This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.

Ping Pong Westfield Shepherds Bush

4.2
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41 reviews
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£25 and under
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Asian
Located near White City and Shepherd’s Bush tube stations, Westfield London is the go to place to indulge in some retail therapy, now made even better with the arrival of Ping Pong. Pop in for a quick bite and enjoy a cocktail while you watch our chefs cook your Dim Sum. Sit on the terrace sipping a cocktail and unwind after your latest shopping spree.
Our Westfield restaurant has a large dining private dining room, perfect for party bookings and an outside terrace with its own bar.
COVID-19: Following the new government guidelines ( 09/09/2020 & 15/10/2020) we will only take bookings of 6 or less ( same household). By booking with us , we assume that you have read this message and complying to the rule. Bookings are highly recommended and will be prioritised, walk ins will be accommodated where possible. Temperature control will be proceed on your arrival and booking duration are 1h30 minutes. Please note a face mask must be worn at all time unless seated.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
What 41 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.1
service
4.3
ambience
4.1
value
Noise · Moderate
30% of people would recommend it to a friend
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E
vipEmfortee
London
23 reviews
Dined on 14 October 2020
Overall4food4service4ambience4

Prior customer - so clearly I like the offering! The menu is more limited at the moment due to the covid situation - but still as delicious as ever. Social distancing measures are good. We had a screen on either side of our table and all staff wore masks and cleaned tables down thoroughly after use. All in all as good experience as usual .

TL
vipTooLazyToCook
London
133 reviews
Dined on 12 September 2020
Overall4food4service5ambience4

Had a family lunch, food arrived quickly and service is good. Food is ok, the mocktails are great.

OT
vipOpenTable Diner
London
4 reviews
Dined on 12 September 2020
Overall3food3service4ambience4

Not many options for dimsum. The portion is smaller than normal dimsum place.

M
vipMalek
London
6 reviews
Dined on 17 August 2020
Overall5food5service5ambience5

Great food and drinks

p
vippne1966
London
66 reviews
Dined on 26 February 2020
Overall3food3service4ambience2

Food was very nice, good service, nice and friendly. It was exactly as expected and required. We remarked how much better it was than a recent trip to Wagamamas!

MS
MariaS
London
1 review
Dined on 9 February 2020
Overall5food5service5ambience5

Good meal but nothing special was provided although I did say it was a special occasion when booking

F
vipFoodfighter
London
8 reviews
Dined on 19 January 2020
Overall1food3service1ambience3

Was incredibly difficult to get menus. We received one for a table of 4 adults and 3 children. I had to ask another member of staff who brought one more and we then had to look on the restaurant website. And then again for kids menus and crayons. Our server was having a bad weekend and shared this info with all. She dumped food when it arrived and it was difficult to get anyone’s attention for further drinks. There are other similar popular chains literally next door to this which we now use.

L
Leily
London
1 review
Dined on 15 January 2020
Overall4food4service4ambience4

We had a really delicious meal, the service was great the only complaint I’d have is that they added a service charge, we asked for it to be removed which they did immediately and we added our own tip.

JH
JoshH
London
1 review
Dined on 29 December 2019
Overall1food2service1ambience3

Service was almost non-existent. Food was bland. More flavour from Wasabi or Wagamama. I’d heard really good things about Ping Pong but no... not what we expected

SM
SMJM
London
1 review
Dined on 21 December 2019
Overall1food1service1ambience1

Bland food, poor selection of food, don’t waste your time

SF
SusanF
London
1 review
Dined on 8 December 2019
Overall4food5service3ambience3

I love the Ping Pong chain but this branch I would not recommend. Service was slow a couple drinks we ordered a gin and tonic that required a cucumber, they couldn’t make it because there was no cucumbers! We ordered some ginger cake this should have been served with vanilla icecream. It was served with chocolate ice cream. We sent it back. Hate chocolate icecream. There was a Waitrose across the road.

OT
OpenTable Diner
London
1 review
Dined on 7 December 2019
Overall5food3service5ambience5

10 pre teen boys for a birthday were treated to a meal. Ford was good. Service was excellent!

