Swan - Pangbourne

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1. JP

   JP82

   Hampshire

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food2service3ambience4

   The burger was absolutely awful, the lettuce was soggy like it had been sat in heat for a long time, onions were chewy like it was the outside tough parts, small amount of fries no side salad or anything else for £16.50 is very poor. Service was average in that nobody checked in for good while meaning I had to wait to express my feelings on the food and sit without a drink for some time. With all that said the young lady who eventually came to see us was very pleasant and did offer to resolve the issue in the way of being able to order something else and was very apologetic. We were going to order desert only to find out after we ordered the Panna cotta’s hadn’t set, it would have been nice to know in advance rather than after spending time to decide although given the heat the issue with setting was understandable The pub is a lovely setting for and evening out but I would stick to drinks if you visit as the food is overpriced and underwhelming at best.

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2. FK

   FelicityK

   Berkshire

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food1service3ambience4

   I've fed back directly to Greene King this morning. Selection and standard of food has been dropping each time I have visited in past 14 months. Yesterday was worst.

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3. EH

   EmmaH

   Berkshire

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   overall1food1service5ambience3

   Roast beef was tuff and wasn’t no parsnips , hardly any veg thay was hard , roasts was new potatoes that was fried , kids macaroni was disgusting didn’t even get offered a refund when complained , kids had 2 mouthfuls

   Report
4. AM

   AnneM

   London

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   overall5food4service5ambience4

   Lovely early dinner by the water in the sunshine; what more could you want!

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5. LP

   LouiseP

   London

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   overall3food3service3ambience3

   Lovely pub restaurant in beautiful setting on the river. We both had Sunday roast which was ok but slightly disappointing. Roast potatoes were soggy (appeared boiled rather than roasted), cauliflower cheese was undercooked and slightly cold (and overpriced at £6 for the side!) and cabbage still had roots which made it tough to eat. However, meat was tender and juicy, and Yorkshire puddings and gravy were spot on. Staff polite and helpful although service was slow, but appreciate was a busy sunny Sunday.

   Report
6. TP

   TrevorP

   Scot. Islands

   1 review

   4.0

   1 review

   Dined on 6 August 2022

   overall4food5service5ambience4

   Great food and service. Quite noisy and boat parked in front of view but overall a great evening

   Swan - PangbourneResponded 5 days agoDear Trevor, Thank you for taking the time to leave us a review, we really appreciate your feedback. We are glad to hear you had such a lovely time with us at The Swan and we hope to see you again soon! Best wishes, The Swan Management Team

   Report
7. HW

   HelenW

   London

   1 review

   5.0

   1 review

   Dined on 6 August 2022

   overall5food5service5ambience5

   Fabulous evening, great food, fantastic service and lovely ambiance.

   Swan - PangbourneResponded 5 days agoDear Helen, Thank you so much for your positive comments about our pub, it is delightful to hear you had such a wonderful time with us at The Swan. If you ever need anything else from the team, please feel free to give us a call or stop by. We look forward to seeing you again soon! Best wishes, The Swan Management Team

   Report
8. DB

   DebbieB

   Surrey

   2 reviews

   3.0

   2 reviews

   Dined on 5 August 2022

   overall3food2service4ambience5

   Views stunning of the river didn’t rate food much for example had the Eaton mess that had a couple of strawberries cut up small little bits of meringue the rest was cream

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9. FM

   FionaMac

   New York Area

   2 reviews

   5.0

   2 reviews

   Dined on 3 August 2022

   overall5food5service5ambience5

   Just amazing food in the most scenic location with great service and ambience. Sat outside and enjoyed the view with live music.

