Parole Tulum

4.5
268 reviews
MXN500 and over
Italian
By Grupo RosaNegra
Parole is an Italian restaurant offering a cuisine that is full of history and traditions. Highlighting the quality and freshness of the ingredients and making them the stars of this concept. Our chefs prepare each dish in the house at the moment and plate them with creativity that challenges and surprises.

You can find Parole in the heart of Tulum’s hotel zone, in a rustic but cosy space, surrounded by jungle, cenotes, and mangroves. The perfect scenery to enjoy authentic Italian food paired with a wide selection of wines and artisan cocktails.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Sealed or wrapped utensils used
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
  • Staff is vaccinated
What 268 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.6
service
4.6
ambience
4.3
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
DJ
vipDoctorJeff23
San Diego
15 reviews
Dined 2 days ago
Overall3food3service5ambience5

Wife’s birthday. They did a great job surprising her with a cake and the staff singing. The atmosphere was romantic. We came her 6 months ago and our food experience was much better ordering the same dish. Maybe the cook had an off night.

EA
ErikaA
Cancun
1 review
Dined 5 days ago
Overall3food3service2ambience3

el personal no utiliza correctamente su cubrebocas y se acercan mucho a la gente al hablar, las medidas de seguridad contra covid son muy deficientes

Report
OT
OpenTable Diner
Dallas
1 review
Dined 6 days ago
Overall2food2service3ambience4

Honestly this place was a big let down. I don’t know too much about el grupo Rosa negra (the restaurant group) but I hope they hold their other concepts to a higher standard.

I understand this is suppose to be a place for celebration and ambience but the food just wasn’t good. The fish carpaccio was plain and too fishy. Indicating a lack of freshness. We actually asked for salt and lemons to add. We had an unbelievable carpaccio down the street at casa banana a day before.

Our NY strip was overcooked and the shrimp ravioli was hard and the shrimp chewy. We didn’t bother with dessert but looking around we could tell that course was getting the most attention.

The service wasn’t bad. Though I did mention we didn’t like the carpaccio and the server seemed not to care. She also tried to up sell me on our shared salad? “Too much lettuce”
We were getting a lot so I didn’t understand why she would push an entree salad (with protein and more expensive). Her checking in and asking about our food would’ve been appreciated. For the price we paid we should’ve had a better experience.
The server assistant was sweet and did his job well.

GL
GlorianaL
New York Area
4 reviews
Dined on 4 January 2022
Overall3food2service3ambience4

A lot of hipe but not worth it.
Beautiful place but the food was average and expensive. Disappointing

OT
OpenTable Diner
London
1 review
Dined on 2 January 2022
Overall5food5service5ambience5

Excellent all round .we can not wait to go back

JP
JuanPabloG
Guadalajara
2 reviews
Dined on 31 December 2021
Overall1food3service1ambience3

Pésima organización fue una grosería estar formado 40 minutos, para que me pusieran en la Barra siendo que tenía reservación y había pagado $2,000 en cover

Report
OB
OnaB
1 review
Dined on 31 December 2021
Overall1food3service1ambience2

New Year’s Eve (2 people):
$80 USD JUST for reservation
$120 USD for 1 starter + 2 small dishes of pasta + 2 bottles of still water.
40 minutes standing wait until we got seated (even we had previous reservation).
2h after our arrival we had just eaten the starter. They had a small menu of just 12 dishes and still they were so slow.

Bonus: due to a failure in their system, some people did not appear as reserved even they paid and they said they were sorry but to enter you should pay the $40/pax again and ask for a refund later.

What a robbery and a disappointing experience for a NYE.

s
sachas
1 review
Dined on 31 December 2021
Overall2food4service1ambience2

For the new year
Services not good
Long
Prices expensive

OT
OpenTable Diner
Birmingham
3 reviews
Dined on 31 December 2021
Overall4food4service2ambience5

The food was tasty and warm, but the portions were poor.
The service were a little bit slow.
The valet parking was very rude, careful with that.

OT
OpenTable Diner
New England
1 review
Dined on 31 December 2021
Overall5food5service5ambience5

Great New Year’s Eve experience. Although the check-in was slow and chaotic, everything else was great, the setting, music, ambiance, food, party props, and laat but not least Gloria who really made our night!

