Rail House Café

4.1
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651 reviews
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£26 to £40
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Modern European

Top tags:

Casual
A modern café with handsome bars and a diversity of spaces that evolve throughout the day. The international menu has a contemporary and relaxed approach, offering healthy choices for every day, with plenty of naughty stuff on there too.
What 651 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.1
service
4.1
ambience
3.7
value
Noise · Moderate
81% of people would recommend it to a friend
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P
Philip
London
4 reviews
Dined on 15 March 2020
Overall5food3service4ambience4

Service was verging on too attentive, but it was great overall.

Rail House Café
Responded on 16 March 2020

Hi Philip, Thank you very much for your rating Sometimes it can be hard to guage how much attention to pay, but I hope we will see you again to give it another crack. Kindest regards, Douglas

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ML
MartinL
London
1 review
Dined on 10 March 2020
Overall3food3service2ambience2

Empty this morning, lots of staff but service is still painfully slow. This isn’t a student’s union - employing lovely young people is great but how about training them?
And why does it take SOOOOOO long to get a coffee?

Rail House Café
Responded on 16 March 2020

Hi Martin, Thank you very much for your feedback. I would love to hear more detail on your visit so I can better look into it. If you are so inclined you can reach me at info@railhouse.cafe. Kindest regards, Douglas

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LM
LMAE
1 review
Dined on 7 March 2020
Overall5food5service5ambience5

Group of 7 of us booked for early dinner before seeing Hamilton. Really interesting and varied menu with good veggie and vegan options. Lovely food, great wine & delicious coffee. We didn't have room for dessert unfortunately but it was tempting!
All the staff were really nice and helpful. The building and ambience is also great - couldn't fault anything!

Thanks for a great meal :)

Rail House Café
Responded on 10 March 2020

Hi LMAE, Thank you very much for your kind words, it means a lot. Kindest regards, Douglas

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LC
LaurieC
London
1 review
Dined on 7 March 2020
Overall3food3service5ambience3

Noisy. Staff are nice. Food ok. I was with my mother so I was probably more sensitive to the noise than otherwise. Toast could have been toasted more and crispy bacon could have been a lot crisper! We sent back and staff were very helpful about it.

Rail House Café
Responded on 10 March 2020

Hi Laurie, Thank you for your feedback. If you would be inclined I would love to hear in more detail what we could have improved on You can reach me at info@railhouse.cafe. Kindest regards, Douglas

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G
Graham
London
2 reviews
Dined on 5 March 2020
Overall4food4service4ambience4

Interesting dishes on offer and decent wine list. We were three on a table for four, by the window. This was great, but the 2-seater tables were very tightly packed together

Rail House Café
Responded on 10 March 2020

Hi Graham, Thank you for your feedback. I am glad you enjoyed your time with us and I have space on your comments, Kindest regards, Douglas

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LT
vipLisaT
Surrey
4 reviews
Dined on 5 March 2020
Overall4food5service4ambience3

I really like the RHC, always good food. Table wasn’t great - we were tucked round the back, disappointingly, so hard to attract anyone’s attention but service was good and food excellent.

Rail House Café
Responded on 10 March 2020

Hi Lisa, Thank you for your feedback. Next time you come let us know your seating preference and we will do our best to sort you out. Kindest regards, Douglas

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MC
MargaretC
London
1 review
Dined on 5 March 2020
Overall4food4service5ambience5

Once you know where to find businesses in the Nova building you are home and dry. We have been to two locations and struggled each time. Good restaurant with lovely staff and interesting menu however. Very handy for Victoria Palace. Would recommend.

Rail House Café
Responded on 10 March 2020

Thank you Margeret, It does take some getting used to. I was late on my first day as I could not for the life of me find it, Kindest regards, Douglas

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SB
SophieB
London
2 reviews
Dined on 5 March 2020
Overall4food5service4ambience4

Delicious food in a lively setting, very near Victoria station which makes it convenient.

Rail House Café
Responded on 10 March 2020

Thank you very much Sophie

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AF
AFurns
London
2 reviews
Dined on 5 March 2020
Overall3food3service4ambience4

The food is average, expected a bit better for the price. I used to go to its sister restaurant (the riding house cafe) which was always very good so expected more. The place is nicely done out and service was very good.

Rail House Café
Responded on 10 March 2020

Hi AFurns, Thank you for your feedback. If you would be inclined I would love to hear in more detail what we could have improved on You can reach me at info@railhouse.cafe. Kindest regards, Douglas

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OT
OpenTable Diner
Surrey
1 review
Dined on 4 March 2020
Overall5food4service4ambience4

Birthday pre theatre

Rail House Café
Responded on 16 March 2020

Thank you very much

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AN
AndrewN
London
1 review
Dined on 1 March 2020
Overall5food5service5ambience5

Lovely food and very helpful staff. Very large dining area.

