We endeavour to only use the best produce from trusted, local and authentic suppliers. To give you a taste, we use Breckland Brown Eggs from Norfolk Quail Farm, our brunch jam from Butterfly & The Bee is handmade in Wandsworth and the sourdough bread is from Hedone in Chiswick.
We will aspire to grow the majority of our produce in the gardens as we settle into our new site. We hope you enjoy the fruits of our labour as we continue to grow.
Tasty food, great atmosphere and good service. The only reason I gave 4/5 stars is the fact that the menu on the website it's different to the menu at the restaurant. Content on the website is not updated.
This is a nice space with a well designed exterior.
The furniture is not too comfortable for sitting at a table.
The service was slow and the food was variable
It was very nice for lunch. However my partner had Ceasar Salad which was just average. We had a scoop of ice cream for desert. It wasn’t presented that well. It was like icecream in a bowl you would make at home.
We enjoyed lunch. Staff were so warm.
I ate chiken salad and very tasty.
Great atmosphere and the restaurant has great potential to grow.
However, the menu (very limited) and quality of food were poor. I had a stomachache after having lunch there (I had mashed avocado on sourdough and feta cheese, cappuccino and a piece of rose pistachio cake. )
Service was disappointing. I had to ask several times to get a bottle of water. I wouldn't recommend elderly people to go as I saw an elderly couple who clearly needed an assistant to hold a door for them and the staff member ignored and passed. Shocking.
I hardly ever write a bad review but as I live in the neighbourhood, I feel that I have to!
I'm 71 so perhaps old-fashioned in my expectations. I was hungry, and when I saw my slender serving of tart of the day, with a small pile of salad next to it, I'll admit I was pretty disappointed. No bread to even bulk it out, as one would automatically get for example in France. On the plus side I have to say the tart was absolutely totally delicious, and my two friends agreed. However, still hungry I had to order a pudding, which I hadn't wanted to. And while this was absolutely delicious too, I really didn't want to be eating a large sweet thing (trying to keep weight down for health reasons), just to leave the table satisfied. To me the prices are a bit high, but then I'm sure your overheads are steep, and as I say I'm getting on and used to simpler times probably. Our main waiter was charming and friendly and attentive, without being over attentive, generally everything he should be. The noise levels, to which I am particularly sensitive, were fine - what a relief, so many places are noisy. All in all I would recommend your restaurant to others, and I will definitely come back. You look as though you are starting to really thrive - I hope so, and that you continue to be successful.
Dear LucyC, Thank you for taking the time and leaving us with a lovely review. I do apologise however, that you did not fill up on our tart of the day, but please note we are changing our lunch menu offer soon, and therefore, I do hope you will revisit us soon to try our delicious new items! I am glad to hear you found our service staff friendly and attentive. We look forward to welcoming you back soon. Kind Regards, Roberta Zalikaite General Manager
We had a delicious lunch, choosing from a menu offering many possibilities. It was well cooked and well presented. The service was engaged and friendly without being intrusive.
Dear LizzieB, Thank you for your lovely words and wonderful review! The team were thrilled to learn they managed to impress you with their service. We do look forward to seeing you again very soon. Kind Regards, Roberta Zalikaite General Manager
Friendly, good food, good facilities and atmosphere. Very busy and therefore noisy especially with mums and small babies!
Dear ValerieH, Thank you for taking the time and leaving us a wonderful review. Our guests' satisfaction is our utmost priority, and I am happy to learn you had such a great experience with us. As you noted correctly, our restaurant is very popular for mums and babies indeed, especially being close to the park. I do hope to see you again soon. Kind Regards, Roberta Zalikaite General Manager
Beautiful place for lunch, service and food was great, would definitely go back!
Dear AradhnaB, Thank you for your wonderful review! I am thrilled to learn you had such a great experience while visiting us! We do look forward to welcoming you back soon! Kind Regards, Roberta Zalikaite General Manager
I would recommend it but the salt beef sandwich was disappointing. The two screaming babies spoilt it for us. Their screams were ear piercing but the parents did nothing about it. They could have just taken them out to distract them and I think you owe it to other customers to politely suggest to parents of screaming babies that they should consider other people - and the poor babies. They were probably screaming from boredom.
Dear Titchandsal, Thank you for you review and your feedback. I do apologise that we did not exceed your expectations and you did not enjoy your salt beef sandwich on this instance. Please note, we do take all feedback seriously and on board, and as a result we have upgraded our club sandwich, which I would love for you to return and give it another try. Kind Regards, Roberta Zalikaite General Manager
Very noisy. Staff inattentive and took a while to sit down. Nobody came to take our order for a while even though plenty of staff about so we left. Wouldn’t go back.
