Parkway Prime Steakhouse & Lounge

4
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162 reviews
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$31 to $50
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Steakhouse
The Parkway Prime is open 7 days a week serving breakfast, lunch and dinner from 6:00 AM - 10:00 PM Sunday through Thursday and 6:00 AM - 10:00 PM on Friday and Saturdays.
Currently we are in Phase 3 of operation which includes 50% indoor capacity and take out. The Parkway Prime is a mid-priced Steakhouse. We also have 2 private dining rooms that can accommodate up to 24 - 45 persons. A full service lounge featuring local and favorite brews, all American wine list and beverage menu. We also feature the DoubleTree ala carte menus for all meal periods.
What 162 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
4.0
service
4.1
ambience
3.7
value
Noise · Moderate
77% of people would recommend it to a friend
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GF
GreatFind
New York Area
9 reviews
Dined 4 days ago
Overall5food5service5ambience5

Food was amazing. Crab dip came with handmade fried pita. Salad was good and fresh. Ribeye was a nice size and cooked perfectly. Penne with steak tips was delicious too. Nice ambiance and attentive service.

DG
DewillaG
New York Area
11 reviews
Dined on 13 October 2020
Overall5food5service5ambience5

Anniversary during a pandemic!!

OT
OpenTable Diner
1 review
Dined on 12 October 2020
Overall5food5service5ambience5

Great service & food. Ashley was a great server!!

OT
OpenTable Diner
New England
2 reviews
Dined on 11 October 2020
Overall5food5service5ambience5

We had such a great experience for breakfast that we decided to come here for dinner. Our waitress was new and although other customers were giving her a hard time we made sure knew we understood her position; even with all that she was GREAT! We had a great time and hope to stay at the hotel next time and eat here as much as we can! And did I mentioned there were fireworks?!

DC
vipDavidC
New England
3 reviews
Dined on 11 October 2020
Overall1food1service1ambience1

Took an hour from placing the order to receiving the appetizer, took another 40 minutes for the entree. Nice waitress but was clearly new and lacked supervision. Soup came without spoons, she went off to get the spoons and never came back. In the end I went and asked another server for spoons. The supervisor arrived in the Restaurant around 9.30pm, two and a half hours after our booking. While there two other reservations got up and walked out, one couple told me they had made a reservation for their wedding anniversary complete with champagne, they left in utter disgust. The food was cold when it eventually arrived. All in all not a nice experience..the problem clearly is a management problem...inexperienced staff with no direction from management.

KV
KristenV
Milwaukee
1 review
Dined on 11 October 2020
Overall1food1service1ambience2

Absolutely horrible! We waited for 25 mins at our table and never got any service. Not even water to our table!! There was another couple who were celebrating their anniversary, they never got service or the champagne that was set up ahead of time. Our table wasn’t ready when we arrived for our reservation. We walked out, asked to speak to manager and the were to busy to talk to us. Would never recommend this place!!

OT
OpenTable Diner
New England
1 review
Dined on 11 October 2020
Overall5food5service5ambience5

This was our first time here, and let me tel you; we will be back! We are visiting Niagara Falls from RI and the service was excellent!!!! Make sure you give them a try

AF
AbbyF
1 review
Dined on 10 October 2020
Overall5food5service5ambience5

Great food, great service!! Definitely would recommend the steak dinner for two

TZ
TerrieZ
1 review
Dined on 10 October 2020
Overall5food5service5ambience5

This restaurant was wonderful! Our waitress was very accommodating, as one of us has a food intolerance. We ordered the filet and lobster! It was delicious! Cooked to perfection! The wine complemented the food perfectly! We like the restaurant so much that we went back two more times during our stay for breakfast and lunch!

OT
OpenTable Diner
New York Area
1 review
Dined on 10 October 2020
Overall3food2service5ambience3

Average. Nothing special.

LC
vipLysC
Pittsburgh
1 review
Dined on 10 October 2020
Overall3food4service2ambience3

Service was very subpar. I let them know we were celebrating a birthday and they did nothing. Over cooked food, but it was still pretty good. Inside a hotel so it’s not very peaceful. View is nice.

OT
OpenTable Diner
New York Area
1 review
Dined on 9 October 2020
Overall5food5service5ambience5

Everything from the service to the food was wonderful! I’ll definitely come back!

MM
MaryM
1 review
Dined on 28 September 2020
Overall2food1service5ambience4

The atmosphere was nice and the our waitress was excellent but the food was not good at all the steak was over cooked had had no flavor. The food did no meet the expectation of its price.