Rail House Café
Responded on 5 March 2020

Thank you very much Andrew

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OT
OpenTable Diner
London
1 review
Dined on 1 March 2020
Overall3food5service3ambience5

Food was great but they needed the table back after 40 minutes and gave us the bill while we were still eating.

Rail House Café
Responded on 5 March 2020

Hi. I am very sorry and surprised to hear this. I would like to hear about this in more detail, so if you are inclined you can reach me at info@railhouse.cafe. Kindest regards, Douglas

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j
vipjaho
London
58 reviews
Dined on 27 February 2020
Overall4food4service4ambience4

it's a convenient place to enjoy breakfast with colleagues

Rail House Café
Responded on 5 March 2020

Thank yu very much Jaho

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EW
EatWell
London
17 reviews
Dined on 26 February 2020
Overall5food5service5ambience5

Great food and Great service. It's very busy but that just adds to the lively atmosphere.

Rail House Café
Responded on 5 March 2020

Thank you very much for your kind words. Kindest regards, Douglas

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EL
ElenaL
1 review
Dined on 23 February 2020
Overall5food5service5ambience5

Lovely place for brunch, lunch or supper - ticks all boxes!

Rail House Café
Responded on 5 March 2020

Thank you very much Elena

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SM
SueM
1 review
Dined on 22 February 2020
Overall5food5service4ambience5

Interesting food presented well. I am more familiar with the morning menu so this was a different experience. Still a very buzzing venue and a wide mix of people eating.

Rail House Café
Responded on 5 March 2020

Thank you very much Sue

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OT
OpenTable Diner
London
3 reviews
Dined on 22 February 2020
Overall4food5service5ambience5

Had a nice time. Food was great. A bit expensive but a check of the menu ahead of time prepared us for this

Rail House Café
Responded on 5 March 2020

Thank you very much

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MT
vipMrsTlondon
London
21 reviews
Dined on 22 February 2020
Overall5food5service5ambience5

We visited for weekend brunch and as on previous visits found the service to be impeccable - friendly, efficient and professional. The brunch menu was full of delicious options offering a wide variety of dishes to suit everyone whether vegetarian, vegan or carnivorous!! It's always nice to be offered glasses of water without having to ask too and the manager had his eye on everything happening including the situation of preventing our bill being paid twice by two different guests!

Rail House Café
Responded on 5 March 2020

Hi MrsT. Thank you very much for your kind words. The team were beaming when I passed this on. Kindest regards, Douglas

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SS
SteveS
1 review
Dined on 22 February 2020
Overall2food2service1ambience3

The food was disappointing. The person taking our food order did not speak English very well and when the food arrived there were several mistakes. Makes no sense in a city where English is the first language. Would not go back.

Rail House Café
Responded on 25 February 2020

Hi Steve, Thank you for leaving us your feedback. I am sorry that your experience was not the best. Having investigated the situation our newest trainee team member was merely having difficulty understanding as you requested no butter on your pancakes, but there is never butter served on our pancakes. More of a miscommunication than a lack of understanding. Kindest regards

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NB
NatashaB
London
2 reviews
Dined on 22 February 2020
Overall3food3service2ambience4

Have been here before for evening meal and had good experience. Booked for brunch with visitors, disappointing visit due to service. Our server was quite flippant and dismissive when taking our order and when it was requested to change the order. This was subsequently put through wrong on the system and we had wrong dishes brought to our table. Once rectified, food was enjoyable but just feel like the one server let it down (she also added up our bill wrong!). The other 2 team members who brought our food were very approachable.

Rail House Café
Responded on 5 March 2020

Hi Natasha, I am sorry to hear about this, I would very much like to look into this so if you have any time I would appreciate some more detail. If so I am reachable at info@railhouse.cafe. Kindest regards, Douglas

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AD
AndrewD
London
1 review
Dined on 21 February 2020
Overall5food5service5ambience5

Great service, great food, great atmosphere - lovely evening

Rail House Café
Responded on 5 March 2020

Thank you very much Andrew

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SE
SophE
London
1 review
Dined on 21 February 2020
Overall4food5service4ambience3

Amazing food - highly recommended on that front. Slightly strange table under the staircase which was noisy and a little unwelcoming but service good and facilities otherwise great.

