Shuang Shuang

4.0
34 reviews
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£25 and under
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Chinese
Top tags:
  • Fun
  • Casual
  • Creative Cuisine
WELCOME TO THE TABLE

Hot Pot is a social way of eating that the Chinese have enjoyed for over a thousand years. Shuang Shuang welcomes everyone to enjoy this most satisfying and communal of meals, with broths inspired by the regions of China and over 40 authentic ingredients to choose from.
Dining Style
Casual Dining
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Cuisines
Chinese
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Hours of Operation
Sunday – Thursday: 12:00 – 23:00
Friday – Saturday: 12:00 – 23:30
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Phone number
020 7734 5416
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Payment Options
AMEX, Diners Club, MasterCard, Visa
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Dress Code
Business Casual
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Public Transit
Piccadilly Circus or Leicester Square stations
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Entertainment
15% Student discount off your total bill offered on showing your student card.
Reviews from verified diners
34 reviews
4 out of 5 stars
Outstanding
41%
Very Good
37%
Good
12%
Fair
4%
Poor
6%
4.0
food
3.5
service
3.7
ambience
3.6
value
Noise · Moderate
79% of people would recommend it to a friend
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K
1 review
Dined 5 days ago
Overall 4food 4service 4ambience 3

Having lived in Sichuan, I was always going to have high expectations. I was aware of course, that this was not going to be a £5 meal including beer, as hot pot would be in Chengdu. I thought the £25 all you can eat was good value for money, especially considering the amount we had, but charging £7 for a pint of lager (plus 12.5% service charge) frankly is a complete joke.
I was impressed with the variety of the dishes, although there were a couple of local favourites missing, in particular the small eggs! Also it would be good to have plates just of stringy mushrooms and not a tiny amount padded out with the more ordinary ones we find in the shops. Also a shame to not have the fish balls, although I do understand that things run out occasionally The broth, Mala was spectacular.
Overall the experience was great, I would have struggled if we had to pay by plate (13 later... which is a lot for me!) because the nature of hotpot makes you just not want to stop! The staff were lovely and attentive and willing to bring you any additional plates you wanted.
We will be back! (after we've saved up....)

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KL
1 review
Dined on 16 May 2018
Overall 3food 3service 2ambience 3

Not as good as it used to be. The belt was half empty. Had to ask for ingredients. Staff were not accommodating and got upset when we asked for chopsticks or noodles. Yes I would still recommend to visit just because for the concept , but I would cross your fingers to get a better service.

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MP
London
1 review
Dined on 10 April 2018
Overall 1food 1service 1ambience 1

Fly in the food!!! Poor service. The waiter was not around to give us information and provide us with what we needed, eg napkins and extra spoon sets. The waiter also poored a bit of broth on my head. When we did not leave a tip, because we were very dissapointed, he showed he was annoyed, despite the fact that the tip is discretional. So he went in the kitchen and started discussing this with his colleagues, who started looking at us. This was uncomfortable. The professional thing to do would be to come to us and ask us what was wrong. The other staff seemed nice and accommodating. The food was not bad overall, but nothing special compared to the price. Plus we found a fly in the noodles, which I gave back. Too expensive for what it is.

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LH
London
2 reviews
Dined on 29 March 2018
Overall 5food 5service 5ambience 5

Great fun with conveyor belt style dining. Lovely broths and great selection of dishes to add.

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F
London
1 review
Dined on 28 March 2018
Overall 2food 2service 1ambience 1

Definitely a fun new experience and out of the ordinary for what we have seen before. Food was ok, soup tasty but not convinced by the freshness of the items on offer on the conveyer. Service was not good, no one explained anything around cooking times or choices so could have ended very badly if undercooked an item. Staff then stood around chatting in the kitchen and looked shocked when you tried to get their attention or ask a question about the food. Bill was very expensive for what we had. Felt bad value for money for some veg soup and noodles. All in all, I would not return.

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g
1 review
Dined on 1 March 2018
Overall 1food 1service 1ambience 1

Arrived early was told to wait fair enough. My other half was late due to the snow affecting travel. When he arrived about 20mins later we were ignored as we stood there waiting to be seated. Walked out went to little johns hot pot down the road.

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OT
London
2 reviews
Dined on 16 February 2018
Overall 5food 3service 3ambience 2

Great place to take the kids for a 'hands on' lunch experience. Once you've understood the procedure and selected your food, it's great fun being the head chef. A little soulless inside, although we did visit on a quiet lunchtime. Good value and a healthy alternative to the 'traditional' Chinese served around the corner in Chinatown.

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H
London
6 reviews
Dined on 16 February 2018
Overall 5food 5service 5ambience 5

Super fun and delicious ! The black bird broth is incredible, will be back again soon to try them all

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NB
London
1 review
Dined on 12 February 2018
Overall 5food 5service 5ambience 5

AMAZING as always <3 super fan . Staff were amazing too, was 30 minutes late and they still accommodated me

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M
London
1 review
Dined on 26 January 2018
Overall 5food 5service 5ambience 5

Went her for my wife's birthday. Her and the kids loved it.

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OT
London
2 reviews
Dined on 8 January 2018
Overall 4food 3service 5ambience 4

Nice but there is only one vegetarian stock for the broth available and it has no flavour. Very disappointing. It would be nice for this to change, as I came here a few years ago when I ate meat and I absolutely loved it and the Tom Yum broth was full of flavour. I’d like the same for the veggie broth. Thanks

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OT
London
1 review
Dined on 30 October 2017
Overall 3food 3service 1ambience 2

Staff were not very friendly and it was expensive for what it was. Also including a service charge when there is basically no service is outrageous. Food was fine but had to add a lot of soy sauce to give it any flavour and paying over £2 for a small plate of vegetables was a rip off! It was cool for the novelty but would not go back

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OT
London
1 review
Dined on 20 October 2017
Overall 5food 5service 4ambience 4

Fun Place to eat! Kids really enjoyed Cooking their own food. Everything was very good.

