Swan - Pangbourne

4.1
767 reviews
£25 and under
British
The Swan is situated on the banks of the Thames with its waters gently lapping against the edges of our outdoor seating area. Perfect for al fresco dining on cool Spring evenings.
We pride ourselves on using the best ingredients to create some truly delicious and enticing meal options. We change our menu seasonally to provide the freshest ingredients.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Screening
  • Sick staff prohibited in the workplace
What 767 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
4.2
service
4.2
ambience
3.7
value
Noise · Moderate
83% of people would recommend it to a friend
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C
Chas
London
7 reviews
Dined on 18 December 2020
Overall4food2service4ambience4

Last dinner before lock down
Festive burger was one of the smallest burgers seen to date - probably trying to stretch availability to suit all. 2 large slabs of sourdough bread did not make up.
Not quite the usual standard but the service/ambience went some way to recompense

Swan - Pangbourne
Responded on 29 December 2020

Dear Chas, Thank you for taking the time to leave us a review, I am so sorry that you did not fully enjoy your time with us before lockdown. If you would like to return to us in the new year please feel free to get in contact. Kind regards, Sophie Lucas

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RK
RobertK
Isle of Wight
2 reviews
Dined on 14 December 2020
Overall3food4service4ambience4

Lovely venue, great service, and solid food. Appreciate a vegan option -- a few more would be good. Pricing is very high, felt that the cost for lunch was very high.

Swan - Pangbourne
Responded on 17 December 2020

Dear Robert, Thank you very much for taking the time to leave us a review. I am sorry to hear that you did not feel as though we offered value for money, and I will pass your feedback on to the rest of our team. Kind regards, Sophie Lucas Guest Relations

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SS
SueS
Berkshire
1 review
Dined on 14 December 2020
Overall5food5service5ambience3

My only complaint was that the outdoor heaters were not functioning. We were 3 separate households and were therefore forced to be outside. Otherwise everything was excellent. Thank you and I wish you and all your staff a Happy Christmas and an easier year in 2021. We will be back as soon as we are allowed.

Swan - Pangbourne
Responded on 15 December 2020

Dear Sue, Many thanks for you lovely review, we are so pleased you had a fantastic time with ourselves. We loved having you yesterday. We are working very hard on heaters and to get them from being partial to fully operational as soon as we can. A very merry Christmas & a Happy New Year to you and your family! Best wishes, The Swan Team

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Y
Yvonne
1 review
Dined on 11 December 2020
Overall5food5service5ambience4

Excellent location, great food. We sat outside undercover. Service was great. Highly recommend.

AH
AliceH
Berkshire
1 review
Dined on 9 December 2020
Overall5food5service5ambience5

Very friendly staff and excellent service. Highly recommended.

Swan - Pangbourne
Responded on 12 December 2020

Hi Alice, Thank you very much for your review. We hope to welcome you back very soon! Kind regards, The Swan Team

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LG
LaurenG
London
1 review
Dined on 6 December 2020
Overall4food4service4ambience4

Lovely meal and great, friendly service. Had the vegan wellington and it was all delicious.

Swan - Pangbourne
Responded on 11 December 2020

Dear Lauren, Thank you for taking the time to leave us a review, we really appreciate your feedback. Very glad you enjoyed your experience with us! Hope to see you again soon! Best wishes, The Swan

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IC
IanC
1 review
Dined on 6 December 2020
Overall4food4service5ambience4

nice location for Sunday lunch after walk along the Thames. nice food and friendly staff

Swan - Pangbourne
Responded on 8 December 2020

Dear Ian, Thank you for taking the time to leave us a review, we hope to see you again soon! Best wishes, The Swan

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EM
ElissaM
Berkshire
4 reviews
Dined on 5 December 2020
Overall4food3service5ambience5

The staff were welcoming and the ambience was excellent, considering that there are so many rules at the moment.

Swan - Pangbourne
Responded on 14 December 2020

Dear Elissa, Thank you for taking the time to leave us a review, very glad you enjoyed you felt safe and enjoyed your experience with us. We hope on your next visit we can blow you away with our food! Hope to see you again soon! Best wishes, The Swan Team

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RS
RuthS
London
8 reviews
Dined on 5 December 2020
Overall5food5service5ambience5

a bright though very chilly day and all at the swan did all to make our christmas lunch very enjoyable. only comment , get the heaters working properly and perhaps have a few fleece blankets to hand ( other restaurants do this and very popular)and thta would be the finishing touch. Food was very good and and we had a lovely time.

