Sophie's @ The Dean Galway

Sort by

Filters

1. MH

   MariaH

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food3service3ambience2

   My 2nd visit to Sophie’s but this was disappointing. Had checked online before hand and lunch menu from 2.30. But no lunch menu available when we went. Brunch menu was all that was available on a Sunday afternoon minus the pizzas as the oven was out of order which left us with a very limited options! Not really good enough.

   Sophie's @ The Dean GalwayResponded 2 days agoHi Maria, On the weekends and bank holidays, brunch is served as opposed to lunch until 2:30pm. This is detailed on the website and on Open Table. Apologies about the pizza oven, it is currently under repair and will be back in action soon. Melanie

   Report
2. CW

   CathW10

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience4

   Really enjoyed our meal and the service was great. Asked for cocktails not on the menu and it was no problem at all. Lovely night.

   Sophie's @ The Dean GalwayResponded 6 days agoThanks for the feedback Cath, delighted that you had a great time!

   Report
3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on 24 June 2022

   overall5food5service5ambience5

   My wife’s 49th birthday. Everything was spectacular. We thoroughly enjoyed our dinner and drinks. Thank you to the staff that made it possible. Hats off to you! Best, Patrick Lyons OC, California

   Sophie's @ The Dean GalwayResponded 7 days agoPatrick, thank you so much for sharing this great feedback. We are delighted that your wife had a great birthday in Sophie's.

   Report
4. LT

   LeeT

   1 review

   5.0

   1 review

   Dined on 24 June 2022

   overall5food5service5ambience5

   What an experience! The food was amazing, the views were surreal and the service was excellent! When we had finished taking photos on the swings in the little lobby area and made our way in to the restaurant itself we were immediately greeted by friendly faces waiting to welcome us. The way my food was presented on the plate was like a work of art it was absolutely stunning. The duck was extremely tender and juicy but to my surprise was complimented very well by the cherry garnishes. I can't commend Steven enough for his hospitality and excellent service, his recommendations were on point with our hand crafted cocktails and our food. He left us wishing we had room for dessert but that's for another day! Can't wait to come back!

   Sophie's @ The Dean GalwayResponded 1 day agoThank you so much for this amazing feedback Lee, we are delighted you had such a great evening in Sophie's!

   Report
5. J

   John

   1 review

   3.0

   1 review

   Dined on 24 June 2022

   overall3food4service5ambience2

   The place is amazing and service and food is brilliant. The fact the pizza oven was not working was a little annoying, but we were told we'll in advance, which was very professional. The one issue was how compacted the tables were. It was very difficult to enjoy the meal and have a personal conversation when other couples were so close. But other than that the place is amazing and the food and staff were fantastic.

   Sophie's @ The Dean GalwayResponded 7 days agoThanks for the feedback John, we are delighted that you had a great evening in Sophie's

   Report
6. M

   Maevk

   1 review

   3.0

   1 review

   Dined on 23 June 2022

   overall3food1service4ambience5

   Very disappointing food, great service and ambiance but food isn't up to scratch for the price

   Sophie's @ The Dean GalwayResponded on 24 June 2022Thank you for the feedback, we apologise that you were disappointed with the food.

   Report
7. T

   Thanks

   1 review

   5.0

   1 review

   Dined on 23 June 2022

   overall5food5service2ambience5

   One waitress was not pleasant at all but apart from that was lovely.

   Sophie's @ The Dean GalwayResponded on 24 June 2022Thanks for the feedback. I'm sorry that you found one of the waitstaff to be unfriendly, generally we receive really good comments on the team so this is disappointing to read. I'm glad that otherwise you had a nice time and I hope it hasn't put you off returning.

   Report
8. IH

   IanHeg

   1 review

   5.0

   1 review

   Dined on 22 June 2022

   overall5food5service5ambience5

   Fabulous decor , service really good staff very friendly and food was delicious.

   Sophie's @ The Dean GalwayResponded on 23 June 2022Thanks for the lovely feedback Ian!