Dear Georgia, Thank you for taking the time and leaving us with feedback in regards to your experience. Please accept my sincere apologies for the delay in service you experienced. If you could please send me an email on firstname.lastname@example.org so I can investigate this matter further and ensure this does not happen in the future. Kind Regards, Roberta Zalikaite General Manager
Having looked forward to our first visit we were unfortunately disappointed. We were a little surprised by the small menu, but we ordered a starter and main course. Eventually a waiter came to our table with the main course, and seconds after, another waiter with the starter. Co-ordination in the kitchen had obviously failed. We said that as we now had our main course, we didn't need the starter (the main course would otherwise go cold). They were taken away with good grace, but minutes later, one of them was brought back to our table. Again we refused it explaining why. Communication an issue. The food was nice but not exceptional (crab fishcake) but not a particularly large portion). We eventually managed to attract the attention of a waiter and were given the desert menu. Delicious lemon posset. After another session of trying to catch the waiters' eye, we were given the bill. Another wait before we were able to pay. In summary... The building and interior are impressive, however tables were quite close together and it wasn't particularly easy to chat due to the noise level. Diners here need plenty of time and patience, and the waiters serious training. Full marks to the kitchen. As local residents we were hoping to add Soane's Kitchen to our list of regular haunts. They don't seem ready for that quite yet.
Dear LizS, Thank you for your feedback and constructive criticism. Please accept my apologies for not delivering up to your expectations on this occasion. Please note, we have taken your feedback seriously and on board, and we will be revisiting our service training standards as a result. If you wish to give us another try, please do not hesitate to contact me on email@example.com and I will make sure you have a VIP experience. Kind Regards, Roberta Zalikaite General Manager
Tasty food, good service, lovely room. Wish it was open longer!
Dear PeterH, Thank you for your kind words and your lovely review! We are thrilled to hear you enjoyed your experience with us. We do have plans to open later in the evening closer to the summer period. We do look forward to seeing you again soon. Kind Regards, Roberta Zalikaite General Manager
This is not the place to go for food. Poor Quality, low end, high prices. We tried to have brunch but honestly the food was inedible and honestly embarrassing. How a chef could put their name to it is beyond me. Salt beef sandwiches are better at M&S, thin slices of packaged deli meat, smothered in a sauce because it's so low end. Shakshuka that is just tinned tomatoes with coriander all through it and no other spices. Honestly it should be shut down.
Dear NicoleF, Thank you for taking the time to leave us feedback. Please accept my apologies for not living up to your expectations on this occasion. We have changed our recipes recently and added on extra dishes on the menu, which we would be honoured for you to try if you wish to give us another try. Kind Regards, Roberta Zalikaite General Manager
Really awesome food and amazing service. Amelie served us for most of our visit and we couldn't have felt more looked after, really made our visit enjoyable. Food was amazing and Prosecco, unlimited for 2 hours, and very good quality. Really enjoyed our first time there and will definitely be back maybe for lunch next time :)
Good Afternoon, Thank you for your wonderful review! I am very pleased to hear we managed to impress you with our service and you enjoyed your visit with us! I have passed your feedback onto Amelie, and she was thrilled to receive such compliments from you. We wish to see you again soon. Kind Regards, Roberta Zalikaite General Manager
I went with a friend on Wednesday and waited a while to be served. When we were seated and finally ordered, the wine I wanted wasn't available, the main I wanted also wasn't available, we weren't told about the days specials and the chap who served us couldn't answer our questions on food or drink as hs said he wasn't usually at front of house..... not a great first visit. Online it also stated the there was a 2 course option for £10 but we were told this wasn't the case when we got to the restaurant. Location and venue was great and what I did eat was nice. Not too noisy either that you couldn't hear yourself speak.
Dear Danil, Thank you for your review and constructive criticism. I apologise that we did not deliver to your expectations with our service, however we do take all feedback seriously and on board, and will be revisiting our service training standards as a result of this. I am glad to hear you enjoyed your food and the restaurant atmosphere, and I do hope to see you again soon. Kind Regards, Roberta Zalikaite General Manager
First impressions of Soanes Kitchen were pleasing and our morning coffee was fine.
Our experience was different when we returned for lunch, it was very busy and quite noisy, we were shown to our table but it took some time for our order to be taken.
