P.F. Chang's - Santa Monica

4.3
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46 reviews
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$30 and under
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Asian

Top tags:

Casual
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 46 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.2
service
3.7
ambience
4.1
value
Noise · Quiet
100% of people would recommend it to a friend
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s
Los Angeles
159 reviews
Dined on 2 November 2019
Overall4food5service4ambience4

It is a lovely restaurant and comfortable to dine in.

Our server was attentive and brought each dish as ordered.
Each dish was cooked fresh and served hot, and delicious.

We belong to the club and were told we had a free entree.
That was a pleasant surprise.

Would highly recommend this restaurant to anyone who likes
good food.

P.F. Chang's - Santa Monica
Responded 6 days ago

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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JK
Los Angeles
36 reviews
Dined on 30 October 2019
Overall5food4service5ambience5

We came here because our friends remembered it as a place for Chinese they used to love. They checked us in, we were seated immediately and handled our friend’s walker for him. All noted very good host desk attention. Server acknowledged us and brought waters immediately. We dragged our feet a little on ordering (not sure what we wanted) so our very patient server came back to check in. Drinks and appetizers served all good and tasty. Main dishes came next and for the most part they were good. The most outstanding thing about our meal was our server! ERIC! Folks...this guy is stellar!! I hope you read this ERIC cuz we luved YOU! Thank you so much!!!

P.F. Chang's - Santa Monica
Responded 6 days ago

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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s
Los Angeles
159 reviews
Dined on 11 October 2019
Overall4food4service4ambience4

There were four in our party and our server was able to handle everything well.
He checked back often. He brought our food in a good pace.

We took advantage of the special of the night--fried rice and it was refilled
as we requested. Our other dishes were very delicious and served warm.

We all enjoyed our meal thoroughly.

P.F. Chang's - Santa Monica
Responded on 19 October 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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m
Hawaii
6 reviews
Dined on 17 September 2019
Overall3food2service4ambience2

子どもたちのパーティーが騒がしかった。
味の薄いアジア料理でテーブルの上の醤油が役立った。

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OT
New York Area
2 reviews
Dined on 10 September 2019
Overall5food5service5ambience5

LJ was a great server!!

P.F. Chang's - Santa Monica
Responded on 20 September 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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JK
Los Angeles
5 reviews
Dined on 24 August 2019
Overall4food4service3ambience4

All around good food and ambiance. Service was slow and needed repeating to get things served properly

OT
Los Angeles
5 reviews
Dined on 1 August 2019
Overall1food4service1ambience1

We had an interesting experience at P.F. Chang’s in Santa Monica. I am local and took my friend and his family from out of town, he has a 1 1/2 year old child. All was good until the child cried for no longer than 5 seconds; the manager came over and asked if the baby wanted milk or a kids menu or for the baby dad to take him on a walk because customers were complaining.
I told him that the child was behaving during dinner and had a brief cry but he was not being a nuisance. We were towards the end of our dinner, I immediately asked for the check, paid and left.

Food was good, waiter was professional, clean restaurant. Just terrible experience with the restaurant manager. I will not return.

P.F. Chang's - Santa Monica
Responded on 8 August 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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SP
Orange County
4 reviews
Dined on 20 July 2019
Overall5food5service5ambience5

Best location

P.F. Chang's - Santa Monica
Responded on 8 August 2019

Thanks so much! We hope to see you soon!

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MT
Los Angeles
117 reviews
Dined on 18 July 2019
Overall5food5service5ambience5

Have already recommended to friends. This is our closest location, so is our go-to. Never fails to please with fresh, well-prepared food, hearty portions, fair prices, and first rate service. Our server the other day was LJ, who was attentive and had a fast sense of humor. Also he made sure that our request for the vegetables to be on the soft side was fulfilled perfectly.

P.F. Chang's - Santa Monica
Responded on 8 August 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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IB
Liverpool
13 reviews
Dined on 16 July 2019
Overall5food5service5ambience4

Good quality food and great service. This was good value Chinese food.

P.F. Chang's - Santa Monica
Responded on 8 August 2019

Thanks for sharing your feedback with us! We hope to see you soon!

