River Restaurant Gordon Ramsay

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1. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food3service5ambience5

   Anniversary

   River Restaurant Gordon RamsayResponded 2 days agoDear Guest, Thank you for taking the time to give us a 4 star rating. We are glad to know you enjoyed to celebrate such special occasion with us. We all very much hope to have the opportunity of welcoming you back at the River Restaurant in the future. Warmest regards, The Guest Relations Team

   Report
2. LM

   LesM

   London

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Simply the best dining experience. Great food, wine and staff.

   River Restaurant Gordon RamsayResponded 1 day agoDear LesM, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this. We thank you again for your wonderful feedback which I will share with the team – Surely, they will love to hear your kind comments on food, wine and staff. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

   Report
3. TL

   TrevorL

   London

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   overall4food5service4ambience5

   First of all the restaurant is within the Savoy hotel so expectations are high. The food was outstanding, the lobster was perfect and the accompanying wine very nice. The service dropped from 5 stars to 4 as it seemed a bit rushed in places, I know they were busy, but at a restaurant of this standard it should be a bit slicker. Both the waitress and the sommelier managed to splash wine while pouring and there was a general feeling of them rushing. The ambiance was good but legroom under the table was limited due to the size of the pedestal on the table. This meant it was difficult to get fully comfortable. These points sound a bit picky, but we expected more from a Ramsay restaurant in the Savoy.

   River Restaurant Gordon RamsayResponded 3 days agoDear TrevorL, We are so delighted to hear that you found food outstanding. We will share your compliments with the kitchen team - they will be thrilled to hear them. We have noted your comments on rushed service, which will be discussed further internally with the team. Thank you so much for taking the time to write your feedback - that helps us to improve. We hope to have the opportunity of welcoming you back at the River Restaurant in the future. Warm regards, The Guest Relations Team

   Report
4. RH

   RachelH

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service4ambience4

   The food was amazing and was excellent value for money. The sommelier recommendation of wine by the glass did not disappoint. We would definitely go back again.

   River Restaurant Gordon RamsayResponded 2 days agoDear RachelH, We are absolutely delighted to hear that you had a wonderful time at the River Restaurant. We will share your kind compliments with the team, they will be pleased to know that you truly enjoyed your overall experience. Thank you so much for taking the time to write us your feedback, it is a pleasure for us to read such fantastic words. We all very much hope to have the opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team

   Report
5. M

   Meme

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food2service2ambience2

   I went with my family to the restaurant and it wasn't as expected, the food was average and my husband ordered Medium well steak and it came Medium rare. the waiters do not respond and we had to call several times to get their attention.

   Report
6. M

   Marcs

   Milwaukee

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Outstanding service, food, and atmosphere. Great spot in London.

   River Restaurant Gordon RamsayResponded 5 days agoDear Marcs, Thank you for taking the time to write a 5-star review. We are so pleased to know that our team has achieved their aim - to deliver the most memorable dining experience to our guests. We thank you again for your wonderful feedback which will be shared with the team – surely, they will love to hear your kind comments on service, food and atmosphere. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

   Report
7. M

   Meecejam

   London

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food4service5ambience5

   Beautifully presented food. Lobster small and overpriced. Literally four small morsels . Very courteous staff. Great for a special occasion.

   River Restaurant Gordon RamsayResponded 5 days agoDear Meecejam, We are a delighted to hear that you enjoyed your experience at the River Restaurant. We will share your kind compliments on food and service with the team, as well as feedback on the lobster. Thank you so much for taking your time to write your review, it is a pleasure for us to read such kind words. We all hope to have the opportunity of welcoming you back in the future. Warm regards, The Guest Relations Team

   Report
8. 2

   28june

   London

   1 review

   1.0

   1 review

   Dined on 28 June 2022

   overall1food1service1ambience2

   Not suited for business lunch. Got the order wrong. Fish was not cooked. Would not accommodate a window table for business lunch when restaurant was empty. Very slow service. Great potential but work to do to get to good standards.

