River Restaurant Gordon Ramsay

Review summary

1. D

   Dan

   London

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Had Sunday roast. Food has clearly been sitting around for 15+ mins as was cold and dried out. No gluten free options other than some crappy bread. Had to ask for horse radish 3 times. By the time it arrived we had finished. Charged us 5.50 per basket of bread. We didn’t ask for them but they put 3 on the table. Was told we could get extra veg if we need some. Assumed they meant for free, but that was added to the bill also. 15% service charge automatically added. Bill came to about £100pp. Get better quality of food and service at Toby Carvery.
   

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2. n

   neil

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   Lovely setting and friendly, helpful and attentive staff. The food, however, leaves a lot to be desired. The Beef wellington was very nice but extremely overpriced, however the fish pie should really be called bland mash potato with a hint of fish. For a sea food restaurant this should be a pretty basic meal. Its a shame because the staff and the setting were brilliant. I think you could do a lot better elsewhere
   

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3. D

   David

   Richmond

   5 reviews

   1.0

   5 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   Pricey as you would expect. Plates were not like expected having watched several of his tv shows. We were there on a slow night so the wait staff smothered us. Other customers were dressed like tourists going to a fast food place, how digraceful. Very disappointing experience.
   

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4. N

   Nicola

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. The staff were very welcoming. The restaurant was impeccably clean. The wine was perfect. I just thought £7 for a bottle of water was extortionate.
   

   River Restaurant Gordon RamsayResponded 2 days ago

   Dear Nicola, Thank you for taking the time to write us a 5 star review. We are absolutely delighted to hear that you had an overall good dining experience at The River Restaurant. Your kind feedback will be shared with the whole team. The team is looking forward to welcoming you back, very soon. Kindest regards, The Guest Relations Team
   

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5. S

   Steven

   Las Vegas

   1 review

   2.0

   1 review

   Dined on 5 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Really Girdon Ramsey? Your ran out of your signature dish, Beef Wellington? Really? You took our order and let us know 15 minutes later that you ran out? Really?? Are you an Idiot Sandwich?
   

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6. M

   Mel

   London

   4 reviews

   5.0

   4 reviews

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The very famous Beef Wellington did not disappoint! Now I know why Gordon Ramsay is beefing other's beef wellingtons 😆
   

   River Restaurant Gordon RamsayResponded 2 days ago

   Dear Mel, Thank you for taking the time to write us a 5 star review. We are absolutely delighted to hear that you truly enjoyed the Beef Wellington at The River Restaurant. The team is looking forward to welcoming you back, very soon. Kindest regards, The Guest Relations Team
   

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7. S

   Sara

   London

   1 review

   4.0

   1 review

   Dined on 29 September 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   We couldn’t fault the service and the food was good. However, it wasn’t very warm and plates weren’t hot
   

   River Restaurant Gordon RamsayResponded on 30 September 2024

   Dear Sara, Thank you for taking the time to write a 4 star review. Whilst we are delighted to hear that you had an overall good dining experience, we are sorry to know that certain details of your meal didn't fully live up to your expectations on this occasion. We all very much hope to have another opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team
   

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8. E

   Ethan

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 28 September 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   My partner and I were visiting London for our honeymoon and on our last day, we decided to go to River Restaurant for our final night and get a good dinner to celebrate the trip and being married for a week! The food was great but the service was horrible. We were sat in a corner table that was very close to another and got our server and they said they would be right back to give us some time to look at food menu. About 20 mins later we are met with a different server who does not explain the situation, nor introduces themselves, but merely says “So ready for food?” My partner and I ordered starters and they asked for mains, which seemed a bit rushed but we picked what looked good and went with it as well as two glasses of wine. We would not get the glasses of wine until our mains when I reminded our server and received no apologies and someone else brought our wine also with no apology. You may ask why didn’t I ask earlier for the forgotten wine? Well, our server didn’t check on us and when he was checking on the other tables (as were sommeliers and managers) they seemed to just ignore our gaze and move on with the others issues. We felt completely ignored and as if we did something wrong. Food was good and when we were out of water, our server offered to bring us more and almost 20 minutes went by of nothing. Finally a manager came over after all of our food was gone and I asked for some water and they brought some. Was also given dirty silverware but luckily had a spoon and just used that. We were very disappointed and it very much just left a stain on the end of trip as we felt we were treated very differently from the people sitting next to us who were getting multiple courses, bottles of wine, and then some. As if we weren’t as important because we weren’t spending as much money. A truly horrible feeling leaving the restaurant. When we come back to London, we will not be revisiting and our friends who live in London will know as well about our experience.
   

   River Restaurant Gordon RamsayResponded 2 days ago

   Dear Ethan, Thank you for sharing this feedback. It is only through such constructive comments that we can continually monitor and improve the service we provide. We thank you once again for bringing these concerns to our attention and trust that you feel we have taken your complaint seriously. We hope that you will reconsider to visit us at The River Restaurant in the near future. If we can be of any assistance in the meantime, please do let us know. Warmest regards, The Guest Relations Team
   

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9. M

   Margaret

   London

   1 review

   4.0

   1 review

   Dined on 28 September 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food was luke warm and portion scant. Excellent service
   

   River Restaurant Gordon RamsayResponded on 30 September 2024

   Dear Margaret, Thank you for taking the time to write a 4 star review. Whilst we are delighted to hear that you found the service excellent, we are terribly sorry that the food served didn't fully live up to your expectations on this occasion. Rest assured that this will be discussed further with the management team and the Head Chef. We all very much hope to have another opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team
   

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10. D

    Darrell

    London

    18 reviews

    4.0

    18 reviews

    Dined on 27 September 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    We had very high expectations and the greeting at the front desk did’t disappoint. We had drinks in the Beaufort bar, lovely environment, but the cocktail wasn’t up to much, which the staff took care of. The hostess to the restaurant was not very welcoming but the rest of the staff were excellent and attentive - well done to whoever hired them. The food was very pricey and not worth the money when compared to many other restuarants we have visited, having said that the Dover Sole was lovely, whilst the steak was mediocre - I have had many that have been better. Overall a very nice experience, a little let down by the food.
    

    River Restaurant Gordon RamsayResponded on 30 September 2024

    Dear Darrell, Thank you for taking the time to write a 4 star review. Whilst we are delighted to hear that you had an overall good dining experience, we are sorry to know that certain details of your meal didn't fully live up to your expectations on this occasion. Rest assured that this will be discussed further with the management team and the Head Chef. We all very much hope to have another opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team
    

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