   Report
9. A

   Andraya

   1 review

   1.0

   1 review

   Dined on 20 June 2022

   overall1food3service3ambience1

   The waitress was the only good thing about our experience in Sophie’s, Galway. I brought my family there for my birthday. We booked a week in advance and it wasn’t massively busy but we weren’t given a very good table. When we ordered our drinks, one family member asked for a beer which we were told wasn’t available. Then he ordered a starter and was later told they didn’t have it. Another family member asked for a pizza, to be then told nearly 20 minutes later the pizza machine wasn’t working. She’s a fussy eater which is why we chose Sophie’s as she loves pizza and this happened. They kept coming down to us offering different dishes to then tell us they weren’t available. Eventually, she was offered a burger from the restaurant downstairs but the manager said “we’ll sneak it up for you”, making us feel it was a bit of an inconvenience, and I’m sure she meant well. We arrived at 7:30pm and we didn’t get our dinner served to us until 9pm. I can’t eat late as I’ve low food tolerance which is why we went for 7:30pm so I ended up being up most of the night because I ate so late. The main waitress we had was just a joy and so nice, she was so apologetic and completely understood our frustrations and took accountability so we cannot fault her. However the overall experience was really bad considering they’re a new restaurant. The lack of food or ability to make certain dishes on a busy enough Monday evening was very bad.

   Sophie's @ The Dean GalwayResponded on 23 June 2022Our pizza oven is indeed under repair and will not be in operation until Monday next week. Our restaurant team have called all bookings to inform them of this. Apologies that we were also out of Scallops, I appreciate that this was disappointing two find two menu items unavailable. We do not stock Bulmers cider, we have Orchard Thieves on draught and by bottle instead. We will ensure this feedback is shared to the Sophie's team and I apologise for the disappointing experience.

   Report
10. DC

    DC1234

    1 review

    4.0

    1 review

    Dined on 19 June 2022

    overall4food4service3ambience5

    Overall it was lovely and I would return. Food was very nice, could be hotter but was a very busy day and there may have been a delay somewhere. Most servers would go above and beyond, however one server was not happy to heat up a babies dinner. I asked her what was I meant to do as my baby needed to eat, she did not offer any other solution... After requesting to speak to a manager, this was no problem and my baby had a lovely dinner also. There was no baby changing facilities

    Sophie's @ The Dean GalwayResponded on 23 June 2022Thank you so much for the feedback and I am sorry that you encountered difficultly with having the baby food heated, we will make sure to brief the team that this is of course fine just in case anyone was unsure. Our baby changing table arrived today and is located in the lower ground floor toilets.

    Report
11. CR

    CarolineR

    Limerick

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience3

    Amazing experience!! Great food, waiters...just a little cold....

    Sophie's @ The Dean GalwayResponded on 23 June 2022Thank you for the feedback Caroline!

    Report
12. AV

    AngelicaV

    1 review

    5.0

    1 review

    Dined on 18 June 2022

    overall5food5service5ambience5

    My friends and I had an amazing dinner; Cocktails and desserts also delicious. Great service and friendly staff. I highly recommend this place.

    Sophie's @ The Dean GalwayResponded on 23 June 2022Thanks for the 5 star review Angelica!

    Report
13. OT

    OpenTable Diner

    Dublin

    1 review

    5.0

    1 review

    Dined on 18 June 2022

    overall5food5service5ambience5

    Lovely atmosphere! Very friends staff and service was excellent. Food also arrived very quickly. We had a great time ☺️

    Sophie's @ The Dean GalwayResponded on 21 June 2022Thanks for the 5 star review!

    Report
14. MM

    MikeM

    Pittsburgh

    6 reviews

    5.0

    6 reviews

    Dined on 17 June 2022

    overall5food5service5ambience5

    View amazing. Pizzas to die for. Wait staff fabulous. Very energetic with modern vibe. Good for all ages.

    Sophie's @ The Dean GalwayResponded on 21 June 2022Mike, thank you so much for this lovely feedback!