JW
vipJimW
Western NC
8 reviews
Dined on 27 September 2020
Overall1food3service1ambience1

The service was terrible. Four tables that arrived after us were served before we got our food. They brought the other tables bread and only offered it to us after an hour or so. Our table was outside overlooking the parking lot. Apparently we were near the employee smoking area because it smelt like cigarettes the whole time. Glad I don't ever have to go back there again.

MJ
MrsJ
1 review
Dined on 26 September 2020
Overall4food4service4ambience4

Dinner was delicious and the service was good. My party of 4 enjoyed our dinner and was satisfied.

B
Barney
1 review
Dined on 26 September 2020
Overall5food5service5ambience3

Very good service and clean.
Food was great. We had tomahawk steak. Seasoning was spot on and cooked perfect for 2.

S
Sadd
1 review
Dined on 25 September 2020
Overall2food3service2ambience2

Thank you for asking......
It was a special occasion for my Sister and Best Friend Birthday, wanted go somewhere different, Different it was.
I DON'T LIKE WHEN AN EMPLOYEE COMPLAINSSSS ABOUT THEIR JOB.
Or you have to keep reminding them little things like a straw or lemons, napkins, so with that being said I don't think I will drive from Tonawanda to Niagara Falls.
Thank you
Will Not Return Customer

OT
OpenTable Diner
New York Area
1 review
Dined on 19 September 2020
Overall4food4service5ambience5

Good experience. Would visit again.

JS
JillS
1 review
Dined on 19 September 2020
Overall5food5service5ambience5

Perfect date night experience for us! Food was amazing, steaks cooked perfectly. Beautiful place!

OT
OpenTable Diner
Memphis
1 review
Dined on 17 September 2020
Overall5food5service5ambience5

Birthday & Anniversary Celebration

MB
MichelleB
1 review
Dined on 5 September 2020
Overall5food5service5ambience5

Awesome food and the best waitress! She was very attentive and paid attention to little details.

OT
OpenTable Diner
Cleveland
1 review
Dined on 3 September 2020
Overall4food5service4ambience4

Excellent food! Abridged menu but ever single options is 5 star!

OT
OpenTable Diner
Cleveland
1 review
Dined on 2 September 2020
Overall5food4service3ambience5

Good and ambiance was great. We sat on the patio where there was more than ample spacing between tables. After dinner we took a short walk along the Niagara River to the brink of Niagara Falls. Perfect late summer evening

DM
DanielleM
1 review
Dined on 30 August 2020
Overall5food5service5ambience5

We really enjoyed the atmosphere and the service and food were great too!

KB
KevinB
New York Area
1 review
Dined on 29 August 2020
Overall2food2service5ambience3

On our visit they were so understaffed that our server was overwhelmed trying to keep up. When we got our food it was almost cold. The manager barely apologize for service. Would like to try again on our next visit hoping the situation is resolved

TB
TimmyB
New York Area
1 review
Dined on 28 August 2020
Overall5food5service5ambience5

Overall very happy! Food was delicious and staff was very friendly

R
vipRaymond
Miami
28 reviews
Dined on 25 August 2020
Overall4food4service3ambience4

Chicken Mac and Cheese ( I added shrimp too) was delicious. Penne with steak tips was good. Sat on the patio overlooking the Niagara River. Very nice.

Parkway Prime Steakhouse & Lounge
Responded on 29 August 2020

Thank you for your feedback. I remember your plate and was very inspirational!! Looked filling and delicious!! Cheers.

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D
Dave
New York Area
2 reviews
Dined on 24 August 2020
Overall5food5service5ambience5

Roomy and comfortable. Great atmosphere. Staff very informative

Parkway Prime Steakhouse & Lounge
Responded on 29 August 2020

Thank you for joining us!! My favorite part of the roominess is our chairs!! Hope to see you soon!!

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JL
JoseLito
1 review
Dined on 24 August 2020
Overall5food5service5ambience5

Brought my Family for the first time and it was a night to remember

Parkway Prime Steakhouse & Lounge
Responded on 29 August 2020

I am so happy you and your family had a wonderful time. Hope to see you again soon!!

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TS
TomS
1 review
Dined on 22 August 2020
Overall4food5service4ambience4

The food was VERY good. We all had steaks and they were cooked perfectly. The service was good. They were a little understaffed but did their best. It was a very good evening.

Parkway Prime Steakhouse & Lounge
Responded on 25 August 2020

Thank you for joining us and I am glad to hear you had a nice evening. Our company is taking a hit in regards to staffing this year but our team is working very hard!! Very proud of them. We look forward to seeing you again!!

