P.F. Chang's - RidgeHill - Yonkers

3.1
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31 reviews
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$30 and under
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Asian
Top tags:
  • Happy Hour
  • Good for Anniversaries
  • Good for Birthdays
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 31 People Are Saying
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Reviews can only be made by diners who have eaten at this restaurant
3.1based on recent ratings
3.6
food
3.2
service
2.9
ambience
3.3
value
Noise · Moderate
100% of people would recommend it to a friend
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G
Atlantic City
6 reviews
Dined 5 days ago
Overall 1food 1service 1ambience 1

Will never go back there. How in the world is it still allowed to remain open? It looks dirty as soon as you walk in. Food on the floor. Tables look dirty. The kitchen area doesn’t even look clean. What happened to this chain? Don’t think it’s going to last! Totally disappointed. Only good service was the waitress.

OT
New York Area
5 reviews
Dined on 17 August 2019
Overall 1food 5service 2ambience 1

Had a reservation and we were seated almost 35 minutes after our scheduled time.

Once we finally were escorted to our table we were greeted by our friendly server. She took our drinks order but never gave us our serviettes and utensils!!! We only received three of our 4 drinks. And after receiving ours apps I had to flag the server down for our serviettes 🥴🥴

From the previously posted reviews we knew not be in any rush ordering our entries!! So we ordered our apps and the children's entries!!

The apps arrived in a timely fashion and were lovely!!! PF Changs food is always enjoyable!

Once the apps were on the table we ordered the dinner!! Yikes we had only finished the apps and wow there was dinner!! Personally I like a little rest between courses!! It would be nice if kitchen had better timing in that way!!!! However, It was delicious!

We were celebrating my daughters birthday and she enjoyed the happy birthday song with dessert and a candle!!!

Server was very nice and tried her best to be accommodating!! Overall experience was ok!! Would I go back no not again!!!

c
New York Area
55 reviews
Dined on 3 August 2019
Overall 3food 2service 2ambience 3

I had high hopes for my trip to P.F. Chang's in Ridge Hill. I have had good experiences at other branches in AL and ATL (the city location and the airport location).
First and most importantly, the rice was horrible. It had at least 3 different textures from slightly crunchy to hard to mushy. None of those textures was the right one. I mentioned it to our server and she said sorry and walked away.

The drinks took too long, because we received them after our appetizers. A second drink ordered came with the check (not requested) and the dessert menu. I was confused about why we would receive them together. When we ordered dessert the waitress requested the check back to update it.

All in all, it was not what was expected from P. F. Chang's from my past experiences.

P.F. Chang's - RidgeHill - Yonkers
Responded on 8 August 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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AT
New York Area
33 reviews
Dined on 28 July 2019
Overall 4food 5service 4ambience 2

Food delicious noise level terrible

P.F. Chang's - RidgeHill - Yonkers
Responded on 8 August 2019

Thanks for sharing and we’ll ensure that we pass this along to our team. Hope to see you soon!

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LI
New York Area
6 reviews
Dined on 26 July 2019
Overall 1food 1service 1ambience 1

Service poor, the food I will not recommend to my worst enemy , got sick from it.

OT
New York Area
2 reviews
Dined on 14 July 2019
Overall 4food 4service 3ambience 4

The place itself is amazing and the servers are all very well mannered. Just had a bad case of flies in the restaurant so couldn’t enjoy the food. Also had a server swap after drink orders...almost always means being forgotten about by the server tagging in.

c
New York Area
9 reviews
Dined on 29 June 2019
Overall 1food 1service 1ambience 1

I got my appetizer with the main course . Everything came together .They have a lot of employees walking around but the service is not good. They had dirty tables . I just didn’t enjoy my meal . Sorry not coming back .

P.F. Chang's - RidgeHill - Yonkers
Responded on 3 July 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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m
New York Area
82 reviews
Dined on 11 May 2019
Overall 1food 1service 1ambience 1

I much prefer writing about great experiences but hopefully someone will pay attention to the problems that P.F. Chang's- at Ridge Hill has to address at some point. Like several others already on record the staff are not aware that Open Table is taking reservations. We were greeted with, "We don't do that" - happily a manager intervened at immediately sat us at a table. The reception area was mobbed and the young folks manning their stations looked frazzled by the long lines of people in the entry Hall area.
The waiter was pleasant and our orders were processed quickly. Two appetizers- but they did not come out of the kitchen together - so we finished the first and a server literally deposited the next one on our table with dirty plates and silverware making no attempt to clear the table. We were asked to keep our used silverware covered in the sticky sauces from the first dish. P.F. Chang's has changed. I remember when the food at one of the Manhattan sites was interesting. Now it's gloopy, sweet or sweet/sour sauces and under-fried doughy chicken or beef bits. Even the "fried rice" is soft and mushy. I no longer recognize the Asian cooking - not sure any real cooking is happening here. We actually decided that one of the dishes wasn't very appetizing - so we asked to sample a third main dish. That took up to 30 minutes to arrive. During that time you could see how furiously hard everyone was working - literally racing around to serve food but the coordination was missing. The kitchen churns out barely finished dishes - to servers whose only function is to race the food to the table and have nothing to do with clearing away any dishes. No one offered water, and no one came to bus the table until literally 90 minutes into the meal. I only noticed one busboy. And the noise -deafening. Aside from the confused receptionists, the staff inside the restaurant are all young and eager but have no guidance and apparently little training.
Honestly, no reason to return.

