Sargeant's Mess

3.6
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49 reviews
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£26 to £40
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British
Our diner serves the best of what Britain has to offer, using the great ingredients our local producers are famous for. In our modern and comfortable restaurant, you can relax at any time and enjoy our all-day menu, served by our friendly and attentive team.

With a terrace on the Thames, and views of both the river and the Tower as well as imposing Tower Bridge, Sargeant’s Mess is the ultimate room with a view. Enjoy breakfast, lunch or dinner tucked under the historic walls inside or out, whatever the weather.

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1,000-Point Tables

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Mon - Fri 12:00PM - 3:00PM 6:00PM - 9:00PM
Sat 6:00PM - 9:00PM

What 49 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.7
food
3.6
service
3.7
ambience
3.3
value
Noise · Quiet
52% of people would recommend it to a friend
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SR
1 review
Dined on 21 August 2019
Overall 5food 4service 5ambience 5

Decent food, but expensive but the location it’s well worth it

CW
New York Area
7 reviews
Dined on 23 July 2019
Overall 4food 5service 5ambience 5

Yummy food, good service, pleasant location, & the outdoor dining space was perfect for the summer weather. I just wish I’d known it was outside the tower grounds. I had been planning to eat part-way through my visit to the tower. But ended up having to see everything before going to eat, since there was no re-entry after leaving to go to the restaurant.

OT
San Francisco
3 reviews
Dined on 7 July 2019
Overall 5food 5service 5ambience 5

Great drinks and friendly service

MR
London
1 review
Dined on 4 July 2019
Overall 4food 3service 4ambience 4

A nice spot outside the Tower of London. Relatively peaceful. Dining in the tower itself can be very busy.

YS
London
1 review
Dined on 28 June 2019
Overall 2food 4service 1ambience 3

Whilst the menu is limited the quality of food is good. Only two out of four had starters due to this and there was nothing to tempt us on the dessert menu. Starters arrived before drinks and attitude of waitresses was disappointing. Toilets were clearly not checked and were littered and unhygeinic. Nevertheless the quality of the food did go someway to help and the settings lovely right next to the river.

L
Switzerland
3 reviews
Dined on 24 June 2019
Overall 2food 4service 1ambience 4

Terrible service! Special by Mrs. ROMMY she very disrespectful!!!

DM
London
19 reviews
Dined on 7 June 2019
Overall 4food 4service 4ambience 3

Good fish and chips, friendly service, good value for families all round. And obviously dead handy formthe Tower of London.

C
London
4 reviews
Dined on 26 May 2019
Overall 5food 5service 5ambience 5

Sunday roast is highly recommended. As always, the view is great and restaurant staff are friendly.

PQ
London
2 reviews
Dined on 20 May 2019
Overall 3food 3service 3ambience 4

Nothing special and takes a long time to prepare food.

AS
1 review
Dined on 6 May 2019
Overall 2food 1service 2ambience 1

I have to be honest, it’s not ideal that tourists will pay for overpriced basic quality food.
The toilets smelt like a bag of seaweed with a hint of dead crab. The radiator in the gents is rusty and very dirty. The basic cleaning needs to be a lot better.
£3.50 for a 200ml bottle of coke is outrageous, the menus have no indication of the volume of drink.

The staff didn’t know the difference between Dijon mustard and English mustard.

Not worth the visit, it’s nothing like a “mess hall”, the food offering is very limited.

if I was Mark Sargeant I would get my name off the restaurant asap.

OT
London
1 review
Dined on 4 May 2019
Overall 4food 4service 4ambience 4

Top;posto fantastico;amazing view

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JC
Raleigh
12 reviews
Dined on 18 April 2019
Overall 4food 4service 4ambience 4

The beetroot burger was delicious. The wait staff were very nice and we ate outside and really enjoyed it. definitely felt the price was reasonable for a very enjoyable meal in a great location. Would/will definitely go back.

