Parkway Prime Steakhouse & Lounge

3.7
245 reviews
$31 to $50
Steakhouse
The Parkway Prime is open 7 days a week serving breakfast, lunch and dinner from 6:00 AM - 10:00 PM Sunday through Thursday and 6:00 AM - 10:00 PM on Friday and Saturdays.
Currently we are in Phase 3 of operation which includes 50% indoor capacity and take out. The Parkway Prime is a mid-priced Steakhouse. We also have 2 private dining rooms that can accommodate up to 24 - 45 persons. A full service lounge featuring local and favorite brews, all American wine list and beverage menu. We also feature the DoubleTree ala carte menus for all meal periods.
What 245 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.8
food
3.9
service
3.9
ambience
3.4
value
Noise · Moderate
78% of people would recommend it to a friend
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M
Maureen
New England
1 review
Dined 3 days ago
Overall3food4service4ambience2

Our meal was very good, expensive for the area we thought though. Service was fine, the entertainment was not very good! Outdoor option was beautiful! Should have done that!

C
Cleo0320
1 review
Dined 4 days ago
Overall1food3service1ambience1

The woman who seated us was rude. We had reserved a table for outdoor seating, which she would not give to us. She said we would have to wait an additional 2 hours for a table outside. That was the whole reason why we chose this restaurant. This all would have been no big deal if she would have been nice. Since she was rude, it sort of destroyed the mood and the rest of the evening.

CT
Chris-TammyB
New York Area
1 review
Dined 4 days ago
Overall5food5service5ambience5

Food was great, Andrea our server was perfect, great experience.

GL
GabL
Chicago
1 review
Dined 6 days ago
Overall4food5service4ambience4

The steaks were truly delicious and came quickly. We had a wait a bit longer for our wine, but the server compensated us by giving us a free glass--a nice gesture. Overall, it was a pleasant end of our travel day to Niagara Falls. My only complaint is that the AC was too cold!

LS
LmSmith
Cleveland
2 reviews
Dined on 20 July 2021
Overall3food5service5ambience3

The restaurant doesn't have enough servers to accommodate the number of diners. This is not a place to dine if you have limited time.

OT
vipOpenTable Diner
New York Area
2 reviews
Dined on 18 July 2021
Overall1food1service1ambience1

One of the WORST experience ever. These people haven’t updated the menu on Open table. After 9PM, there is a late night menu which doesn’t include steak. The whole purpose of going to steakhouse is to have a steak, which after 9PM can’t be done.

The sandwich wasn’t good, drink was too sweet. Wouldn’t recommend to anyone. Seriously disappointed. Staff was bad too. If possible would have given 0 ratings.

OT
OpenTable Diner
Charlotte
1 review
Dined on 18 July 2021
Overall1food2service1ambience5

The service wasn’t good at all. Took a very long time. The food for the value was definitely not worth it at all.

N
Nate
1 review
Dined on 18 July 2021
Overall2food3service1ambience4

The website wasn't updated to reflect changes in the birthday promotion. Bait and switch?? The waitress had no clue about any birthday promotion (she said she worked there for 4 years and never heard of it) and the manager came out and said the promotion had changed and the waitress was new?? So, instead of any steak for $12 we got $25 off any steak. Pretty much double the cost.
The our waitress disappeared for 15 minutes even though we knew what we wanted to order when I inquired about the birthday promotion. I had to ask the hostess to find her so we could order.
Then we had to ask for water refills twice before we got one, and had to ask for the complimentary bread basket 3 times (the last we asked the manager) before we got that. We had to ask them to take the menus off the table as well.
I didn't have the scale but the steak was not 16 ounces. Maybe 8.
To her credit the manager did gift us two free desserts for the bad service but we won't be recommending or visiting again. The price we paid definitely didn't correlate to the crappy service we got.

OT
OpenTable Diner
1 review
Dined on 14 July 2021
Overall3food4service2ambience3

Took forever to get drinks and appetizers and food came at the same time. A lot of money for food that cold because you couldn’t eat it all at once.

b
blondie
Cincinnati
4 reviews
Dined on 14 July 2021
Overall5food5service5ambience5

Service was impeccable. Food was delicious. Didn't expect it to be so nice!!