   River Restaurant Gordon RamsayResponded 1 day agoDear 28June, We were truly sorry to read about your experience and please, rest assured that together with the management we have since reviewed the level of service and food provided. Our team works hard to deliver the highest standards to all our guests, and it is disappointing for us to know that we failed on this occasion. We trust that you have received our communication sent to you privately and look forward to hearing from you in due course. Warmest regards, The Guest Relations Team

   Report
9. RJ

   RoseJ

   London

   1 review

   5.0

   1 review

   Dined on 27 June 2022

   overall5food4service5ambience5

   Wonderful staff Absolute luxury Food divine lovely view of the Thames from River restaurant Will try the Grill next time!

   River Restaurant Gordon RamsayResponded on 28 June 2022Dear RoseJ, We are thrilled to hear that you had a wonderful time at the River Restaurant. We will share your great feedback with the team - they will be pleased to know that you truly enjoyed your experience and they contributed to make it more special. It is a pleasure to read such an amazing review. We all very much hope to have the opportunity of welcoming you back in the future. Kind regards, The Guest Relations Team

   Report
10. OT

    OpenTable Diner

    Norfolk

    3 reviews

    4.0

    3 reviews

    Dined on 26 June 2022

    overall4food4service4ambience4

    Oysters to die for Starter Caesar prawn salad way to big for a starter but very tasty Monkfish curry lovely very tasty Staff were very serious did not make you feel at ease. Also we had been to other high class restaurants for my birthday weekend was given a cake here nothing not even a mention. As a customer it makes you feel special if this happens.

    River Restaurant Gordon RamsayResponded 6 days agoDear Guest, We are so delighted to hear that you have enjoyed your meal at the River Restaurant. We will share your kind compliments with the kitchen team - they will be thrilled to hear that. We have well noted your comments on service, which will be discussed further with the team. Thank you so much for taking the time to write your feedback. We all very much hope to have the opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team

    Report
11. OK

    OrlyK

    1 review

    5.0

    1 review

    Dined on 25 June 2022

    overall5food5service5ambience5

    The food was such a treat really. I highly recommend this restaurant. Beautiful setting and comfortable too

    River Restaurant Gordon RamsayResponded on 27 June 2022Dear OrlyK, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this. We thank you again for your wonderful feedback which we will share with the team – Surely, they will love to hear your kind comments on both food and ambience. We all look forward to welcome you back very soon. Kindest regards, The Guest Relations Team

    Report
12. AB

    AlexB

    London

    1 review

    5.0

    1 review

    Dined on 25 June 2022

    overall5food5service5ambience5

    Food and Service was exceptional, Andrew Sawyer and his team ensured we had an amazing meal to celebrate an anniversary. We will definitely be returning.

    River Restaurant Gordon RamsayResponded on 27 June 2022Dear AlexB, We are absolutely delighted to hear that you had a wonderful time at River Restaurant on such a special occasion. We will share your kind compliments with Chef Andrew and the team, they will be pleased to know that you truly enjoyed your experience and they contributed to make it more special. We all very much hope to have the opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team

    Report
13. MS

    MarcS

    London

    1 review

    4.0

    1 review

    Dined on 25 June 2022

    overall4food4service4ambience4

    Excellent food, excellent service. Couldn’t fault them. Went for a birthday and they even threw in a complimentary petit four which was pretty amazing

    River Restaurant Gordon RamsayResponded on 27 June 2022Dear MarcS, We are absolutely delighted to hear that you had a wonderful time at River Restaurant. We will share your kind compliments with the team, they will be pleased to know that you truly enjoyed your experience and they contributed to make it more special. Thank you so much for taking the time to write us your feedback, it is a pleasure for us to read such fantastic words. We all very much hope to welcome you back in the near future. Warmest regards, The Guest Relations Team