   Swan - PangbourneResponded on 6 August 2022Dear Fiona, Thank you for taking the time to leave us this lovely review. We really appreciate your kind words. It is delightful to hear that you had such a wonderful time with us at The Swan and we hope to see you again soon! Best wishes, The Swan Management Team

   Report
10. TE

    TERRY

    London

    4 reviews

    1.0

    4 reviews

    Dined on 3 August 2022

    overall1food1service1ambience1

    We were very disappointed—food was a long time to order even longer to arrive and of poor quality the burger was over cooked and tasteless and food choices not inspiring —the staff serve and that’s it —the pub was quite so no excuse —it is in a lovely setting and be so good but it wasn’t

    Swan - PangbourneResponded on 6 August 2022Dear Terry, Thank you for taking the time to leave us this honest feedback. We strive to provide everyone with the best possible visit and are disappointed that this was not your experience. This is not the standard we aim to maintain so appreciate the opportunity to improve from your feedback. If there is anything else you would like to discuss, please contact us directly on info@swanpangbourne.co.uk so we are able to restore your trust in us. Kind regards, The Swan Management Team

    Report
11. NB

    NealeB

    Berkshire

    1 review

    4.0

    1 review

    Dined on 2 August 2022

    overall4food4service5ambience4

    The staff were very friendly and attentive. The menu had a good selection, although having the calorie count was a bit scary… The food was good. Great location.

    Swan - PangbourneResponded on 4 August 2022Dear Neale, Thank you for taking the time to write these kind words, we are delighted to hear you had such a lovely time with us at The Swan. We hope to see you again soon! Best wishes, The Swan Management Team

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12. S

    Shugs

    Newcastle

    1 review

    5.0

    1 review

    Dined on 1 August 2022

    overall5food4service5ambience5

    The service was outstanding, the food was good but menu restrictive. We sat outside next to the river, best view !

    Swan - PangbourneResponded on 4 August 2022Dear Shugs, Great to hear you enjoyed your visit to our pub. We continuously strive to provide everyone with the best possible experience so it is wonderful to hear that you had such a nice time. Thank you for taking the time to provide us with this lovely feedback, we hope to see you again soon! Best wishes, The Swan Management Team

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13. KC

    KevinC

    Berkshire

    1 review

    3.0

    1 review

    Dined on 31 July 2022

    overall3food3service4ambience3

    Firstly the staff at the swan are exceptional, the Sunday menu sounded great but the delivery and taste was average, we expected more from the restaurant. The location is great but the outdoor tables were placed in locations where we had to move to let people in arriving from the jetty, which was annoying. The kitchen ran out of buns for the burgers before the start of service !

    Swan - PangbourneResponded on 3 August 2022Dear Kevin, Thank you for taking the time to leave us this feedback and for your kind words about our lovely team. We apologise that the food did not meet your expectations during your visit and that we had no burger buns. We aim to maintain the highest standards and continuously strive to over deliver to exceed expectations so apologise that this was not your experience with us. We hope you will revisit soon so we are able to restore your trust in us. Kind regards, The Swan Management Team

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14. A

    Asdf

    Berkshire

    1 review

    3.0

    1 review

    Dined on 31 July 2022

    overall3food2service3ambience3

    Vegan Wellington, was a veg sausage role - very dry, pastry was hard & inevitable.. Great place, sat outside by the river..

    Swan - PangbourneResponded on 3 August 2022Dear Asdf, Thank you for taking the time to provide us with this feedback regarding your visit with us at The Swan. We apologise that we did not meet your expectations on your visit, we strive to maintain the highest standards and are disappointed that this was not your experience. We hope you will revisit soon so we are able to restore your trust in us. Kind regards, The Swan Management Team

    Report
15. OT

    OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined on 30 July 2022

    overall4food4service4ambience3

    Really nice lunch by the riverside spoilt only by a very drunk party on a boat moored right next to us who proceeded to continue at one of the tables!

