Rail House Victoria

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1. OT

   OpenTable Diner

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience5

   Really buzzing vibe good options of indoor or outdoor dining attentive restaurant team

   Report
2. AM

   AntonyM

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food2service4ambience5

   Good food but the portion was ridiculously small and overpriced

   Report
3. OT

   OpenTable Diner

   London

   9 reviews

   vip
   4.0

   9 reviews

   Dined 3 days ago

   overall4food5service2ambience3

   Food was very good but service was terrible - waited for ages between courses, didn’t clear plates in a timely manner, asked for tap water about 3 times before it arrived. It was busy but not that busy. Also tables near the kitchen are constantly being bumped by staff members coming back and forth which is the opposite of relaxing. Altogether I’d return for the food (don’t order a margarita) but definitely ask to sit elsewhere and have low expectations over speed of service.

   Report
4. PA

   PatriciaA

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food5service5ambience4

   A lovely young man called Henry looked after myself and my guest, he was attentive without being over bearing, He also surprised me with a slice of cake for my birthday, as there were only two of us it would have been nice if were both given a slice. I know this is not Henry but the company policy I guess,

   Report
5. J

   James

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food3service1ambience3

   Very average and slow service. Service staff invisible and quite rude. Had to wait 25 minutes to get the bill. Planned to order another drink but they took too long

   Rail House VictoriaResponded 4 days ago

   Hello James, I sincerely apologise. I would very much like to hear more about what specifically went wrong and how we could improve for next time. If you could please email me at aaron@house.cafe Kind regards Aaron

   Report
6. S

   Sharona87

   London

   1 review

   4.0

   1 review

   Dined on 8 May 2022

   overall4food4service4ambience4

   Lovely setting, great food. I'd definitely come back here again!

   Report
7. VG

   VladimirGQ

   1 review

   4.0

   1 review

   Dined on 8 May 2022

   overall4food5service5ambience4

   Really friendly customer service with cheerful smiles, food was great as well.

   Rail House VictoriaResponded 4 days ago

   Hi! Thank you so much for your review! I'm so happy to hear you enjoyed your experience with us. I look forward to seeing you again soon. Best wishes Aaron

   Report
8. CH

   CloHen

   London

   1 review

   4.0

   1 review

   Dined on 8 May 2022

   overall4food4service3ambience4

   Lovely breakfast; ‘large’ hollandaise was two full muffins! service was a little disjointed

   Rail House VictoriaResponded 4 days ago

   Hi! Thank you so much for your review! I'm so happy to hear you enjoyed your experience with and i appreciate the feedback regarding the service. I look forward to seeing you again soon. Best wishes Aaron

   Report
9. W

   Walkeb

   London

   17 reviews

   4.0

   17 reviews

   Dined on 7 May 2022

   overall4food4service4ambience3

   Nice place for brunch. I’d booked believing they served the full lunch menu on a Saturday - but please note it is only the brunch menu that is available. But the food was really nice - good size portions and not overly expensive. Restaurant was a little hot. Aircon would have been good.

   Rail House VictoriaResponded 4 days ago

   Hi! Thank you so much for your review! I'm so happy to hear you enjoyed your experience with us, although maybe we get you into a cooler section next time. I look forward to seeing you again soon. Best wishes Aaron

   Report
10. CV

    CatV

    London

    2 reviews

    1.0

    2 reviews

    Dined on 30 April 2022

    overall1food3service1ambience4

    We asked for pancakes and the waitress said they didn’t have, someone was preparing but she couldn’t precise how long it would take, so we couldn’t order. We ordered something else and while we were eating we saw her passing with pancakes, so we try to order again the pancakes and we got the same answer: they ran out of pancakes, someone was preparing but she couldn’t precise how long it would take. It felt like a deja vu! I never thought it would be so hard to a restaurant (that has pancakes in the menu) to prepare pancakes on a Saturday morning. Quite disappointing.

