Rail House Café
***NOW taking bookings for the Christmas period from 25.11 - 24.12. View the menus on our website.***
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
- Contact tracing information collected
poached egg, dry-aged beef patty, special hollandaise, tomato, muffin
flame-grilled sourdough, wholegrain, farmhouse white, gluten-free, muffin
avocado, palm heart, corn, red onion, croutons
Great atmosphere, friendly and attentive waiter. Most of the food was great value but one of the bowls came up quite small for the value, considering it was a large. Other than that, very good evening full of good food, drink and ambiance.
Hi RHead, Thanks for your positive review. Thank you for bringing your feedback to our attention. I will speak to the kitchen manager to make sure there is consistency with the large bowls. Looking forward to hosting your party again GianMarco
How can you have such a great restaurant and think it is acceptable to have such poor toilets. I appreciate you don't make any money from your toilets but treat your customers with a bit more respect.
To the owners, look at the toilets, would you like to use them? I don't think so.
Hi Camille, I am disappointed to hear that. Sorry about it. Thank you for bringing this to our attention. I will speak to the boh manager to make sure it doesn't happen again. Best GianMarco
Very nice meal in nice surroundings. The set menu is great value too. Highly recommended.
Hi! We appreciate you taking the time to write us a review! Thank you1 Best wishes, Aaron
lovely place, lovely coffee, lovely people, i would definitely recommend.
Hello Woody, Thank you so much for your review! We're glad you recommend us, we look forward to seeing you soon. Best wishes, Aaron
Excellent choice for a pre-theatre lunch. Relaxed and informal atmosphere with friendly service and excellent food.
Hi Pauline! Thank you for your review! Best wishes, Aaron
Great service, there was a mix up over the menus and the staff couldn’t have done more to help.
Hello Christina, Thank you for your review. I'm glad that any mishap with the menu was dealt with. Many thanks again! Aaron
Great team and food. Will definitely be back.
Hi Karin, We look forward to seeing you again soon! Many thanks, Aaron
We had thanksgiving dinner here and it was fantastic! The food was sensational and the service was great.
Hello, Awesome, thank you so much for your review! It means a lot to us that you had a great Thanksgiving with us! We hope to see you back here next year! Best wishes, Aaron
American Thanksgiving. Food was fantastic!
We're big fans of the annual Thanksgiving feast. Worth every penny.
We booked a Thanksgiving meal for 2. We arrived and were shown to our table. Everything was fine at first. We ordered drinks, they arrived fine.
The food then arrived quite quickly and the food took up the entire table. There was no room for a normal sized plate. We were instead given a plate the size of a saucer to eat our food from. I asked if we could get a bigger table or at least some extra room but I think the waiter thought I was joking because nothing arrived. We had to move stuff from our table onto the floor to make room for the food. The food tasted okay but we couldn't plate up our own dinner because the plates were too small! We had to eat food individually which meant the meal was not enjoyable at all. Other tables for 2 were having the same problem and everyone was bemused by the situation. How the staff couldn't see this, i'll never know. It ruined our Thanksgiving meal. Would I recommend this to other people? No, not for couples.
Hello Tim. We really appreciate your feedback and regret that you had a negative experience. I would love to find out a little more regarding this meal. When you have time could you please email me at firstname.lastname@example.org Best wishes, Aaron
Thanksgiving Dinner celebration. Attentive service and a creative take on the U.S. Thanksgiving holiday meal. All 5 of us enjoyed it!
Hello! We really appreciate you taking the time to write us a review and happy you and your guests enjoyed your meal! We hope to have you back here next year! Best wishes, Aaron
Came for the Thanksgiving dinner. It was fantastic!
Hi, Many thanks for leaving a review! Best wishes, Aaron
I've been before and really enjoy the Rail House Cafe. However this time I was concerned at how tightly packed the tables were, given that we are still in a pandemic. The waiting staff are not wearing masks despite carrying your food.
Not only are you very close to complete strangers but the noise level is getting too much. There's also a very loud noise at times from what sounds like a coffee roaster/grinder.
As always the food was delicious and the staff lovely!
Hello Karen, Thank you so much for leaving your feedback. I am happy to hear you enjoyed the food and the service. To put your mind at ease, the staff are regularly tested but we hear you. Next time you book please call and request a table with more space. We look forward to your next visit! Many thanks, Aaron
Lovely food & atmosphere, and friendly staff
Only downsides were it being quite cramped so we were very close to other diners and it was hard to move around, and then we had a limit of 1.5 hours (but we were told this beforehand so were aware!)
But minor downsides to an overall lovely brunch!
