TGI FRIDAYS - Riverhead
It was my birthday and I made reservations on Open Table, which were confirmed on the app. When we got there, I told the host. First he ignored me, and then went to speak my son and was going to seat him and his family. When I said to him again, we had reservations on Open Table he said I’ll be right with you ma’am, at which point I said, this is for all of us and he said oh...I don’t know what that is. I said it’s an app on the phone, thru which I made reservations. He said I still don’t know what that is. I then said will I get my points? He said I still don’t know what that is...but I’m sure you do. His attitude left something to be desired.
Our waitress on the other hand when I asked about it at least took my name and the confirmation #, and said she would ask her manager. I doubt anyone acidification anything about it, but at least she made an effort and was polite.
I also had trouble signing in the Friday’s app while at the restaurant. I tried several time to reset my password, but it was only sent to me 3 hours later and I was not able to scan the code for my points after spending over $63 there.
While our waitress was attentive the kitchen service was slow even though the restaurant was not very busy. The restaurant itself was quiet, although the recent remodeling was just ok, not much ambiance to be had. Date of service today 7/5/19@1:15 pm
My only disappointment was they said they couldn't validate my reservation with Open Table because they didn't have the required tablet to sign me in... so I guess I won't get points for the reservation?!?
It was a mess. Crowded and people upset and impatient waiting for around 2 hours to be served. The manager said there was only one cook. They were not prepared for Mother’s Day.
always love this Fridays, friendly & welcoming! great food too
always a great meal & time at this Friday's!!! recommend highly!!!
always have a good time and great food. worth it everytime we go
It was a nice atmosphere for kids
Just what we expected, and great service.
Very nice place for a quick bite in the middle of the day. Great and attentive service. Interesting menu. Reservation system was down temporarily but the restaurant was able to accommodate us. Manager came by to check on everything. Nice touch and appreciated.
I arrived and was told the online reservation system was not working and we would have to wait for a table, despite my online confirmation. Nearly every item we ordered had to be sent back. Wrong appetizer, undercooked salmon, overcooked well-done steak that was supposed to be medium rare. Service was terrible. Could not even get a refill on my water without flagging down another waitress to find mine. Manager came over several times and kept apologizing. I understand there are errors and mistakes, but this was ridiculous. I will never return.
Excellent as always
Excellent, love the renovations going on, much brighter and open.
Our experience was typical for these chain restaurants. However, upon arriving I was told by the kid at the door that my OpenTable reservation wasn't valid because "our tablet isn't working". How am I supposed to know this while I'm on the road with my family? Seemed like a lame excuse as well since nobody was attempting to "fix" their "tablet". After some stern words we were seated at the worst table in the place right by the front door.
If you're going to draw business from OpenTable then you need to honor the reservations people make with the app. And get a laptop or a better tablet.
Everything was great. My waitress Jenn was great!
They claimed they did not have my confirmed reservation from open table.
Excellent waiter and food !!
The hostess was confused and didn't know how to confirm that I was there. Therefore I never got my points for this visit.
Excellent love Fridays!! Always a good time