The Abbey Tea Bar

Review summary

1. OT

   OpenTable Diner

   Gloucestershire1 review

   2.0

   Dined on 1 December 2023

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   When we arrived there was no one to greet us and walk us to the table. This resulted in us sitting down at 4:10 when our booking was for 4 o’clock. At 4:45 we were then told by staff that the group booked in at 5 o’clock had arrived early, we were told that we would have to move to which I replied we are booked until 5. We then felt uncomfortable because they sat the group near us who felt it was appropriate to stare at us until we left. Not a great experience unfortunately. I would recommend to friends but I would share my experience to prepare them.
   

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2. J

   Janet

   Essex2 reviews

   3.0

   Dined on 30 November 2023

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Am unable to comment on the food as only had a mince pie, the ambience was good couldn’t see why had to book table. as we only had a drink an had to find a table to sit at. Drinks very expensive so only had one. this a review on the Aprea ski. And only for drinks. Didn’t see anyone having food.
   

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3. H

   Hardydog

   Kent7 reviews

   3.0

   Dined on 30 November 2023

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Really sorry for this review as staff were very pleasant but the service was very slow , one of our party has to eat on a regular basis I had to ask for a slice of toast before our food was served . Such a shame but hopefully in time it will improve and we will return as staff were friendly and food was good but wait was far too long .
   

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4. G

   Gastrognombe

   London4 reviews

   2.0

   Dined on 29 November 2023

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   I reserved a table in the Abbey hotel. However the staff in the Apres Ski bar had not idea. The staff and service was terrible. Tables not cleared very slow service
   

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5. D

   Disappointing

   London4 reviews

   1.0

   Dined on 25 November 2023

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Apres Ski Bar- pre booked. Sadly waited 20 minutes with no sign of hot drinks because they were busy and ran out.
   

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6. RL

   RichardL

   Bath1 review

   1.0

   Dined on 25 November 2023

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I booked and paid in advance for three champagne afternoon teas and a regular afternoon tea. When asked, I highlighted that it was for a birthday celebration. I also listed details for three vegetarians, two of whom had different allergies. When we arrived, the Maitre de seemed confused, knew nothing about our booking, didn’t take my name or any other details and then proceeded to set the table for three people. We had this corrected and our champagne arrived, plus a small pot of tea. The champagne was warm and flat with different measures, and only one full glass. We waited for the afternoon tea to arrive, which the champagne would accompany, and after 30 minutes of no sign, checked at the bar. Once again, we were asked to clarify our order, including the allergies. The food arrived at 3.45pm and the waitress acting as duty manager was very apologetic and helpful in checking we had everything as ordered. If it wasn’t for her and the food being as expected, I would have felt compelled to speak to a senior manager. It was also cold with the door being left open, and the lamps nearby were flickering a lot. For a 4-star hotel, this is an unacceptable level of poor customer service and not what we would have expected, especially for a celebration tea. The staff seemed overwhelmed with a busy situation and woefully inexperienced, and I thought it was important to highlight.
   

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7. JH

   JulieH

   Bath1 review

   5.0

   Dined on 12 November 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was lovely ,staff are really helpful would recommend
   

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8. GV

   GirlwithaView

   Dorset4 reviews

   4.0

   Dined on 16 September 2023

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great place! Well positioned in the heart of Bath. Welcoming staff and good service. Food was simple and good. Fun sitting out on the pavement dining area and watching life go by in this busy and beautiful World Heritage city.
   

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9. FP

   FlyingPenguinEats

   Seattle3 reviews

   2.0

   Dined on 21 July 2023

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Unfortunately, this wasn't one of our favorite meals on our trip. While the location is near many of the attractions and accommodations, the food and ambiance left something to be desired. While sitting in the indoor dining space, there were two groups of flies buzzing around the dining space (10-20 each), which we often had to brush away from our food/beverages. For the food, we were there for the afternoon tea service. When the food was delivered to our table, the bread was hard/crusty on the sandwiches, leading us to believe they were prepared well ahead of time and exposed to air for a while. Unfortunate.
   

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10. KV

    KVWE

    Bath1 review

    1.0

    Dined on 9 July 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Unfortunately our experience was not a good one. We arrived for our afternoon tea, and we were greeted at the door and sat in the back room with a bridal party. There was no music and a not so lovely view of the tea and coffee making facilities. Dirty mugs on the table, open sugar cups and tonnes of flies milling around the room. We got offered tea and coffee, which came out in incredibly stained teapots. We then proceeded to wait 40 minutes for our food, which when it came out was incredibly disappointing. It was different to the menu online and it predominantly looked shop bought. The sandwiches were very dry and the whole thing was really lacking in anything ‘nice’. We were not offered any more drinks, this may be down to the fact we probably saw 2 members of staff in our entire visit because the majority were in the main restaurant which seemed to have a lovely ambience. Not sure why we were shoved in the back room!! Our party complained and we left having not eaten any of our food. We were offered a full refund. We booked for my 30th based on the pictures on the website and the menu on the website and it definitely did not live up to expectations!
    

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