P.F. Chang's - RidgeHill - Yonkers
Responded on 19 May 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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SR
1 review
Dined on 27 April 2019
Overall 4food 5service 4ambience 5

Great fresh food. Good customer service. Reservations for weekend evenings are highly suggested.

G
New York Area
4 reviews
Dined on 20 April 2019
Overall 2food 2service 4ambience 2

Server was great restaurant very unorganized

P.F. Chang's - RidgeHill - Yonkers
Responded on 25 April 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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c
New York Area
72 reviews
Dined on 23 March 2019
Overall 1food 1service 3ambience 1

DISGUSTING!!! I will NEVER return to this restaurant again. First I was given a dirty glass which they corrected. Then I ordered the chicken lettuce wrap. The lettuce was ripped up into tiny pieces. The manager claim they ran out of lettuce but I saw 4 more orders after my order. I ordered Mongolian beef for dinner. The manager was very nice he apologize for the 20 minute wait for our entree. He said they were making more sauce for the Mongolian beef which used to be my favorite dish. To my surprise, when my entrée did arrive it was dry and hard with the biggest pieces of scallions; I’ve ever seen in my life. By then I was so disgusted I just wanted to leave. The beef was dry & hard from being over cooked. Where was the sauce that the manager claim they were making. NEVER AGAIN!!

C
New York Area
9 reviews
Dined on 23 March 2019
Overall 4food 4service 4ambience 4

I use to go to the White Plains location and so happy this one was opened in Ridgehill, Yonkers. Always love the food and drinks at PF Chang! Our waiternthat day gave us good attention. Thanks

FF
New York Area
40 reviews
Dined on 8 March 2019
Overall 5food 5service 5ambience 5

PF Chang's at Ridge Hill did not disappoint! The food, the service, and the price are all terrific! Mom and I went for the Happy Hour -- $6 drinks and appetizers before 6pm. We shared (4) appetizers -- crab wontons, calamari, shrimp dumplings, and chicken lettuce wraps. All were delicious! And the drinks -- she had the Asian Pear Mojito and I ordered the Blushing Geisha -- soooooo GOOD! Needless to say, WE WILL BE BACK VERY SOON!!!

N
New York Area
1 review
Dined on 23 February 2019
Overall 1food 3service 3ambience 2

Hostess had me wait forever even though I had a reservation. One of the kind waiters notice and brought it to the managers attention and we were quickly seated. Hostess didn’t even apologize. Meanwhile she was seating people who came way after us. Hey folks, get your act together if you want to make your one year anniversary. Restaurants don’t last that long at that spot. Hmmm. I wonder why.

o
New York Area
4 reviews
Dined on 23 February 2019
Overall 1food 1service 1ambience 3

Total mismanagement. Took them more than 40 min to seat us even after we booked a time through opentable. In the first hour we only received a cold bowl of soup. The food was super late and the servers were running clueless. After that they missed items from our order. The hot and sour soup was just sour and had no heat. Lo Mein had no salt and was sweet. Will not recommend anyone to go there.

AM
New York Area
1 review
Dined on 16 February 2019
Overall 1food 1service 1ambience 1

What an awful experience. Had a reservation booked at 8:15, reached 8:14, left at 8:30 didn’t get called in to be seated. The front hostess was very rude. I came in before a family of 5 and they were greeted and treated first. The hostess constantly fraternized with her coworkers rather than greet the on coming guests. It seemed operationally, P.F. Chang’s in ridge hill, needs train the staff to handle high volumes of guests. The majority of guests coming left within 3 minutes due to the poor door to seating wait times.

OT
Denver
1 review
Dined on 16 February 2019
Overall 5food 4service 5ambience 4

Everyone was super nice from the moment we arrived until we left. It was my first time ever going to this chain restaurant and happy to say that it was much better than expected

C
New York Area
3 reviews
Dined on 13 February 2019
Overall 2food 3service 2ambience 4

It was okay. The service needs attention though. Took the server about 20 minutes for a glass of water...

CD
1 review
Dined on 9 February 2019
Overall 4food 5service 5ambience 5

We had an excellent experience. Seated in a short time. Our waiter Troy was fantastic. Party of 4 and we ordered a lot of food. Food was perfect and delicious except we had one side we didn’t care for Brussels Sprouts (too spicy) and management offered to take off the bill. Great team of friendly people.