OT
vipOpenTable Diner
Washington DC
24 reviews
Dined on 12 July 2021
Overall3food2service5ambience3

The steak was okay but not worth the high price. It was warm and I can excuse that as I ordered medium rare. But it had no flavor. The potatoes were a bit gummy. However my dining partner enjoyed the pasta. But for such an expensive steak I was looking for more “wow” and I got ho hum.

b
biopro23
Birmingham
5 reviews
Dined on 7 July 2021
Overall3food3service2ambience4

My family and I enjoyed our dinner at Parkway Prime but the super slow service and inattentive waitress made our visit less than ideal. I realize they were likely short-staffed but we were there for over an hour before our food arrived at our table and this was on a Wednesday evening. Adding to that, our waitress never once refilled or even offered to refill our drinks throughout our meal. We could've just had a poor server but this reflects on the restaurant and not just the person. I will still give it 3 stars and a yes for a recommendation as we did enjoy the food and the atmosphere was very nice. As most restaurants are still trying to recover from being shut down, I will easily give them 3 stars and not 2. This restaurant may just need a little more time to get everything back up and running more smoothly.

S
Sonya
New York Area
2 reviews
Dined on 5 July 2021
Overall4food3service4ambience4

My friend and I had breakfast and dinner here during our visit to Niagara Falls.

Breakfast
We did not have a reservation. The host was clearly very overwhelmed with the volume of guests and their tone was less than warm/welcoming. Despite that, we understood the busy weekend demands and opted to wait 25min for a table. We were seated inside between two families. We waited a total of 6 minutes before we were greeted by our server. A couple that was seated outside a few minutes before us had ween waiting at least 15min before being approached with water. We did not complain. The servers were all pretty busy but friendly. The food came out well plated and in a timely manner. My chicken sausage was overdone and already cool. The vegetables in my friend's omlet were not mixed in with the egg, only placed in the center with the egg folded over. Coffee was hot and plenty. 6 out of 10.

Dinner
We made a reservations for the high top tables outside. Our server was lovely and made great recommendations for wine. The steak my friend order was perfect. The salmon I ordered was the most tender I have ever enjoyed. I didn't even need the side of dill sauce. My brussel sprouts were under cooked but the mashed potatoes were the perfect consistency. We felt so comfortable that we ended up staying for a second bottle of wine and cheesecake. We could not have asked for better weather or service that night. 8 out of 10

MD
vipMikeD
West Virginia
6 reviews
Dined on 4 July 2021
Overall2food2service1ambience1

53 minutes from the time we were seated until there was bread or a salad on our table. 35 minutes before our drink order showed up. 1 hour 10 minutes to entrees.

Staff was unprofessional, manager was loud and obnoxious with guests.

Food wasn’t prepared correctly. Undercooked meat, old mashed potatoes that were crusty Just a really bad experience.

BO
BarbaraO
New England
1 review
Dined on 29 June 2021
Overall5food5service5ambience5

Filet was great! Service was outstanding! Couldn’t ask for a better meal or atmosphere.

RS
RubyS
1 review
Dined on 26 June 2021
Overall5food4service5ambience5

It was crowded and we still recieved our food in what I would consider a reasonable amount of time. Our waitress was very pleasant and the ambience was wonderful.

OT
OpenTable Diner
Philadelphia
2 reviews
Dined on 25 June 2021
Overall3food3service3ambience2

Food was mediocre for the price. Not a real steakhouse. Felt more like a hotel restaurants which it was. The only saving grace was the desserts which were amazing.

KM
KrisM
Charlotte
1 review
Dined on 24 June 2021
Overall3food3service3ambience4

Everything was ala carte. We split a Caesar salad but the server gave us bread and butter plates for our salad. Should have been a salad plate. We had to wait quite a bit. The service was slow but we found that everywhere in Niagara Falls - no help! The filet was ok - not a lot of flavor. The drink - In the Mist - was excellent and there was a view of the river from the patio. I am sure hoping that things will improve when people get back to work! I would recommend the place because we found that there weren’t a lot of nice places to eat in Niagara Falls, NY.

TB
TimB
Nashville
2 reviews
Dined on 23 June 2021
Overall5food5service5ambience5

Fantastic friendly service from the hostess and the waitress. The food was some of the best that I had while in Niagara Falls area for a week. Loved the Chorizo and Chicken Bow tie Pasta, I finished the plate even though I really was full before the plate was empty.

K
Kakaomame
Oxford
3 reviews
Dined on 20 June 2021
Overall1food4service1ambience2

We had a reservation for 7:45 but was seated at 8:35, took order around 9pm. Understaffed, exhausted staff. It’s a pity since the food was pretty good.

