Shuang Shuang

4
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72 reviews
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£25 and under
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Chinese

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About

WELCOME TO THE TABLE

Hot Pot is a social way of eating that the Chinese have enjoyed for over a thousand years. Shuang Shuang welcomes everyone to enjoy this most satisfying and communal of meals, with broths inspired by the regions of China and over 40 authentic ingredients to choose from.
What 72 People Are SayingWrite a review
Overall ratings and reviews
4.0based on recent ratings
4.0
food
3.9
service
3.7
ambience
3.7
value
Noise · Quiet
80% of people would recommend it to a friend
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d
denisek
1 review
Dined on 3 January 2020
Overall1food2service1ambience1

It was just bad. Go somewhere else for hot pot.. so overpriced and barely any vegetables were fresh.

S
Sarah422cat
Calgary
9 reviews
Dined on 22 November 2019
Overall1food1service1ambience1

Booked for 12pm ( when it opened ), arrived on time and was told they were not open .Returned in 15 minutes and still not ready . It was really disappointing as it was for a 50th Birthday , so we ended up going else where .

E
vipEdinpomme
London
194 reviews
Dined on 30 October 2019
Overall4food4service4ambience3

When it says hot it means hot! Take waitress's advice

c
chantaratp
Oxford
1 review
Dined on 21 October 2019
Overall3food3service2ambience3

Overall is okay but some meat are so so, seem not fresh much, btw, price is still expensive than value that I got

CB
CaiteBallie
Toronto
1 review
Dined on 10 October 2019
Overall4food4service2ambience3

So hard to find! Good once you find it.

MB
MichaelB
London
4 reviews
Dined on 3 October 2019
Overall5food5service5ambience5

Fun, chill meal. As mentioned in the other reviews, they leave you to it but it works in a place like this. More fun then your usual dinner

M
Marlies
Birmingham
3 reviews
Dined on 26 September 2019
Overall5food4service5ambience4

I really love this concept, start with a broth and add ingredients to your soup.. I will definitely try to go again

HT
HungryTiger
London
1 review
Dined on 12 September 2019
Overall5food5service5ambience5

I've never had hot pot before, but we went last week for my birthday. My husband had the mala broth, which was way too hot for me, but so moreish I couldn't stop going back to it! The food was great, and it was a really fun experience - I highly recommend the rice cakes, they're really fun to eat.

OT
OpenTable Diner
Houston
7 reviews
Dined on 21 August 2019
Overall5food4service5ambience4

Nice casual place to have individual hotpot...tailor to exact own liking!

OT
OpenTable Diner
London
1 review
Dined on 8 August 2019
Overall4food4service5ambience4

It was very delightful, the staff were welcoming and helped us with the process of ordering. The food was outstanding and very filling for the price we paid.

Thank you.

MW
MichelleW
1 review
Dined on 24 July 2019
Overall5food5service5ambience5

1st visit but it wont be the last! Highly recommended. Terrific food and staff were great. Thanks

OT
OpenTable Diner
London
1 review
Dined on 27 June 2019
Overall5food5service4ambience5

Excellent good, fantastic overall place to eat.

K
Krzychu
London
1 review
Dined on 18 June 2019
Overall4food3service2ambience3

Very cool concept, delicious broths, but the add-ons (especially meat) is not of the top quality.

LL
LauraL
3 reviews
Dined on 12 June 2019
Overall5food5service4ambience5

I've always enjoyed Shuang Shuang because of its unique concept! It's easy, you can eat whatever you fancy and you don't need to wait for the kitchen to cook it. There's minimal interaction with staff, which may not be perfect but it doesn't matter. The broth is delicious and selection of food is extensive. I think the idea of having your own hot pot is genius and although sharing is the traditional way, I prefer to have my own.

l
lovestoeat
1 review
Dined on 10 May 2019
Overall1food3service2ambience2

This place is tiny! If you dine here you will be crammed next to other diners with little space to yourself.

The restaurant doesn't even have it's own entrance and you have to walk through a fast food joint to get in.

Clearly they are spending a lot of marketing to promote their tiny restaurant.

You can find more spacious and better value restaurants elsewhere easily.