CM
ChristinaM
London
4 reviews
Dined on 1 December 2019
Overall5food5service4ambience5

For any occasion! Best affordable dim sum

AH
AftabHayat
London
7 reviews
Dined on 13 October 2019
Overall3food4service3ambience4

Overall the food was great but I was little disappointed that food was brought out a little slow. The service could have been better although the waiters were very polite and welcoming. When we ordered dishes, we were not advised that some dishes were not available and only found out after asking why certain dishes hadn’t arrived.
Great restaurant and great food. I will be back here again.

RK
RossellaK
London
1 review
Dined on 31 August 2019
Overall4food4service2ambience2

The food was delicious but the staff were not very friendly or interested. I think there was a manager training a new staff member the night we went and they were both friendly and great but the other staff members seemed disinterested.

K
Kathgan
Edinburgh
2 reviews
Dined on 29 March 2019
Overall4food5service2ambience3

Good food, was reasonable and arrived quickly. It’s a really nice place but quite noisy and busy. Quite difficult to get service as the staff were very busy

S
Spicebuds
London
13 reviews
Dined on 16 March 2019
Overall3food2service4ambience4

Must say we were dissatisfied with a recent visit to PingPong at Westfield.
It's the quality of food in relation to the value I am referring to. No issues with service, or other aspects of the restaurant.
Menu needs to be revisited by management and quality needs to improve.

OT
OpenTable Diner
Buckinghamshire
1 review
Dined on 2 March 2019
Overall1food1service1ambience1

Awful food, awful service. Avoid at all costs.

S
sabenaS
Surrey
3 reviews
Dined on 16 December 2018
Overall2food1service2ambience3

The dumplings were miserable. For a restaurant specialising in dumplings, I have to say they were bad. The pastry was thick, flavours were bland and by the time they came to the table, they were cold. The staff is in a big hurry to clear your tables. I have had better dumplings in the other Ping Pongs. This one is particularly bad.

T
Th1995
Nottingham
3 reviews
Dined on 15 December 2018
Overall4food5service4ambience4

Good selection of Asian food, well made and an all round pleasant experience

MP
vipMarykaP
London
15 reviews
Dined on 1 December 2018
Overall2food4service1ambience3

Ping Pong Westfield used to be one of our favourite restaurants but the experience on Saturday was appalling. Obviously no waiter was assigned to our table and we waited 15 mins without anybody talking to us, until I finally grabbed a waitress and asked for some water. Service was extremely slow, they forgot two of our dishes and when my son went to tell a waiter, he was completely ignored. One of the Christmas specials we ordered - chilli crab dumplings - was disgusting and we left promising we will not go back for a long, long time...

BM
BMuh
London
6 reviews
Dined on 24 November 2018
Overall5food5service5ambience4

Great food and amazing service , nice atmosphere , nice drinks

CP
CiroP75
London
1 review
Dined on 22 November 2018
Overall1food3service1ambience2

The venue and location is awesome. It was a quite Thursday evening when I went with 2 mates for a dinner at Ping Pong restaurant Westfield Shepherd Bush. Good welcoming by a lady who took us at the table. We can’t say the same for the rest of the service. We were a bit disappointed, because we had to wait like 10mins before ordering any drinks and food, and we had to catch the attention of the waiters who were just walking around without paying attention to the customers. I had to call one of them, once he was nearby.
Food taste was ok, but no tasty and succulent as expected. We been to other branches and the taste of the food was much better. Waiting time to get our food and drinks was not too long. We had to wait again to pay the bill, cos the waiters were no paying attention to the customers and we had to call them to get something. They were just walking around but not looking too much at the people dining that evening, so we were a bit disappointed of the service tho. We had good experience at Ping Pong before but we can’t say the same about our last visit at the Westfield one.

OT
vipOpenTable Diner
Cancun
4 reviews
Dined on 26 October 2018
Overall3food4service1ambience2

Good food but the service was very poor. Manager tried his best but waiting staff not great

HA
vipHA88
London
34 reviews
Dined on 21 October 2018
Overall5food5service5ambience5

Great as always!

T
Trev
1 review
Dined on 26 September 2018
Overall2food2service4ambience1

Music was way too loud, the toilets are more like a night club, plus it doesn't fit the restaurant. Really stange vibe. All rice dishes were severely overcooked. Gyoza was good though. Shame as other Ping Pongs I've visited have been great.