Rail House Café
Responded on 5 March 2020

Hi Sophie, Thank you very much for your review. Table preferences are very subjective so we are always happy to move guests depending on availability. Next time to book with us/walk in, just make a note of your prefence and we work our best to accommodate, Kindest regards, Douglas

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SV
SVS1
London
10 reviews
Dined on 20 February 2020
Overall4food4service5ambience4

Good food with a lot of interesting vegetarian options and a decent wine list.
Bar upstairs is great for pre-dinner drinks.
Fun atmosphere for a get together with mates

Rail House Café
Responded on 25 February 2020

Thank you very much SVS1

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CG
vipChrisG
London
1 review
Dined on 19 February 2020
Overall1food1service1ambience1

Theme of entire breakfast was cold. Restaurant was cold unless you were right under the air con unit. Toast was cold (and sourdough appeared instead of granary), three cold coffees and lukewarm kedgeree. Service was chilly too. Need to warm up all round.

DE
DEBBYS
Hampshire
2 reviews
Dined on 15 February 2020
Overall5food5service5ambience5

We had a meal prior to the theatre and it was excellent. The menu is very varied and all the dishes were superb. The service was most impressive too.

Rail House Café
Responded on 18 February 2020

Thanky you very much Debby.

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G
Gourmetlad
London
2 reviews
Dined on 15 February 2020
Overall3food3service4ambience4

Lovely starter and dessert, but the mains were underwhelming and quite bland. The service was very good, and the decor full of character, but overall, slightly disappointing.

Rail House Café
Responded on 18 February 2020

Thank you for leaving us your feedback Gourmetlad. I have passed this on, but if you feel inclined I would love to hear about it in more detail so I can discuss with the team. If you do, you can contact me at info@railhouse.cafe. Kindest regards, Douglas

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CT
ClareT
Cheshire
1 review
Dined on 15 February 2020
Overall5food5service5ambience5

Vibrant atmosphere. Relaxed. Great food and good service.

Rail House Café
Responded on 18 February 2020

Thank you very much Clare

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HB
HannahB
1 review
Dined on 15 February 2020
Overall4food4service5ambience4

Lovely food and atmosphere, very casual didn’t feel rushed it was lovely

Rail House Café
Responded on 18 February 2020

Thank you very much Hannah

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LF
LucF
1 review
Dined on 14 February 2020
Overall4food3service4ambience3

The table do not all have the same quality and decoration. I recommend to visit the restaurant and choose your table before coming. The bar has very limited room , not granted to have a drink before the diner. Decoration is nice which saves the place!

TA
TamaraA
London
1 review
Dined on 14 February 2020
Overall2food2service2ambience1

I think your experience depends on part on the table you get.
Despite booking well in advance, we we were initially fobbed off with crappy table tucked away in a dead zone at the back, entirely out of view of the restaurant but en route to the toilets. We asked to move and got given a table in the drinks area which was so low it was really for drinks not dinner.
The chicken burger I ordered had clearly been cooked well in advance and just re-heated, because you could have broken bricks on the buttermilk batter. The bread roll and tahini butter was comedically priced at £3.50, and if the butter had any relationship to tahini it was at very best the culinary equivalent of a brief shag in the restaurant toilets. Dreadful.
Overpriced and under delivered.
Never again.

Rail House Café
Responded on 18 February 2020

Hi Tamara, I am sorry you didn't enjoy your time with us and that the food was not up to par. I have passed this on and it will be discussed. In terms of the table though, what people like is very subjective, and I have guests that love area and dislike another, but none are the same. I can say however that there are no toilets on the ground floor, only the service area/kitchen. Kindest regards, Douglas

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AM
AnisaM
1 review
Dined on 13 February 2020
Overall3food3service4ambience3

Very convenient being around the corner from the theatre. My parents however didn't receive a nice response on the phone after unforeseen circumstances meant that they would be arriving later than scheduled. The lady they spoke to was rather rude and abrupt and had it not been such a tight schedule before the show they were due to see, my parents would have gone elsewhere. Having said that, much to their relief, upon their arrival the welcome was much warmer than expected but still, unforgivable that someone speak to a customer like that. Even more so when they are pensioners coming to London from Hertfordshire for a special occasion!

Rail House Café
Responded on 18 February 2020

Hi Anisa, Thank you for your feedback. I have looked into this and it seems that my colleague's intention was good, but their execution was lacking. I believe she was worried that we didn't at that point have a table for a full sitting (unless we had a cancellation or no-show), but this ended up not being anything to worry about as your parents needed to get to the theatre. I am sorry for the start, but I hoped they enjoyed the rest of there evening with us and at the theatre. Kindest regards

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HL
HamiltonLover
New York Area
1 review
Dined on 8 February 2020
Overall4food4service5ambience5

solid pre-Hamilton dining, broad menu to accommodate a large and varied group

Rail House Café
Responded on 18 February 2020

Thank you very much fellow lover of the dramatic arts.