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SS
Miami
9 reviews
Dined on 7 June 2019
Overall4food4service5ambience4

Ross was amazing

OT
Los Angeles
1 review
Dined on 6 June 2019
Overall5food5service5ambience5

Sons graduation

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OT
San Diego
1 review
Dined on 2 June 2019
Overall5food4service4ambience4

Good food, large servings

D
Phoenix
12 reviews
Dined on 1 June 2019
Overall5food5service5ambience5

Waitress was excellent with good recommendations
Food was good as expected

P.F. Chang's - Santa Monica
Responded on 5 June 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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KF
Los Angeles
11 reviews
Dined on 19 May 2019
Overall5food5service5ambience4

Good food, service, and nice place to celebrate. The wait staff was very helpful.

OT
Los Angeles
1 review
Dined on 16 May 2019
Overall5food5service5ambience5

We had a great time!

OT
Los Angeles
1 review
Dined on 14 May 2019
Overall5food5service5ambience4

Very good experience food was lovely as was the service

OT
Los Angeles
1 review
Dined on 21 April 2019
Overall5food5service5ambience5

Great way to spend Easter Saturday

J
Los Angeles
18 reviews
Dined on 6 April 2019
Overall4food5service4ambience3

Surprisingly good food at a chain restaurant, the food was fresh, the right size portions, and the server was funny and helpful. We will be back and bring our friends.

OT
Los Angeles
1 review
Dined on 30 March 2019
Overall1food3service1ambience1

Horrible experience! We had 3 different servers. We were seated at 8:00pm, ordered immediately following the news that “our server was taking care of a table of 17” we didn’t get our food until 9:00pm.

Overall a very uncomfortable evening. No one would have noticed or missed us if we would gave walked out during any second if our visit.

P.F. Chang's - Santa Monica
Responded on 3 April 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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e
Charlotte
24 reviews
Dined on 22 March 2019
Overall1food1service1ambience1

We are frequents to PF Changs all over the country and I was super excited to visit the location in Santa Monica! However, when we arrived we were disappointed in the cleanliness of this location and the quality of the food. I ordered the long life noodles and prawns, the dish was really greasy and these did not look like prawns..... they were more like large shrimp. We also ordered the pad thai with shrimp and it was tasteless - had to add all sorts of special sauce combos. Not sure what is going on with this location. But, I expect this location to surpass expectations. #sadday #cleanthetablesandfloors

P.F. Chang's - Santa Monica
Responded on 4 April 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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AH
Central Coast
8 reviews
Dined on 22 February 2019
Overall5food5service5ambience5

It was good as always.

DF
Las Vegas
10 reviews
Dined on 10 February 2019
Overall4food5service5ambience3

Great server, RJ or LJ?

l
Los Angeles
18 reviews
Dined on 8 February 2019
Overall5food5service5ambience5

Always reliable- good food and service. Love the Mai Tai!

MM
Los Angeles
13 reviews
Dined on 5 February 2019
Overall3food1service3ambience3

Unfortunately, the food was sub par in relation to the price of the food. It took over 20 minutes to get a glass of wine from the server. I have recently gone to the Torrance and Anaheim location and the food and service was excellent. I will not be returning to the Santa Monica location.

P.F. Chang's - Santa Monica
Responded on 2 March 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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TS
Los Angeles
4 reviews
Dined on 19 January 2019
Overall4food4service4ambience4

Everyone was very friendly and professional.


Thank you for doing a great job. We appreciated the personal service.

Todd Shields

OT
Los Angeles
3 reviews
Dined on 18 January 2019
Overall5food4service4ambience4

Everything was pretty good. We will come back.

NH
Atlanta
5 reviews
Dined on 5 January 2019
Overall4food4service4ambience5

We were seated a little before our 6PM reservation, which was very nice! The restaurant was not busy and we were greeted by our server a few short minutes after being seated.

I gave the overall experience 4-stars because our server took longer than usual to bring us our beverages and appetizers. We waited almost 20 minutes for our drinks alone and then the appetizers followed. I am not sure what the delay was considering (as I stated earlier) the restaurant was not busy and there were several tables open. She wasn’t very attentive once our meals arrived; she didn’t bother asking if we needed another beverage although my glass sat empty.

The food was delicious (as usual) and we made the best our rainy Saturday night.