Swan - Pangbourne
Responded on 14 December 2020

Good Afternoon Ruth, Many thanks for your review, we are very pleased you enjoyed your time with us. With all restrictions & diners wanting to be outside more, we'd love to be able to give you blankets as that is the feel we are after here at the Swan, unfortunately due to potential transmission around blankets & multiple use we currently cannot offer these. We hope to welcome you back soon. Many Thanks Swan Team.

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BW
BenjaminW
Oxford
1 review
Dined on 4 December 2020
Overall5food4service5ambience4

Love the swan. Really friendly service. Swift and tasty food.

Swan - Pangbourne
Responded on 8 December 2020

Dear Benjamin, Thank you for taking the time to leave us a review, we really appreciate your feedback. We hope to see you again soon! Best wishes, The Swan

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m
merionvw
London
3 reviews
Dined on 2 December 2020
Overall5food4service5ambience5

We were first through the door as the swan reopened yesterday lunchtime. They remembered us and welcomed us as returning friends. they even remembered what we like to order. They had not been able to restock avocado yet for their mouth-watering avo on ciabatta with poached eggs and bacon but went out of their way to construct a tempting alternative off menu and it was delicious . Coffee was great. Service perfect. Views sublime as always. Unlike some they take Covid precautions very seriously not letting us in until we had registered and sanitised. Well done them.

Swan - Pangbourne
Responded on 7 December 2020

Dear Merion, Thank you very much for leaving us a review here on OpenTable. We are so pleased that you enjoyed your first visit back and we look forward to welcome you back many times to come. Kind regards, Sophie Lucas

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TG
TracyG
Berkshire
2 reviews
Dined on 4 November 2020
Overall5food4service4ambience4

Perfect for family lunch on a beautiful sunny day - unrushed and enjoyable all round.

Swan - Pangbourne
Responded on 7 December 2020

Dear TracyG, Thank you for taking the time to leave us a review. We are all ever so glad you enjoyed your experience with us! We hope to see you again soon after the lockdown. Best wishes, The Swan team

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JR
JaneR
Berkshire
3 reviews
Dined on 3 November 2020
Overall5food5service5ambience5

Lovely little pub, attentive staff and a good meal
Can recommend the fish & chips!

Swan - Pangbourne
Responded on 7 December 2020

Dear JaneR, Thank you for taking the time to leave us a review. We are all ever so glad you enjoyed your experience with us! We hope to see you again soon! Best wishes, The Swan team

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r
robw
London
6 reviews
Dined on 3 November 2020
Overall4food4service4ambience4

Excellent food and good service

Full Covid precautions and tables cleaned regulary

Swan - Pangbourne
Responded on 7 December 2020

Dear robw, Thank you for taking the time to leave us a review. We are all ever so glad you enjoyed your experience with us! We hope to see you again soon after the lockdown. Best wishes, The Swan team

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SM
ShaunM
Manchester
2 reviews
Dined on 1 November 2020
Overall4food4service4ambience3

Great meal in an atmospheric setting

Swan - Pangbourne
Responded on 18 December 2020

Dear Shaun, Thank you for taking the time to leave us a review, we really appreciate your feedback. We hope to see you again soon! Best wishes, The Swan team

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J
Jodie
London
3 reviews
Dined on 1 November 2020
Overall5food5service5ambience5

Went for the Roast, had the Pork Belly was not disappointed. Took friends who where travelling through the area. Nice walk around the village afterwards. Top Sunday!

D
Dorca
Berkshire
1 review
Dined on 31 October 2020
Overall3food3service4ambience3

Just what we were looking nfor, for our family meeting (4 of us)

OT
OpenTable Diner
1 review
Dined on 29 October 2020
Overall5food5service5ambience5

Really good great service

OT
OpenTable Diner
London
1 review
Dined on 29 October 2020
Overall4food4service4ambience4

Nice lunch, covid secure. Spread our well and adhere to safety

Swan - Pangbourne
Responded on 18 December 2020

Dear Anonymous, Thank you for taking the time to leave us a review, we really appreciate your feedback! Hope to see you again soon! Best wishes, The Swan team

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OT
OpenTable Diner
London
1 review
Dined on 28 October 2020
Overall5food5service5ambience5

Amazing perfectly cooked steak & great recommended red wine to match! Service was top notch.