LW
LisaW
New York Area
5 reviews
Dined on 31 December 2021
Overall3food3service1ambience2

Just okay. The staff and hosts were very unorganized, I made a reservation here for New Years and they told me since I did t prepay that I would need to eat and leave in 1 hour. The restaurant was not full and the host staff took forever to get people seated as well, barely gave us any service. There are many better restaurants in Tulum than this one.

TS
TonkaS
Cancun
1 review
Dined on 31 December 2021
Overall3food2service2ambience4

El segundo plato que recibimos no era tan bueno, la pasta era dura. El manager se acercó a la mesa con mala actitud y nos dijo que después de cierta hora debíamos irnos, aún cuando le explicamos que por WhatsApp y en la entrada nos habían informado otra cosa. No teníamos ningún problema por pagar el cover, pero él siempre mantuvo su mala actitud.

Report
m
michelb
1 review
Dined on 30 December 2021
Overall3food3service3ambience3

Inflexible food options. No vegan or child options.
Very inferior ambiance compared to Taboo Tulum restaurant

OT
vipOpenTable Diner
Chicago
1 review
Dined on 30 December 2021
Overall1food1service2ambience4

Food was awful. Focaccia was underbaked and doughy in the middle. Drinks were nasty. They were out of two entrees and the wine that we tried to order—when we ordered other food, they attempted to upsell to more expensive entrees. Tuna was so over cooked that it crumbled like pork. After we received our food, the waiter disappeared. When we left a tip below 20%, two different staff asked us to increase it but offered no remedies to counter complaints. There are so many better meals you can have in Tulum - avoid this place.

OT
vipOpenTable Diner
Las Vegas
1 review
Dined on 29 December 2021
Overall5food5service5ambience5

Amazing environment, amazing food we had the best time

NR
NataliaR
Philadelphia
1 review
Dined on 28 December 2021
Overall4food4service5ambience5

Buen ambiente con buena música y nivel de sonido para poder hablar. En atención excelentes, en todo momento atentos y anuentes a cada solicitud. Comida 9 de 10

Report
OT
OpenTable Diner
Cancun
1 review
Dined on 25 December 2021
Overall3food3service5ambience3

Christmas dinner

Report
OT
OpenTable Diner
Dubai
8 reviews
Dined on 25 December 2021
Overall3food5service5ambience2

Cadre magnifique, nourriture délicieuse, service attentionné. Mais pourquoi mettre la musique si fort dès 20h qui gâche le plaisir?
Pourquoi ne pas mettre de la musique lounge jusqu’à 22h30 et pousser le son après. C’est dommage, sinon tout était parfait et pourtant j’aime la musique et m’amuser. Mais la c’est vraiment trop :(

Report
YO
YanaraO
1 review
Dined on 24 December 2021
Overall5food5service5ambience5

Muy recomendado. Comida muy bien preparada. El servicio y ambiente excelente…
El valor de los cócteles un poco elevado.

Report
OT
OpenTable Diner
London
2 reviews
Dined on 24 December 2021
Overall5food3service5ambience5

Loved the attention to the service!! Outstanding

OT
OpenTable Diner
Cancun
1 review
Dined on 19 December 2021
Overall5food5service5ambience5

Excellent service and food! Beautiful venue.

YZ
YolandaZ
1 review
Dined on 12 December 2021
Overall4food5service5ambience4

Muy bonito, buen ambientado. La comida muy rica y todo fresco. El violinista fabuloso. El DJ… súper tache!

Report
OT
OpenTable Diner
Mexico City
6 reviews
Dined on 9 December 2021
Overall5food5service5ambience5

Me encantó el restaurante, la atención, la comida y el ambiente. Los precios un poco caros en relación a las porciones. Sin embargo, todo divino. Sí lo recomendaría!

Report
JH
JamesH
1 review
Dined on 5 December 2021
Overall1food1service1ambience1

Utterly embarrassing food. £28 for a lasagne that tasted like plastic. Absolutely awful

TZ
vipTimZ
Baltimore
6 reviews
Dined on 28 November 2021
Overall3food4service5ambience3

Great food and outstanding service. Way too loud. They had a DJ blasting music at club levels. We couldn’t even talk across the table without shouting and it was nearly impossible to communicate with the wait staff. Really a shame because I would have given this top marks across the board otherwise.

k
vipkareng
Chicago
6 reviews
Dined on 25 November 2021
Overall4food5service5ambience3

I’m really torn on the rating. The restaurant is beautiful, the food delicious, the staff very friendly and attentive. The only issue was the music. It was non-stop, extremely loud, pounding, club music. The 20 somethings in our group liked the music but the rest of us struggled to stick out the dinner. If you want to have dinner conversation this is not the place. We were there on a Thursday night, maybe there are quieter times to go.

