Food and service always great!! Was very crowded so food took a bit longer than usual, but worth the wait!!

OT
OpenTable Diner
1 review
Dined on 14 February 2021
Overall5food5service5ambience5

We had a wonderful time, the food was delicious and service was great. The restaurant is beautiful. Best Valentine's day in a very long time.

AF
AlexF
Sacramento
1 review
Dined on 14 February 2021
Overall1food1service1ambience1

During Covid, I made an appointment for outdoor dining with my wife and one year old, and Novo was seating everybody indoors, with poor mask wearing and no spacing between tables. Very irresponsible, illegal, and just plain obnoxious that we showed up with a hungry baby and had to leave and find somewhere else to eat.

OT
OpenTable Diner
Orange County
1 review
Dined on 14 February 2021
Overall5food3service5ambience5

Valentine’s Day

F
vipFoodie
Los Angeles
15 reviews
Dined on 14 February 2021
Overall5food5service5ambience3

First time dining here on Valentines Day. Although the menu was limited as they usually are on this day it was outstanding! The sea bass was delicious. My husbands first steak was overdone and within minutes our waiter had a perfectly cooked one on the table. Cocktails were pricey but made just like we make them at home. Dessert also did not disappoint. Order the chocolate cake! Can’t wait to go back and try more yummy things on their regular menu.

PT
PaulT
1 review
Dined on 14 February 2021
Overall1food3service1ambience2

Made Valentine's Day reservation for 5 people, showed up at appointed time, was told they were closed. After we objected to that suggestion, they said they could seat us if we came back in half an hour. We returned half an hour later, and they said that the owner had decided that they were only going to serve a fixed menu for $80.00 per person and we had the option to leave if we wanted. We looked at what they were offering, and we did not think it was worth $80.00 since we didn't eat a lot of what was on the fixed menu, and we don't drink wine. We looked online on their website and on open table and it had no mention of an $80.00 per person fixed menu. The people behind us left (family of 4-2 kids, 2 adults) after they heard about the upsell, and we of course left as well. Then we had to scramble around looking for a place to eat - ON VALENTINE'S DAY! O what fun!

d
dezzy
1 review
Dined on 14 February 2021
Overall1food1service1ambience1

I made a reservation and when i arrived at the restaurant i was told that they didn’t take reservations and that they were closed when the restaurant looked open and customers were still dining and picking up orders and making orders . very confused as to why i was told they didn’t take reservations when i clearly had made one

b
boogoo
1 review
Dined on 14 February 2021
Overall1food1service1ambience1

my experience with Novo cafe was terrible. I made reservations in advance when i got there to check in the person taking our reservation was extremely rude, he said we didn't have a reservation because your computer system was messed up and my reservation never should have been taken. I even got a text the day before to confirm my reservation. The lady's restroom was dirty, there was no toilet paper nor soap to wash my hands. The menu was a fixed selection and price, at the time of the reservation I was told I would get a menu in advance, this never happened. The 4 of us were not happy at all with this experience and at this point I have been telling my friends about it. Plus I can't even say the food was good. Terrible

OT
OpenTable Diner
Los Angeles
1 review
Dined on 14 February 2021
Overall2food3service3ambience2

Indoor dining and tables were not situated 6 feet apart

MG
MikeG
Los Angeles
2 reviews
Dined on 13 February 2021
Overall5food5service3ambience5

Love going to this place with the lady. It was a super busy night, the Saturday even of Valentines Day. Would be tough for anyone to score 5 stars on service under that kind of load. Our food was fantastic, as always. Place seems to be managed by some great people, and we are thankful that they are able to serve us right now.

K
Karin
Los Angeles
1 review
Dined on 13 February 2021
Overall2food4service3ambience1

I was totally uncomfortable with this restaurant Saturday night. We had a reservation, but was told by the Host they were "overbooked" and we waited 45 minutes to sit down, right next to a door, mere inches from another couple. It was my first time at a restaurant in over 4 months, and we left early because we were so uncomfortable. If Novo Cafe isn't following protocols you can see, it makes me wonder what they are doing behind closed doors!

OT
OpenTable Diner
Central Coast
6 reviews
Dined on 13 February 2021
Overall5food5service4ambience4

It was great to find a restaurant that would sit us indoors! Food was great, service was good but they could have used more help. This was out second time eating here and we will be coming back soon. Oh the chicken Marsala was delicious!

OT
OpenTable Diner
1 review
Dined on 13 February 2021
Overall4food5service3ambience5

Our food and server were excellent! However, the food was backed up in the kitchen and took around 1.5hr to come out.. which is okay but when you're super hungry, not the greatest. Will be coming back because the food is outstanding! Our server was Saul and he did excellent even though the food was late.

