Romano's Macaroni Grill - University
I was very disappointed in the service and the quality of the food.
Sadly I would not go back.
Pasta was under seasoned and overcooked. Didnt eat a third of it, when I complained all I got was.."here is salt and pepper"
3 if dined and service was excellent by willie . Food was good and plentiful.
Absolutely delicious, ordered crispy Brussels sprouts and butternut squash pasta and seafood ravioli and all was really delicious even reheated, had an order to go also and was amazed when opened bag and even found a loaf of bread and dipping oil and parmesan cheese, very thoughtful to have included the extras and didn’t expect it, wish you hadn’t closed all locations in Minnesota, always excited to get to texas for my favorite restaurant the macaroni grill.
We were actually early for our reservation and was seated immediately. Our waitress was very professional and friendly. Our food arrived on time perfectly as we finished our salads. The food was delicious as I had remembered. Will be returning again!
Social distancing was observed and masks were properly worn. The waitress was excellent and very attentive. I was disappointed they don't carry bowtie pasta any longer, but the food was excellent. Overall it was a great experience and we will be back!
Thankss for great service from "Kat" one of the managers
great food and great service espcially from "Kat" one of the managers
We were celebrating our 34th anniversary, but it was our first time at the University location. We were very happy to have chosen Macaroni Grill and very satisfied with this particular experience.
Very quiet. Not a lot of patrons due to holiday and Covid.
Employees were not wearing mask when serving the food and making the food.
We were celebrating our wedding anniversary. Our server was great & the service was very good. It was very quiet & the restaurant was very clean . I was very impressed with the whole experience. The server satisfied all of needs.
Had a great meal also.
Always outstanding. We can count on fast, friendly and helpful staff and hot ,tasty foodd. This is our favorite restaurant.
Our visit is always good! The staff is so friendly and the food is always tasty and hot. This is our favorite restaurant .
always good. we love eating here. the staff is always so friendly and we love the food.
Always good!!! Staff is very helpful and the manager always stops by to see that we are being well served.
Made reservations and wasn’t honored with it cause I came there at my reservation time and was told we didn’t make the list and that I would have to wait another hour and half. So no it was terrible and never again will be going there.
The food and the service (for the most part) was impressive as always. The only drawback was the fact I had a reservation for 2 at 8 pm Valentine's day and was told it would be a 40 minute wait for my reservation. I was also told there was a 2 hour wait for walk-ins with 2 lines of people stretching back to the entrance. My fiance and I waited 40 minutes but still didn't have our reserved table. In the meantime the 2 lines of waiting people had gone down and then replenished. When approached by the staff, after a wait time over 40 minutes for a reserved table, we were moved to a table. When the staff member looked on her list to find my name I could see my name was at the bottom of her list with nearly 10 tables still ahead of us. In spite of that we were moved to a table and our evening proceed without a single problem and impeccable service. My only question is, what good was my reservation?
Made Resv on 2/07 for dinner at 7:30 on 2/14 Received several requests to confirm which I did. Arrived at 7:00 and found line outside door, aprox 30 people. Couple ahead of us said they had resv for 6 and were still waiting. I told hostess my name and resv # and was told 45-60 min wait We left after another 15 m and couple we spoke to were leaving also. Why set up resv if they have no intention /interest in keeping them even remotely close to time.
This restaurant is not run well. They did not make the proper arrangements in staff to handle the large number of people who can for Valentines Day. I made a reservation for 7:15pm. I arrived early to let the hostess know that I was there ready for my table. The hostess tells me that because the kitchen is backed up there is a 40 minute wait. I believe that it was not my problem that the kitchen was backed up. The reservation should have been honored. When I looked around the restaurant, I saw many empty tables. That told me that they were under staffed. This location is not run well. I do not recommend it. Do not waste your time making a reservation days in advance. The restaurant not honor it.
Made reservations to find out that we would still have to wait another hour before possibly seeing a table, don’t worry the host didn’t inform us we had to find out from another couple who was there way before we were.
With a reservation we still waited over and hour to be seated
The restaurant did not honor our reservation when we got there. They claimed that open table is over booking reservations even though they are at maximum capacity. We got there at 7:09, waited for a table till 8:20pm, and didn’t get out food till 9:30pm. My family and I wanted a nice valentines dinner but it didn’t turn out that way. I had 4 hungry kids that waited almost 3 hours for food. Will not go back or use open table anymore.
Made reservations on Open Table for 7:15. Arrived at 7 to check in. Waited an hour and a half before finally leaving. What’s crazy is there were still open reservation on your site. What’s the point of having a reservation if the place won’t reserve a table. Pathetic!
