Simple yet stand-out, Restaurant Ours brings the outside in with its indoor trees and exposed brick walls creating a spectacular space hidden a few steps down its infamous runway entrance. An ‘Instagramers’ dream!
Just a stones throw away from Harrods, Restaurant Ours is unpretentious and effortless whilst remaining refined and elegant.
The menu by Executive Chef Douglas Santi focuses on seasonal, fresh ingredients and flavours and aims to be as sustainable as possible.
See availability for 1,000 point tables
Sun 12:00PM - 1:00PM 3:15PM - 4:00PM 6:00PM - 7:00PM 9:00PM - 9:00PM
Mon - Thu 6:00PM - 10:30PM
Fri 6:00PM - 11:30PM
Sat 12:00PM - 2:30PM 6:00PM - 7:00PM 9:45PM - 11:30PM
It was a great experience overall - we had a good night and the food and service was great too.
Food was over a hour late, did not have the courtesy to let us know, we had to ask them about this. Did not offer any complementary snacks or starters whereas other restaurants do or discount off the bill for this delay.
They said it was due to a table of 40 that the food was delayed, but we had a set booking time and they should’ve been better prepared.
When food came, the truffle chips were raw and the food was warm. Over an hour of waiting and the food portion was too small, did not want to order more food to compensate the hunger as we did not want to wait another hour for food.
Drinks were the only nice thing and the waiter serving our table
Not clear on the Saturday afternoon brunch . Service was below average. Waitress told me there was no black cod before ordering . Manager recommended the prawn linguini.... overcooked and no flavour !!!
Excellent from start to finish. Great ambience food and service. Will go back
Beautiful setting for a friends night out, particularly the upstairs bar. Unfortunately it was fairly empty which is such a shame. Food was ok, service excellent.
Great food. Beautiful restaurant. Good atmosphere and attentive staff. Went up to the lounge after which had a live DJ so added bonus. Great for date nights but also for groups as a really versatile n welcoming place.
It’s a really nice place and moment you walk in it’s looks fab! Food is awesome and cocktails are good and the service was excellent. The food is very good value and the cocktails can hit your bill at the end very quickly!
Overall well worth a visit you will not be disappointed!
Nice atmosphere but food standards must improve...
Amazing. Great survive and beautiful venue
Just love this place!!! Love it. Sebastian was super helpful, professional and knowledgable.
Food was faultless and cocktails were the best I’ve had in a long time. I will be returning soon! X
Had a really great time. Excellent food, excellent service with a laid-back atmosphere. Restaurant wasn’t very busy early evening on a wet Tuesday, which suited us perfectly but if you’re younger and trendier than us you may want a bit more atmosphere!
Very impressed overall, will return.
Treated special baa soon as we arrived . All of the menu was explained & dishes recommended . Food was amazing . Wonderful experience
The food was amazing and the service from our incredible waiter Sebastian was over and above. He made our night. There is new management and a new chef. This was our first visit. They have got it right - beautiful decor - an Instagram dream - great food & service. I would highly recommend Ours.
The restaurant is beautiful, the food was great. There were however a few issues with our server not being able to talk loud enough for us to hear. It also appeared it may have been his trial shift, which would have been good to know so we could have more patience.
The service was incredible. it made our night. the food was delicious and the drinks were tasty. expensive, don’t get me wrong. you’re looking at £150 for 2. but it’s very much worth it. the venue itself is also really nice. perfect for instagrammers.
Our first time at Restaurant Ours, we received a a warm welcome from reception.
Our waiter was very attentive - I was disappointed with the valentines day menu. As I have dairy allergies I had the vegan options but my partner was only limited to one dish because of this as the other two options were sharer options. Considering he is over 6ft and quite built - the lamb rack was minuscule and didn't even include a substantial side of starches. Comparing the valentines menu to the regular set menu which is over double the price - we were very disappointed with the experience of the food options. For £90 we would have expected a least an included cocktail
Usually great food here, but
Well...just a typical restaurant of 2020. Corridor full of flowers for photo opportunity. Large team for creating busy atmosphere. Menu like Costa brava full-pension old fashion hotel. But the flowers and hashtags..one of the biggest disappointments restaurant wise..but..it’ll survive. :-)
Beautiful layout and ambience. Nice cloakroom. But horribly overpriced, was not given the option of set menu unless asked for it and food was an extremely poor standard. Would not go again unless just for a drink and to take pictures. Manager was happy to offer me an alternative main dish when I asked my main to be returned as the chicken was so dry so therefore top marks for professionalism and service. Attentive waiting staff.
Let down by the very poor food I’m afraid.
My steak could’ve been bigger but with that being said had a superb night
Looks cool; waiting staff were not knowledgeable, and didn't seem to grasp english very well. We specifically asked if meals were GF (allergy) and were told they were. When they arrived it was clear they were not. Food at best was average. They attempt to put hot sauce on their meats to cover up the bland taste. I've had a better steak from Flat Iron for 1/3 of the price. So if you're going to pay Hawksmoor prices, then go to Hawksmoor. Starters were meh. After 0 for 2 we decided to skip dessert and go elsewhere. This place is only known due to Instagram and like Instagram it's got style but zero substance.
Amazing atmosphere and interior! I really enjoyed the food and drinks.
We were asked to wait at the bar and did so for about 20 minutes despite having a reservation, even though almost half the tables were empty. Other than that, good experience.
