P.F. Chang's - Albany
Understaffed and not enjoyable 06/06/21
Please get some training going and I hope you find more employees.
My husband took me out for mother’s
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Initial server and trainee were great. They were replaced by a very rude server
We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
We had a great meal with great service. We’ll definitely be coming back soon.
Thanks for sharing your feedback with us! We look forward to seeing you again soon!
Great place. Unfortunately we missed our reservation due to personal issues.
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I was excited to make my reservation because friends and family have been recommending this place to us for a while so I made one for 2 at 6:30pm. We got there at around 6:27pm, told the front desk to we have a reservation and she told us that she will seat us in a few minutes but then those few minutes became 10, I saw her seat other people that didn’t have reservations but I gave her the benefit of the doubt that she just forgot about us because it was busy hours. So, I went up to her and reminded her that we had a reservation for 6:30, it was about 6:40 at this time, and she told me to give her a few seconds. I payed more attention to the people coming in, a couple came in and told her they had a reservation for 6:45, 2 mins later they got seated. By 6:50pm, I just told her to cancel our reservation because my mom, who has not eaten all day, was getting frustrated. It was such a shame, I didn’t get have PF Chang food I was really looking forward to having duck.
When we arrived couple minutes before our time reservation time, we approached the hostess and she rolled her eyes and goes “name” we told her our last name and she states “ omg it’s through opentable of course it is, never transferred over.” I said well I made that 5 hours ago it should have, she goes “ well I’ve been busy.” My husband and I just stare in disbelief, the older gentleman said don’t worry we’ll get you seated. He is telling the girl to find them a table available, after couple minutes the older gentleman finds up a table. After sitting down our waitress hardly came over and had a horrible attitude the whole night. Food was good as always. Disappointed with the staff except the male hostess he was nice and apologetic.
We had not been out to dinner for some time and the ambience made us feel like we were at a special event! It was dark and romantic and the lighting was amber and warm. Our waiter was attentive and the food came out fast but dessert took a long time. We honestly did not mind as it was a Saturday night out without the kids so we got to really unwind. The cocktails are always good and the food was very good and reasonably priced. I love the rewards points too!! We will go more often!
Celebrated my sisters birthday and the food and service was amazing! Most importantly the birthday girl enjoyed herself and will return!
Food was a little bit colder than would’ve liked, but absolutely great service and environment.
Food was poor. For example, the fried rice was mushy and had no taste. The Sesame Chicken also had no taste. Service was terrible. Every time we asked for something (i.e. - a knife, a glass of wine, soy sauce), we had to ask 2-3 time before we got it.
Silverware had old rice stuck in it. 1 of our 3 apps didn’t come out until we finished the first 2 & asked him about it. Had to ask twice for water. One meal (beef) came out ice cold, the remainder of the meals were only luke warm. When it came back out, it was the same steak, now over cooked. Everyone else was done eating, so we just left. Music was very loud & the air conditioning right over our table was very cold. We spoke to a manager, who did apologize & take the meal off, but our experience was not very good & we won’t return.
The food was fantastic.
The food was great and the service was good. It was Valentine’s Day specials and bottle of Champagne was included, but when we asked to switch it to wine instead, we were not informed that will cost and extra $20.00. The waitress said it will cost less not more. That was the only thing made me unhappy.
All as expected, no surprises. Consistent food and service. Peculiar that every time I use Open Table for a reservation, we are seated near an entrance.
What happened with the menu? From the extensive selection of the old menu - there were about twelve items. I was able to get my old selection - despite being removed from the menu - but what happened?
We're sorry that our menu changes have disappointed you! We will be sure to share your feedback with our Culinary Director. Thanks!
The food was great but the service was much slower and less attentive than my usual experience.
They have no concept of what "reservation" means. I made a reservation for 7PM several days prior, showed up 10 minutes early and checked in, and was not seated until 7:30. The waiting area was packed and the majority of the people there seemed to have reservations and were waiting 30+ minutes for a table. One couple who had a 6PM reservation, and were there before us, was seated after we were. It was very loud, both in the waiting area and in the dining room . The waiter showed up to take our order promptly the moment we were seated, before we had any chance to look at the menu, and then was nowhere to be found when we were ready to order. Food came out quickly once ordered, but drinks took a while. The food was great. I would order takeout from here, but I would not dine-in again.