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JT
JosephT
New York Area
2 reviews
Dined on 16 August 2020
Overall2food2service1ambience3

Food wasn't great, nor was it terrible. Service was dreadfully slow though.

JH
JasonH
New York Area
1 review
Dined on 15 August 2020
Overall1food1service2ambience2

After checking in, we were never sat at a table. We waited for over 45 min before we sat at the bar. The food came out over 2 hours after we ordered. The steak that is over priced came out cool to the touch. I wouldn’t waste my money at this place for overpriced food.

Parkway Prime Steakhouse & Lounge
Responded on 19 August 2020

I sincerely apologize for your frustration with your dining experience. We strive to honor all reservations 1st. Unfortunately, with the torrential downpour that happened that evening and the 50% capacity NYS has imposed on restaurants, being able to accommodate all the reservations became a challenge when we had to move everyone off the patio into inside, creating longer wait times. We just hired a new Exec Chef this week who will oversee the execution of the food to ensure the highest quality.

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M
Maskee
1 review
Dined on 15 August 2020
Overall1food1service2ambience1

Waited and extra half hour after our reservation and then was told it was gonna be another half hour wait until I expressed my aggravation so they then put us at a big table. The service was slow, our waitress ended up being the bartender pulling double duty. The food from the kitten was subpar at best and arrived far too late into the whole process. Overpriced for what it is and I would never return.

Parkway Prime Steakhouse & Lounge
Responded on 19 August 2020

I sincerely apologize for your frustration with your dining experience. We strive to honor all reservations 1st. Unfortunately, with the torrential downpour that happened that evening and the 50% capacity NYS has imposed on restaurants, being able to accommodate all the reservations became a challenge when we had to move everyone off the patio into inside, creating longer wait times. We just hired a new Exec Chef this week who will oversee the execution of the food to ensure the highest quality.

Report
BF
BryanF
New York Area
5 reviews
Dined on 14 August 2020
Overall4food5service4ambience5

Very nice meal. I know it’s hard to do anything about the bees but they were really bad

Parkway Prime Steakhouse & Lounge
Responded on 19 August 2020

Thank you for your feedback. Our engineering team is working hard to rid the bees. Thank you for the superior ratings!!

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P
Peter
Toronto
1 review
Dined on 14 August 2020
Overall1food1service3ambience1

Filthy dirty with so many bees everywhere. I have 3 stars for our host-he was pleasant but the table was so dirty that we didn’t even sit down, or stay for that matter. Bar area was crowded and loud. Even more messy inside. I got anxious just being there so we left before our server even came to the table. 1 star for food but we didn’t order-it wouldn’t let me advance without rating it.

Parkway Prime Steakhouse & Lounge
Responded on 19 August 2020

Thank you for your feedback. I apologize for your unpleasant experience. Our engineering team is making the best effort to rid the patio of the bees. I will reiterate with my team in regards to the cleanliness of the restaurant and that a guest should never be taken to a dirty table.

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P
Paula
1 review
Dined on 8 August 2020
Overall1food1service1ambience5

I was excited to try this steakhouse after being to several others in the area. To make a long story short, I was very disappointed... The service was terrible. The waiter only came to our table to take our order, serve the food, and drop off the check. She never asked how our food was or if we wanted a refill on our drinks. The food was way too expensive for the small portion size and the blah taste. I order the Broccoli and Steak pasta and it was not good. The crab dip was tasteless. Overall it was a bad experience. However, the view on the outside patio was beautiful. That's the only good thing about this restaurant... the outdoor dining. I will not be coming back.

OT
vipOpenTable Diner
Philadelphia
3 reviews
Dined on 31 July 2020
Overall5food5service5ambience5

Excellent experience. The food was delicious and the staff was very friendly.

Parkway Prime Steakhouse & Lounge
Responded on 19 August 2020

Thank you for your feedback. Truly appreciate!!

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MH
MeritaH
1 review
Dined on 29 July 2020
Overall1food3service1ambience3

Very rude personnel. I would never come back to this restaurant.

v
valenciaw
New York Area
2 reviews
Dined on 26 July 2020
Overall5food5service5ambience5

Great place to eat for date night love love love the service the food was amazing will definitely return anytime I go back to Niagara Falls

Parkway Prime Steakhouse & Lounge
Responded on 19 August 2020

Thank you!!

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RW
RachelleW
1 review
Dined on 25 July 2020
Overall3food4service4ambience5

Overall a good experience! I would definitely come back and recommend to others!

FAQs

Parkway Prime Steakhouse & Lounge offers takeaway which you can order by calling the restaurant at (716) 524-3347.

Parkway Prime Steakhouse & Lounge is rated 4 stars by 162 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.