We had a 7:00 p.m. reservation. We arrived at 6:50 p.m. We were told that due to the kitchen backup there would be a 40 minute wait even with our reservation. We waited the 40 minutes and hardly anyone had been seated. We left and went to a nice restaurant with no waiting and great food.
probably not even fair to review, but we made reservations two weeks in advance and when we got there were told it was an hour wait because the kitchen is behind... its a holiday and i don't think they were properly started so we left and didn't get to go out for the holiday. specificallywent somewhere with a reservation to avoid this so left extremely disappointed
This was the absolute worst restaurant experience of my life.
It was Valentine’s Day. Reservations were an hour behind. I am unsure how you get behind on reservations as you quite literally have, in your possession, a LIST of all the people coming to your restaurant at what time. This is embarrassing and I will be applying for manager at this branch soon, as I am quite confident there is a job opening.
One of the worst restaurant experiences that I've ever had. We made a Valentine's Day reservation nearly two weeks before the 14th. When we arrived for our 7pm reservation, we were told that the wait would be at least 45 minutes with an additional wait of 15 minutes (after seating) to even order our food. At 50 minutes past our reservation, I asked how much longer the wait was going to be and I was told that there were 8 more people ahead of us. The reservation didn't matter - if they aren't going to be honored - don't accept them and have people plan their evenings around the reservation. Many other couples were left in the same situation as us - reservations that were not being honored. Adding insult to injury - there were a ton of EMPTY tables! Valentine's Day isn't a surprise - it happens every year. If you are a restaurant that is accepting reservations (and knows that other people are also going to be going out that night) - BE PREPARED. Needless to say, we are never going to this Macaroni Grill again.
Very dissappointed. Arrived on time for my reservation and was told that I had a 40 minute wait because their kitchen was behind. I was not going to stand there for 40 minutes waiting
We had a reservation for Valentines Day. We had to wait for an hour to be seated. Then the service was extremely slow and chicken parm half cooked. Obviously they were not prepared for the people coming in with reservations.
We had a 6:15 reservation and still waited 45 minutes to be seated. We let that slide due to Valentine's Day. However after being seated we didn't get our drinks for about 25 more min. The table next to us received cold food, and their meals came 10 minutes apart. And they waited over an hour or longer to receive them. They were upset so we knew it wasn't looking to be a good experience. Outr calamari came out a little cooler than we would have liked.
Unfortunately we had a sick child at home and had to leave. Our server Levi was trying his best though.
We paid for our app and drinks and left.
We know now to avoid Valentine's day at a restaurant.
Even with a reservation, I had to wait 30 minutes for a table. You should remove any restaurants from your service that say they take reservations, but do not honor them. I am hesitant to use your service in the future because of this.
Reservations were not honored and wait time was an hour for appetizers. The food that came out was good however the lamb was still frozen.
Waitress did not acknowledge us for 15 minutes after being seated. Took an hour to get a appetizer and then food was awful and bland. After we finished our meal, our exact meal came to our table again from the kitchen.
Our order was missed and we never received our food after over a 1 hour wait. We only received an appetizer. I would not recommend this restaurant.
Got there and literally had to flag down a server as we sat there for 10 mins with no service. Watched people coming in after us getting drinks, bread and appetizers. Will never be back. What a waste of a Valentines Dinner.
Had reservation for Valentines Day. Seated very quickly but it all went down hill from that point forward. Took a long time to get our drinks from the bar.......took longer to get our meal after being asked over and over again if we’re ready to order yet. Rushed to place order to say the least. Ordered our appetizer to enjoy with our drinks from the bar that we STILL were waiting on. Finally got drinks and then the watered down lukewarm spinach artichoke dip arrived, then we placed our entree order. Waited another 25 mins only to get 1 of our entrees. It was only luke warm. Getting colder each minute while waiting on my Husbands entree. Guess what? Yes....his was cold too!!!!! By this time we were fed up and ready to go so we told our waiter to just bring our check. My Husband said he hoped our bill was not going to be too much because our experience was NOT WORTH anything. The waiter grabbed our check and proceeded to wad it up in disgust. While waiting on revised check, out comes 2 more entrees exactly as we ordered but this time was noticeably HOT. What?????? We’d had ENOUGH. Packed up our cold food and left. Poor people waiting in line all the way out the door. Won’t be going back to this restaurant ever again. Forgot to mention we witnessed several tables having similar issues and leaving.
The staff is always so helpful and the food is always good. We have been eating there for years and plan to continue.
Macaroni Grill is a great place to dine. The food is good, the waitstaff is very attentive and helpful, the management is superb . We recommend this restaurant for all kinds of dining reasons!!
We always love our visits to Macaroni Grill in Fort Worth. Our food was very tasty, the staff was very friendly and helpful. Gabriel at the bar was great. The manager "Red" stopped b several times to be sure we were being well slerved. We come often.
Romano's Macaroni Grill - University does offer delivery in partnership with Caviar, Postmates and Uber Eats. Romano's Macaroni Grill - University also offers takeaway which you can order by calling the restaurant at (817) 336-6676.
Romano's Macaroni Grill - University is rated 3.2 stars by 135 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.