Terrace Restaurant at Crowne Plaza Solihull

4.1
27 reviews
£25 and under
British

Top tags:

Afternoon Tea
Bookings are being taken for our al fresco dining and for indoor dining from 17th May, as per the Government roadmap.

The Terrace restaurant at Crowne Plaza Solihull is perfect for a date night, mates night, family friendly dining or a special celebration.

Savour lunch from our new al fresco dining menu or take afternoon tea on the terrace (available 12pm - 4pm Friday - Sunday), overlooking the lake in the hotel garden.

Located in Solihull town centre, just off the M42 motorway, yet lies in quiet, picturesque grounds. You can park the car complimentary in the large car park. Touchwood shopping centre is over the road, for a spot of pre-dining shopping and it's a 10 minute walk from Solihull train station.

Booking is recommended.

(Our hotel is open for guests who are travelling for business or for a specific purpose, as permitted by the UK Government. If you are travelling for business or for a specific purpose, as permitted by the UK Government, our hotel is open for you).

Experiences

  • Afternoon tea

    £15.95 per person

    Multiple dates available

    Afternoon tea, that most quintessential of English customs, can be enjoyed in our Terrace restaurant or on our lakeside outdoor terrace. Delicate finger sandwiches, accompanied with a selection of delicious cakes and warm fruit scones (with strawberry jam and clotted cream) all served with a pot of tea or coffee of your choice. Available Friday, Saturday and Sunday and served between 12pm and 4pm. (Booking is advised to avoid disappointment and to minimise wait times)

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
What 27 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.3
service
4.4
ambience
4.0
value
Noise · Moderate
84% of people would recommend it to a friend
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JB
JessB
Birmingham
1 review
Dined 2 days ago
Overall5food4service5ambience4

Lovely place, with really really lovely staff. Reasonably priced food and nice and quiet ambience.

LP
LizP
1 review
Dined 3 days ago
Overall4food4service5ambience5

Great staff, went the extra mile for a birthday- Thank you!

CA
CarolA
1 review
Dined 6 days ago
Overall5food5service5ambience5

4 of us had tea/coffee and cake on the outside terrace. The service and Covid safe measures were all excellent.

L
Leeo
New York Area
9 reviews
Dined on 2 May 2021
Overall5food5service5ambience5

Really nice place really enjoyed it great service and food

RM
RM7040
Birmingham
12 reviews
Dined on 1 May 2021
Overall5food5service5ambience5

Had a lovely afternoon tea on the terrace. Food was very good quality, very impressed for the price. Service was excellent and we were lucky enough to be able to move to a covered table when the rain set in. I will certainly be back.

PL
PopsyLo
Birmingham
1 review
Dined on 30 April 2021
Overall4food4service3ambience4

Initial service great, served drinks quickly but then felt a bit forgotten. And couldn’t catch staff members eye. Weren’t offered food menus, had to ask an hour after we arrived. So then ate much later than we would have liked. Food was good and generous portions. Just little tweaks in service (like more regular checks on guests) and would give 5*.

Was quiet for a Friday evening but nice atmosphere and friendly polite staff.

AH
AndrewH
Birmingham
2 reviews
Dined on 30 April 2021
Overall5food5service5ambience5

Great food even though a reduced menu, but the quality of the food was superb. Staff really looked after us, would recommend anyone going for the best eating experience when covid restrictions put you outside

OT
OpenTable Diner
Birmingham
1 review
Dined on 30 April 2021
Overall5food5service5ambience5

Our food was very good and fresh. The outdoor seating was pleasant although a bit cold when the sun disappeared.

s
sachin
Birmingham
1 review
Dined on 30 April 2021
Overall4food4service5ambience5

Value for money. A decent afternoon tea in an outdoor setting.

NN
NataliaN
Birmingham
1 review
Dined on 26 April 2021
Overall4food3service4ambience4

It is very quiet cosy place to have a snack during the day in a company of friends or colleagues. Service is excellent, food is ok. Free parking is a bonus.

SC
SCFoodReview
London
4 reviews
Dined on 25 April 2021
Overall4food4service4ambience5

Chose this restaurant for al fresco dining. A limited menu but still a good selection of choices. Outdoor seating was comfortable and spacious.

C
Cherylxx
Birmingham
2 reviews
Dined on 25 April 2021
Overall4food4service4ambience5

Lovely afternoon tea with Prosecco. Homemade sandwiches and cakes were great. Quiet relaxing atmosphere on the terrace. Staff very helpful.