Some staff members seemed unsure of what they should be doing, by soon after 1pm several items on the menu were no longer available.
There was no goats cheese in the beetroot and goats cheese risotto only goats cheese curd which just tasted like mayonnaise and the superfood salad had no contrasting flavours/ textures lots of grains with Avocado but everything was coated in dressing and rather bland.
We were not charged for the risotto and the person we spoke with said the intention was to change the wording on the menu to clarify the contents of the risotto.
Overall what looked promising was disappointing, we were left with the impression that the team lacked experience and were somewhat overwhelmed.
Dear AlisonS, Thank your for taking the time to leave us with feedback and please accept my apologies for not delivering up to your expectations. We did take your feedback on board upon your visit with us, and have since then updated the menu to ensure no guests experience any confusion in the future. In regards to service, we are continuously working on team training and development, and as such would be pleased to welcome you back again. Kind Regards, Roberta Zalikaite General Manager
Great setting, ambience and menu- somewhat marred on my visit by an extremely loud DJ- bit odd for Saturday lunchtime... He turned it down on request and everyone seemed much happier!
it was only week one of this new restaurant so I'm sure they will resolve the terrible service issues- staff glancing at me trying to order then resuming private chats, bringing the bill over then wandering off outside as I got my card out to pay- finally caught someone else's eye about ten minutes later but it's not relaxing chasing after people in this way!
the drinks came very late- we were halfway through our meal! I was about to cancel them but couldn't get served!
Again, sounds minor, but it's hard to relax and focus on your meal when you're trying to catch attention elsewhere.
Drinks and food beautifully presented and cooked, lovely balanced meals.
Dear CM19CM, Thank you for taking the time and leaving us with your feedback. Please accept my apologies for not delivering up to your expectations on this occasion. I can assure you we take all comments on board, and as a result we will be revisiting our service training standards. Saying this, I am glad you enjoyed our drinks and food offering, and look forward to hopefully see you again soon. Kind Regards, Roberta Zalikaite General Manager
Expensive average food and DJ playing on a Saturday, but with lots of kids in high chairs the restaurant felt a bit confused.
Dear LauraM, Thank you for taking the time to leave us with your feedback. I am sorry to hear that we did not manage to impress you with our restaurant atmosphere and food. We currently have a DJ playing on Saturdays only. I can recommend for you to arrange another visit with us perhaps on a Sunday if you prefer a more relaxed atmosphere, or even our lunch during the week, which has some lovely food offerings. We do hope to see you again soon. Kind Regards, Roberta Zalikaite General Manager
Nice place to eat when visiting the museum. Pleasant staff. Tables a bit close especially with noisy neighbours!
Dear StephanieB, Thank you very much for your feedback. I am pleased to hear you enjoyed your visit and found our staff to be pleasant. I am sorry to hear you found the restaurant to be noisy, we do get very busy during our lunch period, especially after the tour of the Gallery, hence I would suggest to come and enjoy your lunch outside the rush hour perhaps, so you get the best experience at Soane's Kitchen. Kind Regards, Roberta Zalikaite General Manager
Service was very very very slow. So many tables had to ask for their order to be taken (us included), or for the bill, it was a joke. Don’t really know what the fuss is about. It’s an average restaurant selling average food. I wouldn’t go back and wouldn’t recommend to anyone else.
Dear LeslieS, Thank you for your review. I am disappointed to hear that we did not manage to impress you with our service or food. I can assure you that your feedback is very welcome and we will take it on board when focusing on training and development on the team. I understand if you do not wish to give us another chance, however if you have a change of heart, please do let me know and I will make sure you receive a VIP treatment. Kind Regards, Roberta Zalikaite General Manager
Been here a few times, always a problem with the kitchen messing up orders. But the atmosphere is good and staff pleasant, albeit that they could be better trained.
Good Afternoon, Thank you for leaving us feedback and please accept my apologies for not delivering up to your expectations. I can assure you that we are constantly working on trainings and development of our team, to ensure we can provide only the best service to our guests. I am glad you enjoyed the atmosphere and found our staff to be pleasant, and we look forward to welcoming you back soon. Kind Regards, Roberta Zalikaite General Manager
Great food as usual but the service could be a lot better
Light, bright, in lovely surrounds with views into Pitshanger Manor's walled garden. Good service, great coffee and excellent brunch: avocado, soft boiled egg with feta on sourdough toast with salad, sprinkled with seeds. Simple food done well. Dare I say a little too child friendly, but a that was a definite plus for many!