L
Libertine
Chicago
11 reviews
Dined on 13 February 2021
Overall5food5service5ambience5

It’s always such a pleasant experience at Novo. The service is fantastic. The wine selection is wonderful. The food is deeeelicious. The ambiance is perfect!

OT
vipOpenTable Diner
San Diego
4 reviews
Dined on 6 February 2021
Overall4food4service3ambience4

Food was delicious! Only complaint is that our service was slow after the appetizers. Would definitely go back though!

OT
vipOpenTable Diner
Los Angeles
3 reviews
Dined on 6 February 2021
Overall2food3service5ambience4

Was just ok but service was great

WO
WailaniO
Los Angeles
2 reviews
Dined on 4 February 2021
Overall5food5service5ambience5

Novo has excellent service and food that warms your stomach. They prepare food with the best ingredient LOVE. My only wish is that they stay open for at least the next 20 years and keeps that family atmosphere. Thank you for saving all of us during this time in history!

B
vipBond007
Los Angeles
139 reviews
Dined on 31 January 2021
Overall4food3service3ambience4

A good dining bet for any occasion. Have dined here several times. Came back when restaurants recently opened up after a couple of months. I was surprised that even indoor dining was open! Staff was limited due to COVID, however, it was an enjoyable meal. I recommend this restaurant.

EG
ErikaG
Los Angeles
11 reviews
Dined on 30 January 2021
Overall3food3service3ambience3

I liked the food! But don’t come here if you are afraid of the virus! They seated us inside, which I didn’t expect, and it wasn’t busy at the time. But after 15 minutes, they started packing everyone in! It was so uncomfortable! If we go again, we will ask to sit outside.

OT
OpenTable Diner
Los Angeles
3 reviews
Dined on 29 January 2021
Overall5food4service5ambience5

Good food, good wine, and great service!

OT
OpenTable Diner
Central Coast
1 review
Dined on 26 January 2021
Overall5food5service5ambience5

Amazing experience! Food is delicious and the service was amazing! Thanks

OT
vipOpenTable Diner
Los Angeles
3 reviews
Dined on 24 January 2021
Overall5food5service5ambience5

Good food and great service and most importantly OPEN!

u
unhappy1221
Los Angeles
2 reviews
Dined on 24 January 2021
Overall5food5service5ambience5

Amazing food. Funghi Pasta was fresh and delicious.

M
vipMistral
Los Angeles
12 reviews
Dined on 24 January 2021
Overall2food2service3ambience2

Would not recommend this restaurant if your in the mood for authentic Italian food. Had to send back 2 bottles of wine and food was mediocre. Halibut special was over-cooked and pasta was not al dente. Bread was served cold and dry. Caprese salad was served iced cold, the burrata was not good and tomatoes were frozen & they forgot to put basil. Manager was friendly and tried to accommodate us, when we requested to be moved because the initial table we sat at was near a door with a big draft. I would only recommend this restaurant if no other options to dine in WLV, since they were open during Covid shutdown. Other Italian restaurants in WLV that are better options.

T
Tita
Los Angeles
1 review
Dined on 23 January 2021
Overall5food5service4ambience5

Great day date. Food was great. Service was a little slow but they were very busy and we didn’t mind.

OT
OpenTable Diner
Los Angeles
5 reviews
Dined on 22 January 2021
Overall5food5service5ambience5

Outstanding hospitality from the minute you walk thru the door. Greeted by the ever charming and oh so professional Massimo. You get treated like your family and the hospitality is refreshing. The food is off the charts, the waiters are incredibly professional and all practice PPE. Nothing but good things to say about this place, try to get there soon.

C
vipChef
Los Angeles
12 reviews
Dined on 22 January 2021
Overall5food5service5ambience5

We had dinner at 5PM party of 4 at Novo on 1/29/21. Alex check us in at 4:45PM.

For Open Table - Please call the restaurant to confirm. This is very disappointing that the restaurant didn’t take responsibility for our reservation. This is unexceptionable. This happened to us 3 times at Novo!

I am disappointed with restaurants who use Open Table and do not follow through with their customers reservations. Please fix this ASAP!

We talked to Saul and Alex!!!! PLEASE FIX THIS ASAP! I will post this as a bad review on Yelp if this is not fixed ASAP! Call me if you have questions!!

Why does this restaurant use Open Table?? This is not fair to any customers who have been loyal to Open Table.



Please FIX THIS ASAP!!
FIRDAY NIGHT- JANUARY 29th at 5PM
Reservations under Chef Eric Kopelow


Hi Chef Eric,

We understand that plans can change unexpectedly. We learned from Novo Cafe - Westlake Village that you weren't seated for your reservation on Friday for 4.