JH
JulieH
1 review
Dined on 15 April 2019
Overall5food5service5ambience4

Fantastic food and service. Will visit again.
Loved the Tom Yum.

t
tamas
London
8 reviews
Dined on 27 March 2019
Overall5food5service4ambience4

I love this little place and the food. I will go more often.

l
littlemilli
London
2 reviews
Dined on 27 March 2019
Overall5food5service5ambience5

My friend that I dined with was a gluten-intolerant vegetarian, but since checking their menu online, Shaung Shuang didn't seem to have a gluten-free veggie soup base anymore and we didn't think we could eat here sadly. However, the staff were incredibly welcoming and gracious and created a soup base from scratch just for my friend. They didn't have to do this at all, but went above and beyond so we could dine together here. They were very attentive and even found her gluten-free soya sauce to dip her food in and chopped up fresh chillies for her too. We found it really fun to pick and choose from the conveyor belt and the menu made it easy to identify what she could and couldn't eat through the allergy symbols. All in all, a really great experience. I think it's a little expensive, especially as you can get carried away with grabbing things from the conveyor so it does add up, but we didn't mind because we had such a good dining experience. Would definitely go again! Thanks again to all the staff for helping us out!

OT
OpenTable Diner
London
3 reviews
Dined on 20 March 2019
Overall1food1service1ambience1

Menu is super confusing. Not welcoming environment. Waiters are not clear to explain how it works.

AF
AlisonF
London
1 review
Dined on 19 March 2019
Overall4food4service5ambience5

Very unique way of having hot pot with ingredients delivered via suishi conveyor belt... Brilliant!!!! Great fun and the 'all you can eat option' is a must. Loved it!!!

CS
ChampagneSally
London
4 reviews
Dined on 14 February 2019
Overall5food5service3ambience4

Great food. Fun and engaging. But service was a bit slow. I’d recommend the Tom Yam soup and the bbq option!

HT
HollyT
London
1 review
Dined on 13 February 2019
Overall2food4service2ambience2

Fun concept but service was slow. Food is good and conveyer belt and cooking pot encourages you to try lots of new ingredients but the poor service and lack of inspiration from the menu and staff on what goes well together let’s down what is actually a cool restaurant.

SM
SarahM
London
4 reviews
Dined on 30 January 2019
Overall5food5service5ambience5

Love this place. Great fun to cook at your table. Ends up not being particularly cheap but it's an experience :-)

F
Foodie
London
2 reviews
Dined on 17 January 2019
Overall2food2service1ambience3

After ordering a broth that was obviously too spicy and made our food inedible (probably our fault) we asked the staff if we could change the broth seeing as we couldn't eat any of our food. They said no and that we would have to buy a whole other broth. We did, just so that we could eat some of the food but by then all everything was infused in chilli and no amount of non-spicy broth could fix it. Disgusting. And completely over-priced.

OT
OpenTable Diner
London
1 review
Dined on 21 November 2018
Overall1food1service1ambience1

It was totally ridiculous. The restaurant is closed down until mid December but I was not notified at all, and the worst thing is that, the restaurant even sent me emails, reminding me about my reservation and asking for reviews for my experience there. I walked around for a hour, trying to find it, without knowing that it was closed down. Google even stated that they were ‘open’ but they weren’t. I will never ever eat at this restaurant. Not due to the food but due to the horrible service.

OT
OpenTable Diner
1 review
Dined on 15 November 2018
Overall1food1service1ambience1

I have already written to Open Table, with no reply.

I booked this weeks ago. Continued to receive updates, reminders and the message to confirm I still want the booking.

We arrive at the restaurant, only for it to be boarded up with a sign saying “open again in December” So we were unable to eat there, we were not told by open table or Shuang Shuang, and so in turn, ruined the evening.

Incredibly poor and I’m very unhappy

MM
MaureenM
Washington DC
1 review
Dined on 29 October 2018
Overall1food1service1ambience1

I showed up at the restaurant and there was a sign on the door saying they'd be back in December.