    Report
14. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on 22 June 2022

    overall1food1service2ambience5

    My children and I were visiting London for the first time

    Report
15. TW

    TchaW

    London

    1 review

    vip
    3.0

    1 review

    Dined on 20 June 2022

    overall3food5service1ambience5

    Potential to be very nice, just let down by poor service

    River Restaurant Gordon RamsayResponded on 22 June 2022Dear TchaW, Thank you for taking the time to write us a review. Our team works hard to deliver an enjoyable experience to all our guests, and it is disappointing for us to know that we failed on this occasion. Rest assured, that this will be discussed internally. Once again, thank you for your feedback and we hope to have the opportunity of welcoming you back at the River Restaurant. Kindest regards, The Guest Relations Team

    Report
16. MG

    MartinG

    Manchester

    3 reviews

    1.0

    3 reviews

    Dined on 19 June 2022

    overall1food3service1ambience2

    Can’t believe how poor the service was. Needs a major shake up of the attitude. Drinks took ages to arrive and waitress had to be reminded. No sign of waiting staff being aware of customers needs. That demonstrates poor trading. Hollandaise sauce was cold. Save your money and eat elsewhere. Gordon needs to use some of his industrial language on the staff managing this one of his branded restaurants.

    River Restaurant Gordon RamsayResponded on 24 June 2022Dear MartinG, We were truly sorry to read about your experience and please, rest assured that we have since reviewed the level of the service provided. Our team works hard to deliver the highest standards to all our guests, and it is disappointing for us to know that we failed on this occasion. We trust that you have received our communication sent to you privately by the Guest Relations Team, and look forward to hearing from you in due course. Warmest regards, The Guest Relations Team

    Report
17. K

    Kathleen1

    London

    9 reviews

    vip
    4.0

    9 reviews

    Dined on 19 June 2022

    overall4food4service4ambience4

    We spent Father’s Day at the River Restaurant, we ordered the oysters and crab starters, the fish burgers, battered Rock and Monkfish followed by the hazelnut and white chocolate desserts. Delicious, superbly cooked, fabulous meal.

    River Restaurant Gordon RamsayResponded on 20 June 2022Dear Kathleen1, Thank you for taking the time to write us your feedback. We are delighted to hear that you and yours had a fabulous Father's Day meal at the River Restaurant. Your kind words on food will be shared with the team - surely they will be pleased to hear that you truly enjoyed your experience. We all look forward to welcome you back very soon. Kindest regards, The Guest Relations Team

    Report
18. NC

    NoraC

    London

    1 review

    3.0

    1 review

    Dined on 19 June 2022

    overall3food5service1ambience4

    The food was really amazing. But the service was really bad and super slow. There were a lot of staff chatting at the back and not paying attention. My husband waited 15min for a wine refill - the waitress came to take our order only to say she needs to come back as her pen has run out. She walked around the whole restaurant to try and find a pen….,,

    River Restaurant Gordon RamsayResponded on 20 June 2022Dear NoraC, We are delighted to hear that you found the food really amazing, although the service provided was not up to our standards. Our team works hard to deliver an enjoyable experience to all our guests, and it is disappointing for us to know that we failed on this occasion. Rest assured, that this will be discussed internally. Thank you for your feedback and we hope to have the opportunity of welcoming you back at the River Restaurant. Kindest regards, The Guest Relations Team

    Report
19. GV

    GaryV

    1 review

    5.0

    1 review

    Dined on 18 June 2022

    overall5food5service5ambience5

    Really nice experience. Barney was outstanding. My only gripe would be the table we had was quite small with no view if anything much.

    River Restaurant Gordon RamsayResponded on 19 June 2022Dear GaryV, Thank you for leaving a 5-star review. We will pass your feedback to Barney and the team - they will be delighted to hear you enjoyed the experience and service. We have also well noted your comment on the table seating. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
20. R

    Rodders

    London

    18 reviews

    vip
    4.0

    18 reviews

    Dined on 12 June 2022

    overall4food4service5ambience5

    Lovely place and staff but very overpriced

    River Restaurant Gordon RamsayResponded on 13 June 2022Dear Rodders, Thank you for taking the time to write us your feedback. The team will love to hear your kind comments on both food and service. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
21. T

    Tim27

    Surrey

    1 review

    3.0

    1 review

    Dined on 11 June 2022

    overall3food3service3ambience5

    Over priced for not an exceptional meal you might expect from Gordon Ramsey. Fish course like warm , over half an hour wait for the main course to come out. Very expensive wine list and no Prosecco by the glass. Plenty of other London restaurants with similar standard food for less money. That said the Savoy setting is outstanding a wonderful venue.