The service in this restaurant was great, however they had no gluten free pasta or bread, which in this day and age is bizarre. They did nip out to the shops to buy it which was appreciated.
Food was ok but extremely expensive for what was received. The room was very cold but with a few air heaters in and very quiet (we suspect due to it being a Tuesday eve). General experience was disappointing other than the service, given it was a special occasion for a 30th birthday. Beautifully presented, great staff but food, price and atmosphere just not quite there.
Worst meal and worst service! All our food was incorrectly cooked. We were even served raw churros.
Please accept our deepest apologises that you felt the quality and service were poor. We are taking this complaint very seriously. I would like to gather more information to investigate thoroughly.
The food was lovely as were the surroundings.
Unfortunately the service was quite slow, we were seated upon arrival with no menus or waiter , we had waited over 15 minutes before we found a waiter. We then asked for menus and if we could place an order for drinks. The drinks were served quite late as was our food order.
We were seated directly under the speakers, the music was so loud that we couldn’t talk to anyone seated at the table unless we screamed at the top of our voices and by the end of the evening it became tiresome.
The restaurant was half empty and we asked whether we could be seated elsewhere for our tea and desserts due to the exceptionally booming music , and our request wasn’t fulfilled.
Our view is the music is cranked up extremely high to attempt to create an atmosphere and in fact it does the opposite.
My advice would be to turn the music down a little to allow your guests to actually have a conversation without screaming and shouting at the person seated next to them to be able to be heard!
Otherwise what could have been a lovely evening due to the exquisite food, was let down considerably to slow service at the beginning of the evening and the awfully loud music.
Please accept our deepest apologises that you felt the service was poor on your visit and that your request to move table was not fulfilled. We are taking your comments regarding the sound level of the music on board. We are very happy to that you feel our food is exquisite! We would love to invite you back and ensure you receive the fullest of Restaurant Ours experiences. Rita Dhillon Reservations Manager
Service was poor, music too loud, ask if they can put the volume down a notch, nothing. Food was tasty but then most was served cold. We asked 1 dish to be taken away, took at least 30 mins for it to turn up. They could have offered to replace it with a full dish given that we waited for long but nothing was offered. Overall ok, but wouldn't go back.
Please accept our deepest apologises that you felt the quality and service were poor. We are taking this complaint very seriously. We would like to gather more information to investigate thoroughly. Would it be possible to take your contact details to contact you regarding your experience? Rita Dhillon Reservations Manager
The level of service was very good as well as the ambience however the food didn't feel like good value for money and lacked flavour. I've eaten at less expensive restaurants and felt more love was invested from the chefs in the kitchen. I feel the menu needs a revamp
Please accept our deepest apologises that you felt the quality of the food was poor. We are thrilled to inform you that we have a brilliant new Head Chef who has joined the team; who is in fact redesigning and enhancing our menu. We would love to invite you back to try our new menu. Rita Dhillon Reservations Manager
Problem with the dinner : 2 of 3 were sick during the night
Please accept our deepest apologises that you felt your sickness was a result of you visit. We are taking this complaint very seriously. We would like to gather more information to investigate thoroughly. Could you please provide us with a contact number so we could get in touch. Rita Dhillon Reservations Manager
Our waiter gave us the wrong menus, forgot about our starters and only told us what food was off the menu when we ordered it, two times.
Please accept our deepest apologises that you didn't have the best experience on your visit. We would love to invite you back and ensure you receive the fullest of Restaurant Ours experiences. Rita Dhillon Reservations Manager
The place is pretty - very instagrammable, however, the price did not reflect the quality of food. My pancakes were burnt and my salad had too much vinegarette in it.
Hi Avril, We are so disappointed that you had a negative experience. In fact we have made changes to our brunch menu, we would love to welcome you back to try our Al a Carte menu for brunch. Rita Dhillon Reservations Manager
Beautiful venue, food and drinks were average, dessert was amazing. Very attentive staff. Would recommend, but the music was too loud to be able to have a conversation. Something to keep in mind when booking!
Hi Selise, Thank you for such a positive review. We're so glad you think our venue is as beautiful as we do! We apologise that you found the music too loud, and we will definitely consider this in the future. Rita Dhillon Reservations Manager
Spectacular Interior design, attentive staff and delicious food made my partners birthday a real delight. Will definitely be coming here again
Hi Mercy, Thank You for giving such a positive review. We are so happy that your visit was such a delight. The interior design at Restaurant Ours really is something special! We can't wait to welcome both you and your partner back. Rita Dhillon Reservations Manager
We booked at Ours to celebrate our anniversary.
The place is lovely, the service is super nice and the food is very tasty! The only downside (to say something) is the we found it a bit too pricey.
But I’d definitely recommend it for a special occasion.
Great! Sara was amazing! Will definitely be going back.
Food is okay nothing special, the main attraction and appeal of this restaurant is the ambience, great for taking instagramable pictures. Some dishes are a bit overpriced for what you get but this should be expected in a restaurant like this. In regards to the service this was also okay, i will give credit to the lady who was able to adjust my booking from a seating of 5 to 9 literally hours before arrival other than that the waiters were clearly just there to do their job (This attitude could be down to my booking being quite late).
Lovely place but pretty poor service and long wait time even at 10pm when there were both free tables and waiters but disorganised
Really bad customer service, they forgot to give us our mains so we had to wait 45 mins from the starters and the pasta was way too salty!!!
Food was perfectly cooked and full of flavor