Dear Marlow, Thank you very much for your review and your kind words! We are pleased to hear you enjoyed your brunch experience at Soane's, and we do hope to see you again soon, perhaps to try our delicious lunch offering during the week. Warm Regards, Roberta Zalikaite General Manager
Had a lovely midweek lunch; opted for the tart of the day that came with a generous portion of salad, opted for the quinoa.
Good coffee too, will pop back for coffee and cake after walks in the park
Dear Broodle, Thank you very much for taking the time to leave us with your lovely feedback. We are extremely pleased you enjoyed your lunch with us. Our guests' satisfaction is our utmost priority and our team is delighted that they managed to impress you with their service. We do hope to see you again soon. Kind Regards, Roberta Zalikaite General Manager
Food was ok but service was disappointing considering there weren’t many people within the restaurant. Very slow.
Dear Pammie, Thank you for your feedback and constructive criticism. I would like to apologise for not delivering up to your standards upon your visit. I have made sure that your comments have reached the appropriate personnel, and the team has taken your comments seriously and on board. We will, of course, be revisiting our service training standards, to ensure no future guests will experience such service. I do hope you visit us again soon. Kind Regards, Roberta Zalikaite General Manager
The advertised 2 course lunch menu was in fact one choice of main plus a cake which just didn’t float our boat. The main menu looked overpriced so we chose the soup which was fine, but we were hoping for lunch not a snack. There are far better set lunches in other restaurants.
Dear Vgirly, Thank you for taking the time to provide us with your feedback, and I apologise for not delivering up to your expectations. Our Chefs and the team work hard to create most flavoursome dishes in order to try and differentiate ourselves from our competitors in the area, which is of course reflected in our prices. Saying this, we have taken your comments on board, and always seek to provide our guests with a better offering. Kind Regards, Roberta Zalikaite General Manager
Relaxed atmosphere, plenty of attentive, but not hovering staff and a plateful of fresh food! What better way to enjoy brunch with friends? Soane's Kitchen is light and airy, modern yet with more classic furniture too. The tables are arranged to give space between groups and it feels like you could sit and dine, with just the Sunday papers for company. The food is freshly prepared from a limited but varied menu - truly something that everyone can enjoy.
Dear Jape, Thank you very much for taking the time to leave us with a lovely review! I am very pleased to hear you enjoyed our brunch service and we managed to impress you with our offering. I do hope to see you again soon! Kind Regards, Roberta Zalikaite General Manager
We’ve been a few times as we are local. We hoped to have the 3 course set lunch menu but that’s gone now. We chose from the a la carte instead. The crab salmon fish cake which we both had lacked any crab taste as it was mostly potato. Rather disappointed. After we tried the vegan choc cake which was good with cappuccinos. We also had a complimentary glass of house wine which was good. The staff are friendly and it’s in a nice location.
Dear Wild44, Thank you for your review and feedback. I apologise that we did not manage to impress you with our lunch offering. Nevertheless, we update our menus on a regular basis, and I do hope you choose to visit us again soon and try our alternative options, our perhaps our lovely brunch at the weekends. Saying this, I am very happy to hear you found our staff friendly. Kind Regards, Roberta Zalikaite General Manager I do hope to see you again soon.
Excellent food. Service was fine. It is a beautiful setting.
Dear Jackie, Thank you very much for your lovely review and your kind words. I am very happy to hear we managed to impress you with our food offering and our service. I do look forward to welcoming you again. Kind Regards, Roberta Zalikaite General Manager
Lovely food and service, very accommodating regarding prams which my friends and I had. I went back the following day with another friend and had another pleasant experience.
Dear JGil, Thank you very much for your lovely review! We are thrilled you had a great time with us and that we managed to impress you and your guests with our food and our service. We look forward to seeing you again soon. Kind Regards, Roberta Zalikaite General Manager
Celeriac soup tasteless and too thick
Risotto stodgy and tasteless
Had to ask for drinks twice
Dear Guest, Thank you for taking the time to leave us feedback about your experience. Please accept my apologies for not living up to your expectations on this occasion. Our guests' satisfaction is our utmost priority and I would love for you to give us another chance. If you could please send me an email on firstname.lastname@example.org, I will make sure the next time you visit us you will receive a VIP treatment from our team. Kind Regards, Roberta Zalikaite General Manager
The restaurant is a lovely space and very comfortable. staff were very friendly and attentive . The food was good but we only had one course - a crab and salmon fish cake - no sides but it was well presented and very tasty. It was just a shame that there weren’t more customers.