Swan - Pangbourne
Responded on 18 December 2020

Dear Anonymous, Thank you for taking the time to leave us a review, we really appreciate your feedback! Hope to see you again soon! Best wishes, The Swan team

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S
Sakura
Berkshire
1 review
Dined on 28 October 2020
Overall5food5service5ambience5

Excellent service, servers were lovely and had great menu knowledge, it was so helpful! The food was delicious from the amazing new menu. Would 100% recommend.

Swan - Pangbourne
Responded on 18 December 2020

Dear Sakura Thank you so much for your positive feedback! We look forward to seeing you again Kindest Regards The Swan Team

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DM
DavidM
Berkshire
1 review
Dined on 28 October 2020
Overall5food5service5ambience5

I had an amazing time at The Swan. Lovely meal and very attentive staff. Loved it

Swan - Pangbourne
Responded on 18 December 2020

Dear David, Thank you for your lovely review. We are so pleased that you enjoyed your time with us and we hope to see you soon. Kind regards, The Swan Team

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OT
OpenTable Diner
1 review
Dined on 28 October 2020
Overall5food5service5ambience5

Amazing food, great service, relaxing and pleasant atmosphere. 10/10 experience, would highly recommend!

Swan - Pangbourne
Responded on 18 December 2020

Dear Anonymous Thank you so much for your positive feedback! We look forward to seeing you again Kindest Regards The Swan Team

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P
Patsy
1 review
Dined on 26 October 2020
Overall4food3service4ambience3

I appreciate these are hard times but feel that the drinks are overpriced and starters too! My Pepoer Squid was tasty but far too large a portion for a starter, a smaller portion at a slightly cheaper price for me would have been better (an option for it being a main meal could apply). Understandably you have to make money at this time of Covid but we, as customers, are also cash conscious at the same time!

Swan - Pangbourne
Responded on 18 December 2020

Dear Pasty, Thank you for taking the time to leave us a review, we really appreciate your feedback. As a business we take all guest feedback into account and utilise your comments when improving our standards as a business. Please know your feedback will be used to develop ourselves and succeed in the areas you have mentioned. Best wishes, The Swan team

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DG
DebraG
Berkshire
1 review
Dined on 26 October 2020
Overall3food3service2ambience3

Not comfortable with safety protocols - menus were paper yet not single use. Servers were handling cutlery

Swan - Pangbourne
Responded on 18 December 2020

Dear Debra, During this time we would like to ensure the safety and comfort of all our guests, all of our menus are single use and our waitress's from polishing the cutlery to placing them on a plate for the customer use is the only handling of the cutlery. We ensure there is a one way system to reduce contact and we also have a pub safe monitor. If you have any other feedback on further ways to improve our safety procedures please let us know. Kind regards, The Swan team

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L
Louise
Berkshire
1 review
Dined on 26 October 2020
Overall5food5service5ambience5

The staff were very welcoming with every Covid precaution being taken. Prompt service lovely food and dog friendly. Would definitely recommend it

Swan - Pangbourne
Responded on 18 December 2020

Dear Louise, Thank you very much for leaving us such a kind and positive review. We look forward to having you join us again soon. Kind regards, The Swan Team

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MK
MarkK
1 review
Dined on 26 October 2020
Overall4food2service5ambience3

Overall a lovely place to enjoy time. The staff are very nice and attentive. Unfortunately I ordered the burger and I was very disappointed. It was far too large to get a good bite. This is a mistake a lot of pubs make with burgers, I really don't understand it. I make burgers myself all the time and never have this problem. In addition the skinny fries it was served with where terrible. Dear swan-
Burger and fries is such a simple classic,Take the opportunity and get it right. Apart from that- the sticky toffee pudding was outstanding,genuinely one of the best Ive had!

I have been visiting for years and will continue to do so. I would love to see a few minor improvements on the food quality.

