Sargeant's Mess

3.5
40 reviews
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£26 to £40
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British
Top tags:
  • Waterfront
  • Scenic View
  • Lunch
Our diner serves the best of what Britain has to offer, using the great ingredients our local producers are famous for. In our modern and comfortable restaurant, you can relax at any time and enjoy our all-day menu, served by our friendly and attentive team.

With a terrace on the Thames, and views of both the river and the Tower as well as imposing Tower Bridge, Sargeant’s Mess is the ultimate room with a view. Enjoy breakfast, lunch or dinner tucked under the historic walls inside or out, whatever the weather.

Special Offers

1,000-Point Tables

See availability for 1,000 point tables

Mon - Fri 12:00PM - 3:00PM 6:00PM - 9:00PM
Sat 6:00PM - 9:00PM

What 40 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.5based on recent ratings
3.6
food
3.4
service
3.4
ambience
3.1
value
Noise · Quiet
50% of people would recommend it to a friend
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AS
1 review
Dined on 6 May 2019
Overall 2food 1service 2ambience 1

I have to be honest, it’s not ideal that tourists will pay for overpriced basic quality food.
The toilets smelt like a bag of seaweed with a hint of dead crab. The radiator in the gents is rusty and very dirty. The basic cleaning needs to be a lot better.
£3.50 for a 200ml bottle of coke is outrageous, the menus have no indication of the volume of drink.

The staff didn’t know the difference between Dijon mustard and English mustard.

Not worth the visit, it’s nothing like a “mess hall”, the food offering is very limited.

if I was Mark Sargeant I would get my name off the restaurant asap.

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OT
London
1 review
Dined on 4 May 2019
Overall 4food 4service 4ambience 4

Top;posto fantastico;amazing view

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JC
Raleigh
11 reviews
Dined on 18 April 2019
Overall 4food 4service 4ambience 4

The beetroot burger was delicious. The wait staff were very nice and we ate outside and really enjoyed it. definitely felt the price was reasonable for a very enjoyable meal in a great location. Would/will definitely go back.

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KS
London
1 review
Dined on 10 April 2019
Overall 1food 2service 1ambience 1

Was under impression restaurant was within Tower of London but it wasn’t. Beware as you can’t re-enter the Tower. As a result we altered the time of our booking to later via Opentable. Greeted by a grumpy waitress who said she hadn’t received the change.
Restaurant wasn’t as special as website made out and ambience was disappointing especially as this was a special birthday treat.
Service was awful, the waiter was pleasant but no idea of any details on the menu, made out it would be an issue to switch mash for chips.
Food took over 45minutes to arrive when restaurant was quiet and was dumped in a dish, not presented as advertised on the website. Was mediocre at best.
Asked about ice cream and was told “oh I think we only do chocolate or vanilla“. Couldn’t be bothered to find out, not very helpful.
Not offered any apology for the wait and there was surprise when we removed the discretionary service charge.
Will not be returning or recommending.

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JR
1 review
Dined on 30 March 2019
Overall 1food 1service 1ambience 1

This was without doubt one of the worst visits I have ever encountered, and it only lasted 15 minutes! Especially after booking a table for an early mothers day surprise on Saturday! I was waiting to be sat down with complete dismissal, I was acknowledged after a few minutes and was told I wouldn't be kept waiting. Another 5 minutes and the same waitress said the same thing, "I wouldn't be kept waiting"!! What!!!
I mentioned I booked a table. Wasn't asked for my name nor reference number and was just sat in the restaurant. We were given menus and the waitress just walked off without offering a drink or anything light to start. With over 8 years experience in the pub/dining space, this is a common courtesy and should be exercised by professional working members of staff!
There were over 5 members of staff casually walking around without even acknowledging we were still waiting for our orders to be taken. My mother grabbed the attention of a waitress, (much to her obvious disappointment) and asked if they had a gluten free menu. Her reply was simply no, but she can tell us what was edible once my mother had made up her mind. So what, if she chooses something that isn't edible, it would take the waitress to go and ask the chef, come back and ask for another alternative?? And surprise surprise... then she walked off again! 10 MINUTES HAD PASSED AND STILL NOTHING!! This was ridiculous!
And I don't expect a reply saying they were understaffed or over-worked, as a witness, I can safely say this was a relaxed afternoon without any sense of urgency, it was dead!
Still nothing, so we got up and left. Walked right passed the staff waiting for an apology or explanation, but we were even ignored walking out the door!!
Complete lack of professionalism and customer service. The staff need to be read up on the menus and taught some bloody manners!
For someone who was looking to order 3 courses and drinks, I'm glad the money was spent elsewhere!
Ridiculous!