    Report
15. A

    Aisl

    Dublin

    2 reviews

    4.0

    2 reviews

    Dined on 17 June 2022

    overall4food2service3ambience5

    Food was standard, atmosphere was lovely and lovely view.

    Sophie's @ The Dean GalwayResponded on 18 June 2022Thanks for the review Aisl

    Report
16. OT

    OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined on 17 June 2022

    overall4food4service5ambience4

    Pleasantly surprised by Sophie’s Galway. Great service, food & views. Cool addition to Galway dining scene! A big YES to try.

    Sophie's @ The Dean GalwayResponded on 21 June 2022Thanks or the feedback, delighted that you had a great time!

    Report
17. LD

    LindaD

    Dublin

    1 review

    5.0

    1 review

    Dined on 17 June 2022

    overall5food5service5ambience5

    Great decor, ambiance and views. Staff were amazing. Menu overpriced though.

    Sophie's @ The Dean GalwayResponded on 21 June 2022Thanks for the 5 star review!

    Report
18. NO

    NicO

    Glasgow

    1 review

    4.0

    1 review

    Dined on 12 June 2022

    overall4food4service4ambience4

    Nice environment, friendly helpful team. Food overall ok

    Sophie's @ The Dean GalwayResponded on 18 June 2022Thanks for the feedback Nico

    Report
19. NW

    NicolaW

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5

    A beautiful place with a stunning view of Galway. The food was really excellent and the staff were very pleasant and helpful. We will be back!

    Sophie's @ The Dean GalwayResponded on 18 June 2022Thanks for the 5 star review!

    Report
20. OT

    OpenTable Diner

    Connacht

    2 reviews

    4.0

    2 reviews

    Dined on 11 June 2022

    overall4food4service4ambience5

    It’s a nice place to go sit, relax and have some food. The atmosphere is nice, the food is good, I wouldn’t say fantastic only because Galway already has so much to offer when it comes to food.

    Sophie's @ The Dean GalwayResponded on 13 June 2022Thanks for your feedback.

    Report
21. EO

    EamonO

    Dublin

    3 reviews

    5.0

    3 reviews

    Dined on 9 June 2022

    overall5food5service5ambience5

    Lovely Atmosphere and the staff were excellent. I would definitely recommend.

    Sophie's @ The Dean GalwayResponded on 13 June 2022Thank you for the 5 star review Eamon!

    Report
22. G

    Gram

    1 review

    3.0

    1 review

    Dined on 9 June 2022

    overall3food2service5ambience3

    Sophie's was very average in terms of food and very overpriced in my opinion, there are some fantastic restaurants in Galway with great food and at much better price point. The dean is lovely in terms of decor but I wouldn't be rushing back for the food.

    Sophie's @ The Dean GalwayResponded on 13 June 2022Thanks for the feedback Gram.

    Report
23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 8 June 2022

    overall5food5service5ambience5

    Such fab meal- best steak and cocktails ever. Staff were fantastic so accommodating and friendly :) can’t wait to go back

    Sophie's @ The Dean GalwayResponded on 10 June 2022Thank you so much for the lovely 5 star review!

    Report
24. TX

    TXGG3

    1 review

    4.0

    1 review

    Dined on 7 June 2022

    overall4food5service4ambience5

    Great views, lovely interior design, comfy seating and an outstanding breakfast! Would have given 5 stars for all categories but had to locate someone to bring the coffee we ordered but did not get with our meal and were delivered the wrong food fir one at our table. However, because the restaurant had recently just opened, we chalked up those minor glitches to ‘just opened - staff still finding their feet’ so it was no biggie. Issues were sorted quickly and we continued to enjoy an exceptional breakfast. Will definitely return for dinner or drinks.

    Sophie's @ The Dean GalwayResponded on 13 June 2022Thank you for the feedback, apologies for the niggles!

    Report
25. MM

    MeganM

    1 review

    4.0

    1 review

    Dined on 6 June 2022

    overall4food4service5ambience5

    Pizza was good value and tasty. The steak was lovely but slightly over priced (€40). Staff were excellent but most of the food was brought out and one person was left 5 minutes for their pizza. I would come back again.