KS
London
1 review
Dined on 10 April 2019
Overall 1food 2service 1ambience 1

Was under impression restaurant was within Tower of London but it wasn’t. Beware as you can’t re-enter the Tower. As a result we altered the time of our booking to later via Opentable. Greeted by a grumpy waitress who said she hadn’t received the change.
Restaurant wasn’t as special as website made out and ambience was disappointing especially as this was a special birthday treat.
Service was awful, the waiter was pleasant but no idea of any details on the menu, made out it would be an issue to switch mash for chips.
Food took over 45minutes to arrive when restaurant was quiet and was dumped in a dish, not presented as advertised on the website. Was mediocre at best.
Asked about ice cream and was told “oh I think we only do chocolate or vanilla“. Couldn’t be bothered to find out, not very helpful.
Not offered any apology for the wait and there was surprise when we removed the discretionary service charge.
Will not be returning or recommending.

JR
1 review
Dined on 30 March 2019
Overall 1food 1service 1ambience 1

This was without doubt one of the worst visits I have ever encountered, and it only lasted 15 minutes! Especially after booking a table for an early mothers day surprise on Saturday! I was waiting to be sat down with complete dismissal, I was acknowledged after a few minutes and was told I wouldn't be kept waiting. Another 5 minutes and the same waitress said the same thing, "I wouldn't be kept waiting"!! What!!!
I mentioned I booked a table. Wasn't asked for my name nor reference number and was just sat in the restaurant. We were given menus and the waitress just walked off without offering a drink or anything light to start. With over 8 years experience in the pub/dining space, this is a common courtesy and should be exercised by professional working members of staff!
There were over 5 members of staff casually walking around without even acknowledging we were still waiting for our orders to be taken. My mother grabbed the attention of a waitress, (much to her obvious disappointment) and asked if they had a gluten free menu. Her reply was simply no, but she can tell us what was edible once my mother had made up her mind. So what, if she chooses something that isn't edible, it would take the waitress to go and ask the chef, come back and ask for another alternative?? And surprise surprise... then she walked off again! 10 MINUTES HAD PASSED AND STILL NOTHING!! This was ridiculous!
And I don't expect a reply saying they were understaffed or over-worked, as a witness, I can safely say this was a relaxed afternoon without any sense of urgency, it was dead!
Still nothing, so we got up and left. Walked right passed the staff waiting for an apology or explanation, but we were even ignored walking out the door!!
Complete lack of professionalism and customer service. The staff need to be read up on the menus and taught some bloody manners!
For someone who was looking to order 3 courses and drinks, I'm glad the money was spent elsewhere!
Ridiculous!

OT
London
2 reviews
Dined on 2 March 2019
Overall 5food 5service 4ambience 4

Looks out on Tower of London and the river very nice lace to eat

JC
Cornwall
1 review
Dined on 22 February 2019
Overall 3food 1service 4ambience 4

Great location and ambience but unfortunately the menu choice was limited and on the day, food very poor. Fish and chips mediocre and salad had ingredients in not listed on menu, staff didn't argue about taking it off the bill though.

CA
1 review
Dined on 9 February 2019
Overall 2food 1service 1ambience 1

We had ordered a table, had to wait, it was very sticky not been cleaned very well
Waitied 15 mins for a menu, said we had a voucher and was told not sure if we can take it, will have to check, 10 Mins later yes that’s ok
Food
Lamb curry was not very HOT
Fish & Chips mushy peas where cold, we tried to get someone’s attention but just got egnored
Cathy price
07791962218

AC
London
1 review
Dined on 9 February 2019
Overall 5food 5service 5ambience 5

Great location, excellent food, staff outstanding. Thanks for the splendid food and great experience.

W
1 review
Dined on 2 February 2019
Overall 4food 5service 5ambience 5

We had a lovely time after visiting The Tower of London.
My only disappointment was that it closed around 6pm when we would have liked further drinks especially as happy hour 5pm - 7pm.
Also we had to change the time from lunch to 4pm as we could not reenter the Tower and then received a call to change to 3.30pm as no food after 4pm.
Despite this I do recommend it and will go back there.