    Rail House VictoriaResponded on 7 May 2022

    Hi CatV, I am disappointed to hear that you didn't enjoy your visit. Sorry about it. Thank you for bringing this to our attention. As you probably know why we are famous for, our pancakes are the best seller hence why at time we run out and I am sorry if this happened to you. If you would ever want to give us another chance and try our pancakes, please email me directly (gianmarco@railhouse.cafe) and I'll ensure you will be look after Best GianMarco

    Report
11. M

    patriciaM

    London

    1 review

    5.0

    1 review

    Dined on 29 April 2022

    overall5food4service5ambience4

    Love RHM great for food and live the outside seating . Staff friendly

    Rail House VictoriaResponded on 7 May 2022

    Hi There! Thank you so much for your 5* review! I'm so happy to hear you enjoyed your experience with us. I look forward to welcoming you back again soon. Best GianMarco

    Report
12. OT

    OpenTable Diner

    London

    2 reviews

    4.0

    2 reviews

    Dined on 24 April 2022

    overall4food4service4ambience4

    Brunch before the theatre, really lovely setting and extremely quick service. Food was delicious, the dill salsa verde on the avocado toast was a highlight! Delicious coffee as well.

    Rail House VictoriaResponded on 26 April 2022

    Hi, Many thanks for leaving us a review. We're happy you enjoyed your brunch, although i would love to know how we missed the mark in making this a 5* review. Please email me at aaron@house.cafe if you'd like to leave any feedback. Best wishes, Aaron

    Report
13. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food4service3ambience4

    Our experience was pleasant. The food was very tasty. When ordering the lobster lasagne, the waiter failed to mention it came with a salad when I ordered one.

    Rail House VictoriaResponded on 24 April 2022

    Hi, Many thanks for leaving us a review and also thank you for your feedback. We appreciate it! Best wishes, Aaron

    Report
14. LM

    LMDBr

    London

    15 reviews

    5.0

    15 reviews

    Dined on 22 April 2022

    overall5food5service5ambience4

    Really interesting and tasty food. Service was excellent. Only criticism is that the tables are very close.

    Rail House VictoriaResponded on 24 April 2022

    Hello, Many thanks for leaving us a 5* review! We look forward to welcoming you back. Best wishes, Aaron

    Report
15. MS

    MariaS

    London

    6 reviews

    5.0

    6 reviews

    Dined on 15 April 2022

    overall5food5service5ambience5

    Excellent place for a pre-theatre dinner. Staff is lovely and the place is great. Food is good!

    Rail House VictoriaResponded on 21 April 2022

    Hello Maria, Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and look forward to welcoming you back. Best wishes, Aaron

    Report
16. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 15 April 2022

    overall5food5service5ambience5

    Friendly relaxed decor lovely food

    Rail House VictoriaResponded on 21 April 2022

    Hello, Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and look forward to welcoming you back. Best wishes, Aaron

    Report
17. R

    Rita

    Hertfordshire

    11 reviews

    5.0

    11 reviews

    Dined on 10 April 2022

    overall5food5service5ambience5

    Had a lovely birthday lunch with a group of friends. Really nice ambiance, varied menu and great service. I even got a birthday cake and a candle :)

    Rail House VictoriaResponded on 14 April 2022

    Hello Rita! It was great to meet you the other day for your birthday. Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and look forward to welcoming you back. Best wishes, Aaron

    Report
18. RG

    RoxyG

    1 review

    5.0

    1 review

    Dined on 10 April 2022

    overall5food5service5ambience5

    Felt very Welcomed by a smiley happy host. Served by a lovely waiter who made my nieces birthday brunch very special. Food was amazing and very filling. The beans were a little spicy on the full English breakfast but still the rest was enjoyable. Definitely would be return again soon.

    Rail House VictoriaResponded on 11 April 2022

    Hello Roxy, Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and that your niece enjoyed her birthday brunch. We look forward to welcoming you back. Best wishes, Aaron

    Report
19. JP

    JennyP

    Bath

    4 reviews

    5.0

    4 reviews

    Dined on 9 April 2022

    overall5food4service5ambience5

    Very attentive staff - loved the decor & great place to meet family & friends before our visit to the theatre.

