TGI FRIDAYS - Willow Grove

3.2
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49 reviews
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$30 and under
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American

Top tags:

Casual
TGI Fridays has been living the weekend since its doors opened in 1965. Today, there are over 900 restaurants in 60 countries offering delicious food and legendary drinks, all served in the spirit of Friday. We are proud to bring people together for brunch, lunch, dinner, late night, and everything in between. So when we say ÒIn Here, ItÕs Always Friday,Ó we mean it.

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What 49 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.2based on all time ratings
3.3
food
3.3
service
3.1
ambience
3.2
value
Noise · Moderate
53% of people would recommend it to a friend
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M
vipMick
Philadelphia
16 reviews
Dined on 26 February 2020
Overall3food3service5ambience2

Happy with service but disappointed in the serving size of the salmon I received.

m
vipmtgmtg
Philadelphia
6 reviews
Dined on 22 February 2020
Overall1food3service4ambience3

Waited 35 mins for a table. When we arrived, they told us they don't take opentable. Total waste of a night.

JG
vipJaneG
Philadelphia
4 reviews
Dined on 17 February 2020
Overall4food5service5ambience5

Excellent service & management

p
vippmrthird
Philadelphia
796 reviews
Dined on 11 February 2020
Overall4food4service4ambience4

$5 Cheeseburger Tuesdays with fries was excellent! I was able to substitute frurs for a small salad. Also enjoyed wings!

OT
OpenTable Diner
Philadelphia
1 review
Dined on 25 January 2020
Overall1food2service1ambience3

waited about 15-20 mins to be seated once entering restaurant, first order of food was wrong and the replacement wasn’t tasteful at all, the waiter did his absolute best however

DD
vipDelcoDiner
Philadelphia
81 reviews
Dined on 14 December 2019
Overall4food5service5ambience4

The best meal at a Friday's in a long time, and excellent service. Be warned, however, that we were told upon arrival that Friday's' Open Table connection had not worked for over a year. One wonders why neither Friday's nor Open Table knew about and addressed this "glitch."

p
vippmrthird
Philadelphia
796 reviews
Dined on 8 December 2019
Overall4food4service4ambience4

Family went to enjoy dinner. Everyone felt value and meal was very good! However, my streak was overcooked this time and some other errors which server corrected. All in all it was a great meal for the price!

p
vippmrthird
Philadelphia
796 reviews
Dined on 24 November 2019
Overall5food5service5ambience4

We all thoroughly enjoyed our meals. Great selection to chose from. My steak was cooked perfectly! Server was extremely professional and provided outstanding customer service! Plan to go back again!

OT
OpenTable Diner
Philadelphia
1 review
Dined on 3 November 2019
Overall1food1service1ambience1

Host was terrible and waiter wasn’t at her best. Seems to be confusing around the location. Everyone seems to be new and don’t know what they doing.

OT
OpenTable Diner
Philadelphia
13 reviews
Dined on 26 October 2019
Overall1food3service1ambience1

Hostess had no clue what she was doing. Table was dirty. Floor was sticky. On the positive the chef that brought our appetizer out was really nice.

HM
HopeM
1 review
Dined on 27 July 2019
Overall5food4service5ambience5

The waitress was so proffessional and always smiled. It was great haven't been there in year's. Loved it ty.my birthday was awesome.

OT
OpenTable Diner
Philadelphia
14 reviews
Dined on 12 May 2019
Overall1food1service1ambience3

Severer was awful. Food was cold. Was given our credit card slip with no pen. Had to go to hostess for one. My daughter in laws drink didn’t come for a half hour. Bartender was mia. Then we watched it sit there for 10 minutes. Tables that came in way after us got served before us. Won’t be back.

HO
HswO
1 review
Dined on 12 May 2019
Overall1food1service1ambience1

Worst experience ever. Service was so bad that we actually wanted to leave.

IH
IHB21
Philadelphia
9 reviews
Dined on 9 April 2019
Overall4food4service4ambience3

Please pay attention to the size of your patrons. It is embarrassing to ask for a table, instead of a booth, as it is obvious that I wouldn't fit in it. If a table is offered as a choice, I will ALWAYS choose it.