OT
OpenTable Diner
Washington DC
7 reviews
Dined on 19 November 2021
Overall5food5service4ambience4

Parole was a good vibe, my food was delicious. I got the crab ravioli. Music was ok, service was really good. Will most likely be back’!

SS
vipSusanS
Chicago
8 reviews
Dined on 17 November 2021
Overall2food5service5ambience1

Food was good. Service was very friendly and responsive. The noise level is very very loud to where you cannot have a conversation. If you want to go for a nice romantic dinner this is not the place. Way too loud. Too bad because the food is decent. But I would not return.

M
Marco
Mexico City
5 reviews
Dined on 11 November 2021
Overall3food2service2ambience2

Los restaurantes de rosa negra no defraudan en calidad. Sin embargo, el día que visite Parole, los meseros argumentaron cambio de menú y de la carta no había nada disponible. Nos llevamos una pesima impresión, mas siendo día sabado el día de mi visita.

Report
L
Ltkt
Toronto
2 reviews
Dined on 4 November 2021
Overall5food5service5ambience5

Absolute incredible experience! Kevin and Hugo did such a great job attending all of our needs. The sommelier was incredibly knowledgeable and gave us a great wine for the price we were comfortable with. From the food, the service, atmosphere and everything else, this place is phenomenal

OT
vipOpenTable Diner
Philadelphia
3 reviews
Dined on 2 November 2021
Overall5food5service5ambience5

The restaurant is gorgeous, unfortunately I was sat directly next to the hostess stand so I had to explore to see the beauty of it but the trip to the bathroom was exquisite haha . Beef carpaccio 10/10 buratta 12/10 . The gnocchi was freaking amazing and lamb chops were good as well . Finished the dinner w a lemon cello shot ! Definitely a go to while in Tulum !!

EL
EduardoL
1 review
Dined on 2 November 2021
Overall5food5service5ambience5

Excelente
Solo como detalle menor si quieres agregar queso parmegiano e tu plato te cobran 60 pesos
Creo que no hace falta llegar a ese punto
El lugar, la comida, el ambiente en general muy buenos

Report
A
Ally
1 review
Dined on 2 November 2021
Overall3food2service4ambience1

The service was great. Very attentive. Food wasn’t great, pretty bland and overcooked. The music was horrible and SO loud. I guess they want to be a club? But there’s no dance floor or anything. Weird environment.

AL
vipAdamL
Baltimore
7 reviews
Dined on 1 November 2021
Overall5food5service5ambience5

Good and service was amazing. Get the table side fettuccine alla carbonara

LE
LuisE
1 review
Dined on 31 October 2021
Overall5food5service5ambience5

Excelente ambiente, comida y atención aún mejor. Recomendado 100%

Report
OT
OpenTable Diner
Los Angeles
1 review
Dined on 25 October 2021
Overall3food3service5ambience5

Ambiance is trendy. Appetizers were great. Food was okay.

NB
NathanaelB
Dallas
2 reviews
Dined on 23 October 2021
Overall5food5service5ambience5

The wait staff was very attentive and friendly. The food was great. The vibe was nice. Would highly recommend.

MR
vipMrRichNYC
34 reviews
Dined on 16 October 2021
Overall5food5service5ambience5

Our experience was very good. The food , drink and ambience was amazing. Good size portions and even a fun “pasta preparation” presentation !

ES
EmmettS
1 review
Dined on 12 October 2021
Overall5food5service5ambience5

The best restaurant in tulum. Great food drinks and hookah

OT
OpenTable Diner
1 review
Dined on 8 October 2021
Overall5food5service5ambience5

Amazing experience and great service.

FAQs

Parole Tulum offers takeaway which you can order by calling the restaurant at 998 690 0263.

Parole Tulum is rated 4.5 stars by 268 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.