P.F. Chang's - Collegeville

3.7
icon/ic_reviewCreated with Sketch.
84 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Asian

Top tags:

Casual
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 84 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
4.0
food
3.8
service
3.8
ambience
3.6
value
Noise · Moderate
75% of people would recommend it to a friend
Sort by
Filters
KL
Philadelphia
1 review
Dined on 26 February 2020
Overall5food4service5ambience5

Ramen was ok. Our server was very good. Overall, an enjoyable dinner.

P.F. Chang's - Collegeville
Responded on 7 March 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

Report
OT
1 review
Dined on 22 February 2020
Overall4food5service4ambience5

Great! Nice waiter, yummy food.

l
Philadelphia
18 reviews
Dined on 9 February 2020
Overall5food5service5ambience5

The food and the service were excellent. I was glad to learn their Salt and Pepper Prawns entree will be returning to the menu. We will dine here again!

OT
1 review
Dined on 9 February 2020
Overall5food5service4ambience4

Son leaving to work in Idaho.

RC
Philadelphia
9 reviews
Dined on 4 February 2020
Overall3food3service5ambience5

Disappointing; I was not able to get my favorite hot and sour soup

RD
Philadelphia
1 review
Dined on 25 January 2020
Overall3food4service3ambience3

The wait when we got there for a little long for having a reservation. The host staff seemed a little out of sorts with the large amount of diners awaiting tables. The manager did apologize for the loner than usual wait and did comp an appetizer.

j
Philadelphia
2 reviews
Dined on 24 January 2020
Overall1food3service1ambience4

Rough experience all around. Hard to recommend the location, though we have had other consistently good experiences at the Plymouth Meeting venue.

We arrived on time for our 7:45 reservation. Our group of 6 was seated at 8:00. We waited an incredibly long time for a server to come by - not realizing that would be the theme for the evening.

We placed a full order (beverages, appetizers, entrees) at first sight of the server to try to help move things along. But, even with that the entrees arrived around 9:15. At that point, we requested them to go and even the packaging of the food took another 15 minutes.

We were in the restaurant for an hour and 45 minutes in total and only were able to eat the first round of food in that time. Other tables around us seemed to move more efficiently, so perhaps for smaller parties this venue is better able to accommodate a more normalized dining experience. For us, we are not sure if the challenge was with the server or the kitchen or both but it was quite unpleasant and we won’t be returning. If you have a lot of time and aren’t too terribly hungry, it may be worth giving this location another shot.

RK
Philadelphia
2 reviews
Dined on 20 January 2020
Overall2food3service3ambience3

I enjoy dining at P.F. Changs but I feel like the service and quality of food has been going down over the past year. Furthermore, this was the second time we had an issue with a reservation made through Open Table. When we checked in, the hostess did not have our reservation. She asked if it was made through Open Table and then told me that their system does not communicate with Open Table so she did not have a table for us. Fortunately it was pretty empty so they got one ready, but we waited 15 minutes despite having a reservation. We were there to celebrate my birthday and seriously considered leaving to go somewhere else because of the confusion and poor service. I am not sure if we will dine here again in the near future.

OT
Philadelphia
1 review
Dined on 11 January 2020
Overall5food5service5ambience4

Had to wait a bit, and my favorite item had been removed from the menu. Food was good.

OT
New Orleans
2 reviews
Dined on 4 January 2020
Overall4food3service5ambience3

Something happened in the kitchen and they ran out of sushi rice. The manager came and communicated the problem. Comped me some food for the inconvenience, Gave me a $25 credit and a $25 gift card for my next visit. Couldn’t have handled the problem better, the standard for how problems should be handled.

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
OT
1 review
Dined on 4 January 2020
Overall1food2service1ambience2

Our reservation was for 6:45. We were not seated until 7:15. When we got to our seat the floor had so much food on it I thought the carpet was speckled. I did not even want to place my purse on the floor. We waited for our waitress to come and take our order. We ordered 3 appetizers. They did come out hot but we had no plates or utensils from which to eat with. We asked for additional dipping sauce. It never came. We waited quite awhile after our appetizers were finished before the waitress came back to take our dinner order. When the meals came out we asked for salt and pepper. It did eventually come out but the meal was just about finished. I can say again that the food was hot. I was disappointed with my shrimp dish. The flavor was okay but it had so much batter around the shrimp. It was not what I expected from this restaurant. I thought it would have been a better quality. I was not impressed with the dish or the restaurant. It was our first and unfortunately our last time there.

P.F. Chang's - Collegeville
Responded on 9 January 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

Report
CT
Philadelphia
1 review
Dined on 4 January 2020
Overall3food4service4ambience4

We waited 25 mins even though we had a reservation. The menu on the website is not the same as the actual menu provided at the restaurant.....very limited selections on the menu. Some items I had previously were no longer being offered and some dishes weren't available which was very disappointing. But, what we did order was very tasty and satisfying.