EC
ECWG
Philadelphia
1 review
Dined on 24 March 2019
Overall2food3service3ambience3

When I gave them my reservation name, they asked if I made the reservation online, and then said they don’t get those reservations and the wait would be about 30 minutes ???
Please work out this issue or remove this location as an option for open table.

TJ
TiffanyJ
Philadelphia
3 reviews
Dined on 23 March 2019
Overall5food5service5ambience3

Service was great and the food was affordable. We enjoyed ourselves and would go back to this location again

KP
KellyP
1 review
Dined on 23 March 2019
Overall3food2service4ambience3

The wait for food was way too long. By the time it came, I didn’t want it. The waitress was great, she was the only positive thing of our dining experience. I had a party of 7, and ALL others felt the same as I did!!!

OT
OpenTable Diner
Philadelphia
1 review
Dined on 15 March 2019
Overall2food2service1ambience2

Drinks took forever. Waited 15 minutes for 2nd drink. Ate whole meal before it came.

OT
OpenTable Diner
Atlantic City
1 review
Dined on 9 March 2019
Overall5food5service5ambience5

Very quick seating, great staff and delicious food

G
George
Philadelphia
3 reviews
Dined on 24 February 2019
Overall1food1service1ambience1

They did not honor my reservation. Said they don’t take reservations from OpenTable even know it was on her screen.Did not stay to be put on a waiting list when a large number of tables where open. Will not eat or try to eat at this place.

D
vipDimples
Philadelphia
4 reviews
Dined on 2 February 2019
Overall5food5service5ambience5

The senior couple behind me was noisy, so I just decided to leave & take my food with me.

p
vippmrthird
Philadelphia
796 reviews
Dined on 11 January 2019
Overall3food3service5ambience3

Stopped by for a quick dinner abd vc ate at bar for happy hour! Special included pick 2 withv2 sides for only $14.95. Service was good despite being busy!

OT
vipOpenTable Diner
Miami
1 review
Dined on 8 December 2018
Overall2food4service2ambience1

When we arrived we were told they do not honor open table reservations.

OT
OpenTable Diner
Philadelphia
1 review
Dined on 17 November 2018
Overall1food1service1ambience1

I made a reservation to this establishment and when I got there they told me that there was a wait because the online reservations was down! If it was down then it shouldn’t of been listed on the website. I’m never coming here ever again!

SO
SamanthaO
Philadelphia
3 reviews
Dined on 17 November 2018
Overall3food3service5ambience3

I reserved a table on open table and when we arrived for our scheduled time we were told that they do not take reservations through open table and we would have to wait. That wait time was 20-25 minutes. We decided to stay since we made the reservation. Our waitress was outstanding. I wish I could remember her name because she was amazing. The food was ok. The food came out fast which is good when dining with kids. The bathrooms were disguising. One stall was not working and the other 3 were so dirty that we used the mall restrooms after dinner.

OT
vipOpenTable Diner
Philadelphia
2 reviews
Dined on 9 September 2018
Overall5food5service5ambience5

amazing ! fun family place

DR
vipDrRon
Philadelphia
252 reviews
Dined on 23 August 2018
Overall5food5service5ambience4

The best TGI FRIDAYS ever because of an exceptional, warm, engaging, friendly, on-task server. I believe her name was Bridget. We were so impressed that I called the manager over to compliment her (and him)! We need more people such as that. Thanks!

NS
NicoleS
Philadelphia
1 review
Dined on 25 July 2018
Overall2food2service1ambience3

Told me they didn’t do reservations when we got there

AG
AmberG
1 review
Dined on 17 June 2018
Overall4food5service2ambience4

Took very long (15 minutes) to take our order .. Made a reservation for two and got seated quickly but sat for a long time before someone came to our table and ended up wasting my food because it was salty. But other than that it was ok.

ET
vipEnidT
Philadelphia
24 reviews
Dined on 1 June 2018
Overall3food2service3ambience2

I’m not rushing back. The t v commercial never ending apps are not what they appear. When you get there the price is higher and they give you a choice of three different kinds. Not the best ones. When I received my platter it didn’t even come close to what was pictured. It had a very gamy taste. We ordered dessert and one our guests was forgotten about. A plate of vanilla ice cream is hard to remember. The Oreo ice cream we ordered was very over priced. Many of the dishes were priced differently when you got to the restaurant. It will be quite a while for me to return

OT
OpenTable Diner
Philadelphia
2 reviews
Dined on 13 May 2018
Overall3food4service2ambience4

Put in a reservation through open table. When I arrived was told that their reservation system/iPad was down and I would have to wait 30 minutes for a table

DD
vipDelcoDiner
Philadelphia
81 reviews
Dined on 11 May 2018
Overall5food5service5ambience4

This location has often been hit and miss, but this meal was a hit, everything was fresh, hot and tasty.