    Swan - PangbourneResponded on 2 August 2022Dear OpenTable Diner, Thanks for taking the time to let us know how we did. We are glad you had such a lovely lunch with us on the riverside and do apologise about the party in question. This is a rare occurrence so we are disappointed that it happened on your visit. We hope you will visit us again soon so we can show you ourselves at our best! Best wishes, The Swan Management Team

    Report
16. OT

    OpenTable Diner

    Berkshire

    1 review

    2.0

    1 review

    Dined on 30 July 2022

    overall2food2service3ambience4

    2 things we ordered weren’t on the menu, which is very limited as is. Ordered Eton Mess and a chocolate brownie for pudding. Both was very poor. The Eton Mess was shop bought meringue, tinned strawberries and split cream. The brownie was a very strange texture. Almost jelly like. Very disappointing. Mushrooms on toast were lovely, watermelon salad was average. Very hit and miss which, at those prices, is unacceptable.

    Swan - PangbourneResponded on 2 August 2022Dear OpenTable Diner, Thank you for taking the time to provide us with this honest feedback regarding your visit. We apologise that your preferred choices were not available on your visit and that you were not impressed with most of what was available. We are working hard to continually improve our standards and appreciate your feedback as this helps us to improve. If there is anything else you would like to tell us about your visit please contact us directly on info@swanpangbourne.co.uk

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17. ND

    NikkiD

    Berkshire

    2 reviews

    4.0

    2 reviews

    Dined on 30 July 2022

    overall4food4service5ambience4

    Despite reading some negative reviews and not expecting much, we had a very pleasant lunch at the Swan. Service was excellent and the food was lovely - if anything, there was too much! The burrata starter was HUGE - could easily be a main. My foodie husband is hard to impress but he said his crab starter and fish and chips main were spot on and he knows his seafood.

    Swan - PangbourneResponded on 4 August 2022Dear Nikki Thank you for taking the time to leave us a review. We really appreciate you giving us a chance despite some of the recent negative reviews. We have been going through some changes recently and our lovely team has been striving to provide everyone with the best possible experience so we are glad to hear that the hard work is appreciated. If there is anything else we can do for you, please do not hesitate to reach out. We hope to see you again soon!Best wishes, The Swan Management Team

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18. DG

    DebbieG

    Buckinghamshire

    8 reviews

    vip
    4.0

    8 reviews

    Dined on 30 July 2022

    overall4food4service4ambience4

    Great location, next to the Thames. Food good, although dessert range could be more extensive. I would recommend.

    Swan - PangbourneResponded on 2 August 2022Dear Debbie, Thank you for taking the time to leave us a review. We are delighted to hear you had such a lovely time with us at The Swan and appreciate your feedback regarding our dessert menu. Thank you for the recommendation, we hope to be of service to you again in the future. Best wishes, The Swan Management Team

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19. M

    Mark

    Yorkshire

    1 review

    5.0

    1 review

    Dined on 28 July 2022

    overall5food4service4ambience5

    Great place, great views, very friendly staff, very nice house red

    Swan - PangbourneResponded on 1 August 2022Dear Mark, We're ever so glad you had such a lovely experience with us at The Swan, our wonderful team works extremely hard to provide everybody with the best possible experience so are glad that that was what you experienced. We hope to see you again soon! Best wishes, The Swan Management Team

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20. N

    Natalie

    Hampshire

    2 reviews

    3.0

    2 reviews

    Dined on 27 July 2022

    overall3food3service3ambience4

    Lovely setting but I felt that my watermelon and feta salad was not good value. £13.50 for a smallish bowl. Also, the lettuce had seen better days. Some of it was limp and brown. My husband did enjoy his sandwich with skin on fries. I thought that was much better value. There was a large party sitting next to us, with one member loving the sound of his own voice. And it was loud. But that’s not the restaurant’s fault.