Hi Alana! Thank you so much for leaving your review. I am happy to hear you enjoyed the service and I am sorry to hear that you were a little cramped. Please let us know next time and maybe we can find an alternative table for you. Thanks once again and we look forward to your next visit. Best wishes, Aaron
Disappointing - I won't be back. The eggs benedict looked like they'd come off a conveyor belt, they looked lost on a a massive dinner plate without without the bits and bobs you usually get (garnish, tomato etc) . Very industrial! I'd asked for the hollandaise to be served separately, but as the eggs were served within mins of me placing an order that didn't happen. Staff were very friendly but seemed stressed. If you choose to sit outside dress warmly, its in a really cold spot and the heaters are only good if you manage to get a spot directly beneath. I won't be rushing back.
Hi Ann! I sincerely apologise that your experience missed the mark. Sorry about it. Thank you for bringing this to our attention. I will speak to the kitchen manager to make sure it doesn't happen again. Could you please contact me at email@example.com ?we can discuss further Best GianMarco
So glad we booked brunch here on Sunday. Muffins with smoked salmon perfectly cooked eggs and hollandaise with the most perfect Bloody Mary. Our waiter was absolutely charming and couldn’t have been more helpful and accommodating!! Next time we are in London we will definitely be back!!!
Hi Sally! Thank you so much for your 5* review! I'm so happy to hear you enjoyed your experience with us. I look forward to welcoming you back again soon. Many thanks, GianMarco
Great brunch place with fast service and delicious options.
Hi! Thank you so much for your feedback. I am happy to hear you enjoyed the service and your meal! We hope to see you back here again! Best wishes, Aaron
Great setting and dog friendly but food is really quite poor - this is my third time and it hasn’t improved. Could be great if food was better.
Hi Betty, Thanks for your feedback. I am sorry to hear that you did not enjoy your meal. If you could please email me at firstname.lastname@example.org as i would love to find out more details regarding your lunch. Best wishes, Aaron
Beautiful inside decor and an amazing tasting menu!
Hi Alice, Thank you for your review! Please email at email@example.com as i would like to know how we can take this to a 5* rating. Best wishes, Aaron
First time here and very impressed with the menu, the food and service. Only minor issue was check whether the mixed salad has spinach as one of our party is allergic and was advised no and instructions placed on the order to exclude. The salad the arrived and was mainly spinach. We raised this with the waiter and they apologised and checked with the kitchen. The salad is pre-mixed and so an alternative was offered and was excellent. Shall definitely be back
Hi Bev. We really appreciate your feedback! I am happy to hear you enjoyed the food and service and I am happy we managed to rectify the salad for you. We look forward to seeing you soon! Best wishes, Aaron
Great ambience but service was a bit lacking; the only thing that arrived promptly was the bill!! We waited around 40 minutes for our wine and please, £7.50 for 2 skinny pieces of sourdough and dip!!? The skewers and bowls were 'nice'.
HI, Thank you so much for giving detailed feedback. I am sorry to hear that regarding the service. We are working hard to hire more great people into our team to improve the speed at which we can deliver our great service. Best wishes, Aaron
Have been to Rail House before previously and had a good experience. However, this time, none of the roasts were left at 2pm on a Sunday and other “main” dishes had also run out. Service was poor, waiter serving said he would return in 2 minutes and disappeared completely for about 20 minutes.
Hello, Thank you for your review, I'm really sorry you didn't have a repeat of your first experience. Could you please email me at firstname.lastname@example.org so I can find out some about your lunch. Best wishes, Aaron
Brunch on Sunday- very good
Really great atmosphere, attentive staff and great food!
Hi Steve! Thank you for your review, we look forward to having you back again. Best wishes, Aaron
Very good menu and everything was delicious. Lovely pre theatre spot
Hello! Thank you for you review. we're glad you enjoyed your pre-theatre meal. Best wishes Aaron
A friend and I had dinner here recently. We were shown to our table and it turned out someone else was still sitting in it but the staff found us a lovely alternative table quickly. The tuna tartare started was really very good and we enjoyed our skewers. The chopped salad was a little uninspiring, mainly seemed to be iceberg lettuce, but the brioche doughnuts were delicious. Overall a very pleasant evening.
Hi, Thank you you for posting this! Apologies for the initial confusion with your table but glad all sorted in the end. We appreciate your honest feedback and glad that you enjoyed your meal for the most part. Best wishes Aaron
Excellent service and delicious food as always. Such an excellent find so close to Victoria, would highly recommend.