    Sophie's @ The Dean GalwayResponded on 13 June 2022Thanks for the review Megan, apologies for the short delay on the pizza.

    Report
26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 6 June 2022

    overall1food1service1ambience2

    We booked lunch to be told at 2.30pm it was the brunch menu ! Then staff couldn't find key to get wine 20 mins later got wine!!! Staff dressed very casual not what we expected. Good like a burger house . Burger very dry and I normally would not eat.pizza but had no choice. Disappointed! Was hoping for a new foodie place? Don't go unless you like pizza and burgers

    Sophie's @ The Dean GalwayResponded on 13 June 2022Sorry that you were disappointed with your experience at Sophie's, the menus can be found on the Sophie's website and on Opentable. I think the dinner menu would be more in line with what you were expecting. On weekends and bank holidays we serve Brunch until 2:30pm which is a combination of our breakfast and lunch menu.

    Report
27. EM

    EmmaM

    1 review

    5.0

    1 review

    Dined on 6 June 2022

    overall5food5service5ambience5

    This is my second time at Sophies in Galway. Both times service has been excellent and food was lovely. Highly recommend

    Sophie's @ The Dean GalwayResponded on 13 June 2022Thank you for the lovely 5 star review Emma

    Report
28. MM

    MarkM

    1 review

    5.0

    1 review

    Dined on 6 June 2022

    overall5food5service5ambience5

    Good food in a cool setting, staff were very welcoming

    Sophie's @ The Dean GalwayResponded on 13 June 2022Thanks for the 5 star review Mark!

    Report
29. AH

    AgnesH

    Connacht

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience5

    We were greeted on arrival very warmly and told Maryann would be looking after us. She was a really lovely friendly girl talked us through the menu and suggested a cocktail that matched my sons request… The views were lovely and there was a lovely Sunday afternoon buzz about the place. We all had different dishes and all were delicious… brownies were to die for… I would highly recommend

    Report
30. SG

    SG51

    1 review

    4.0

    1 review

    Dined on 5 June 2022

    overall4food4service1ambience4

    Sophie's rooftop bar looks fabulous👌. We had booked a regular table but when we got there we asked could we sit on the terrace instead and they accommodated us no problem. Staff were friendly but service was poor. The waiter brought us some of our food and said he'd be back with the rest but we didn't have any cutlery. He came back a few minutes later with our fries and we had to ask again for some cutlery along with salt and ketchup. He came back a few minutes later with the ketchup then went off again and after a few more minutes we eventually got some cutlery. By that stage my husbands food was luke warm but mine was stone cold. We had waited so long for food I just ate it (took along time for staff to take our order, long time for food to come out) The food was delicious but cold. The restaurant wasn't too busy and there seemed to be plenty of staff so not sure what the issue is. Some items are pricey and some portions are small - we overheard the table beside us complaining about that so seems to be a general consensus. Overall we were disappointed with the service but we'd definitely go back for the food and atmosphere.

    Report
31. CD

    CarolD

    Dublin

    2 reviews

    3.0

    2 reviews

    Dined on 5 June 2022

    overall3food4service5ambience3

    Food was good... were told on arrival we only had our table for an hour and a quarter which we weren't told at time of booking. Was ok on this occasion but may not have been.. food was lovely and service good. V hard to talk as music v loud

    Report
32. B

    Becky

    1 review

    2.0

    1 review

    Dined on 5 June 2022

    overall2food2service5ambience5

    Food was so underwhelming, chewy overdone pancakes with grapes and one blob of cream for €13, lovely staff but you’d make better pancakes yourself at home

    Report
33. SC

    SarahC

    1 review

    3.0

    1 review

    Dined on 4 June 2022

    overall3food1service3ambience4

    Greeted fine but then our server was slightly rude and didn’t start our visit off great. Would definitely turn me off going there again. For what we payed on our visit I definitely think staff could look a little more professional in the way their dressed! Also there were empty seats and people were turned away. It’s a long way to come to the bar and people be turned away.