    Swan - PangbourneResponded on 1 August 2022Dear Natalie, Thank you for taking the time to provide us with this feedback, we really appreciate the opportunity to improve. We apologise that the food was not up to standard on your visit and that we were not able to rectify this while you were here. We strive to provide everyone with the best possible experience and unfortunately have failed for yourselves on this occasion. We hope you will revisit again soon so we are able to restore your trust in us. Best wishes, The Swan Management Team

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21. NM

    NicM

    Berkshire

    1 review

    3.0

    1 review

    Dined on 25 July 2022

    overall3food1service2ambience2

    The menu and food was very disappointing. In particular, the so called panna cotta was runny and served in a ramekin. It should be set and served on a plate.

    Swan - PangbourneResponded on 28 July 2022Dear Nic, Thank you for taking the time to leave us a review, we appreciate all feedback as it helps us to improve. We apologise that the Panna Cotta was not set on your visit, we will ensure the feedback is passed on to the kitchen. If there is anything further you would like to discuss, please contact us directly on info@swanpangbourne.co.uk so we are able to restore your trust in us. Kind regards, The Swan Management Team

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22. GM

    GuyM

    Berkshire

    1 review

    4.0

    1 review

    Dined on 24 July 2022

    overall4food3service5ambience5

    An amazing location right on the River Thames, perfect for a relaxing drink and food

    Swan - PangbourneResponded on 28 July 2022Dear Guy, Thank you for your positive comments regarding your visit with us at The Swan. We are so happy to hear you had such a lovely time with us and hope to see you again soon! Best wishes, The Swan Management Team

    Report
23. EJ

    EssJay

    Berkshire

    1 review

    1.0

    1 review

    Dined on 24 July 2022

    overall1food1service2ambience3

    Very disappointed - ordered two roast chicken meals, one roast pork, and a fish and chips. The vegetables for the roasts were severely undercooked to the point of being inedible. My daughter cut into a carrot and it shot across the table it was so hard. The 'roast' potatoes were hard and couldn't be eaten. The menu specified bread sauce with the roast chicken and apple sauce with the pork but after we enquired why they hadn't arrived we were told they were 'unavailable today'. The Yorkshire puddings tasted of oil and were too crispy. However the batter on the fish was uncooked in places. Some of the chips were too hard, as were the peas. The tonic for the gin and tonic was flat. The waiter apologised for the state of the vegetables and the missing sauces by saying there was an issue with the chef. We still got charged full price though. The table was wobbly and I was worried my chair would collapse it wobbled so much. Parking is a massive issue at the pub with a tiny car park. The setting of the pub is lovely, though, on the river and the decor is attractive. Maybe enquire about the chef before booking and certainly when ordering the food. Specify you want your vegetables cooked.

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24. DT

    DarranT

    London

    1 review

    4.0

    1 review

    Dined on 24 July 2022

    overall4food4service5ambience4

    It’s often hit and miss at the Swan but our lunch was good, no major issues or delays which is nice!

    Swan - PangbourneResponded on 28 July 2022Dear Darran, Thank you for taking the time to leave us a review. We apologise that you have had issues during visits with us in the past, we are working hard to improve and are glad that this was reflected on your latest visit. We hope to see you again soon for more positive experiences! Best wishes, The Swan Management Team

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25. RM

    RoderickM

    Hertfordshire

    1 review

    5.0

    1 review

    Dined on 24 July 2022

    overall5food5service5ambience5

    Excellent staff, very nice food, good view and location.

    Swan - PangbourneResponded on 28 July 2022Dear Roderick, Thank you for your kind words about your experience with us at The Swan. We are delighted you had such a lovely visit and hope to see you again soon! Best wishes, The Swan Management Team

    Report
26. MT

    MilyT

    1 review

    5.0

    1 review

    Dined on 22 July 2022

    overall5food5service5ambience5

    Tu terrace is a great place for lunch or dinner with a good view of the Thames. We really enjoyed it and the food was very good

    Swan - PangbourneResponded on 26 July 2022Dear Mily, Lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. Please don't hesitate to reach out if there's anything additional we can do for you, we hope to see you again soon! Best wishes, The Swan Management Team

    Report
27. f

    food

    1 review

    3.0

    1 review

    Dined on 21 July 2022

    overall3food2service4ambience5

    I had an amazing roast here a couple of weeks ago. We came back on a weekday and were disappointed with the food quality. Still an amazing atmosphere though!