    River Restaurant Gordon RamsayResponded on 13 June 2022Dear Tim27, Thank you for taking the time to write us your feedback. Whilst we strive to provide the best quality of service and food to all our guests, we are sorry to hear your expectations were not meet this time. Your words will be shared with the management team that work alongside the Head Chef and they will appreciate your notes on what to improve. We all very much hope to have the opportunity of welcoming you back in the future. Kindest regards, The Guest Relations Team

    Report
22. AB

    AmyB

    London

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5

    The service was absolutely impeccable and made the meal. We were made to feel really special as we were celebrating our birthdays. Food was outstanding. We couldn’t have asked for more.

    River Restaurant Gordon RamsayResponded on 13 June 2022Dear AmyB, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this. We thank you again for your wonderful feedback which I will share with the team – Surely, they will love to hear your kind comments on both food and service. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
23. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 11 June 2022

    overall5food5service5ambience5

    The food was great and the price was reasonable. Loved the calm and classy environment.

    River Restaurant Gordon RamsayResponded on 28 June 2022Dear Guest, Thank you for taking your time to leave a 5-star review. Our team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this. Your wonderful feedback will be shared with the team – surely, they will love to hear your kind comments on both food and environment. We all look forward to welcome you back at the River Restaurant soon. Kindest regards, The Guest Relations Team

    Report
24. CA

    CATIAL

    London

    5 reviews

    vip
    4.0

    5 reviews

    Dined on 11 June 2022

    overall4food5service5ambience4

    We thought we will have river view but it is not

    River Restaurant Gordon RamsayResponded on 14 June 2022Dear Guest, Thank you for taking the time to write us your feedback. We are delighted to see that you have enjoyed both food and service, please note that tables allocation are subjected to availability on the day, as we have a limited number of tables with river view. On your next visit, we can certainly make a request and we will do our best to accommodate for this, on the day. We look forward to welcome you back at the River Restaurant soon. Kindest regards, The Guest Relations Team

    Report
25. b

    bogey

    Atlanta

    35 reviews

    vip
    4.0

    35 reviews

    Dined on 10 June 2022

    overall4food4service3ambience4

    Food quite good but believe our waitress was serving us on her 1st day. She had no idea what the differences were in some of the menu items or how they were prepared, and she placed forks on the right side of the plate 3 different times!! Nice restaurant, but, not in keeping with the Savoy or our expectations for a Gordon Ramsey restaurant. We were in London only 3 nights and this was, sadly, our most disappointing dining experience.

    River Restaurant Gordon RamsayResponded on 11 June 2022Dear bogey, We are delighted to hear that you enjoyed the food. We are so sorry to hear the service provided did not meet your expectations - this will be discussed further internally. Thank you for taking your time to leave your feedback which helps us to improve. We all very much hope to have the opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team

    Report
26. CM

    CathyM

    Atlanta

    9 reviews

    vip
    5.0

    9 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5

    Very attentive staff.

    River Restaurant Gordon RamsayResponded on 14 June 2022Dear CathyM, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this on this occasion. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
27. D

    David

    London

    28 reviews

    vip
    4.0

    28 reviews

    Dined on 8 June 2022

    overall4food4service5ambience4

    Bonnie the waitress was helpful, informed and attentive. At 9.15 on a Wednesday the place was about one quarter full. My gin cured salmon, grey mullet with lobster reduction and knickerbocker glory were all delicious. Nice but not cheap wines by the glass. This wonderfully located restaurant rather lost its way after the refurbishment but it has got its mojo back I think.