JK
Los Angeles
9 reviews
Dined on 4 January 2019
Overall5food5service5ambience5

Always a great deal here and excellent service too.

LA
San Francisco
2 reviews
Dined on 31 December 2018
Overall4food4service5ambience4

The waiter was very patient with us, helpful and professional. I liked my Pad Thai and the Strawberry Cucumber Lemonade. The Brussels sprouts were too spicy for me. But I definitely recommend this place for lunch and dinner.

JK
Los Angeles
9 reviews
Dined on 26 December 2018
Overall4food4service4ambience4

I always have a good experience here.

TG
1 review
Dined on 24 December 2018
Overall1food1service1ambience1

Our party arrived a little late, but seated us right away. No server came to provide set ups or water. A few minutes later a table of 6 next to us got up and left saying that they had a 6:45 reservation, had ordered and had not received their order. It was now 8:00. We ask some people at the next table, they had been there since 6:00. They had not received their order. It was Christmas Eve. The lines and crowd for take out were very long. We got up and left after hearing about all this. We went to a Mexican restaurant down the street where it was very pleasant, not crowded and service was great.

P.F. Chang's - Santa Monica
Responded on 17 January 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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S
Milwaukee
8 reviews
Dined on 24 December 2018
Overall2food3service1ambience4

Overbooked & understaffed. We had a 7:15 reservation and we're seated at 7:45 only because I insisted on sitting at a table that had been cleaned off but not reset. When the waitress finally took our order she said to order everything we wanted with our drink order because the kitchen was way backed up. When we got the first item 30 min later, we still had no place settings. Our poor waitress was very sweet and gave us 30 dollars off our bill which we gave back to her in tip. When we left , the restaurant had been closed for an hour and people were still waiting for take out orders that had been called in 2 hours eArlier.

P.F. Chang's - Santa Monica
Responded on 27 December 2018

Sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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WM
Dallas
5 reviews
Dined on 24 December 2018
Overall1food3service1ambience1

Christmas Eve. Knowing a likely high demand for both walk-in and take out, the restaurant was woefully unprepared for the onslaught of diners. We had a reservation at 7:00 and while we actually sat down at about 7:10, we did not get our good until after 9:00 and only saw our server twice. We finally had to get up and roam around the restaurant to find water to re-fill our glasses. We love PF Chang. But we hated our Christmas Eve experience in Santa Monica. That said, the food was good.

C
Los Angeles
14 reviews
Dined on 24 December 2018
Overall1food1service1ambience1

We waited one and a half hours after our lettuce wrap. No food being served to anyone, just filling phone orders.
We paid for the wrap and left.
Poorly run and disorganized .

P.F. Chang's - Santa Monica
Responded on 27 December 2018

We are sorry to see this! We would like to reach out to you about your visit. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
1 review
Dined on 24 December 2018
Overall1food1service2ambience1

Waited 30 minutes even though we had a reservation. First were seated at a table that was too small for us. Waited 2 hours and still didn’t get food we ordered other than two appetizer. They served us two dishes to “tie us over” as we waited for the food we actually order. We ended up leaving 2 hours and 15 minutes after arriving/ordering without getting our food. Horrible experience!

P.F. Chang's - Santa Monica
Responded on 21 January 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
Chicago
2 reviews
Dined on 24 December 2018
Overall2food4service2ambience2

We dined Christmas Eve - the kitchen and staff were overextended and service was galatial. Our entrees arrived over an hour after we ordered. Our appetizers followed another 15 minutes later. If not for our waiter, who remained professional and pleasant throughout our experience, our ratings would have been lower. P.F. Chang's must accommodate unusually high demand with appropriate staffing - not shift this burden onto its customers.

H
New York Area
29 reviews
Dined on 24 December 2018
Overall2food3service1ambience1

Waited 1 hour 15 minutes to get our food. They apparently (told quietly) that they serve take out orders first. Liked the food though.

P.F. Chang's - Santa Monica
Responded on 17 January 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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S
Los Angeles
284 reviews
Dined on 3 December 2018
Overall4food4service5ambience4

We love their tasty freshly made dishes. Great variety.

OT
Los Angeles
3 reviews
Dined on 1 December 2018
Overall5food5service4ambience4

Anniversary