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B
London
3 reviews
Dined on 2 October 2017
Overall 1food 2service 1ambience 1

Lifeless place with sullen staff reinforcing that this is a food factory - from fridge to conveyor belt to mouth via a bland broth. They have a gall to add 12.5% service charge - for what? Massive disappointment and would not recommend. I’ve done hot pots in HK and this was an embarrassment compared to that.

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S
London
1 review
Dined on 29 September 2017
Overall 5food 5service 5ambience 5

Really funny and good meal. I thought it was gonna cost a lot but at the end we spent around 15$ each.

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OT
Hampshire
1 review
Dined on 31 August 2017
Overall 5food 5service 4ambience 4

Great fun meal with the family. Lots of different foods to choose from and all so fresh. Such a healthy and noval way to eat. Can't wait to go back

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N
London
1 review
Dined on 18 August 2017
Overall 4food 4service 4ambience 4

It's very nice for those times when you want a little something to do while you eat. You can pick from the ingredients and drop them in your broth. Fun for whole family!

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PW
London
9 reviews
Dined on 31 July 2017
Overall 5food 5service 5ambience 4

Food was great, it was nice to have the option of eating different small plates cooked in a broth. Staff were very professional and helpful

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OT
London
2 reviews
Dined on 27 July 2017
Overall 4food 4service 4ambience 4

I've visited Shuang Shuang before, and I keep going back! The individual hotpots are great, and the range of ingredients available is really fantastic. Love their great value 'market set' which is noodles, and three green plates for £10.5 (green dishes include pork belly, marinated beef rump, chicken, marinated pork, almost all the vegetables and tofu dishes!)

The setup is easy to understand and use - and the staff are super-friendly and happy to help with any questions.

Highly recommended!

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OT
London
3 reviews
Dined on 27 July 2017
Overall 5food 4service 4ambience 5

Nice and easy fun date, wasnt over complicated

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C
London
6 reviews
Dined on 26 July 2017
Overall 5food 5service 4ambience 4

Good food and reasonable price , highly recommended

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BF
Indiana
25 reviews
Dined on 27 June 2017
Overall 3food 3service 3ambience 3

It was a good experience

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s
London
7 reviews
Dined on 12 April 2017
Overall 4food 4service 4ambience 4

The restaurant didn't have my booking even after I showed them my confirmation and the booking on my app. They didn't have my name anywhere to be found. Luckily I went at non-peak time so got a seat, but still, that's rather unimpressive for OpenTable

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OT
London
4 reviews
Dined on 11 April 2017
Overall 5food 5service 5ambience 5

Great place to share food together and its a fun night out, the only negative in my opinion is due to the conveyor belt and being able to take plates off at your leisure it is very easy to rack up a whopping bill without realising it!

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HF
London
4 reviews
Dined on 30 March 2017
Overall 4food 4service 4ambience 5

Love the idea of picking and cooking your own hot pot. Lots of choice of ingredients. Not the cheapest way to eat this type of dish but good for a one off bit of fun.

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A
London
4 reviews
Dined on 7 March 2017
Overall 5food 4service 5ambience 5

Fun dining! Little bit more expensive than expected - it's easy to pile up the plates! But good for students...15% off :)

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m
Toronto
10 reviews
Dined on 24 February 2017
Overall 4food 4service 5ambience 5

I had a great deal because I found a voucher on Timeout to try Shuang Shuang. I think if it's at normal price, it's can be expensive because each of the dishes are very small. Regardless, it was a fun experience, and the staff were amazing! My friend and I chatted happily away past our 2 hour time slot and they didn't ask us to leave. Amazing!

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OT
London
1 review
Dined on 22 February 2017
Overall 4food 4service 4ambience 4

Quirky western take on a Chinese staple. It's a good gateway before travelling to try the real thing abroad and learning food culture. Give it a go!

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OT
London
2 reviews
Dined on 12 February 2017
Overall 5food 5service 5ambience 5

It was an amazing dinner date with my boyfriend, I felt like a kid at the playground, picking food and cooking myself, because I'm gluten and dairy intolerance I roughy it will be difficult but I've got great service and my dinner date was 100%

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B
London
35 reviews
Dined on 31 January 2017
Overall 4food 4service 4ambience 4

Second visit to Shuang Shuang and it was good again. Food is good, fun and interesting to cook it yourself, great for a cold day and good selection of vegetarian food as well as meat (would be good to have more than 1 vegetarian soup as the veggie one is quite creamy). It was my friend's visit and she really liked it.

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OT
London
1 review
Dined on 8 January 2017
Overall 5food 5service 5ambience 5

Fantastic good food and lovely staff who truly make you feel special

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JV
London
49 reviews
Dined on 2 January 2017
Overall 3food 3service 3ambience 2

Interesting take on Shabu Shabu let down by speed of service (it was a busy day and only two waiters who struggled to keep up) and layout which means it's fine if you're a couple but any more than two it's hard to have a conversation. Food offer is not bad and you're reliant on spotting things on the conveyor belt and there are lots of options it's just about noticing them. Stocks are nice, the spicy one certainly lives up to its name and is quite fiery.

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DF
London
16 reviews
Dined on 29 December 2016
Overall 4food 4service 2ambience 2

Good but prices could be lower. More options of seafood needed.

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K
London
1 review
Dined on 6 December 2016
Overall 4food 3service 4ambience 3

Nice broth for hotpot. Food choice a little bit limited. A little bit pricey. But great atmosphere for a friends' gathering.

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