    River Restaurant Gordon RamsayResponded on 14 June 2022Dear David, Thank you for taking the time to write us your feedback. We will share your kind compliments with the team and specially with Bonnie - they will love to hear your kind comments on both food and service. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
28. SK

    SonjaK

    Sydney

    2 reviews

    5.0

    2 reviews

    Dined on 8 June 2022

    overall5food5service5ambience5

    The food was outstanding. The other close by diners were interesting to listen to. Coming from Australia it was a real treat. Would definitely recommend this restaurant.

    River Restaurant Gordon RamsayResponded on 10 June 2022Dear SonjaK, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and surely, they will love to hear your kind comments on food and overall experience. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
29. KG

    KG73

    London

    6 reviews

    1.0

    6 reviews

    Dined on 8 June 2022

    overall1food2service1ambience1

    Took my husband for his 50th - very poor. I had to go and ask for a wine list, and then constantly ask for my glass to be filled. There is no atmosphere in the room - the staff are friendly enough but inefficient. The food is ok - but for the price you pay - that is really disgraceful. It should be amazing with that kind of cost. Gutted that Ramsay has ruined another iconic venue in London - The Savoy surely need to think again about this ? Kaspars was wonderful.

    Report
30. MO

    MONTY

    London

    2 reviews

    4.0

    2 reviews

    Dined on 8 June 2022

    overall4food4service5ambience3

    Enjoyed lunch. Fixed price 3 course menu is limited as might be expected at £40. Wine is expensive.

    River Restaurant Gordon RamsayResponded on 10 June 2022Dear MONTY, Thank you for taking the time to write us your feedback. We are glad to hear that you have enjoyed your lunch and we appreciate the comments about the wine list. This will be shared with the Sommelier team. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
31. NB

    NikB

    London

    3 reviews

    5.0

    3 reviews

    Dined on 5 June 2022

    overall5food5service5ambience4

    very enjoyable dinner in lovely surroundings and marvellously looked after by Bonnie - thank you very much.

    River Restaurant Gordon RamsayResponded on 7 June 2022Dear NikB, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this. We thank you again for your wonderful feedback which I will share with the team – Surely, Bonnie will love to hear your kind comments. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
32. RJ

    RonJ

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience5

    Great Staff and food. Maintaining The Savoy's high standards.

    River Restaurant Gordon RamsayResponded on 7 June 2022Dear RonJ, Thank you so much for taking the time to write us your feedback. We are absolutely delighted to hear that you had a great time at the River Restaurant. We will share your kind compliments with the team, they will be pleased to hear your kind comments on both food and service. We all very much hope to have the opportunity of welcoming you back in the future. Warmest regards, The Guest Relations Team

    Report
33. S

    Samanthap

    London

    1 review

    3.0

    1 review

    Dined on 5 June 2022

    overall3food3service4ambience4

    Disappointed with the food quality especially as it cost £158 for starters and mains, no alcohol or puds. The best part of the meal was the bread which was gorgeous. Didn’t order dessert as the menu was limited and not great. The service was fabulous, a lovely waiter. I expected a lot better and chose it for a birthday and anniversary present as it was Gordon Ramsey, we traveled 2 hours.

    River Restaurant Gordon RamsayResponded on 8 June 2022Dear Samanthap, We are sorry to read about your experience and please, rest assured that together with the management and the Head Chef, we have since reviewed the quality of food provided. Our team works hard to deliver the highest standards to all our guests, and it is disappointing for us to know that we failed on this occasion. We trust that you have received our communication sent to you privately and look forward to welcome you back in due course. Warmest regards, Guest Relations Team

    Report
34. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 4 June 2022

    overall1food1service1ambience1

    The worst experience my mother did not think her fish was cooked correctly and explained this to the manager who told her yes it was and then patronising asked my father was his ok! No wonder the restaurant was empty, awful food expensive prices & the staff left a lot to be desired.