OT
OpenTable Diner
1 review
Dined on 20 June 2021
Overall5food5service5ambience5

I took my husband here for dinner for his birthday he enjoyed it, however we don't drink alcohol and it would have been nice if there was more variety of juices to drink instead of the typical apple, orange and cranberry.

OT
OpenTable Diner
New York Area
2 reviews
Dined on 17 June 2021
Overall3food3service5ambience4

Good casual dining spot, beautiful views of the water and a nice restaurant layout. Food was good, not the best ever and I do think it’s overpriced, but overall good. Our service was great, we had a reservation and walked right in to our table, had a great experience with Yvonne!

B
Benny
Columbus
2 reviews
Dined on 12 June 2021
Overall3food3service3ambience4

“Our” table was taken so they had us standing there and seated others that came in after, then brought the wrong food 3 times. Finally brought steaks an no side dishes for 30 min later until after steaks done. Took around 2 hours. Overall bad experience for so so food. To their defense their is a big staffing issue in New York right now.

OT
OpenTable Diner
1 review
Dined on 11 June 2021
Overall2food2service2ambience3

The service was very slow to get food out. The potatoes were not seasoned

OT
OpenTable Diner
New York Area
1 review
Dined on 5 June 2021
Overall4food4service5ambience3

Husband and I celebrated our 40th Anniversary. This restaurant wasn’t our first choice but we wanted a good steak. The waitress was super friendly and attentive just enough. There was a wedding going on in another area of the hotel but many of the guests were drinking in the bar and it was super noisy and crowded so we elected to eat outside. It was super windy out but warm. We both got the filet and both were over cooked but tasty and edible. The menu linked to open table is not updated. Everything was at least a dollar more but the entrees did not come with anything like open table says. You had to buy everything a la cart. The waitress did surprise us with a dessert to share for our anniversary. Over all we would go back. I did enjoy my pricey In The Mist drink. My husband was disappointed with the beer selection.

OT
OpenTable Diner
Cleveland
1 review
Dined on 22 May 2021
Overall3food3service3ambience4

We ordered 3 filet they were not cooked as ordered and they were cold. We waited a long time so we ate them. They did have a very good taste but not warm. Served a cold baked potato that was old old old. Also had a huge bad spot in it. This I did return. The next potato was warm but was also a steamed old potato. The color was yellow and very starchy. Not a true baked potato. For the price I expect a little better. Drinks went unfilled many times and they were served in such small glasses that sodas and waters were empty several times during the meal.

OT
OpenTable Diner
1 review
Dined on 22 May 2021
Overall5food5service5ambience5

Quick overnight in Niagara Falls was topped off with a very nice dining experience at Parkway Prime, food was excellent, service was friendly, atmosphere on the back patio was quiet.

OT
vipOpenTable Diner
Minneapolis
1 review
Dined on 15 May 2021
Overall1food2service1ambience3

Atrocious service. Waited 50 mins past my 7:30 reservation and there were about 20 other tables in similar situations. Front desk had multiple meltdowns and telling everyone who she didn’t care. The amount of attitude was off the charts from the front desk and manager.

The food was not worth the wait. They had to redo my son’s order multiple times.

This restaurant is in a convenient location - inside the Doubletree and very close to the Falls. But I would avoid until they fix their management.

Parkway Prime Steakhouse & Lounge
Responded on 21 May 2021

Thank you for your feedback, and I apologize for the lack of standards presented that evening. The head manager did have the evening off and from your feedback provides valuable continuous training. We have made adjustments on how we will be handling seating moving forward and our restaurant continues to evolve as we increase staff. I will hope you give us another opportunity because our entire limited team works very hard. Thank you for your time.

Report
OT
OpenTable Diner
1 review
Dined on 15 May 2021
Overall2food4service1ambience3

The food was the only thing stopping this from being a 1 star. 2 top, took 2 hours and 25 minutes to dine, and not because we were enjoying our time.
- 20 min to get asked what we wanted to drink, and lots more waiting to actually get it.
-Food actually came too fast after getting soup and salad.
-And then we waited over 25 minutes of being completely done before our server came over to ask if we wanted dessert/ the bill. She’d disappear for long periods of time.

