TGI FRIDAYS - Gurnee
Friday's signature chicken sandwich with fries was good. I order this about half of my visits to Friday's. My sister ordered the glazed salmon and liked it. We moved seats from where the greeter placed us because it was by a window underneath a vent. Every table in this front area had patrons when there were other tables in a better area of the restaurant with few filled. As a Friday's stripes member I enjoy going to Friday's and getting those benefits. Gurnee is my new primary restaurant since the Vernon Hills location closed.
😄😄 A Friday night, moderately crowded. Our waitress could not do enough for us. Food was served quick and hot. We did not feel rushed. Had enough time between appetizer and entree to enjoy both. 👍👍
The front hostess area was quite a nightmare as the two hostesses were having a very difficult time getting people seated even though the restaurant was 1/2 empty when we arrived. They seemed to have no idea what to do. Once we were finally seated (and we did have a reservation) we waited 25 minutes for a any wait staff. Finally a delightful waitress, Courtney, came to our rescue. She was NOT assigned to our section but she noticed we had been waiting a long time and stepped in to help. Thank you to Courtney but the rest of the staff we had contact with are in very desperate need of training.
Service terrible, server didn't seem to care, food took forever and ppeared to have been sitting out for a long time waiting to he delivered. Would recommend based on past experiences here but not based on this time. They weren't even busy-unusual for a Saturday night.
Our dining experience was fine..we sat in the bar area.
Jordon did an excellent job of serving us which made our dinner much more enjoyable. The music was louder than necessary.
I made reservations for 7pm on Friday expecting it to be busy and there to be a wait. When I arrived there were empty tables. My server checked on my guest and I twice as we were waiting for 2 more to arrive. We had to tell him that we’d like to order a drink while we waited for them to arrive. Once the rest of the party arrived the server walked by the table a couple of times again before we had to tell them what appetizers we wanted. The night went downhill from there. We finally have our entree order in and ended up waiting for another 30 minutes for food to arrive. My sandwich was cold and everyone who ordered French fries with their meal got them cold. The entire evening took 2 hours.
Our waiter took 20 minutes to even get out our drinks. Took even longer for potstickers and mozzarella sticks to come out. The tables around us seemed to have a lot of issues with the waiter. One accused her of keeping their credit card the other was double charged for their food. She forgot to give us silverware and we had to ask for it after she had passed us three times we started to get annoyed. Didn’t refill our drinks and took forever to get the check.
Set us down to 20 minutes before we even get a drink order in my friend got up when we got our own drink from the bar the food took way too long to come out they were closing by the time we even got any
The waiter was not service friendly he acted like he didn’t know much about the menu and side items when we order the 2entrees for 14.99 your suppose to get 2sides he walked away with out getting my 2 sides he not wrote down for main entree we had to call him back like wait u didn’t get the 2 sides for my order
Daniel was an amazing server. He made sure that our large party was taken care of and everyone always had what they needed. Food was excellent!
Great experience this time sitting at the bar. Both bartenders were super attentive and engaging. Bar special of $5 apps were delicious!
Service slow. Food small portion. Left credit card, didn’t call. Never again, TGIF.
They had a young Latin waitress serve us she was flirting with my husband in front of my son and then when I said something she so called accidentally spill the drink she brought to the table on me
We were overcharged for our dinners going by tv ad ribs should have been 12.99 we were charged the regular amount. Notice it but I thought because we got a full rack but the ad on tv says full rack so not sure why we were overcharged. Highly disappointed maybe waitress was not aware of discount. Will be back but will study our bill and ask questions next time
Server was ok but took a really long time to get anything.. drinks, refills and especially a check and to go box. Food came out wrong and when they rushed it to us it was very apparent they rushed (shrimp and chicken sizzling plate, the cheese slice you guys use was still a square and solid)
We always have a great time at Friday's and we absolutely love the menu. The whiskey ribs are the tops!!!
If you think you only need a 1/2 rack.......you will need and eat a whole rack! Delicious!
Ate at the same location a week and 1/2 ago, Service was top notch - Meat was VERY tender. Received our drinks very quickly.
This time - Waited 10 to 15 Minutes for drinks and then no lime. Had to ask again. . Meat was tough.
We thought we had found a great place the 1st time there only to find it not so good this time.
I would’ve gave it a 5 star. But, the waiter never asked us if we wanted desert! And to make it worst we were celebrating my 24th birthday!!!
The restaurant was fine the problem I see is that they are short of staff and the service is extremely slow. I server did her best to take care of us.
It was pointless to reserve a table via opentable. We got there, the girl told us it would be 10 min wait after our reserved time. Then 35 mins after the 10 mins already there, the same girl told us we never gave her our name?!!! She was rude about it too,talking to other staff members about us "never giving her out name." Then 5 mins after that we hear her saying, oops here is their name! No apology or anything! Did not appreciate it al all!!