    River Restaurant Gordon RamsayResponded on 17 June 2022Dear Sir,Madame We were truly sorry to read of your experience and please rest assured that, together with the management, we have since reviewed the level of food and service provided. Our team works hard to deliver the highest standards to all our guests, and it is disappointing for us to know that we failed on this occasion. We trust that you have received our communication sent to you privately and look forward to hearing from you in due course. Warmest regards, The Guest Relations Team

    Report
35. DM

    DebiM

    London

    13 reviews

    5.0

    13 reviews

    Dined on 4 June 2022

    overall5food5service4ambience3

    Birthday lunch. Lovely food. Lovely place

    River Restaurant Gordon RamsayResponded on 4 June 2022Dear DebiM, Thank you for taking your time to write a 5 star review. Our team always aims to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this. We thank you again for your wonderful feedback which will be shared with the team – surely, they will love to hear your kind comments. We all look forward to welcome you back at the River Restaurant very soon. Warmest regards, The Guest Relations Team

    Report
36. OT

    OpenTable Diner

    Hampshire

    1 review

    5.0

    1 review

    Dined on 3 June 2022

    overall5food5service5ambience5

    Great experience

    River Restaurant Gordon RamsayResponded on 4 June 2022Dear Guest, Thank you for taking your time to leave a 5 star review. Our dedicated team aims to deliver the most memorable dining experience to all our guests, and we are so pleased to know that was achieved. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report
37. HH

    HHM231

    Glasgow

    4 reviews

    3.0

    4 reviews

    Dined on 3 June 2022

    overall3food4service3ambience3

    Food quality was good but overall lacked atmosphere and service was very patchy considering how quiet the restaurant was

    River Restaurant Gordon RamsayResponded on 24 June 2022Dear HHM231, We greatly appreciate the time you have taken to share further details with our Guest Relations team since your visit. We were incredibly disappointed to know that you left the restaurant feeling this way and that we hadn't had the opportunity to try to make things better while you were with us. We hope to have another opportunity in the future to warmly welcome you at the River Restaurant and ensure you have the best dining experience. Kindest regards, The Guest Relations Team

    Report
38. AB

    AllanB

    London

    1 review

    2.0

    1 review

    Dined on 2 June 2022

    overall2food5service2ambience2

    I prefer not to make any comment on our experience. I would be more than happy to discuss with someone representing the restaurant

    River Restaurant Gordon RamsayResponded on 14 June 2022Dear AllanB, Thank you for sharing this feedback and for all the details provided to our General Manager over the phone. It is only through such constructive comments that we can continually monitor and improve the service we provide. We thank you once again for bringing these concerns to our attention and trust that you feel we have taken your complaint seriously. We hope that you will reconsider to visit us again in the near future. Warmest regards, The Guest Relations

    Report
39. TA

    TonyA

    Aberdeen

    1 review

    3.0

    1 review

    Dined on 31 May 2022

    overall3food5service2ambience2

    After watching the recent Gordon Ramsay TV show on BBC which featured his restaurant in the Savoy we felt we had to try it whilst visiting London mainly for the service it was supposed to offer. We were sat in a corner where the temperature was too cold for us to take our jackets off then moved to a better seat which was in a slightly warmer location. We waited 45 minutes for our first drinks after ordering our food where a member of staff disagreed with what we were ordering. The staff don’t push your seats in, put your napkins on, fill up your drinks, offer your more drinks or generally speak to you more than they have too. The food was good but for the price it had to be. But in reality the service is bang average! Not at all what we expected. Wouldn’t be heading back next time we visit London it’s over priced for the service you receive. London has far better restaurants to offer for half the price.

    Report
40. S

    Shawn

    London

    1 review

    5.0

    1 review

    Dined on 26 May 2022

    overall5food4service5ambience5

    First courses brilliant. Main courses very good but not superb. Fishburger was a bit dry and salty. Hake was ok.

    River Restaurant Gordon RamsayResponded on 27 May 2022Dear Shawn, Thank you for taking the time to write your feedback, which I will share with the team – Surely, they will love to hear your comments regarding the food. We all look forward to welcome you back at the River Restaurant very soon. Kindest regards, The Guest Relations Team

    Report