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OT
London
1 review
Dined on 2 March 2019
Overall 5food 5service 4ambience 4

Looks out on Tower of London and the river very nice lace to eat

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JC
Cornwall
1 review
Dined on 22 February 2019
Overall 3food 1service 4ambience 4

Great location and ambience but unfortunately the menu choice was limited and on the day, food very poor. Fish and chips mediocre and salad had ingredients in not listed on menu, staff didn't argue about taking it off the bill though.

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CA
1 review
Dined on 9 February 2019
Overall 2food 1service 1ambience 1

We had ordered a table, had to wait, it was very sticky not been cleaned very well
Waitied 15 mins for a menu, said we had a voucher and was told not sure if we can take it, will have to check, 10 Mins later yes that’s ok
Food
Lamb curry was not very HOT
Fish & Chips mushy peas where cold, we tried to get someone’s attention but just got egnored
Cathy price
07791962218

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AC
London
1 review
Dined on 9 February 2019
Overall 5food 5service 5ambience 5

Great location, excellent food, staff outstanding. Thanks for the splendid food and great experience.

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W
1 review
Dined on 2 February 2019
Overall 4food 5service 5ambience 5

We had a lovely time after visiting The Tower of London.
My only disappointment was that it closed around 6pm when we would have liked further drinks especially as happy hour 5pm - 7pm.
Also we had to change the time from lunch to 4pm as we could not reenter the Tower and then received a call to change to 3.30pm as no food after 4pm.
Despite this I do recommend it and will go back there.

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P
London
2 reviews
Dined on 16 December 2018
Overall 2food 2service 5ambience 3

Service was excellent but the menu choices are limited and quality is very mixed. Excellent sweet potatoes fries but watery salad and vinegary salad dressing. Chicken okay but not great and overall expensive for what it is

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MM
London
5 reviews
Dined on 9 December 2018
Overall 5food 5service 5ambience 5

One of the best fish and chips I’ve eaten

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OT
Los Angeles
1 review
Dined on 2 December 2018
Overall 4food 4service 3ambience 4

Location was phenomenal; we sat right down; service was good; food was yummy.

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CD
London
2 reviews
Dined on 17 November 2018
Overall 1food 1service 1ambience 1

I cannot genuinely offer a review on this restaurant but I can offer some important advice. We booked a table here along with our tickets for the Tower of London, the plan being to complete the Yeoman warder tour, then have lunch and resume our exploration of the Tower after lunch. No No No.... this restaurant is situated outside of the walls of the Tower and a policy of no re-admittance meant we couldn’t fulfil our reservation. Beware !!

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MG
London
12 reviews
Dined on 11 November 2018
Overall 4food 4service 4ambience 3

Booked in here for lunch ahead of attending the Lighting Ceremony at The Tower. What a great choice - menu whilst not the most extensive means that everything was great quality and cooked to perfection, As it wasn't particularly busy when we arrived and my friend asked what other cocktails they did (not on their menu) we had the undivided attention of Roel the bartender who took the time to ask what ingredients we liked, before providing us with some wonderful off-menu cocktails. Alice our Waitress took the time and patience to ensure that we had everything that we wanted and needed - including allowing us to mix and match dishes from the Remembrance menu and the A La Carte menu. All 5 of us thoroughly enjoyed our meal and wouldn't hesitate in going back.

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OT
London
1 review
Dined on 25 October 2018
Overall 5food 5service 5ambience 5

A 7 year olds birthday lunch after we toured the Tower of London

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HS
1 review
Dined on 6 October 2018
Overall 5food 5service 5ambience 4

My family and I had had a dismal visit to The Tower of London. The weather was vile and the staff we met were rude and unwelcoming. We arrived at the restaurant wet, cold and fed up. We were invited in, were advised we could warm up and order a drink at the bar while waiting for our 1:30om table which we were early for. The Bar man was funny, kind and entertaining. The staff, fast, helpful and friendly and the food delicious, unexpetidly so! We were all very pleased.