SR
SRonthefoodhunt
London
1 review
Dined on 23 October 2018
Overall4food4service5ambience3

Good student discount! For £25, the hotpot buffet was pretty decent value for money since individual dishes are a tad too expensive to buy ala carte in my opinion. Some negatives - the beef and pork were completely out from the belt for a significant period of time during our visit, max time of 1.5h for dining which felt a bit rush when you're out with friends and you want to eat and chat, noisy surroundings for talking, the bar set up style did not really allow for good conversation.
Positives - really tasty food, enjoyable, free refill for drinks to accompany the meal, decent selection, very nice set up and location. Staff was attentive and accommodating for any requests

HR
HilaryR
London
1 review
Dined on 18 October 2018
Overall1food1service2ambience1

I was very disappointed with the food. It was tasteless. I would not recommend this place to anyone.

JH
JHO64
1 review
Dined on 10 October 2018
Overall3food3service4ambience4

Despite the many items shown on the menu, noticed that some items were already off the shelves after a certain time. In other words, the selection is not really as much as promised.

OT
OpenTable Diner
London
1 review
Dined on 5 October 2018
Overall5food5service5ambience5

Great experience!

LA
LottieA
1 review
Dined on 3 October 2018
Overall3food4service2ambience4

pricing was unclear, so ended up being an expensive meal. slow service. good gimmick.

A
vipArch
London
34 reviews
Dined on 19 September 2018
Overall4food4service4ambience4

Great concept, fun, tasty and probably quite healthy too depending on what you pick

CW
CourtneyW
1 review
Dined on 19 September 2018
Overall5food5service4ambience5

Amazing authentic

CB
ChloeB
London
1 review
Dined on 6 September 2018
Overall4food4service5ambience3

A really great hot pot place, varied selection and tasty broth! Service was good and decent value for money, we’ll be back!

C
Cristine
Bath
2 reviews
Dined on 5 September 2018
Overall2food1service2ambience2

Disappointed with the food. Food wasn't fresh and was expensive for what it was. Each dish was so small and wasn't much choice.

Ordered the Black Chicken broth and expected some bits if chicken in it but was just water and ine Jujube and a few goji berries.

Left hungry. Will never be back again.

L
Lola
London
1 review
Dined on 28 August 2018
Overall4food4service5ambience5

We had the all you can eat manu however not including seafoods items. Not all ingredients on the belt unless you asked. Some ingredients can tell been on the belt for awhile, meats colours changed. Not ideal for big groups because od the sitting. Definitely go back for occasionally. Recommend to book, also busy during weekdays evening.

K
Kaidi
1 review
Dined on 16 July 2018
Overall4food4service4ambience3

Having lived in Sichuan, I was always going to have high expectations. I was aware of course, that this was not going to be a £5 meal including beer, as hot pot would be in Chengdu. I thought the £25 all you can eat was good value for money, especially considering the amount we had, but charging £7 for a pint of lager (plus 12.5% service charge) frankly is a complete joke.
I was impressed with the variety of the dishes, although there were a couple of local favourites missing, in particular the small eggs! Also it would be good to have plates just of stringy mushrooms and not a tiny amount padded out with the more ordinary ones we find in the shops. Also a shame to not have the fish balls, although I do understand that things run out occasionally The broth, Mala was spectacular.
Overall the experience was great, I would have struggled if we had to pay by plate (13 later... which is a lot for me!) because the nature of hotpot makes you just not want to stop! The staff were lovely and attentive and willing to bring you any additional plates you wanted.
We will be back! (after we've saved up....)

KL
KarolinaL
1 review
Dined on 16 May 2018
Overall3food3service2ambience3

Not as good as it used to be. The belt was half empty. Had to ask for ingredients. Staff were not accommodating and got upset when we asked for chopsticks or noodles. Yes I would still recommend to visit just because for the concept , but I would cross your fingers to get a better service.

MP
MariaP
London
1 review
Dined on 10 April 2018
Overall1food1service1ambience1

Fly in the food!!! Poor service. The waiter was not around to give us information and provide us with what we needed, eg napkins and extra spoon sets. The waiter also poored a bit of broth on my head. When we did not leave a tip, because we were very dissapointed, he showed he was annoyed, despite the fact that the tip is discretional. So he went in the kitchen and started discussing this with his colleagues, who started looking at us. This was uncomfortable. The professional thing to do would be to come to us and ask us what was wrong. The other staff seemed nice and accommodating. The food was not bad overall, but nothing special compared to the price. Plus we found a fly in the noodles, which I gave back. Too expensive for what it is.

FAQs

Shuang Shuang is rated 4 stars by 72 OpenTable diners.