We understand they were most likely understaffed a bit, but the manager was terrible and we didn’t even ask to speak to her. (slamming plates when clearing a table, and acting annoyed when another table couldn’t remember.
which salads they ordered). Hostess seemed worthless as the manager took over her job too and after that hostess just wandered. Tip: instead of trying to fill every seat with the line of people waiting, perhaps just say your reservations are booked and you don’t have anything available for a few hours- give the servers some time to breathe.

Pretty decent food, but also pretty high prices for a hotel restaurant. Wouldn’t return.

OT
OpenTable Diner
New York Area
1 review
Dined on 15 May 2021
Overall1food3service1ambience1

Very bad experience was very disappointing since it was a friends birthday and we weren’t from here

OT
OpenTable Diner
New York Area
1 review
Dined on 15 May 2021
Overall1food1service1ambience4

Waitress was inattentive to the needs of our table, and to the needs of surrounding tables. She did not check on us once. When she came to take our order, I asked for a wet rag to remove dried food from the previous table and she went and took another table’s order who was seated after us. Another neighboring table was seated and waited 25 minutes before they even had their drink order taken. We had been there one and a half hours before our entrée made it to our table. When the $110 dinner for two tomahawk steak finally made it to our table, it was cold as it had been sitting for a while. When these issues were addressed with the manager, she stated that people don’t want to work because of the pandemic. I feel that’s a poor excuse for the lack of service. If that is the case however, they should seat guests in a manner that doesn’t overwhelm the staff, not to how many tables are available.

OT
OpenTable Diner
New York Area
3 reviews
Dined on 9 May 2021
Overall5food5service5ambience5

The displays were so lovely. The room opened a few minutes late, but it was worth the wait. Most moms got a flower, but it was not consistent. They had a sax player, NICE touch. Our waitress Sandra was kind, attentive, snd patient with my kids. Plenty of wait staff, all of them greeted us as we passed by. The prime rib was very good. All the sea food was correct temperature and good. The only item not good was the biscuits and gravy. The biscuits were so hard you could hurt someone with them. Too long of wait at the carving station. The dessert table was fantastic, lots of variety. If you are at the Parkway, you have to mention the view right! The river view from almost every table. Sarah the banquet director outdid herself. Thanks for the great Mother’s Day brunch.

a
alyssa
New York Area
2 reviews
Dined on 8 May 2021
Overall4food5service5ambience5

needed to find a restaurant last minute to celebrate my birthday & im glad we came here. i knew from looking at reviews i didnt have to worry. food was good. our waiter sandy was very helpful & polite. definitely an excellent atmosphere, wasnt overcrowded. perfect place to come if you’re celebrating something .

AW
AmberW
New York Area
1 review
Dined on 8 May 2021
Overall1food1service2ambience5

We had a party of 10. One person had alcohol the rest of us had water and felt like we kept having to ask for pitchers to be filled up. Our brother got the 44 dollar steak and it was not good tasted as if it was soaked in water for days before it was cooked. The rest of the items were very unseasoned and tasteless. We had reservations for 630 and we were there for 3 hours! We waited for 2 hours for food!

SB
ShakinaB
San Francisco
1 review
Dined on 8 May 2021
Overall4food4service5ambience4

Food was good, however our first experience there was amazing. Maybe they changed chefs. Food is still worth it just not as good as it was pre-pandemic.

MW
MichelleW
Charleston
1 review
Dined on 1 May 2021
Overall5food5service5ambience5

Sandy the waitress was so pleasant and nice. We were celebrating my husbands birthday and it was everything we had hoped it would be.

OT
OpenTable Diner
New York Area
2 reviews
Dined on 24 April 2021
Overall4food4service3ambience4

Very pretty view of river. Food was good. Service was a little slow, but over all not a bad place unwind and enjoy a meal

OT
OpenTable Diner
New York Area
7 reviews
Dined on 16 April 2021
Overall5food5service5ambience5

Great food and service! We will definitely be back! Our server was excellent, she did a great job of reading the table. She connected with us and made us feel important. I would love to have her as a server again!!

OT
OpenTable Diner
San Francisco
1 review
Dined on 16 April 2021
Overall5food5service5ambience5

Great service, setting, and food. Thank you!

DK
vipDomoniqueK
Atlanta
5 reviews
Dined on 13 April 2021
Overall4food2service3ambience5

Overall drinks was good celebration of my 49th Birthday

FAQs

Parkway Prime Steakhouse & Lounge offers takeaway which you can order by calling the restaurant at (716) 524-3347.

Parkway Prime Steakhouse & Lounge is rated 3.7 stars by 245 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.