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V
Philadelphia
4 reviews
Dined on 18 September 2018
Overall 5food 5service 5ambience 5

We stopped here while touring the Tower of London and were very glad we did. It offered a nearby spot for lunch, delicious food choices and incredible views of Tower Bridge! Service and selection were great and we were back touring the TOL right after lunch!

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AC
1 review
Dined on 17 September 2018
Overall 2food 2service 1ambience 3

Had previously reviewed the menu hoping to visit for our sons birthday. Good initial greet however very disappointed with the Monday menu - should have had a ham and chicken pie for 15.95 but instead was offered a beef ciabatta sandwich served with crisps ! Did not think this meal replacement was worth 15.95 - too much chutney was on the sandwich hiding the apparent flavour of horse radish. Kids meal and partners meal was fine.
Initial service ok but no check back received in which I could have highlighted the issue

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AJ
London
9 reviews
Dined on 3 September 2018
Overall 4food 5service 4ambience 3

This is the fourth time I've been in the last two months with different visitors each time. A great location with excellent food. I will be back.

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CP
1 review
Dined on 29 August 2018
Overall 3food 3service 4ambience 3

Wanted a scenic spot for lunch while touring London with a relative. Had a window table with a great view of the Thames and the bridge.

The dining area is a bright space with glass walls and decorated in a simple, modern style. Located in front of one end of the Tower of London and convenient to both piers.

Service was attentive, professional and friendly. I had Toad in the Hole while my companion had a burger. Both were flavorful, nicely presented and in large portions.

In addition to the dining room, there is a quick service section with a more limited menu. Looks like it would be a good place for a quick bite, coffee, etc.

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MO
Melbourne / VIC
3 reviews
Dined on 25 August 2018
Overall 4food 4service 4ambience 3

I booked for lunch as I wanted decent food when visiting The Tower of London. I wasn't disappointed; the food and service in he restaurant were both very good. If you get a window seat, there is an excellent view of Tower Bridge. One tip if visiting the Tower- this lovely place is not accessible from within the grounds, you have to leave. If you want to re-enter the Tower after lunch, just get security to sign your ticket on your way out.

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JA
1 review
Dined on 17 August 2018
Overall 2food 5service 1ambience 3

Service slow and apathetic at best. The food is good but expensive. The servers or kitchen were unable to follow requests for simple changes to our order and the toilets were a mess.

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AJ
London
9 reviews
Dined on 15 August 2018
Overall 5food 5service 5ambience 4

What a great space, great location and great food. Our meal was prepared to a high standard with quality ingredients, and presented in a way that showed the chef had taken time to consider that 'the first bits is with the eye'. This was a return visit and will be back again soon :)

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S
London
1 review
Dined on 7 August 2018
Overall 1food 3service 1ambience 2

The service was abysmal. They didn’t tell us the kitchen was about to close and by the time we managed to get them to take our order we were no longer able to get a desert. The staff were not proactive in any way. The food (at least the food we managed to get) was average.

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d
London
18 reviews
Dined on 5 August 2018
Overall 2food 3service 1ambience 2

Service was poor. Food mixed quality but it shouldn't take over an hour to bring two portions of children's macaroni cheese just because we asked to move table to a shaded outdoor seat after ordering.

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HS
London
7 reviews
Dined on 3 August 2018
Overall 4food 5service 4ambience 5

Met relatives from outside London for lunch. It was a really warm day. Would have preferred an outside space as and it was very hot inside. Service slow because there were not enough people serving for the number of covers but suited us as we were not in a hurry and we were not rushed. Food choice of the day was excellent and value for money for location really good. Will return.

