The Brasserie

3.7
25 reviews
£25 and under
European

Top tags:

Afternoon Tea
Casual
The Brasserie, our signature dining spot, The Brasserie at Hyde Park, is a stylish conservatory restaurant overlooking Hyde Park. You can choose from our seasonal menu, featuring traditional and modern classics created by our Head Chef, or explore the flavours of authentic Malaysian cuisine.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
Screening
  • Sick staff prohibited in the workplace
What 25 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on all time ratings
3.6
food
3.7
service
3.6
ambience
3.6
value
Noise · Moderate
66% of people would recommend it to a friend
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G
Guest566
London
1 review
Dined on 31 October 2020
Overall3food2service3ambience3

Dining area is very small, toilets are not of high standards, food is overpriced - butter was served instead of buttercream; cakes were stale and dry; where were the macaroons? I have to say, the lychee tea was wonderful but the colour of the teapot was disgraceful. I'd give the place a 3 star rating.

RA
RebeccaA
1 review
Dined on 12 February 2020
Overall5food5service5ambience5

While visiting London for the first time we knew we had to have Afternoon Tea. We chose The Brasserie for its proximity to Hyde Park and Kensington Palace, our destinations for the day. We had a lovely Afternoon Tea experience! The food was exceptional, tea was steaming, and the staff was so friendly. We couldn’t have asked for a better time!

N
Neesi
Surrey
2 reviews
Dined on 5 January 2020
Overall4food4service4ambience5

Amazing service from Najat, she was so friendly and attentive.

AB
AngelaB
1 review
Dined on 27 December 2019
Overall1food1service1ambience1

When we arrived at 1.25 for our 1.30 booking, there was no one available to greet us. The afternoon tea area was tucked away in a corner behind what appeared to be the breakfast bar. We were so disappointed by the appearance of the place that we did not stay!

TH
TandH
1 review
Dined on 5 October 2019
Overall3food3service4ambience3

We didn't feel The Brasserie offered much variety. We arrived to be told that the Asian menu wasn't available that day, leaving very limited menu choices especially if you wanted to be healthy. My steak and chips was fine but my wife ordered the 'superfood salad', which transpired to be a huge bowl of spinach with a tiny bit of rice, three slices of avocado and a tiny bit of quinoa. Very disappointing for £13. The service was pretty good, but there wasn't much of an atmosphere and we didn't feel it represented good value for money, even for central London.

HW
HeidiW
London
1 review
Dined on 18 September 2019
Overall5food5service5ambience5

I loved it, and we felt welcomed.
We loved the food and the little cakes.
The waiter came fast when we needed her, and we got all the tea, coffee and hot chocolate we wanted.
Super nice place!

OT
OpenTable Diner
Derbyshire
2 reviews
Dined on 19 July 2019
Overall5food4service5ambience4

接客して下さった店員さんがとても親切で 丁寧でした。
ご飯も とても美味しく コストパフォーマンスも素晴らしかったです

Report
AH
AmandaH
1 review
Dined on 17 May 2019
Overall3food3service2ambience3

It was convenient for me to eat at the Brasserie as I was staying at the hotel. My daughter joined me for dinner and, luckily, we were able to laugh at the time it took to be served. The waiter explained that they had a buffet for 18 happening at the same time so we made allowances. However, we had to remind the waiter that we had ordered wine. We waited at least half an hour for our food and then our plates were removed before we had actually finished. We had to ask for a sweet menu. Having ordered pancakes, we then had to wait another half an hour for these to arrive.
It was fortunate that my daughter’s last train was midnight!

M
Michelle
London
4 reviews
Dined on 25 April 2019
Overall5food3service2ambience4

Just had a quick bite & cocktail, nothing special but nice view of Hyde Park, average place perfectly fine...

LE
LouiseE
London
1 review
Dined on 14 December 2018
Overall4food3service4ambience4

Went there for afternoon tea with my teenage son. Very nice experience - friendly and serviceminded staff, and especially the scones were very delicious.

HT
HettieT
1 review
Dined on 5 October 2018
Overall5food5service5ambience4

We arrived somewhat late and bedraggled after the Central line strike badly affected our journey. We were met on arrival with courtesy and excellent service nonetheless and really enjoyed our afternoon tea.