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
KA
Philadelphia
10 reviews
Dined on 4 January 2020
Overall4food4service4ambience4

It was a nice experience. My food (Pepper Steak) was rather spicy, although that was indicated on the menu, which was disappointing. We like the restaurant and eat there several times a year.

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
R
Philadelphia
22 reviews
Dined on 31 December 2019
Overall2food5service1ambience1

This was our worse experience at a P. F. Chang:

1: Had a 6:30pm reservation, and still waited 20 minutes to be seated.

2: Were seated at the bar area, and did not have a regular waitress.

3: Drink order was taken and delivered pretty quickly.

4: ONE HOUR AND 10 MINUTES later, we still had no appetizers and no entrees delivered to the table.
AND, the female bartender never checked back with us.

5: At ONE HOUR AND 15 MINUTES, I spoke to the Manager. Told him that I realized that they were extremely busy, but we were all hungry. Asked if we should just pay for our drinks and go home and eat.

6: The manager checked, and said our order was next in line. Within 5 minutes, food started to arrive.

7: The manager then came to the table, and explained that their "to go" orders were exceeding all expectations, and that their operating system handled the "to go" orders before the "in house" orders.

8: Now, he did comp our beverages, all sodas and one beer.

9: The food was delicious, but I will never go to a P F Chang on New Year's Eve again.

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
m
Philadelphia
14 reviews
Dined on 28 December 2019
Overall4food4service4ambience3

Enjoyed food. Flow and availability of menu items disappointing. Long wait for soup. Ran out of noodle chips

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
t
Los Angeles
136 reviews
Dined on 23 December 2019
Overall4food4service4ambience4

Good food good choice good service

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
T
Philadelphia
20 reviews
Dined on 20 December 2019
Overall4food5service3ambience4

Food and wait staff excellent. Waited 15 minutes for our bar drink, food took longer than anticipated.

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
OT
Philadelphia
1 review
Dined on 20 December 2019
Overall5food5service5ambience5

Experience was great. Went there for a birthday with 9 people and everything was awesome. Food came out hot and drinks were good!

P.F. Chang's - Collegeville
Responded on 9 January 2020

Thank you for letting us be a part of it! We look forward to seeing you again soon!

Report
m
Atlantic City
8 reviews
Dined on 20 December 2019
Overall1food1service1ambience1

The new menu is horrible. they took off all our favorite items. We won't be back.

P.F. Chang's - Collegeville
Responded on 9 January 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
OT
Philadelphia
1 review
Dined on 7 December 2019
Overall1food3service1ambience1

Overall experience was very disappointing. Restaurant was serving a truncated menu that was missing many favorites. Portion sizes were considerably smaller. Entree was served before the appetizer and server didn’t seem like that was a big deal. Service was less than helpful. Overall we were in and out in less than 40 minutes. Felt far more like fast food than a true restaurant. Was incredibly disappointed in the whole experience.

w
Philadelphia
23 reviews
Dined on 7 December 2019
Overall4food4service4ambience3

We don't exactly know why PF Chang is part of open table because whenever we reserve on it, we show up and then we wait and get in line with the other people that are waiting. So basically you don't have reservations like other restaurants. Food is always good and service can be spotting but in general fairly good.

JL
Philadelphia
13 reviews
Dined on 23 November 2019
Overall4food4service5ambience4

“Atticus” was our server and he was terrific
Never had to ask for anything, he was working hard
The food was very good and we celebrated our sons birthday. Love to eat at this vibrant place

P.F. Chang's - Collegeville
Responded on 27 November 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
OT
Philadelphia
3 reviews
Dined on 9 November 2019
Overall5food5service5ambience5

Family gathering

OT
1 review
Dined on 24 October 2019
Overall3food5service2ambience4

The food was delicious but the service was lacking even though the restaurant was not even busy. Considering the restaurant was mostly empty we were seated by a door to the outside patio that was continually opening bringing cold wind. Our servers were inattentive leaving me waiting to order an additional drink for longer than 15 minutes.

P.F. Chang's - Collegeville
Responded on 1 November 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
LF
Philadelphia
115 reviews
Dined on 20 October 2019
Overall2food4service2ambience4

I eat at this location often but this time I have to downgrade my ratings due to the experience. The server seemed ill prepared. He didn't have any paper to write my order or take down my rewards number. He said he would get it later before the check. He forgot and had to go back and add it after he brought the "check" to the table. Though not the servers fault I also was brought the appetizer (pan fried pork dumplings) with my entree. He apologized, apparently the kitchen burned the appetizer the first time so they had to remake it. The food itself was good as always. The biggest issue I have is with the way the location now gives the check. It now brings a small tablet with the info. They did this last visit as well. I find it very annoying because there are all these screens you have to go thru (asking for feedback on the food , e-mail address for electronic receipt etc.) before you even get to the place where you can see the amount owed. VERY ANNOYING. This visit there was an additional issue in that the tablet screen was blank and I couldn't even see the amount. I ended up just giving him my card since I knew about what the bill should be. Frankly I don't like having to deal with going through all these screens to see and pay my check. As a result I won't be frequenting this restaurant anymore (perhaps take-out on a rare occasion I order take out). When I am finished eating and ready to pay my bill I don't want to go all the effort to get the bill. They need to just bring me the check so I can pay it and leave.