TL
TamsinL
Birmingham
1 review
Dined on 24 April 2021
Overall3food3service5ambience5

It is a lovely terrace, the staff were lovely. We had hoped there would be cocktails available but staff explained there were limited spirits available to make them. I ordered vegetarian pizza which looked lovely on the menu but in reality was quite poor. It felt like a shop bought base with cheese that was properly melted so for the price i was disappointed, however, my friend's club sandwich looked nice. I was tempted with the afternoon tea and wish I had gone for this option as it looked lovely when other diners ordered it.

E
Edel
Bristol
1 review
Dined on 23 April 2021
Overall1food1service1ambience1

It was a "horrible" experience. Extremely rude staff and terrible service. We are trying to reach the managers for an official complaint to make sure nobody will have this experience ever again. There was a negative review and I regret not reading it before going to this place.

OT
OpenTable Diner
Birmingham
1 review
Dined on 23 April 2021
Overall5food4service5ambience5

I made a reservation for my birthday lunch with my mother and 5 month baby.

We received a fantastic service, the atmosphere was chilled and relaxing. I would certainly come again.

AE
AlisonE
Bath
1 review
Dined on 21 April 2021
Overall5food5service5ambience5

Really welcoming visit. Well managed under the circumstances
Lovely visit

Terrace Restaurant at Crowne Plaza Solihull
Responded on 30 April 2021

Dear AlisonE, We appreciate you taking the time to provide feedback from your recent experience here on The Terrace at Crowne Plaza Solihull. Our team aims to make each guest feel welcome and it is great to see you that had a lovely visit. Once again, thank you for choosing us and we hope to welcome you back soon. Kind regards, Hannah Hart Operations Manager

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S
Shivani94
London
13 reviews
Dined on 18 April 2021
Overall5food5service5ambience5

We came to the terrace for afternoon tea. Luckily the weather was lovely as we sat outside. The staff were all very polite and attentive, the service was really good and fast as well. Will definitely like to return in the future.

Terrace Restaurant at Crowne Plaza Solihull
Responded on 30 April 2021

Dear Shivani94, Thank you for choosing The Terrace for your afternoon tea experience and leaving such wonderful feedback for the team. I can see that you enjoyed many aspects of your visit and the weather was lovely for the occasion. We look forward to welcoming you back in the future. Kind regards, Hannah Hart Operations Manager

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OT
OpenTable Diner
Birmingham
2 reviews
Dined on 17 April 2021
Overall5food5service5ambience5

Great service

Terrace Restaurant at Crowne Plaza Solihull
Responded on 30 April 2021

Good Morning, Thank you for choosing to dine with us and taking the time to leave a review. It is great to hear that you enjoyed the service here on The Terrace at Crowne Plaza Solihull. We hope to welcome you back soon. Kind regards, Hannah Hart Operations Manager

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NS
NatashaS
Norfolk
1 review
Dined on 16 April 2021
Overall3food4service3ambience5

This is a beautiful setting with lots of potential. I would be happy to return once the full menu is back up and running and I was a little disappointed that this wasn’t mentioned as I had checked the menu online and I was impressed at the extensive range but then the menu on the day was scaled back. The drinks were good and the food was tasty but it took a long time in coming out (almost an hour) and when it did come we had japelenos on the nachos which we had specifically asked to be removed. The sitting was for an hour and a half only and we had a booking afterwards for drinks at another place so there was not enough time it try dessert. After mentioning this issue with the food we were given a great discount. I am hoping the full menu will return soon and once the restaurant has had a full month to get back into it I’m sure the service will be great.

Terrace Restaurant at Crowne Plaza Solihull
Responded on 30 April 2021

Dear NatashaS, Thank you for leaving feedback and choosing to dine with us. We are pleased to see that you enjoyed our Terrace's beautiful setting and the quality of both the food and drink. Please accept my sincere apology for our short fall on your order, I understand we done our upmost to rectify this on the day. Later this month we will have a new menu on offer, please do call the hotel for further details. We hope to welcome you back soon. Kind regards, Hannah Hart Operations Manager

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OT
OpenTable Diner
Birmingham
1 review
Dined on 16 April 2021
Overall1food5service2ambience5

I booked CP (afternoon tea) with my daughters. I arrived at the Crowne Plaza and was looked at distastefully. We were seated and staff brought everything out separately so it took a while.Before,I had even bit into a tiny,crustless sandwich,the waitress threw the bill on the table and literally 2 minutes later brought a card machine out. I asked why she had singled out my table when everyone else had paid for their bill after the meal.I observed 2 tables ask for the bill when their meal had evidently ended and had to wait for the bill and then again to pay. I asked the waitress why we had to pay before the meal,she replied ‘it’s new policy’ I stated ‘oh sorry do we not fit your usual clientele’ I truly believe it was because I have black Caribbean daughters who were dressed very casually.