OT
vipOpenTable Diner
Philadelphia
10 reviews
Dined on 30 March 2018
Overall4food3service4ambience2

Do not put cheese on the vegan burger
Unless it’s vegan cheese

L
vipLamandmj
Philadelphia
6 reviews
Dined on 27 January 2018
Overall3food5service2ambience2

They do not take reservations despite being on open table!!

e
vipeater
Philadelphia
15 reviews
Dined on 20 January 2018
Overall1food1service1ambience1

Made reservation. Got there. They're not on Open Table and there was a 35 minute wait. They need to be removed!!!

OT
OpenTable Diner
New York Area
1 review
Dined on 6 January 2018
Overall1food1service1ambience1

We never made it to a table. We made our reservation for 8:15. When we arrived we were told by the hostess they did not except open table reservations, but would push us to the top of the wait list. So I asked how long the wait was, and she proceeded to tell me an hour. Not sure why this place would be on Open Table and not except reservations. They told us they would bring the manager up, but we waited another 10 minutes. He never came to the front. We left and had a very nice meal at a different restaurant.

OT
OpenTable Diner
Philadelphia
1 review
Dined on 30 December 2017
Overall1food1service1ambience1

What an an awful and upsetting experience!
I reserved our seat on OpenTable to make sure the restaurant was still open. We waited about 5 minutes to even be acknowledged, after a few employees walked right by us. Informed her of my reservations and she said they didn't do reservations... ?
The start of this meal was touching a dirty, greasy menu! I ordered a slushie, was told she had to get it from the bar, 10 minutes later. It was certainly NOT a slushie! It was juice in crushed ice.
I ordered spinach dip for my appetizer and my son ordered potato skins. I could not even eat it because the chips were burnt and hard, the dip wasn't bad. I didn't get a chance to say anything to the waitress because the next time she came back was to give us our food then quickly walked away again. The next time she came to our table was to deliver our check, while we were still eating!
I ordered a steak and my son ordered ribs. My steak was overcooked and had a nice chunk of butter on it, which for some reason I was charged extra for! The broccoli was burnt and the mashed potatoes were cold and tasted like they had been sitting out all day!
A man started sweeping around our table and then right under our table, I told my son to stop eating and we will take our food to go. He complained Ave said "he was hungry" I had to explain how you shouldn't sweep with food around because you are sweeping floor particles into the air which then ends up in our food. God only knows what those floor particles consist of!
It was incredibly upsetting to waste almost $100 on food that ended up in the trash. Not to mention that I had to then go home and cook something. I could have bought almost an entire week's worth of dinner for the $62 I ultimately wasted! It's extremely disappointing to work so hard for my money to only have it wasted by going to a restaurant where the employees just want to be done with their shift and not care about their customers.

AE
vipAEPi71
Philadelphia
37 reviews
Dined on 12 December 2017
Overall3food3service2ambience2

First time we went here the service was HORRIBLE. We left after 45 mins and only getting our drinks. This time was much better. Our server seemed to be MIA for a little bit after dinner before our check, but it wasn't that bad. Food was good. it's fridays, so it is what it is. I'd give it another chance before I say the service issue the first time was an isolated thing or not.

OT
OpenTable Diner
Philadelphia
4 reviews
Dined on 15 November 2017
Overall4food5service4ambience4

Not a bad experience. I’d def come back

LS
vipLSRB
Philadelphia
20 reviews
Dined on 11 November 2017
Overall1food2service2ambience1

The restaurant was not well kept at all. They didn’t honor my open table reservation. Hostess was slow and not friendly. Bathroom filthy with no toilet paper in at least 3 stalls.
Multiple tables were open both empty and with dirty dishes and food.
A fight between 2 tables occurred which disrupted the whole staff - and instead of the hostess and manager reassuring everyone they all went to check out the fight.

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