P.F. Chang's - Collegeville
Responded on 25 October 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
OT
1 review
Dined on 13 October 2019
Overall1food2service1ambience1

We went for Our Anniversary. Worst place ever. Never again. Service was horrible all around

P.F. Chang's - Collegeville
Responded on 25 October 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
OT
Philadelphia
12 reviews
Dined on 12 October 2019
Overall1food4service5ambience4

The food was great and the server was fantastic, but it took us well over an hour to get our food. The whole experience took 2 hours and we did not get dessert.

P.F. Chang's - Collegeville
Responded on 25 October 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
LF
Philadelphia
115 reviews
Dined on 21 September 2019
Overall4food4service4ambience4

Always have a good experience at this place. I love the Chang's Spicy Chicken.

MT
Philadelphia
1 review
Dined on 8 September 2019
Overall5food5service4ambience5

The food and atmosphere of the restaurant was great and we enjoy going there when we are in the area.

P.F. Chang's - Collegeville
Responded on 11 September 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

Report
KP
Philadelphia
2 reviews
Dined on 26 August 2019
Overall5food5service5ambience5

We celebrated a loved one's birthday and had a great dinner. Matt our server was great and very attentive to our needs. AWESOME experience

LF
Philadelphia
115 reviews
Dined on 24 August 2019
Overall4food4service4ambience3

Always good food. The place tends to be really quiet at lunch on weekends

P.F. Chang's - Collegeville
Responded on 11 September 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

Report
JS
Philadelphia
6 reviews
Dined on 17 August 2019
Overall3food3service1ambience3

Waiter had no clue on service and continued to use buzz words when he delivered our food. Appetizers came out before the drink order and the food arrived way late and cold.

P.F. Chang's - Collegeville
Responded on 11 September 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
S
Philadelphia
8 reviews
Dined on 7 August 2019
Overall4food4service3ambience4

Food is always good. Service was a little slower than usual but that might be that one of the diners asked for "no garlic" and it may have resulted in additional time to prepare the meal.

LS
Philadelphia
1 review
Dined on 5 August 2019
Overall5food5service5ambience5

Delicious food, good value.

P.F. Chang's - Collegeville
Responded on 7 August 2019

Thanks so much! We appreciate your kind words.

Report
JJ
Philadelphia
16 reviews
Dined on 4 August 2019
Overall4food5service4ambience3

Wonderful food but seating is a bit close to other parties.

JR
Philadelphia
5 reviews
Dined on 26 July 2019
Overall4food4service4ambience4

A pleasant meal with superb lettuce wraps.

P.F. Chang's - Collegeville
Responded on 27 July 2019

Thanks! We’ll share this with our team! Hope to see you soon!

Report
OT
Philadelphia
1 review
Dined on 17 July 2019
Overall5food5service5ambience5

Our waiter, Steven, was fantastic. Great service, very efficient, excellent at his job.

P.F. Chang's - Collegeville
Responded on 27 July 2019

Thanks! We will be sure to recognize Steven! Hope to see you soon!

Report
LF
Philadelphia
115 reviews
Dined on 14 July 2019
Overall4food4service4ambience4

Was surprised about how empty the place was at noon on a Sunday, although more and more people started arriving prior to my finishing the meal. So now I know when the crowds arrive. Great food as always

P.F. Chang's - Collegeville
Responded on 27 July 2019

Thanks! We’ll share this with our team! Hope to see you soon!

Report
c
Philadelphia
4 reviews
Dined on 2 July 2019
Overall3food3service2ambience5

I've been to other locations of p.f chang and it was my 1st time to this one. The space and ambience was great but the service was quite slow. They did say it was busy for a weekday night but they were real slow with everything. Drinks came out late, food came out late, had to wait to place order for a while etc etc. Also, said that we wanted brown rice and when the waiter brought our food he brought a bowl of white rice and said "I just brought this since we don't have brown rice at the moment", which is fine but a heads up and asking if we were ok with that before you actually brought it out would have been nice. When the check was brought over with fortune cookies the wrappers of the fortune cookie had so much sauce/food residue on it that it was sticky and gross. Not that we eat fortune cookies but just to lift those off the check was gross

P.F. Chang's - Collegeville
Responded on 27 July 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

Report
MR
Philadelphia
13 reviews
Dined on 23 June 2019
Overall5food5service5ambience5

My boyfriend and I enjoyed both our meals and our server was very attentive!