H Evie! Thank you ever so much for your review! We're delighted you had a great dinner here. Best wishes Aaron
Good wine, good service and good venue, but poor over-priced food. Falafel with squash and kale were dry due to the smear of houmous, which was beyond mean. Chilli noodles came with one piece of pak choi, again very mean. When we flagged the food wasn’t great they said thank you for the feedback but there was no action to address it. It was my friend’s birthday which I had said on the booking but no recognition of this. Disappointing. We wouldn’t go again.
Hello, Thank you for your review. I'm really sorry you did not enjoy your meal and for missing the birthday note. We value your opinion. Could you please email me at email@example.com , as I would like to find out some more regarding your experience. Best wishes, Aaron
The food was underwhelming, quite bland, salmon skewers were dry, crab & lobster lasagne was very creamy without the seafood flavours coming through. Not what you’d expect given the price you pay. Ambience and service was good.
Hello. Thank you for your honest review. I'm sorry you didn't enjoy your meal and would like to find out some more regarding your experience. Would you mind emailing me at firstname.lastname@example.org. Best wishes, Aaron
Interior is lovely, atmosphere is great, food is quite overpriced especially with some of the skewers being overcooked.
Lovely! Good value too consideration the quaility is very high and the location.
Great experience, service was excellent as was the food
We arrived on time for our table, we were told it was not ready, we waited over 30 mins before we could sit down. I preordered food while we were waiting as we were already short on time. Due to the wait I had to leave the table before everyone had finished, I made a payment of £100 toward the final bill for my family, my husband called me later to advise they had not taken the £100 from the bill when it arrived, when he raised this he felt that the staff were quite condescending and obnoxious. I am very disappointed by the poor organisation and service, will not return again.
Hello Joanne, I'm very sorry for your experience and the wait for your table. I will look into this for you. Could you please email at email@example.com so I can get some more information. Best wishes, Aaron
Great food, good service, nice atmosphere. A place to return to. :)
Looking for a venue for a group birthday party. People travelling from Cardiff and Germany. Varied food interests; two vegetarians, meat lovers, pescatarian. Looked online at the menu and felt very excited so booked for lunch.
When we got there the menu was pretty much all breakfast options with a few small lunch specials and about three mains that you could have on a Saturday at lunchtime. We were pretty disappointed. We did manage to find something to eat and the food quality and presentation was very good.
The portion sizes for the meat skewers were tiny and over-priced. A £25 bottle of cab-sav was thin and supermarket-sequence.
The service was friendly and efficient.
The acoustics made a conversation between five seated at a round table challenging. As more people left the staff turned up the music. We decided to go elsewhere for a chat.
I think if you’re young and want a big full English or a pile of pancakes you could have a lovely brunch. Probably dinner would be fine but Saturday lunch was pretty disappointing. The bill was nearly £200. Five cocktails, three mains, six tiny shared sticks, one bottle of wine snd one dessert.
Hello Susy, We would love to have you back for dinner and show we what we can do. I'm sorry for the experience you received and would love to hear more. Could you please email me at firstname.lastname@example.org Many thanks. Best wishes, Aaron
The food was good, no complaints on that aspect. BUT, when you make a booking and it clearly states you get brunch tables for 1.5hours but are told when you are that they need the table back by 12.30 when you have an 11.15am booking that is NOT 1.5hours. What made the whole thing worse is at 12.30 a waiter came to the table and asked our party to leave whilst it was very clear one of our party was not at the table as they were changing their babies nappy (the pram was empty and both mum and baby were not at the table). So to say we were unimpressed is an understatement. In this situation all it took was the waiter to apply a bit of common sense and wait for mum and baby to return then ask politely if we could make our way out.
Based on our experience we would not recommend going here for brunch.
Hello Kirstin, We really appreciate your feedback and send our apologies for the confusion regarding the time you were given for the table back and for the experience you received. Could you please email me back at email@example.com as i really want to find out some more regarding this booking. Best wishes Aaron
The atmosphere here is just lovely - the staff are attentive and friendly, and the food never disappoints. Shout out to Luiz for being an absolute delight to us during our brunch!
Hi, Thank you so much for your review. It means a lot to us and I will pass on your comments to Luiz, it'll make his day. We look forward to having you back here again. Best wishes, Aaron
Lovely atmosphere and great service, especially pre-theatre where the staff were very conscientious about getting us out the door on time but not in a way where we felt rushed. We opted for the tasting menu which was very reasonably priced - all very pleasant with a few real standouts. Would return!
Hello Freya, Thank you so much for you kind words, we are glad you had a great pre-theatre meal! We hope to see you soon. Warm regards Aaron
Great decor and ambience, food was fabulous and staff were really professional. Will definitely return.
Hi Louise Thank you for your review! We look forward to seeing you again. Best wishes, Aaron
Rail House Café is rated 4.3 stars by 1099 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.