P
London
2 reviews
Dined on 16 December 2018
Overall 2food 2service 5ambience 3

Service was excellent but the menu choices are limited and quality is very mixed. Excellent sweet potatoes fries but watery salad and vinegary salad dressing. Chicken okay but not great and overall expensive for what it is

MM
London
5 reviews
Dined on 9 December 2018
Overall 5food 5service 5ambience 5

One of the best fish and chips I’ve eaten

OT
Los Angeles
1 review
Dined on 2 December 2018
Overall 4food 4service 3ambience 4

Location was phenomenal; we sat right down; service was good; food was yummy.

CD
London
2 reviews
Dined on 17 November 2018
Overall 1food 1service 1ambience 1

I cannot genuinely offer a review on this restaurant but I can offer some important advice. We booked a table here along with our tickets for the Tower of London, the plan being to complete the Yeoman warder tour, then have lunch and resume our exploration of the Tower after lunch. No No No.... this restaurant is situated outside of the walls of the Tower and a policy of no re-admittance meant we couldn’t fulfil our reservation. Beware !!

MG
London
14 reviews
Dined on 11 November 2018
Overall 4food 4service 4ambience 3

Booked in here for lunch ahead of attending the Lighting Ceremony at The Tower. What a great choice - menu whilst not the most extensive means that everything was great quality and cooked to perfection, As it wasn't particularly busy when we arrived and my friend asked what other cocktails they did (not on their menu) we had the undivided attention of Roel the bartender who took the time to ask what ingredients we liked, before providing us with some wonderful off-menu cocktails. Alice our Waitress took the time and patience to ensure that we had everything that we wanted and needed - including allowing us to mix and match dishes from the Remembrance menu and the A La Carte menu. All 5 of us thoroughly enjoyed our meal and wouldn't hesitate in going back.

OT
London
1 review
Dined on 25 October 2018
Overall 5food 5service 5ambience 5

A 7 year olds birthday lunch after we toured the Tower of London

HS
1 review
Dined on 6 October 2018
Overall 5food 5service 5ambience 4

My family and I had had a dismal visit to The Tower of London. The weather was vile and the staff we met were rude and unwelcoming. We arrived at the restaurant wet, cold and fed up. We were invited in, were advised we could warm up and order a drink at the bar while waiting for our 1:30om table which we were early for. The Bar man was funny, kind and entertaining. The staff, fast, helpful and friendly and the food delicious, unexpetidly so! We were all very pleased.

V
Philadelphia
4 reviews
Dined on 18 September 2018
Overall 5food 5service 5ambience 5

We stopped here while touring the Tower of London and were very glad we did. It offered a nearby spot for lunch, delicious food choices and incredible views of Tower Bridge! Service and selection were great and we were back touring the TOL right after lunch!

AC
1 review
Dined on 17 September 2018
Overall 2food 2service 1ambience 3

Had previously reviewed the menu hoping to visit for our sons birthday. Good initial greet however very disappointed with the Monday menu - should have had a ham and chicken pie for 15.95 but instead was offered a beef ciabatta sandwich served with crisps ! Did not think this meal replacement was worth 15.95 - too much chutney was on the sandwich hiding the apparent flavour of horse radish. Kids meal and partners meal was fine.
Initial service ok but no check back received in which I could have highlighted the issue

AJ
London
11 reviews
Dined on 3 September 2018
Overall 4food 5service 4ambience 3

This is the fourth time I've been in the last two months with different visitors each time. A great location with excellent food. I will be back.

CP
1 review
Dined on 29 August 2018
Overall 3food 3service 4ambience 3

Wanted a scenic spot for lunch while touring London with a relative. Had a window table with a great view of the Thames and the bridge.

The dining area is a bright space with glass walls and decorated in a simple, modern style. Located in front of one end of the Tower of London and convenient to both piers.