The new atmosphere was perfect vibe for ridge hill. Very cosmopolitan. I like it for a change from the regular P.F. Chang ambience. Nice to shake it up yet have same great food!

I really don’t understand the bad reviews? We had a lot of food and it was all good. Place was clean and inviting.

RC
New York Area
59 reviews
Dined on 8 February 2019
Overall 4food 4service 5ambience 3

We misordered a sushi roll we couldn't eat due to allergies server were very nice and gave alternatives

JL
New York Area
6 reviews
Dined on 5 February 2019
Overall 1food 1service 1ambience 1

As a longtime Open Table member I am requesting these comments be part of PF Changs review page. Booked a table for PF Changs at their Yonkers location for Tuesday, Feb. 5 at 7:15pm on Open Table. Arrived at 7:05pm. Host did not have our reservation and told us would be checked in as having a reservation and will get us in as soon as possible. Received a text at 8:11pm indicating table will be ready shortly. Of course we left and will never go back again. While waiting, we observed the floor from the front entrance leading to the dining tables to be absolutely filthy. Waiters were dropping dinnerware and diners were waiting forever to be served. An additional important note, I was there previously for take out. They mislabeled out entrees, did not give us lettuce with our lettuce wrap appetizer and gave us only one serving of rice for the 2 entrees. This restaurant is off my list and patrons should seriously consider this review.

F
New York Area
13 reviews
Dined on 5 February 2019
Overall 5food 5service 4ambience 5

Enjoyable meal!

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VA
1 review
Dined on 5 February 2019
Overall 1food 3service 1ambience 1

The food is good but management and service atrocious. We booked on open table but host did not have our booking so we had to wait 15 min for the table. Our food took extremely long to come out and was I complete. We were told the kitchen ran out of rice. I have never heard of a Chinese restaurant running out of rice. Floor was dirty, all customers unhappy and hungry. Waiters were stressed because kitchen was not providing them with their orders. Overall vibe was tense. Our waiter was apologetic and nice but couldn’t really fix it. Kitchen management is a disaster. Don’t go.

OT
New York Area
1 review
Dined on 5 February 2019
Overall 2food 4service 2ambience 4

We were seated in the bar area and our server was the bartender, waiter and the person responsible for take out service. Needless to say we received poor service. Our server way overworked.

The restaurant should hire more staff!

LH
New York Area
12 reviews
Dined on 30 January 2019
Overall 1food 1service 1ambience 1

Food was cold and the waiter wasn’t very attentive, also assumed I gave him a $30 tip especially when I sent my food back. Had to wait a long time to get my money back. Extremely disappointing

F
1 review
Dined on 31 December 2018
Overall 3food 2service 5ambience 1

Great waitress. Long wait to be seated even though we had a reservation and the place was more than half empty. Food was different in style and presentation then other locations...that was confusing. Background music was terrible.

P
New York Area
8 reviews
Dined on 29 December 2018
Overall 2food 3service 3ambience 2

They are new so I know they are getting it together. They lost my Open Table reservation and told me it was a 2 hour wait! Once I found the email confirmation and told them it was my son’s 14th birthday they manager did accommodate us within about 40 minutes. Although that required some pushing on my end that I would preferred to not have to do. It was very hectic in the waiting area and you could tell waiters, managers and staff were scrambling. I’ll chalk it up to being new and still working the glitches out. Just hoping they can get it together.

M
1 review
Dined on 27 December 2018
Overall 1food 2service 1ambience 2

Restaurant needs help. They had to comp my meal because it took so long. They need help

OT
New York Area
1 review
Dined on 22 December 2018
Overall 1food 1service 1ambience 2

Drinks did not come in a timely manor with one showing up after the main dishes were served. One of the main dishes came out 20 minutes after the other main dishes. The manager explained that the food needs to be perfect and this dish was not up to standard. Once it did come out it was not vegetarian as ordered. Guess we still need to work on the perfection part.

the manager did apologize and took the dish off the bill. He also gave us a 25 dollar gift card to come back. he did a great job dealing with the situation. I would come back but only after a few month and some time for the staff to get the hang of it.

OT
New York Area
1 review
Dined on 22 December 2018
Overall 1food 4service 1ambience 4

We made a reservation on open table but then we went to the restaurant they said they are not excepting open table reservation. They said they would put us down but the we had to wait and additional 30 min after our reservation time. I management showed have consideration for their mistake on maintaining their opentable reservation the hostess should have seated the reservation as soon as possible instead of me seeing groups of the same size bring seated before me.

MJ
New York Area
47 reviews
Dined on 21 December 2018
Overall 3food 3service 5ambience 3

I love PF Changs and was excited that RidgeHill was getting one close to home. BUT the ambience is not like the other PF Changs. Had a totally different feel to you. The appetizers were great, lettice wraps and wontons but had to send back the Crispy Honey Chicken which I have had before. It tasted like it was fried twice just not good at all. Manager took it off the bill but not the same experience I have had at other PF Changs in the past.