    Rail House VictoriaResponded on 11 April 2022

    Hello Jenny, Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and look forward to welcoming you back. Best wishes, Aaron

    Report
20. EG

    EllieG

    1 review

    1.0

    1 review

    Dined on 9 April 2022

    overall1food4service1ambience2

    We booked a table but still had to wait to be seated, we were served cow's milk in coffees when we had specifically requested oat milk. And one of parties meal was forgotten so the other members of the party had finished by the time I ate. Management didn't seem particularly bothered when we made a complaint. There are too many other nice restaurants in London to bother with the poor service offered here. Would not recommend

    Report
21. DB

    DonnaB

    Edinburgh

    1 review

    4.0

    1 review

    Dined on 9 April 2022

    overall4food4service4ambience2

    The service and food was good, the restaurant was slightly chilly despite being full and bustling. I'd definitely go back if in the area.

    Rail House VictoriaResponded on 12 April 2022

    Hello Donna, Many thanks for leaving us a review. I would love to know how we missed the mark and could turn this into a 5*. If you have time, could you email me at aaron@house.cafe. Best wishes, Aaron

    Report
22. IU

    IainU

    1 review

    4.0

    1 review

    Dined on 8 April 2022

    overall4food5service4ambience5

    Great food and varied menu with loads of different options.

    Rail House VictoriaResponded on 12 April 2022

    Hello Iain, Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and that your niece enjoyed her birthday brunch. We look forward to welcoming you back. Best wishes, Aaron

    Report
23. OT

    OpenTable Diner

    Dublin

    4 reviews

    5.0

    4 reviews

    Dined on 6 April 2022

    overall5food5service5ambience5

    Good food, good atmosphere, lovely staff and affordable. Would recommend

    Rail House VictoriaResponded on 11 April 2022

    Hello, Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and look forward to welcoming you back. Best wishes, Aaron

    Report
24. AJ

    AmieJ

    London

    16 reviews

    4.0

    16 reviews

    Dined on 6 April 2022

    overall4food4service5ambience4

    The food was lovely, if a little rich. The waiters were all very attentive. Didn't like the payment method as we didn't want to split the bill 50/50 and ended up having to pay each other money back.

    Rail House VictoriaResponded on 7 April 2022

    Hi Amie, Thanks for your feedback. Was the payment taken by the server or with the QR code as in both ways you can split the bill. If you can email me at gianmarco@railhouse.cafe as I would very much like to hear more about what went wrong and how we could improve for next time. Best

    Report
25. SG

    SazzyG

    London

    1 review

    5.0

    1 review

    Dined on 6 April 2022

    overall5food5service5ambience4

    Always high quality! Lovely, fresh and healthy food. Staff are delightful! Thoroughly recommend!

    Rail House VictoriaResponded on 11 April 2022

    Hello Sazzy! Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and look forward to welcoming you back. Best wishes, Aaron

    Report
26. D

    Dhaly

    London

    1 review

    5.0

    1 review

    Dined on 6 April 2022

    overall5food5service5ambience5

    The staff were so lovely in the Rail House, really attentive and friendly. Lots of choice on the menu and the kids loved the kids menu as it had ‘grown up’ choices not the usual boring choices. Will be back again!