If you did indeed make your reservation, we’re sorry about the mix up. Please let us know and we’ll clarify with Novo Cafe - Westlake Village directly.

When you miss a reservation, it can adversely affect the restaurant. So we kindly ask that the next time you need a rain check, please do what you can to cancel the reservation. By canceling, you can help out the restaurant and also open up the table for another diner to have an amazing dining experience. You can easily cancel a reservation online, with our apps, or by calling the restaurant directly.

Kind Regards,
The OpenTable Team
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c
chulis
Los Angeles
12 reviews
Dined on 21 January 2021
Overall5food5service5ambience5

Had a wonderful date, was quickly greeted and sat down! Our drinks did take a little bit to get to us, but overall it was great! Indoor and outdoor dining was a plus!!

MZ
MayraZ
Orange County
1 review
Dined on 20 January 2021
Overall5food5service5ambience5

All the staffs were kind and the service was great .

SR
SaraR
1 review
Dined on 13 January 2021
Overall5food5service5ambience5

The food was amazing and we loved the staff! We are going back soon.

OT
vipOpenTable Diner
Los Angeles
6 reviews
Dined on 10 January 2021
Overall5food5service5ambience5

First of all I was elated to know that there was one restaurant open that served indoor dining and followed strict PPE protocols. The food and the service was amazing. I actually enjoyed myself so much, I’ve booked it twice more in this week to go back. The homemade pastas were epic and the only thing I would do is add more selections on wine by the bottle. Lovely location and I highly recommend it.

OT
vipOpenTable Diner
San Diego
5 reviews
Dined on 10 January 2021
Overall3food2service3ambience5

Food and wine was not great and service was slow but super happy the restaurant is taking a stand and staying open

SE
vipScottE
Los Angeles
9 reviews
Dined on 9 January 2021
Overall3food4service2ambience3

Being one of the very few places open for seated dining these days they were very busy. We had a reservation for 7:00 and were seated close to 7:30. I had to give the host my name as if I di not have a reservation as he wrote it on a piece of paper. IT seems they do not sync up their reservation book with OpenTable reservations.
It was at least 15 minutes before our server came by. Service was VERY slow. We had to flag the server down to inquire about the status of our meal: first for the salads then for the main course. From when we ordered until the main course arrived was at lest 45 minutes.
Again, I am sur the kitchen was busy as there were several large groups seated. That said, the service I have received in my past visits (within the last 3 weeks) was much faster and efficient.
Food was very good as usual.

OT
OpenTable Diner
Los Angeles
6 reviews
Dined on 9 January 2021
Overall4food4service3ambience5

We were glad to be there to support restaurants that are opening up. The service was not that good because they were swamped with customers. Thank you Novo for a dine in experience. We support you 100%.

DM
DonnaMW
1 review
Dined on 9 January 2021
Overall2food2service2ambience2

Even though I made a reservation and confirmed it the day before, they had no record of it. Luckily, our wait was short. Light pour on drinks. Had three different waiters. Steaks were well done instead of requested med rare. Seafood salad was disappointing-hardly any greens and a few grilled calamari. The best dish was the salmon and sautéed spinach. Asked for more bread and never received. Final check needed correction. Perhaps another time when it is less hectic would be better. And, yes, we will try it again sometime in the future.

OT
OpenTable Diner
Los Angeles
1 review
Dined on 9 January 2021
Overall5food5service5ambience5

Amazing ! Food was fantastic, survive was great .

C
vipChef
Los Angeles
12 reviews
Dined on 9 January 2021
Overall5food5service5ambience5

Thank you for the amazing dinner. Great pizza. The service was outstanding. Happy Néw Year!

OT
vipOpenTable Diner
Los Angeles
18 reviews
Dined on 8 January 2021
Overall5food5service5ambience5

Amazing food! Great ambiance!

RC
vipRussC
Los Angeles
9 reviews
Dined on 8 January 2021
Overall1food5service1ambience3

Had a reservation for 6:30 p.m. I called to note I was about 10 inutes behold, but got there at 6:40. I was told to wait in a line with about 10-12 others (I was told that it was the check-in line. After waiting another 20 minutes, I asked a man who appeared to be the owner (he was carrying the reservation book) and told him I had a reservation and had already waited in line for half-an-hour. His answer was to the effect of "have some patience, we're trying to get everyone seated, please wait." Why would I make a reservation if it is not going to be honored.

DI
vipDrIT
Los Angeles
26 reviews
Dined on 8 January 2021
Overall5food5service5ambience5

Indoor or outdoor dining. CoViD safe in January.

FAQs

Novo Cafe - Westlake Village offers takeaway which you can order by calling the restaurant at (818) 318-1466.

Novo Cafe - Westlake Village is rated 4.6 stars by 94 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.