Dear CarolineR, Thank you very much for taking the time to write a review and for providing us with your feedback. I am very happy to hear you enjoyed your experience with us and that your found our staff friendly and attentive. They are thrilled to receive your compliments. We do hope to see you again soon! Kind Regards, Roberta Zalikaite General Manager
We went for the bottomless brunch. Lovely restaurant, great food and excellent service. Our glasses were never empty. Thanks
Dear MaxTH, Thank you very much for your kind review. We are absolutely thrilled that you enjoyed your Brunch with us. Our team works hard to create memorable dining experience for our guests and your feedback was very welcome. We wish to see you again very soon, perhaps for our new lunch offer during the week! Kind Regards, Roberta Zalikaite General Manager
Had a very good value two course lunch. The food was innovative and delicious. We had a 3 year old with us and they prepared plain salmon and vegetables for him exactly as we requested. The service was attentive and the setting, looking onto the park, is relaxing and peaceful.
Dear Jackie, Thank you for taking the time to review your experience with us. It was a great pleasure reading your comments and both my team and myself are very happy to note that we created lovely memories for you. We look forward to seeing you again soon. Kind Regards, Roberta Zalikaite General Manager
Perfect in every way. The location superb, staff welcoming and the brunch excellent.
Dear AndrewT, We are very grateful for your kind comments regarding our food and service staff. Our door is always open for you, please feel free to join us at any time. Kind Regards, Roberta Zalikaite General Manager
Very nice place but very small limited menu,not open in the evening. Beautiful kitchen garden, will be a lovely spot on a summers day.
Dear FionaM, Thank you for your nice words and for taking the time to provide us with your feedback. We have recently launched our new and improved lunch menu with a lot more choice, hence we would be extremely pleased for you to visit us again soon! Kind Regards, Roberta Zalikaite General Manager
Very nice, friendly, great menu, lovely ambience. Can not fault it for its price
Dear SamuelS, Thank you very much for your lovely review! It is great for us to know that customers are pleased with our products and services. We hope to see you again sometime soon, Kind Regards, Roberta Zalikaite General Manager
Myself and 3 friends visited Soanes on Friday 11th January looking forward to a nice lunch at this local restaurant. We were quite excited when a restaurant like Soanes opened in the area. However, when we arrived on Friday, we waited for about 25 minutes for someone to take our order. The food took forever to come out, but there was generally no-one in sight to even ask about progress. When the food did arrive, it was incredibly disappointing. 3/4 of us ordered a Winter Stew. This reminded me of a sauce you might eat with pasta..without the pasta. It was like supping heated tinned tomatoes, and unfortunately the chick peas were very undercooked. They were hard, and therefore 3/4 of us did not eat a lot of our food. Again there was no-one to even tell about the situation. At the end of the meal, someone came over and we shared our experiences. The waiter apologised and said he would feed that back to the chef. He then disappeared and did not return. Eventually someone else came over and said there would be 30% off the bill, but without apology or further comment. We waited and waited for someone to come and take payment for the bill. No-one came. We stood up, put our coats on and waited some more. Eventually we had to go over and ask them to take our money! The waiter seemed to be unconfident in dealing with this situation. We left feeling cold about the whole experience. Although we got money off the bill, it didn't seem like they really cared. I'm sure I'll not be rushing back in the near future at least. What a shame!
Dear GStaf, Thank you for your review and please accept my sincere apologies for not delivering up to your expectations on this occasion. Our biggest priority is for our guests to have a great experience. As such, we would be honoured if you could arrange another visit to our restaurant where you will receive a VIP treatment. Please contact me on email@example.com for when you would like to visit us and I will take care of the rest. Kind Regards, Roberta Zalikaite General Manager
The restaurant was a great design and food very tasty. However I’m unsure if service is usually like this but there was confusion over coffee orders and a long wait to order food. The food was delicious but overpriced compared to other equivalent brunch spots I have been to in London.
Dear EalingLocal, Thank you for your feedback and constructive criticism. I can assure you that we have taken all your comments on board, and I would like to apologise for not delivering up to your expectations on this occasion. We would be honoured if you would arrange another visit, and I will make sure you receive a VIP treatment. Please let me know on firstname.lastname@example.org when you would like to visit, and I will take care of the rest. Kind Regards, Roberta Zalikaite General Manager