    Report
27. JJ

    JakeJ

    London

    2 reviews

    1.0

    2 reviews

    Dined on 3 April 2022

    overall1food1service1ambience1

    Over 2 hours for food - came cold. Manager was apologetic and really nice no fault of his own or waiting staff

    Rail House VictoriaResponded on 7 April 2022

    Hi There! Thank you for your review. We are very sorry about your negative experience, this is definitely not our standard. I hope my colleague informed you that we had a huge hiccup in the kitchen which ended up in several delays. I can only hope you can give us another chance to show you how Rail House Cafe service is. If you would like to come back please email me at gianmarco@railhouse.cafe and I will ensure you will be well look after Best GianMarco

    Report
28. K

    Kevin

    New York Area

    1 review

    3.0

    1 review

    Dined on 3 April 2022

    overall3food2service4ambience4

    Food wasn't great, a lot of it was cold and had to be sent back to be reheated - orange juice wasn't a great quality either. Waiter said its because the restaurant is so busy.. seems a bit of a cop out imo. The manager gave us a large discount, which we appreciated and the service was pretty good.

    Rail House VictoriaResponded on 7 April 2022

    Hi Kevin, Thanks for your feedback. Unfortunately something didn't go as planned and we had a huge issue in the kitchen which affect yours and other guests experience. Very sorry about that, this is definitely not the standard we aim, neither what we are famous for. I hope you give us another chance, email me at gianmarco@railhouse.cafe and I'll ensure you will be well look after Best

    Report
29. MC

    MichaelC

    London

    2 reviews

    5.0

    2 reviews

    Dined on 3 April 2022

    overall5food4service5ambience5

    Great place for a Sunday Brunch near Victoria Station. One of the poached eggs was overdone - but the issue was quickly and graciously corrected. We will be back

    Rail House VictoriaResponded on 5 April 2022

    Hello Michael! Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and that the issues was swiftly rectified. We look forward to welcoming you back! Best wishes, Aaron

    Report
30. WQ

    WillQ

    London

    1 review

    3.0

    1 review

    Dined on 3 April 2022

    overall3food3service2ambience4

    The food was ok, although the hollandaise meal we had was quite cold. The staff weren’t rude, but they were quite distant and cold. The place was very quiet at the time so there was no reason to not have a little warmth with their customers. The restaurant is lovely and has the opportunity to be one of the best! It’s literally a few small adjustments away from being up there.

    Rail House VictoriaResponded on 5 April 2022

    Hello Will, Many thanks for leaving us a review. I appreciate your feedback. If you have time, could you email me at aaron@house.cafe, so i can gather some more information regarding your experience. Best wishes, Aaron

    Report
31. E

    Emily

    1 review

    3.0

    1 review

    Dined on 3 April 2022

    overall3food3service3ambience4

    The space is large and bright with tasteful decor. Service needs some refining; a runner brought over a coffee my friend had ordered then turned to leave and I asked if I could order a drink too... he said he couldn't do that, he'd try find someone who could. It was 15mins before a waiter came to do so, and it wasn't particularly busy yet. Then in contrast 10mins later we had 3 separate people ask how our meal was going. I ordered an eggs royal. Was brought a benedict with ham which I said wasn't what I ordered. This was a new person again, he looked at me and said 'okay...' then called over to us to a passing waiter 'you put the wrong thing in the system, this isn't what she ordered' that person, who'd taken our drink order but not our food order said 'it wasn't me' I ended up interjecting with the facts but was not impressed with the approach to rectify it. I did get my correct order as my friend was nearly finished her meal, no apology. The benedict was decent but a very doughy muffin that could have done with a few leaves or something to break it up. All in not a bad experience but feel a few small tweaks and training could quickly make it better.

    Rail House VictoriaResponded on 7 April 2022

    Hi There! Sorry to hear that you did not enjoy your recent visit. We are currently working hard to hire and train more members of staff so that our service is more consistent. I am sorry that your experience wasn't up to expectations and that the service you received was a little sloppy. Next time you are planning to come, email me at gianmarco@railhouse.cafe and I'll ensure you will be well look after Best

    Report
32. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 2 April 2022

    overall5food5service5ambience5

    I’ve rarely seen a place where the staff look genuinely happy to be there. The customer service was warm and comforting. The actually layout and design of the restaurant is really good. This all resulted in a relaxed vibe with slight buzz amongst service - with both the staff and customers. Would highly recommend to anyone who is after a fantastic brunch date or anything other occasion!