I asked at the desk for a complaint form and was told ‘you can talk to me’ I told her about the discrimination experienced,she refused to give me a complaint form or any details of their complaint procedure.I experience which felt very pretty woman esque ,you know the one scene I’m talking about? Where the sales assistants refuse to serve Vivian due to appearance.

The woman at the desk said they’d requested payment because of covid! I said I wasn’t happy.The staff said it was nothing to do with race and attempted to support this by pointing at “Gary” As if they challenged my complaint because of “Gary” a token black person for the hotel.

I spoke to Gary who said it was policy to ask for payment before a meal.I asked if that was the case why had no one else been asked prior to the meal and he agreed they hadn’t and it was a mistake.I asked a remaining table if they’d paid as they were there long before I got there and had alcohol.I witnessed the other tables ask for payment after meals.Gary said he’d look at my bill as if I was complaining to get 50p knocked off the bill. Gary was reluctant to give me the information but eventually did.

Terrace Restaurant at Crowne Plaza Solihull
Responded on 27 April 2021

Good afternoon, Thank you for leaving feedback. With temporary measures in place for outside dining, our procedure is to take payment upon order. I am disappointed to hear that you found this had a negative effect on your experience. Rest assured we have reviewed the process and training to ensure consistency. Gary our Food & Beverage Manager handles all our initial guest feedback, however I thank you for bringing this to my attention. Kind regards, Hannah Hart Operations Manager

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SM
StephenM
Las Vegas
1 review
Dined on 16 April 2021
Overall5food5service5ambience5

Service was excellent - the team were very friendly and attentive.
The location (we sat outside) was excellent - probably one of the best in Solihull.

Terrace Restaurant at Crowne Plaza Solihull
Responded on 30 April 2021

Dear StephenM, Thank you for taking the time to leave such lovely feedback. Our team will be so pleased to hear your comments and that you appreciated their attentive service. Once again, thank you and we hope you will visit again soon. Kind regards, Hannah Hart Operations Manager

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D
Devondiner
Birmingham
1 review
Dined on 16 April 2021
Overall5food5service5ambience5

Lovely staff, great food and comfortable seating. We had such a lovely outdoor lunch on the terrace.

Terrace Restaurant at Crowne Plaza Solihull
Responded on 27 April 2021

Good Afternoon, Thank you for taking the time to leave a review of your recent experience. It is great to hear that you had a lovely outdoor lunch on our terrace and found our team lovely. We do hope that you will return again soon. Kind regards, Hannah Hart Operations Manager

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TC
TeeCee
Orlando
2 reviews
Dined on 30 October 2020
Overall4food4service5ambience3

We like to dine here from time to time as we had our wedding and reception at Crowne Plaza in 2017 which was amazing. However, it was a very quiet atmosphere for a Friday evening, with only another couple or two in there at the same time. The service, however, was exceptional as was the high quality of the food served.

Whilst the menu is more limited than our last visit, that is totally understandable in these challenging times. However, there was still a good choice. We felt safe, could hear each other, and had a lovely evening.

C
Cherylxx
Birmingham
2 reviews
Dined on 18 September 2020
Overall5food5service5ambience5

Fantastic service staff very friendly. Food amazing steaks were cooked perfect and cheesecake was amazing. Lovely atmosphere for a birthday treat. I will definitely return !

MH
MikeH
South Wales
2 reviews
Dined on 26 August 2020
Overall3food3service5ambience3

LovelyService though Food only so so I’m afraid. Waitress was very efficient and lovely.

RC
RedmondC
Birmingham
2 reviews
Dined on 26 August 2020
Overall1food1service1ambience3

On of the worse dining experience in many years . Dreadful service and extremely poor food ( only had starter)

P
rebeccaP
Birmingham
1 review
Dined on 19 August 2020
Overall5food5service5ambience5

Really nice meal, excellent service and nice relaxed grown up atmosphere

NI
NIck
Warwickshire
7 reviews
Dined on 18 August 2020
Overall4food4service5ambience3

This restaurant doubles for breakfast and is more suited for this.
Excellent service by charming staff.
limited menu which is pricey in keeping with 4* hotels.

MN
MaureenN
Birmingham
1 review
Dined on 14 December 2019
Overall4food4service3ambience4

Very good friendly place, nice atmosphere and very comfortable with good seating areas.

FAQs

Terrace Restaurant at Crowne Plaza Solihull is rated 4.1 stars by 27 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.