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EH
London
3 reviews
Dined on 21 July 2018
Overall 2food 2service 1ambience 2

Très beau point de vue et décor, avec Tower Bridge, belle terrasse,
Mais restaurant très moyen, service nul le soir car ils sont pressés de fermer pour 21h.
Pour le midi ça doit être mieux, car plats britanniques, très bon Fish and Chip, steak pas top

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SC
Hampshire
1 review
Dined on 4 July 2018
Overall 3food 2service 4ambience 5

We chose Sargeants Mess because of its close proximity to the Tower of London. It met our expectations in terms of ambience and decor. However, the food let the side down. The mashed potatoes had whole new potatoes in it, my food was cold, I had the salmon. The salmon was lukewarm and the potatoes were cold (the menu didn't say whether my potatoes should be hot/cold). My father's meal was also lukewarm, he had the lamb 'special'. The only thing that came out piping hot was the side order of chips. There was only one gluten/dairy free dessert available which was sorbet. We had gone there for a celebratory meal and would have splashed out on 3 courses but didn't because of the lack of attention to dietary requirements. Excellent range of alcoholic beverages though and the cocktails were exquisite. Best things about it? The view of Tower Bridge and its central location.

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OT
London
54 reviews
Dined on 21 June 2018
Overall 3food 3service 2ambience 3

Good value, nice food but the service was very slow and staff were poorly informed unable to answer any questions regarding the menu

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JM
1 review
Dined on 13 June 2018
Overall 1food 2service 1ambience 1

Served us flat prosecco ( in a carafe). Main meal took 2 hours to arrive. Taken all the ambiance away that Perkin Reveller did so well. Will not be returning.

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M
London
43 reviews
Dined on 12 June 2018
Overall 2food 2service 1ambience 2

What a shame. It's a great location and a great executive chef, but they really haven't got this one right.

After waiting 15 minutes for olives (the server even wrote down the order in case he forgot), we were pretty certain that things were not going well. The drinks choices were pretty poor as well with not a single bitter available.

The food was distinctly ordinary. The suet pudding could have been made by Frey Bentos and the tart was equally dull.

If you're a veggie, just don't bother, this is not for you. Nothing on the starter menu for you at all, but you can have leaves - sorry, salad.

There are dozens of restaurants close by - try them instead.

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SH
1 review
Dined on 7 June 2018
Overall 4food 3service 4ambience 3

The service was very good and the food was fine, although the chicken main course was a somewhat underwhelming. Nothing wrong with it, but neither the chicken nor the chips were anything special. The prawn cocktail starter and the chocolate meringue dessert were a lot better.

But we will definitely go there again when we next visit the Tower of London.

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k
London
77 reviews
Dined on 26 May 2018
Overall 2food 3service 1ambience 2

This seems to be aimed at the passing tourist trade and has the ambience of a bar/café rather than a destination restaurant. Service was slow and the staff showed no warmth or personality. We ordered cocktails (hoping to enjoy them while browsing the menu) but they took so long to arrive that we had to order food and our starters arrived on the table at about the same time as the drinks. This seemed to be because the bar was so busy satisfying the numerous tourists drinking on the terrace - surely diners should be given some kind of priority? The menu was very safe and resembled 'pub grub' but the quality and presentation of the food was fine. This is all a bit of a pity because we were hoping for an interesting new addition or our local dining scene but we left disappointed.

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DC
London
2 reviews
Dined on 19 May 2018
Overall 5food 5service 5ambience 5

Lovely food and lovely people. What more can I say.

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W
London
2 reviews
Dined on 11 May 2018
Overall 1food 1service 3ambience 2

Unfortunately, Mark Sergeant has created a real mess here - the food is the big let down as well as the interior and both make this place well below standard and not an evening dining venue. A great shame. Perkin Reveller on this site was better. And there are plenty of other better dining options over Tower Bridge now. Large tourist footfall may keep day trade ticking, but Londoners and visitors deserve in this iconic setting by the Tower. Time to muster the troops and sort this out, if it can be.

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GJ
London
1 review
Dined on 5 May 2018
Overall 5food 5service 5ambience 5

A lovely setting, great food and prompt service. What more could you want?

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D
London
11 reviews
Dined on 4 May 2018
Overall 3food 3service 4ambience 3

Good food, good service and a nice spot with a view of Tower Bridge or the Tower of London if you prefer.

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V
London
1 review
Dined on 4 May 2018
Overall 5food 5service 4ambience 5

Excellent food (we ordered the fish and chips) and lovely terrace.

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I
London
6 reviews
Dined on 30 April 2016
Overall 5food 4service 4ambience 5

We met couple of friends here for dinner & loved the location. The backdrop of the Tower Hill accompanied by good food made it a great evening for us!

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