The Brasserie

Dining area is very small, toilets are not of high standards, food is overpriced - butter was served instead of buttercream; cakes were stale and dry; where were the macaroons? I have to say, the lychee tea was wonderful but the colour of the teapot was disgraceful. I'd give the place a 3 star rating.

While visiting London for the first time we knew we had to have Afternoon Tea. We chose The Brasserie for its proximity to Hyde Park and Kensington Palace, our destinations for the day. We had a lovely Afternoon Tea experience! The food was exceptional, tea was steaming, and the staff was so friendly. We couldn’t have asked for a better time!

Amazing service from Najat, she was so friendly and attentive.

When we arrived at 1.25 for our 1.30 booking, there was no one available to greet us. The afternoon tea area was tucked away in a corner behind what appeared to be the breakfast bar. We were so disappointed by the appearance of the place that we did not stay!

We didn't feel The Brasserie offered much variety. We arrived to be told that the Asian menu wasn't available that day, leaving very limited menu choices especially if you wanted to be healthy. My steak and chips was fine but my wife ordered the 'superfood salad', which transpired to be a huge bowl of spinach with a tiny bit of rice, three slices of avocado and a tiny bit of quinoa. Very disappointing for £13. The service was pretty good, but there wasn't much of an atmosphere and we didn't feel it represented good value for money, even for central London.

I loved it, and we felt welcomed.
We loved the food and the little cakes.
The waiter came fast when we needed her, and we got all the tea, coffee and hot chocolate we wanted.
Super nice place!

接客して下さった店員さんがとても親切で 丁寧でした。
ご飯も とても美味しく コストパフォーマンスも素晴らしかったです

It was convenient for me to eat at the Brasserie as I was staying at the hotel. My daughter joined me for dinner and, luckily, we were able to laugh at the time it took to be served. The waiter explained that they had a buffet for 18 happening at the same time so we made allowances. However, we had to remind the waiter that we had ordered wine. We waited at least half an hour for our food and then our plates were removed before we had actually finished. We had to ask for a sweet menu. Having ordered pancakes, we then had to wait another half an hour for these to arrive.
It was fortunate that my daughter’s last train was midnight!

Just had a quick bite & cocktail, nothing special but nice view of Hyde Park, average place perfectly fine...

Went there for afternoon tea with my teenage son. Very nice experience - friendly and serviceminded staff, and especially the scones were very delicious.

We arrived somewhat late and bedraggled after the Central line strike badly affected our journey. We were met on arrival with courtesy and excellent service nonetheless and really enjoyed our afternoon tea.

We chose the venue because some of us were staying in the hotel. For lunch, it's not really a restaurant, just bar snacks & absolutely didn't need booking. We had no expectations & it was convenient.

Had afternoon tea with free flowing prosecco was absolutely lovely good value for central london

Waited for food for over an hour. Very little update. Finally, they offered complimentary drink. Music too low so ambience missing. Too hot then too cold in conservatory. Had good company so once food arrived we had a great time. Don't arrive too hungry and be prepared to wait. Special dietary requirements accommodated but not informed or very creative. Traditional and cheese lover afternoon tea had very good selection and quality. Book in advance to use vouchers to get an excellent deal

Good value Afternoon Tea in a lovely conservatory-like room, with beautiful views over Hyde Park. The tea selection is slightly limited, but still offers good variety. Staff are lovely, pleasant, and out to make your experience as lovely and enjoyable as possible.

Dana went out of her way to reserve best table in restaurant for my wife's birthday meal. Also staff very attentive to our requirements during the course of the meal

A perfect gift for afternoon tea for a Birthday present. Location is good as it very near to Oxford Street so it works well for shopping especially if you are visiting London. Only a ten minute walk for Marble Arch tube station and even closer if you come to Lancaster Gate tube station ( both on the Central Line ). The position of the Hotel is right opposite Hyde Park.

From their website we went to the pages relating to Afternoon Tea and from there attempted to book a table. We left comments relating to our dietary requirements from which it should have be clear that this was a booking for Afternoon Tea. On arrival at the hotel we were advised that we were too late for Tea and were eventually and I must say reluctantly offered a two course meal in exchange for the Groupon voucher that we had for the Tea. We were only allowed to order from the Early Dining set menu the cost of which was less than the voucher value. The Tea was booked with a voucher purchased as a present for our anniversary and both my wife and myself had been looking forward to it. The initial reluctance of the restaurant staff to honour the voucher and offer a suitable alternative spoilt the Afternoon for both of us.

Basic dining experience, lights were very bright setting no mood and there was no music or anything playing. Also beer was off. Steak was nice though.

The waiting staff were lovely,the food was delicious and good value for money.The only drawback was the room.We were in the conservatory and it was freezing.All diners had to wear their coats all through dinner.Quite uncomfortable.Hopefully this will be rectified for future diners.We would definitely recommend if this issue is sorted out.

Non English speaking staff that have NO restaurant experience and no idea about service.
Menu looked good on first reading, when we got there a very poor buffet was offered, with very little food left.
The voucher offer we purchased included a glass of proseco. We had to ask for it 4 times!
If you want my advice, don't eat in this hotel, GO OUT!

We ate dinner here on the one night we stayed at the Hotel. The front of house staff were very efficient and friendly unfortunately the organization in the kitchen was not as good. We both ordered starters and main courses, after a while we received one starter which we returned as it was not ours and received an apology. Our starters then arrived and were very tasty. We then waited a long time for our main courses and only one arrived, so we sent it back so we could have both together which happened after another 5 mins. The manageress was very apologetic and we received complimentary wine and coffee as compensation. The quality of the Malaysian main courses we ate was excellent, it is a shame that the sides were priced as extra.

Our evening started with difficulty because our reservation was lost and the staff did not seem to know what top table was. After some embarrassment we were seated and treated well. The menu was half brasserie and half Malaysian. We picked Olio's specifically for the Malaysian food, so we chose from that menu. Unfortunately they were out of spring rolls, chicken satay, curried chicken (their best dish per our waiter), curried lamb, and more. Since I am allergic to shellfish I was left with one choice for starter (fried chicken wings) and two choices for mains (lentil curry and beef curry). The chicken was greasy and the rice dried out. The beef was good. We didn't stay for dessert.

Frozen food, warm white wine and awful service. I highly recommend not eating here.

We came to late that evening to our dinner reservation, but we got our dinner after all thanks to you all. The services and waiters was brilliant.