    Report
28. PF

    PaulF

    Berkshire

    1 review

    2.0

    1 review

    Dined on 21 July 2022

    overall2food1service3ambience2

    Arrived at the Swan nowhere to park had to park in train station cost£4.20 Could smell fish all around the restaurant Seated ordered drinks and food ,I took my partner as part of her birthday On the website crab as a main meal that is why we went No crab on main meals only as a starter ,we were told could have crab starter with extra chips plus £5.00 for chips They duly served the crab starter nothing else Waited ten mins someone came over expressed they had made a mistake and took the crab starter away After 25 mins the same crab starter appeared with the extra chips and my meal,they said because of the mix up we did not have to pay for the crab starter at £11.60 My meal was OK not brilliant Went to pay the bill what a shock over £45.00 plus car parking including a 10% service charge Was distracted by a large boat right next to us trying to move took over 20 mins what a noise and the table next to us with 4 fellas quite rowdy Will not be returning Food not brilliant Service not brilliant As well as my partner being ill all of today

    Report
29. PA

    PATRICIA

    Hampshire

    1 review

    4.0

    1 review

    Dined on 19 July 2022

    overall4food4service5ambience4

    Lovely setting, very helpful service. Made a big effort to find us shade on the Hottest day this year!

    Swan - PangbourneResponded on 21 July 2022Dear Patricia, Great to hear you enjoyed your visit to our pub. We are glad to hear that we were able to provide you with such good service and make you a little more comfortable on such a hot day. We hope to see you again soon! Best wishes, The Swan Management Team

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30. JH

    JohnH

    Berkshire

    1 review

    4.0

    1 review

    Dined on 18 July 2022

    overall4food4service5ambience5

    On a very hot day it was refreshing to enjoy lunch with friends by a beautiful riverside location.

    Swan - PangbourneResponded on 20 July 2022Dear John, Great to hear you enjoyed your visit to our pub and that we were able to provide you with such a refreshing lunch on these hot days! Hope to see you again soon! Best wishes, The Swan Management Team

    Report
31. J

    Jukebox

    1 review

    3.0

    1 review

    Dined on 17 July 2022

    overall3food1service2ambience4

    One of our party asked for Gluten Free but each course seemed to cause a problem with communication for the service staff and our guest was left wondering if she would be in pain the next day. She was given a Yorkshire pudding as part of her meal! The meat (pork and beef) were as tough as old boots and required steak knives to cut the meat. We visited a year ago and we would have given 5 stars then, but now we will be unlikely to visit again if the food remains of this quality and the allergens communication so poor.

    Report
32. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 17 July 2022

    overall2food1service3ambience4

    They missed off the feta from our feta and watermelon salads. And the sunflower seeds. No apology and no seeds came. They then bought the feta out in a bowl to put on the salad ourselves. Other food - v average. The burrata was basically a ball of Mozzarella, totally dry, not creamy at all. And they insisted it was burrata but was like a 75p sainsburys mozzarella , your fork is meant to break into it and it oozzes open with creamy cheese . Not at all with this. As I said no apology and no offer for money off bill or a drink etc and the bill was around £250 Service was friendly but incredibly slow. On the plus side lovely location and good wine Come for the location and drinks, go elsewhere for food.

    Report
33. J

    Jojo

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on 16 July 2022

    overall5food5service5ambience5

    We booked a seat outside and we’re given a lovely table in the shade with a parasol right next to the river. The services was excellent and our waiter was very attentive. The food, as always, was superb and the wait time was just about right. I have had 2 operations and a skin graft on my left leg and I was allowed to use the disabled loo which helped a lot. The Swan @ Pangbourne is a favourite of ours even though we come from Salisbury.