Swan - Pangbourne
Responded on 18 December 2020

Dear Mark, Thank you for taking the time to leave us a review, we really appreciate your feedback. As a business we take all guest feedback into account and utilise your comments when improving our standards as a business. Please know your feedback will be used to develop ourselves and succeed in the areas you have mentioned. Best wishes, The Swan team

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H
Hungry
Berkshire
12 reviews
Dined on 25 October 2020
Overall4food4service4ambience2

Good food and service but it was pretty much empty which didn’t help the atmosphere

Swan - Pangbourne
Responded on 18 December 2020

Dear Hungry, Thank you for taking the time to leave us a review, we really appreciate your feedback. Hope to see you again soon! Best wishes, The Swan team

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EP
EmmaP
Berkshire
1 review
Dined on 25 October 2020
Overall4food4service5ambience4

Very attentive staff, the food was generally good and good portion sizes. I had the sea bass which was excellent. On a sunny day it would be nice to sit outside or request a table with a river view. Prices slightly high in some things like fish and chips when compared with more complex menu choices .

Swan - Pangbourne
Responded on 18 December 2020

Dear EmmaP, Thank you for taking the time to leave us a review, we really appreciate your feedback. We all hope to see you again soon! Best wishes, The Swan team

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N
Nanse
Berkshire
1 review
Dined on 25 October 2020
Overall4food4service4ambience5

The meal was lovely. Just took a while to be served

Swan - Pangbourne
Responded on 18 December 2020

Dear Nanse, Thank you for your honest feedback. I am very sorry that your food took longer than expected to be served, and I can assure you that this is not our typical standard. We would love to have you back in the future to show you our best as a business. Kind regards, The Swan Team

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HB
HannahB
1 review
Dined on 25 October 2020
Overall2food1service3ambience2

We found the food pretty average and quite expensive for what it was. We had the roast beef and the potatoes were cold and a bit soggy, the pigs in blankets could have done with longer in the oven and the cauliflower cheese was so watery you couldn't actually taste any cheese. We were also asked several times by a number of people how our meal was which wasn't really necessary and with better communication we could have got away with only being asked once!

Swan - Pangbourne
Responded on 18 December 2020

Dear Hannah, We are extremely disheartened to read your review. This is not our typical standard, we aim to deliver a high standard and on this occasion we have not met your expectations, for this we are sorry. All of our FOH Team are trained to read our guests body languages therefore, this may have led to multiple checks as they seek to increase your experience on all occasions. If you choose to return please do contact myself directly so I am able to arrange something for you. Chloe Dawber.

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J
Jetsetter
London
1 review
Dined on 25 October 2020
Overall1food2service1ambience1

It was a busy Sunday lunchtime but even so the service was very slow. We waited 2 hours for our main courses because they had to remake the gravy but the main that arrived was cold, undercooked and the gravy was still terrible. Although the management gave us our meals for free it still left us feeling that we’d had a terrible meal. I know the Swan is usually much better but this was very disappointing.

Swan - Pangbourne
Responded on 18 December 2020

Dear Jet, We take all guest feedback into account and utilise your comments when improving our standards. What you encountered on your visit to the Swan is not out typical, we aim to continuously strive to over deliver and on this occasion we have unfortunately failed yourself. We apologise sincerely for the experience you had with us. If you would like to rebook please contact us directly at info@swanpangbourne.co.uk so we can restore your trust in us. Kind regards, The Swan team

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SD
SuzD
London
1 review
Dined on 25 October 2020
Overall1food1service1ambience3

We sadly had a very unfortunate experience at the Swan. Our food finally arrived after waiting an hour and a quarter - the manager was very apologetic and assured us that she would look into what went wrong. Unfortunately the food was also cold and poor quality, roast pork belly was just a cold lump of fat with barely any meat and crackling was soft. The children's beef roast for our 2 year old was the same size as an adult portion and had a slice of rare cooked fatty beef and what looked like a quarter wedge of raw cabbage - it was meant to be grilled cabbage but this was cold and not even cooked! They offered to recook our food but we declined and decided to leave. Very nice and friendly service but something went very wrong and the food was not good quality.