    Rail House VictoriaResponded on 5 April 2022

    Hello! Many thanks for your kind words and for taking the time to leave us a review. We're glad you enjoyed your meal and look forward to welcoming you back! Warm regards, Aaron

    Report
33. AS

    AdamS

    London

    7 reviews

    4.0

    7 reviews

    Dined on 2 April 2022

    overall4food5service4ambience5

    Nice venue near Victoria Station. Brunch food was delicious, would go back to try the pancakes which looked amazing :)

    Rail House VictoriaResponded on 5 April 2022

    Hello Adam! Many thanks for leaving us a review. We're glad you enjoyed your meal and look forward to welcoming you back, next time for the pancakes! Best wishes, Aaron Aaron

    Report
34. AD

    AliceD

    London

    2 reviews

    4.0

    2 reviews

    Dined on 2 April 2022

    overall4food4service3ambience3

    We had a lovely time. The staff were great and so was the food. It was my friend's birthday and they treated us really well. The vibe is chilled and I would go back.

    Rail House VictoriaResponded on 5 April 2022

    Hello Alice, Many thanks for leaving us a review. I would love to know how we missed the mark and could turn this into a 5*. If you have time, could you email me at aaron@house.cafe. Best wishes, Aaron

    Report
35. HC

    HereComesTheSun

    Brighton

    11 reviews

    5.0

    11 reviews

    Dined on 31 March 2022

    overall5food5service4ambience5

    Absolutely lovely, welcoming staff, great and plentiful food, a great meeting place!

    Rail House VictoriaResponded on 2 April 2022

    Hello! Many thanks for leaving us a 5* review. We're glad you enjoyed your meal and look forward to welcoming you back. Best wishes,

    Report
36. MG

    MayaG

    Calgary

    17 reviews

    vip
    2.0

    17 reviews

    Dined on 27 March 2022

    overall2food1service2ambience3

    We ordered Egg Benedict, the muffin was dry and would have been better if there was some greens like rockets on the side, bit more presentable like that in a massive plate instead of just two muffins.

    Rail House VictoriaResponded on 31 March 2022

    Hi Maya, I'm sorry you did not enjoy your dish. Please contact me at aaron@house.cafe so i can find out some more regarding your meal. Best wishes Aaron

    Report
37. VK

    ValdaK

    London

    1 review

    5.0

    1 review

    Dined on 26 March 2022

    overall5food5service5ambience4

    We had the skate wing & chicken main dishes - both excellent as were the sides. Great service. The only minor complaint was that it was a bit noisy especially the sound of some kind of blender noise coming from the bar area every now and then. But would definitely recommend it.

    Rail House VictoriaResponded on 31 March 2022

    Hi Valda, Thank you for your 5* review. I'm happy you liked the Skate wing, its delicious! We look forward to welcoming you back! Best wishes, Aaron

    Report
38. TW

    TraceyW

    London

    1 review

    5.0

    1 review

    Dined on 26 March 2022

    overall5food5service5ambience5

    Outstanding service and food. Highly recommend it.

    Rail House VictoriaResponded on 31 March 2022

    Hi There! Thank you so much for your 5* review! I'm so happy to hear you enjoyed your experience with us. I look forward to welcoming you back again soon. Best GianMarco

    Report
39. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 26 March 2022

    overall5food5service5ambience5

    Great service & food

    Rail House VictoriaResponded on 31 March 2022

    Hi, Thank you for your 5* review. We look forward to welcoming you back! Best wishes, Aaron

    Report
40. OT

    OpenTable Diner

    Glasgow

    1 review

    5.0

    1 review

    Dined on 26 March 2022

    overall5food4service5ambience5

    Great service and very accommodating. Food was lovely and fresh. Nice outdoor seating area.

    Rail House VictoriaResponded on 31 March 2022

    Hi, Thank you for your 5* review. We look forward to welcoming you back! Best wishes, Aaron

    Report