    Sophie's @ The Dean GalwayResponded on 5 June 2022Thanks for the feedback Sarah and I am sorry to hear that you didn't have a great experience. We have no uniform and the casual, informal style is part of The Dean brand. I apologise that you felt your server was rude, this is definitely not the vibe we wish to portray at The Dean.

    Report
34. EF

    EoghanF

    1 review

    5.0

    1 review

    Dined on 4 June 2022

    overall5food5service5ambience5

    Our experience was amazing from start to finish from once we entered the resterant till we left the staff were amazing and courteous they were very knowledgeable and easy to approach the food was like nothing I have eat in Galway before it was a special night it for us and because of the staff and the food it was an amazing night for us and because of everything we will be telling everyone to visit Sophie's in Galway at least once in their life because once you go once you can't wait to go back looking forward to my next meal somtime in the future.

    Sophie's @ The Dean GalwayResponded on 6 June 2022Eoghan thank you so much for your lovely feedback, we are delighted you had such a great time!

    Report
35. ED

    EmerD

    1 review

    5.0

    1 review

    Dined on 3 June 2022

    overall5food5service5ambience5

    Amazing decor, food and service. Looking forward to going back again!

    Sophie's @ The Dean GalwayResponded on 5 June 2022Thanks for the lovely feedback Emer!

    Report
36. RC

    RenataC

    1 review

    2.0

    1 review

    Dined on 3 June 2022

    overall2food4service1ambience3

    Great and gorgeous place. I personally didn’t like the way the hostess welcomed myself, when he saw i was in waiting for the table and he was just there to reception people, he turned his back straight away and took longer to talk to me, when we finish the food and we were chatting away, we took a bit longer to leave the table (there was plenty of empty table around us) and he was very upset walking around angry face, after a while he came to our table handled a bill that we didn’t request, charged us 16 euros for a burger that we didn’t have and said a bit aggressively that he need the table back by 9pm and walked away. We need to asked waitresses to check the bill again because it was clearly wrong She brought the correct one for us. We asked him to get us a table outside we wanted to see the sunset he said it was alright and he would come back to bring us to the table outside in 5 minutes, that didn’t happen. Overall poor reception and welcoming.

    Sophie's @ The Dean GalwayResponded on 5 June 2022Apologies for this Renata we will follow up on this with the team. The booking is for a 2 hour slot as we are turning the tables for new guests coming with later reservations however of course, if you are happy to move to the terrace then you can sit an enjoy more drinks outside.

    Report
37. ES

    EndaS

    1 review

    2.0

    1 review

    Dined on 3 June 2022

    overall2food2service3ambience3

    Prices are extortionate ye are a hotel in Galway not Dublin. €40 for a steak crazy.

    Report
38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 2 June 2022

    overall5food5service5ambience5

    Great experience, lovely staff, delicious food and views.

    Sophie's @ The Dean GalwayResponded on 4 June 2022Thank you for the 5 star review!

    Report
39. MM

    MartaM

    1 review

    1.0

    1 review

    Dined on 2 June 2022

    overall1food4service2ambience3

    Mandatory tip 12%???? That's ridiculous! That is a robbery. And the pizza oven was broken... And if you book for 10 you have to choose a 56 euros menu+12% tip...OMG Still recommending it because the place is amazing, but check your bill, they include a bottle of wine we didn't drink!

    Sophie's @ The Dean GalwayResponded 7 days agoHi Marta, Thanks for the feedback. The 12% service charge is discretionary and we can remove it from the bill if you wish to tip a different amount. We do offer a a set menu to larger groups in order to ensure that there are no delays with the food coming from the kitchen. This would have been explained at the time of booking. Apologies about the mistake with the wine, it was added to the wrong table in error. The pizza oven will be back in operation on Monday. Melanie

    Report
40. AS

    ArvS

    Connacht

    1 review

    4.0

    1 review

    Dined on 1 June 2022

    overall4food4service5ambience5

    The food was lovely and the views of Galway are great

    Sophie's @ The Dean GalwayResponded on 4 June 2022Thanks for the review Arv!

    Report