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HE
HannahE
1 review
Dined on 8 February 2020
Overall3food2service4ambience4

The environment was great with lots of quirky design features in keeping with a railway station. I had high hopes of the menu before I arrived as it seemed quite different to other places I've been with various 'bowls' and the ability to mix and match with different skewers. However the execution wasn't quite so good. I had a small beetroot salad bowl which was very nice but only a third full. Of the 3 skewers I ordered the ginger chicken thighs were very good but the leek one was undercooked and therefore very chewy and strongly flavoured rather than the sweetness one expects with nicely cooked leeks. The broccoli skewer had a cold mayonnaise sauce on which rather detracted from the braised brocolli underneath and overwhelmed the flavour. The bread plates were ok - we ordered one of each sort in our party although looking at the menu again I'm not sure thats what we got. Other meal choices included belly pork, burger - both chicken(sandwhich la Sandwich) and applewood cheeseburger, mac'ncheese and cardamon and coconut dhal all of which were enjoyed.
I think this place could be really good and the food sounds great but some of it needs a bit of tweaking.

Rail House Café
Responded on 18 February 2020

Hi Hannah, I am sorry to hear about your experience, but thank you very much for your feedback. It will be passed on and discussed. Kindest regards, Douglas

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l
lrdw
Liverpool
7 reviews
Dined on 8 February 2020
Overall2food1service2ambience3

Really disappointed! The shakshuka was so oily and gross, the halloumi on the veggie breakfast hadn’t been cooked properly, so it was cold and rubbery, the toast was soggy and potatoes undercooked. We asked to swap the fried egg for a poached egg and we were told they couldn’t do it - something to do with the fact that the different kinds of eggs were made in different parts of the kitchen?! The service was ok but felt like we were being rushed the whole way through. The manager came and took the meals off the bill which was nice of him, but we wouldn’t return.

Rail House Café
Responded on 18 February 2020

Hi Irdw, Thank you for leaving us your feedback. I have passed this on and it will be discussed. Kindest regards, Douglas

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RF
RachelF
1 review
Dined on 6 February 2020
Overall4food3service5ambience5

Had a nice evening with a friend. Ambience, service and drinks were good but I did find the food a little disappointing. I had the cheeseburger which I order medium well but when it came the burger was very dry. Shame as ambience and everything else was very good but when you go out for dinner you are really going for good food.

Rail House Café
Responded on 18 February 2020

Hi Rachel, Thank you for your feedback, and I am sorry about your burger. That is not what we like to serve and it has been passed on and investigated. Kindest regards, Douglas

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GC
GeorgiaC
London
1 review
Dined on 5 February 2020
Overall3food3service3ambience1

Came for a business lunch. Asked for a table in a quieter area out of the way as it was a business lunch. Was sat in the middle of the room in a complete cacophony and couldn't hear a word. The food was ok not great and the table was cramped. Won't be booking to entertain clients here again.

Rail House Café
Responded on 17 February 2020

Hi Georgia, Thank you for your feedback. I looked into this, and it seems like all the quiter tables were already requested. We try our best to accommodate all requests, but when most guests have requested the same it is sometimes not possible. Apologies and kindest regards, Douglas

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KH
KHong
New York Area
1 review
Dined on 3 February 2020
Overall2food2service4ambience4

The portions are very small, especially for how much you are paying. Not only the food portions, but also the wine sizes. The ambience is great and the food is tasty.

Rail House Café
Responded on 17 February 2020

Thank you for your feedback KHong. I have passed this on and it has be discussed. Kindest regards, Douglas

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ND
NicholaD
London
2 reviews
Dined on 3 February 2020
Overall4food4service4ambience4

I chose this restaurant for its location as it is close to my office and I was organizing a team breakfast meeting. Food, service and ambiance was very good. The full English breakfast was delicious and plentiful. I will definitely visit again and I will organize further breakfast meetings here.

Rail House Café
Responded on 17 February 2020

Hi Nichola, Thank you very much for your very kind feedback. I am very glad you had a nice time with us and I hope we can do the same for you soon. Kindest regards, Douglas

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JH
JenniferH
London
2 reviews
Dined on 1 February 2020
Overall3food4service2ambience3

Service wasn't great, especially after waiter spilt my glass of water in my lap. Could have offered to take off our dessert, or something!

H
Hilary
London
1 review
Dined on 1 February 2020
Overall5food5service5ambience5

Excellent service, delicious food and great surroundings. Handy for Victoria Station too.

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Rail House Café is rated 4.1 stars by 651 OpenTable diners.

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