M
Michelle987654321
London
1 review
Dined on 20 September 2018
Overall2food2service1ambience1

Not sure if understaffed as nothing was said. Had an early 6.16 pm birthday reservation and walked in just after 6 with empty place an no one at host stand. When he came up a few minutes later just asked how many. No happy birthday it ask about reservation which I added a special request and was completely ignored. Seated and he left waited 10 minuets before getting order and waited another 10 before even getting drinks. Dumplings not made well as all falling apart. At end asked for dessert and never came.

NW
NicolaW
Buckinghamshire
1 review
Dined on 7 September 2018
Overall5food5service5ambience5

Fabulous spicey dim sum really lovely. We thoroughly enjoyed our lunch.

M
Mendez9
London
5 reviews
Dined on 26 August 2018
Overall4food5service1ambience5

Food was lovely as usual but... waiting almost one hour between the starters and the mains is unacceptable - The restaurant wasn't "that" busy (few free tables). However, the Manager was friendly and offered us a discount.

I am just doing this review because it was already the 3rd time this happened.

Apart from this issue, I recommend a visit.

OT
vipOpenTable Diner
Berkshire
15 reviews
Dined on 12 August 2018
Overall5food5service5ambience4

Fabulous lazy Sunday offer (basically all you can eat for £24.95 per person)
Fantastic fresh food, speedy service
The only downside is the tables are quite close together so you can hear everyone’s conversation

MT
MarcelaT
1 review
Dined on 22 July 2018
Overall4food4service4ambience4

Lazy Sundays is a great deal, and the staff is very friendly and helpful

M
Murali
London
11 reviews
Dined on 19 July 2018
Overall4food4service5ambience4

Standard Ping Pong fare, didn't get a chance to test out the cocktails though.

NB
NatB
1 review
Dined on 8 July 2018
Overall3food5service1ambience3

We normally love to go to PingPong westfield but unfortunately this time the service was shocking! All servers seemed to be in a bad mood and it took ages everytime we had to get someone’s attention. Not once did they even come ask for a drink order until we finally got someone’s attention.. Worst of all - we got a table with a pole which separated two people on our table - not something you expect when having booked in advance. Its like they tried to squeeze in as many people as possible and we ended up with the worst table! I really hope this was just a one-off bad experience!

PP
PriyaP
1 review
Dined on 3 June 2018
Overall3food4service1ambience5

We always go to Ping Pong Shepherd’s Bush but this time the service was absolutely terrible. No one attended to us and we had to keep shouting out. We were a party of 8 (4 adults & 4 children)
We were very disappointed as we were celebrating my daughters 7th birthday and all she wanted was to eat at Ping Pong.

SW
vipStephanieW
London
22 reviews
Dined on 27 May 2018
Overall4food4service3ambience4

Great meal at Ping Pong. We had the unlimited dim-sum, £25 ppn and it really is unlimited. We also paid a little extra (using an offer) to add prosecco to our meals which is a nice touch.

Fantastic quality, yummy food. The service was a little bit slow but all in all we had a lovely meal.

Thanks!

HA
vipHA88
London
34 reviews
Dined on 13 May 2018
Overall5food5service5ambience5

Great Lazy Sunday with our favorite Har Gau and Black Prawn dimsums!

HA
vipHA88
London
34 reviews
Dined on 29 April 2018
Overall5food4service4ambience4

Hope they will have our favorite “Black prawn dim-sum” next time... Telling customers that the bestselling dim-sum is not available on Lazy-Sunday is not fair...

OT
OpenTable Diner
London
2 reviews
Dined on 3 March 2018
Overall5food5service5ambience5

Amazing food

L
Louiseren12
London
1 review
Dined on 14 February 2018
Overall5food5service5ambience3

Love ping pong will always keep coming back. The food is the best, the service is always good and I already have recommended it to friends and will continue.

a
vipaaron7
London
5 reviews
Dined on 11 February 2018
Overall2food2service2ambience2

Food wasn’t as good as in the past and lots of items were sold out

FAQs

Ping Pong Westfield Shepherds Bush is rated 4.2 stars by 41 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.