It was very busy but I still expect the food to be right. I got chicken and shrimp entree—the chicken was dry. My son was supposed to have chicken quesadillas but it only had cheese on it. My boyfriend ordered the chicken and ribs bucket and it came out with hardly any sauce on it. The waitress was very nice and the manager even came over to apologize and fixed our order. We have eaten here several times and never had issues before which is why I still gave it moderate scores. But the food could’ve been better tonight.
The food was amazing!
Food was good, server, Art did his job well.
Menu has changed, prices have increased but the food given is less, and my food tasted like it was frozen then nuked. The place also had a funky stench to it that made me lose my appetite. Sad because this used to be a fun place to go and they have had good food and drinks, but the whole vibe felt like they are struggling to keep the doors open.
Like the episode from Seinfeld, Friday’s acknowledges our reservation but would not honor it! They made us wait for 10 mins when half the restaurant was empty!
Our server Art was wonderful
HORRIBLE HORRIBLE service, rude staff, poor quality food... makes me sad because I used to love this location!
Waitress, Vanessa was kind and friendly. After being seated, though it took about 7 mins. for her to come over to our table. Along with the order substituted a side salad not fries. The hamburger arrived with fries, no side salad, and the doneness of the burger was not correct. It came back to order, however, again, arrived with fries not side salad. The waitress had no clue that the order had been delivered nor that it was incorrect. The turkey burger was very dry and too charred. I would not get it again.
The server stated somethings that turned out not to be true. We even questioned her but she didn't go check with the manager. Finally we talked to the manager and he corrected our bill.
We reserved through OpenTable and announced ourselves 2 minutes before our reservation. The restaurant entered our reservation as cancelled. Thankfully Open Table advised us of this via email. I called the Restaurant gave full details with my name and phone - no call back. Maybe they do this on the hopes that they wont have to pay OpenTable for the reservation...
I did go to Open Table Customer Service to notify them we did keep our reservation (on time too) and they credited our account.
Note: It was VERY HARD to find in my Open Table account a link to report this problem. Not user friendly and it wasted my valuable time trying to communicate. Solution, put a link on the Reservation cancelled email from Open Table that would automatically send a message from your user/customer that the reservation was kept and the restaurant messed up.
Only real issue was not recognizing open table reservation when I told them. Hostess recognized it but did not do what was suppose to. Food price a little high and took the flat iron steak off the menu, family favorite. Server was great.
My husband and I went to eat here for dinner. The food was not good at all. The ribs were dry, hardly any meat on them. The Cajun chicken shrimp pasta was not good either, hardly any shrimp/chicken, and it was bland. The fries were good, and the mango lemonade was awesome. The best part was the service, Gloria was awesome especially given the food was so bad and she knew it.
Convenient location and our table was ready soon after we arrived. Server was very nice, but the service lacked. Food took long time to get to table. When it arrived, everyone got a plate except for one of the children’s meals which was not a special order and should not have taken longer than a regular meal. Then more servers came trying to give us the wrong meals. After that, even more servers came with duplicates of half of our meals. They seemed a bit frazzled on a Friday night.
Love the Jack Daniels Ribs!!!!! The Jack Daniels Burgers were a hit with our table too!
Food was much better than expected and our waitress was very friendly!
Surprised we were seated immediately on arrival. Many people were waiting. Food and service were good for a chain restaurant. Will return soon
New Year’s Eve at 5:00...very very slow service. Took about 25 minutes to get a drink...server was nice but not attentive. Would have had more to drink if server was quicker...
Our waiter Elmer was very good. We like Fridays' food and this location was a good middle point for the three cars coming from different directions.
Reserving through Open Table offered quick seating. There were many open tables/boothes, yet there were many people and groups waiting to be seated. 7-10 minutes elapsed between being seated and server initially coming to table. A new server with a shadow employee. napkins for our drinks arrived promptly. However, another 7-10 minutes passed and we had to ask another server to ask our server for our drinks. When they were brought out, literally they were cans of beers, with an afterthought, "oh, did you want glasses too?" Our seat was nearest to the serving station, away from the bar itself, yet the area had an overall smell of stale bar. Neither the employee in training nor the shadow trainer returned to our table until our food was served, we had to ask for water, then no one returned until we asked for the check. Several groups of several employees standing around each other chatting about their personal details and experiences in front of guests. For the $50.00 check, we will spend our evening meal elsewhere from now on. Based on this experience and the past few in the last couple months that were similar, I would not recommend.
TGI FRIDAYS - Gurnee does offer delivery in partnership with Uber Eats.
TGI FRIDAYS - Gurnee is rated 3.6 stars by 57 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.