    Swan - PangbourneResponded on 19 July 2022Dear Jojo, Thank you for your kind words and this wonderful review! Lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. We are delighted you always have such a lovely time with us at The Swan and we look forward to your next visit! Best wishes, The Swan Management Team

    Report
34. IC

    IanC

    Berkshire

    1 review

    5.0

    1 review

    Dined on 14 July 2022

    overall5food5service5ambience5

    Best food I've had for a long long time. I Honestly couldn't fault anything.Its quite a laid back ambiance but efficient. Great setting we had an outside table by the riverside........nice...Oh the beer was good too. I will be back soon.

    Swan - PangbourneResponded on 17 July 2022Dear Ian, We strive for 100% satisfaction, and it is great to see you had such a positive experience at our pub. It's experiences like yours that really keep us motivated! We look forward to seeing you again soon! Best wishes, The Swan Management Team

    Report
35. NB

    NeilB

    1 review

    2.0

    1 review

    Dined on 14 July 2022

    overall2food3service2ambience3

    Menu limited and uninspiring. Very few diners but still had to go to bar and order meals. Service charge applied but refunded after my querying it. Staff were friendly but all seemed to be inexperienced. Seems like a waste of such a fantastic location, we have been there numerous times for food but it is not value for money so will probably only return for drinks.

    Report
36. JW

    JaquiW

    1 review

    4.0

    1 review

    Dined on 13 July 2022

    overall4food2service4ambience5

    The location is fantastic but just felt the mains was a bit lacking in variety. We had decided to have burgers and fish and chips before we arrived only to find you had run out of the fish and chips. On a limited menu with few choices it was a bit disappointing when one of those dishes was not available. Overall good experience, as mentioned, the location makes up for it.

    Swan - PangbourneResponded on 17 July 2022Dear Jaqui, We're glad to hear you enjoyed your visit and apologise that we did not have the mains you wanted available on your visit. It is lovely to hear that you still had a good overall experience and we hope to see you again soon to achieve 100% satisfaction! Best wishes, The Swan Management Team

    Report
37. GW

    GillianW

    Berkshire

    3 reviews

    4.0

    3 reviews

    Dined on 13 July 2022

    overall4food4service5ambience5

    Lovely food and really good service right by the river. Delightful.

    Swan - PangbourneResponded on 17 July 2022Dear Gillian, Thank you for taking the time to leave us a review, we are delighted to hear that our wonderful team was able to provide you with such a lovely experience by the river. Please don't hesitate to reach out if there is anything else we can do for you, we hope to see you again soon! Best wishes, The Swan Management Team

    Report
38. AC

    AnneC

    Berkshire

    1 review

    2.0

    1 review

    Dined on 12 July 2022

    overall2food3service2ambience4

    The food was fine. The problem was that there was a long wait between the started and the main course of around an hour.

    Report
39. E

    Emily

    Berkshire

    2 reviews

    5.0

    2 reviews

    Dined on 11 July 2022

    overall5food3service5ambience5

    Gorgeous evening for dining by the river. Great service.

    Swan - PangbourneResponded on 17 July 2022Dear Emily, Thank you for taking the time to leave us a review, we really appreciate your feedback. Ever so glad you had such a lovely dining experience with us at The Swan and we hope to see you again soon! Best wishes, The Swan Management Team

    Report
40. HB

    HelenB

    Oxford

    7 reviews

    5.0

    7 reviews

    Dined on 11 July 2022

    overall5food5service5ambience4

    Appears to be a new chef at The Swan and the menu was very tempting. My friend and I just had a starter and a dessert and both were delicious. The location, as ever, is the attraction ..... just a shame about the parking!

    Swan - PangbourneResponded on 17 July 2022Dear Helen, Lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. If you ever need anything else from the team, please feel free to give us a call or stop by. We look forward to your next visit! Best wishes, The Swan Management Team

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