Service was great
Excellent food and service. The Miso Salmon was spot on. The Miso sauce was incredible. Veggies were cooked perfectly and complimented the salmon perfectly. The Chicken Lo Mein was perfect - great balance of tastes. Service was stellar!
Had a great evening! Food was very good. A little bit noisy but I willing to forget that because it was a Saturday evening. Overall it was good.
Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!
Had a great time food was amazing
We ordered the crispy chicken and it was soft and doughy.
Great service, had Happy Hour appetizers & good wine
Restaurant was not busy and service was slow. We sat for 10 minutes before a waitress appeared.
Ordered lettuce wraps which were ok.
It was one hour before our dinner arrived and the rice was cold.
Complained to manager who stated it was slow because of two large parties. The restaurant was about 20% occupied. Not sure how they handle an actual busy time.
Service was good but as night progressed our server became busier. Fod was great as always!
Food always great and plentiful.
A super advertised special of two entries for $25.00 made their fantastic food even more memorable. Plus they have such a variety of choices to choose from.
We were a party of (5) for Father’s Day, our Open table time was for 5:30 pm got there at 5:17 pm there was a pretty long wait line to check in which was fine expected it. One hostess doing everything. Checking in, seating, answering the phone and so on. When checked in at 5:32 she said it would be at 15-20 min. wait ok. Then 14 mins later a party of 6 checked in & hostess said the same thing to them. But then the woman complained about why she’d have to wait if she’s on the list for 5:30 but can’t be seated etc., so the hostess said hold on & left for a few seconds the. proceeded to seat them. Ridiculous we were there sooner. Whatever.. Finally seated us 18 mins later which was fine. But when seated almost 10 mins later the waitress stopped by to say she would be back in 5 mins. A bit more then 15-20 mins later she finally came over very sweet, said she just started 3 days ago & apologized proceeded to take our order very well. So we thought, but well over an hour she finally brought over our drinks, 2 were wrong,, & was never corrected & it was so hot in the restaurant, The dinners took forever it was crazy and I mean forever. Then when it came out all 5 dinners were all cold. But because we waited so long to get it literally we didn’t want to send it back. Most of the dinner wasn’t eaten but everyone was polite. Now at this point we just wanted another drink but she kind of just walked quickly as she spoke. And then as time pasted by now we just had to watch for her to see if we could catch her or someone for our check. Seemed as though once she went into the kitchen she never came out for a very long time. We feel as a newbie on her supposedly 3 days that she should have been still shadowing someone or had help. The food was awful the worst we have ever had at any PF Chang’s restaurant. And we’ve eaten in CA, HI, NY, & more terrible food. The tables around us sat dirty not buses. Not enough help very poor, disappointment.
P.F. Chang’s live up to my expectations from previous visits. Food was nicely prepared, tasty and not just “run of the mill Chinese food”.
The food and service we're excellent. The music was way too loud and more suitable for a bar than to a nice dining atmosphere.
Everything was good!
Great place! Excellent food, service, and ambiance!
Good food, great service, good location(inside the Colony mall). Thank you
The food was great and came out fast. Our server was awesome!
Food was very good. Server was friendly and helpful. Atmospheres was ok.
Our server, Marina, was excellent. Food was good but not great.
We usually love this restaurant but the food was uneven tonight and they dropped the only gluten free desert from the menu.
A fire alarm sounded and the staff failed to react.
This to me is a huge problem.
Grade school children routinely have fire drills and understand the necessity to leave a building when an alarm sounds.
One staff member said there’s nothing to be concerned about.
I venture to guess that’s what some people were probably told the night the titanic sank.
I am greatly disappointed in this visit.
Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
You can order delivery directly from P.F. Chang's - Albany using the Order Online button. P.F. Chang's - Albany also offers takeaway which you can order by calling the restaurant at (518) 454-0040.
P.F. Chang's - Albany is rated 4.1 stars by 53 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.