Pictures at Dorsett Shepherds Bush
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Offering a European menu, Pictures is an extraordinary place to enjoy great food. Everything on the menu is made in-house using fresh ingredients delivered by our carefully selected suppliers. Pictures is ideal for breakfast, brunch, business lunches and dinner, with set evening menus and seasonal offers available.
Had a lovely afternoon tea catching up with friends. The staff were friendly and helpful and not at all pushy as we ended up being there until 7pm. Very bright and airey.
Great ambience, good service & friendly staff. In a friendly location.
My partner and I thoroughly enjoyed our time at Pictures. The service, food and beverages were outstanding. We will definitely be back again soon.
Although half the restaurant was being used for some kind of private function this did not impinge on our dining experience. The food was great. The chocolate marquise is exquisite!
When we arrived we were the only people in the restaurant but that suited us; a good catch up was in order and the last thing we wanted was to be shouting over loud music or other conversations! The food was good and the waiter was attentive. With the tastecard this was great value.
When we first arrived there was a slight worry looking at this very empty restaurant with only our name on reservation list on a Friday night.
But we soon at ease after being looked after by Stephen.
It's the start of the Valentine menu week, so instead of 50% off a la carte we went for the 3 course set. Food was very nice. We had beef carpaccio as starter, beef filet and Dover sole as main, chocolate avalanche as dessert. We were impressed. We also learnt something new - deep fried capers. It flowers up after deep frying and it tasted amazing with the beef starter as well as the fish main.
Food presentation were good, services was fine when we were the only table but slightly lacking when it there are more than 3 tables.....So do understand some negatives feedback from birthday parties.
But I would defo recommended it shall you happen to be around the neighbourhood.
I booked for a birthday meal for my family, firstly the waiter had only booked for 2, we waited over half an hour just to get the cocktails and then only two arrived at a time. The waiter asked to see my grandson's ID, I did say it was embarrassing as I was paying for the meal and I would not have ordered a cocktail for a minor and I had not experienced this before and he was very abrupt and rude to me. When we arrived as we are a multi-cultural family his demeanour changed towards us and he was different to the other guests in the restaurant. He did apologise at the end of the meal for the delays in getting the food and drinks, as he had seen my bill was £640.00. The table was not set with napkins, only two people had, so had to ask for these to be provided. I was disappointed for that expense that the attitude of your staff and the service was so poor.
Booked a table for the family to celebrate my Wife’s Birthday; the special New Years Eve event. We were told, as we were seated, that they had cancelled the event. No time to make any other arrangements so we ended up celebrating New Year all cramped up in a tiny double bedroom. No apologies, just told we should have received an email (which we had not)!
The food was highly disappointing for the price, but Ben made the whole evening worth while, what a polite attentive gentleman, if it was not for Ben I would of most defiantly complained about the food, but strangely enough the service made up for it! Thank you Ben
We went for a diner with my daughter.
Everything was perfect - tasty food, excellent service, cosy atmosphere!
Good food. We booked early and used our Tastecard for value.
I didn't realise when I booked that the restaurant was in a hotel. It seemed too fancy for us when we went it but it was actually lovely. The staff were very nice and made us feel really welcome. We all decided to go for the sandwich/wraps and they were lovely. We also had a few drinks and it was lovely.
Our food was delicious and well presented. The menu was quite limiting and chef seems fascinated with puréed vegetables which we asked not to have. Drinks menu was not very creative with only kopperberg as the cider choice. Staff were attentive, friendly and polite. Bar staff should learn what a pint of Guinness actually looks like as they included the frothy head as part of the pint.
We booked this restaurant because it was conveniently located for us and was offering 50% off the a la carte menu. The food was very good and service excellent - however we were the only people in the large restaurant! As a result it lacked any atmosphere. At full prices I would not be tempted to return. I think it needs to be less of a hotel restaurant, ie maybe a door directly onto the street, and perhaps less formal and less expensive.
From our arrival right until we left the service was poor. First off it took 10 minutes to find our table despite it being barely full and were then sat at a table that wasn't completely set.
Once seated Waiting staff took a long time to take our orders despite it being a set Christmas day menu. There were more than enough staff for the day yet it took forever to get anything, we received bread but no butter and constantly had to make our requests multiple times before anything appeared and also many of the staff spoke limited English. Despite all of this we all enjoyed our meal. However the final blow was that when it came to paying we waited 25mins for the bill, which was incorrect as they forgot to deduct the deposit we paid in advance (which is ridiculous considering all Christmas diners would have had to pay this) and then also we were charged for a more expensive champagne as the waiter who spoke little English, put through the wrong order and instead of coming back to clarify our request (after we asked 3 times and also pointed to the menu), as a result the duty manager was VERY rude and difficult about it all, and "pretended" to call for a more senior person, which resulted in us waiting a further 20 mins until we complained again and he rectified the bill himself as we were on the verge of walking out. With it being Christmas, you would expect more joviality and atmosphere But the slow service (despite having an early dinner sitting where it was quiet) and having to constantly go find a staff member ruined the meal.
Had a lovely meal, however I did think it was rather pricey for what was put on the plate!
Where was everyone? Yes, it's a hotel food place but the prices are comparable with the local places and the quality was good and the service very good. We had dinner there and a number of breakfasts - all were well worth the money. where is everyone?
Had a nice evening food was good the head waiter was very helpful with the wine,but overall the service was a bit slow and the restaurant lacks atmosphere
Lovely food, tasty cocktails, excellent service just such a shame it doesn't get busier. I'll definitely be returning I had a lovely time. The waiter, Ellias was great!
Right next door to the Shepherds Bush Empire where we were seeing a band so very convenient. Large restaurant with only one other diner when we arrived at 5.30 so no atmosphere. May be better later. Fish and chips off the a la carte menu OK and not too pricey. Free cucumber water a nice touch. Would go again if returning to the Empire, but probably not otherwise.
From the moment we got there the service was horrendous. First off we had the wrong menu (we booked for the set menu) we only had one copy of the wrong menu. Only after I left my seat to find a staff member did we a) get the correct menu and b) receive more than one menu. The drinks took a very long to organise. Some time after we received our drinks and ordered the food we received bread and butter. Very unorganised staff who are not familiar with the menu etc. It was a special occasion and the slow service and me having to constantly go find a staff member ruined the evening.
Generally a pleasant dinner in opulent surroundings. The cuisine is perfectly in order but very much "run of the mill": the menu is fairly restructed but on balance satisfactory. The wine list is comprhensive but very expensive for the vintages offered. The service was pleasant.
Great food at an amazing price. The atmosphere and music were excellent. Pictures is the place to take that special person to.
They promised a gluten free meal, however no gravey on my roast dinner, no special dessert which had been promised, I was offered a sorbet, and a sercharge on my bill I wasn't aware of, of £14
A very pleasant surprise to find such a 'gem' the day before Christmas!
Very tastefully furnished, service par excellence, food was well presented & a good selection on the Christmas menu, plus it was very tasty!
Staff were very attentive, polite & helpful.
We would certainly recommend 'Pictures at Dorsett' & when possible return again - highly recommended
Pictures at Dorsett Shepherds Bush is rated 3.7 stars by 25 OpenTable diners.