Service was attentive, professional and friendly. I had Toad in the Hole while my companion had a burger. Both were flavorful, nicely presented and in large portions.

In addition to the dining room, there is a quick service section with a more limited menu. Looks like it would be a good place for a quick bite, coffee, etc.

MO
Melbourne / VIC
3 reviews
Dined on 25 August 2018
Overall 4food 4service 4ambience 3

I booked for lunch as I wanted decent food when visiting The Tower of London. I wasn't disappointed; the food and service in he restaurant were both very good. If you get a window seat, there is an excellent view of Tower Bridge. One tip if visiting the Tower- this lovely place is not accessible from within the grounds, you have to leave. If you want to re-enter the Tower after lunch, just get security to sign your ticket on your way out.

JA
1 review
Dined on 17 August 2018
Overall 2food 5service 1ambience 3

Service slow and apathetic at best. The food is good but expensive. The servers or kitchen were unable to follow requests for simple changes to our order and the toilets were a mess.

AJ
London
11 reviews
Dined on 15 August 2018
Overall 5food 5service 5ambience 4

What a great space, great location and great food. Our meal was prepared to a high standard with quality ingredients, and presented in a way that showed the chef had taken time to consider that 'the first bits is with the eye'. This was a return visit and will be back again soon :)

S
London
1 review
Dined on 7 August 2018
Overall 1food 3service 1ambience 2

The service was abysmal. They didn’t tell us the kitchen was about to close and by the time we managed to get them to take our order we were no longer able to get a desert. The staff were not proactive in any way. The food (at least the food we managed to get) was average.

d
London
18 reviews
Dined on 5 August 2018
Overall 2food 3service 1ambience 2

Service was poor. Food mixed quality but it shouldn't take over an hour to bring two portions of children's macaroni cheese just because we asked to move table to a shaded outdoor seat after ordering.

HS
London
9 reviews
Dined on 3 August 2018
Overall 4food 5service 4ambience 5

Met relatives from outside London for lunch. It was a really warm day. Would have preferred an outside space as and it was very hot inside. Service slow because there were not enough people serving for the number of covers but suited us as we were not in a hurry and we were not rushed. Food choice of the day was excellent and value for money for location really good. Will return.

EH
London
4 reviews
Dined on 21 July 2018
Overall 2food 2service 1ambience 2

Très beau point de vue et décor, avec Tower Bridge, belle terrasse,
Mais restaurant très moyen, service nul le soir car ils sont pressés de fermer pour 21h.
Pour le midi ça doit être mieux, car plats britanniques, très bon Fish and Chip, steak pas top

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SC
Hampshire
1 review
Dined on 4 July 2018
Overall 3food 2service 4ambience 5

We chose Sargeants Mess because of its close proximity to the Tower of London. It met our expectations in terms of ambience and decor. However, the food let the side down. The mashed potatoes had whole new potatoes in it, my food was cold, I had the salmon. The salmon was lukewarm and the potatoes were cold (the menu didn't say whether my potatoes should be hot/cold). My father's meal was also lukewarm, he had the lamb 'special'. The only thing that came out piping hot was the side order of chips. There was only one gluten/dairy free dessert available which was sorbet. We had gone there for a celebratory meal and would have splashed out on 3 courses but didn't because of the lack of attention to dietary requirements. Excellent range of alcoholic beverages though and the cocktails were exquisite. Best things about it? The view of Tower Bridge and its central location.

OT
London
61 reviews
Dined on 21 June 2018
Overall 3food 3service 2ambience 3

Good value, nice food but the service was very slow and staff were poorly informed unable to answer any questions regarding the menu

JM
1 review
Dined on 13 June 2018
Overall 1food 2service 1ambience 1

Served us flat prosecco ( in a carafe). Main meal took 2 hours to arrive. Taken all the ambiance away that Perkin Reveller did so well. Will not be returning.

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