Swan - Pangbourne
Responded on 18 December 2020

I would like to apologize on behalf of our whole team for your unfortunate experience and assure you that this is absolutely not our standard as a business. I am very sorry that I was not able to fully resolve your disappointment on the day. I have fully investigated what went wrong on the day and put measures in place to make sure that it will not happen in the future. I would, more than anything, appreciate the opportunity to show you what we are really capable of as a business. Sophie Lucas

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JC
JamesC
Berkshire
1 review
Dined on 24 October 2020
Overall4food5service5ambience5

Fantastic service and food fantastic location parking alitlle tight but work it we will bring going back

Swan - Pangbourne
Responded on 18 December 2020

Dear James, Thank you for taking the time to leave us a review, we really appreciate your feedback. Hope to see you again soon! Best wishes, The Swan team

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J
vipJames
London
11 reviews
Dined on 23 October 2020
Overall3food2service3ambience3

Came here two years ago and had a lovely meal, alas things appear to have slipped here. A quiet intimate dinner was the plan, but we were placed by two large groups, and could hardly hear ourselves over the noise and the fact it echoed off the hard wood floor and atrium.

I order the rib-eye (£28) thst was not medium-well and rather cremated, with hardly any meat on it. The menu didn’t say it came with fries, the waitress didn’t tell me, so I ended up with extra fries (£5) that I didn’t need.

There were so many nice qualities about this place on the first visit that no longer exist now. Overpriced, under delivered and overcooked.

Sincerely hope this was a blip and it is better for others.

Swan - Pangbourne
Responded on 18 December 2020

Dear James, Thank you for taking the time to leave us a review, we are sorry to hear your steak was not cooked to your liking. If you would like to re book please contact us directly at info@swanpangbourne.co.uk so we can ensure you are at a quieter table and your food will be cooked to your liking. We would like to rectify our mistakes and restore your trust in us. kind regards, The Swan team

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R
Ruski007
1 review
Dined on 19 October 2020
Overall1food1service3ambience2

The food was very disappointing. I had very over cooked, dry chicken and my husband had a pie that was extremely dry inside. Portions of both mains were very small. Hardly any veg/potatoes to accompany it.
They had none of the mac n cheese croquettes starter so we ordered the truffle mac n cheese side instead which was actually quite nice, so filled up on that instead.
The staff were nice but letdown by lots of cobwebs on the lights/ceiling which put me off the truffle mac n cheese.
Have been here before and it was much better.
Was it pretty costly for what it was.
Such a shame as location is lovely.

Swan - Pangbourne
Responded on 18 December 2020

Dear Ruski, What you encountered on your visit to The Swan is not our typical, we aim to maintain the highest standards and continuously strive to over deliver to all to make all experiences memorable and unfortunately we have failed yourself on this occasion. Please know your feedback will be used to develop ourselves. If you would like to re book please contact us directly at info@swanpangbourne.co.uk so we are able to restore your trust in us. Kind regards, The Swan team

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N
Nomis
Berkshire
1 review
Dined on 19 October 2020
Overall2food1service3ambience2

Full English - £12 so better be good! Very average with black pudding cremated, bacon dry - no jam or marmalade for the toast. Had to ask for butter twice. Very disappointing.

Swan - Pangbourne
Responded on 18 December 2020

Dear Nomis, We are sorry to hear that the food was not up to scratch on this occasion. As a business we take all guest feedback into account and utilise your comments when improving our standards as a business. Please know that your feedback will be used to develop ourselves and succeed in the areas you have mentioned. If you would like to book again please contact us directly at info@swanpangbourne.co.uk so we are able to restore your trust in us. Kind regards, The Swan team

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L
Lucy
New York Area
1 review
Dined on 17 October 2020
Overall5food5service5ambience5

Great service and great food - lovely atmosphere, would recommend.

Swan - Pangbourne
Responded on 18 December 2020

Dear Lucy, Thank you so much for your review, we look forward to seeing you again very soon! Kind regards, Sophie Lucas

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JF
JerryF
Berkshire
1 review
Dined on 14 October 2020
Overall1food1service1ambience2

Food was very poor and very expensive for what it was.
Waiting staff although cheerful were inattentive.
Will not be returning and will not be recommending it to others.

j
janeg
Berkshire
2 reviews
Dined on 13 October 2020
Overall5food5service5ambience4

Service was great friendly staff. Food as always lovely

Swan - Pangbourne
Responded on 18 December 2020

Dear Jane, Thank you for leaving us a review, we look forward to welcoming you back soon ! Kind regards, Sophie Lucas

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FAQs

Swan - Pangbourne is rated 4.1 stars by 767 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.