CH
ChristineH
London
2 reviews
Dined on 20 September 2018
Overall3food2service3ambience2

We chose the venue because some of us were staying in the hotel. For lunch, it's not really a restaurant, just bar snacks & absolutely didn't need booking. We had no expectations & it was convenient.

HT
HannahT
1 review
Dined on 13 July 2018
Overall4food4service4ambience4

Had afternoon tea with free flowing prosecco was absolutely lovely good value for central london

J
Jacqfly
1 review
Dined on 15 March 2018
Overall3food4service2ambience2

Waited for food for over an hour. Very little update. Finally, they offered complimentary drink. Music too low so ambience missing. Too hot then too cold in conservatory. Had good company so once food arrived we had a great time. Don't arrive too hungry and be prepared to wait. Special dietary requirements accommodated but not informed or very creative. Traditional and cheese lover afternoon tea had very good selection and quality. Book in advance to use vouchers to get an excellent deal

GD
GabriellaD
London
7 reviews
Dined on 16 February 2018
Overall4food4service5ambience4

Good value Afternoon Tea in a lovely conservatory-like room, with beautiful views over Hyde Park. The tea selection is slightly limited, but still offers good variety. Staff are lovely, pleasant, and out to make your experience as lovely and enjoyable as possible.

TP
TerenceP
London
1 review
Dined on 10 February 2018
Overall5food4service5ambience4

Dana went out of her way to reserve best table in restaurant for my wife's birthday meal. Also staff very attentive to our requirements during the course of the meal

GJ
GeoffreyJ
London
1 review
Dined on 10 February 2018
Overall4food4service4ambience4

A perfect gift for afternoon tea for a Birthday present. Location is good as it very near to Oxford Street so it works well for shopping especially if you are visiting London. Only a ten minute walk for Marble Arch tube station and even closer if you come to Lancaster Gate tube station ( both on the Central Line ). The position of the Hotel is right opposite Hyde Park.

OT
OpenTable Diner
London
1 review
Dined on 26 November 2017
Overall2food4service3ambience2

From their website we went to the pages relating to Afternoon Tea and from there attempted to book a table. We left comments relating to our dietary requirements from which it should have be clear that this was a booking for Afternoon Tea. On arrival at the hotel we were advised that we were too late for Tea and were eventually and I must say reluctantly offered a two course meal in exchange for the Groupon voucher that we had for the Tea. We were only allowed to order from the Early Dining set menu the cost of which was less than the voucher value. The Tea was booked with a voucher purchased as a present for our anniversary and both my wife and myself had been looking forward to it. The initial reluctance of the restaurant staff to honour the voucher and offer a suitable alternative spoilt the Afternoon for both of us.

OT
OpenTable Diner
London
1 review
Dined on 5 August 2017
Overall2food2service2ambience2

Basic dining experience, lights were very bright setting no mood and there was no music or anything playing. Also beer was off. Steak was nice though.

OT
OpenTable Diner
Bedfordshire
1 review
Dined on 18 November 2016
Overall3food5service5ambience3

The waiting staff were lovely,the food was delicious and good value for money.The only drawback was the room.We were in the conservatory and it was freezing.All diners had to wear their coats all through dinner.Quite uncomfortable.Hopefully this will be rectified for future diners.We would definitely recommend if this issue is sorted out.

DS
DaveStaffs
London
1 review
Dined on 12 December 2014
Overall1food2service1ambience3

Non English speaking staff that have NO restaurant experience and no idea about service.
Menu looked good on first reading, when we got there a very poor buffet was offered, with very little food left.
The voucher offer we purchased included a glass of proseco. We had to ask for it 4 times!
If you want my advice, don't eat in this hotel, GO OUT!

p
pingu13
London
1 review
Dined on 8 April 2014
Overall3food4service3ambience3

We ate dinner here on the one night we stayed at the Hotel. The front of house staff were very efficient and friendly unfortunately the organization in the kitchen was not as good. We both ordered starters and main courses, after a while we received one starter which we returned as it was not ours and received an apology. Our starters then arrived and were very tasty. We then waited a long time for our main courses and only one arrived, so we sent it back so we could have both together which happened after another 5 mins. The manageress was very apologetic and we received complimentary wine and coffee as compensation. The quality of the Malaysian main courses we ate was excellent, it is a shame that the sides were priced as extra.

M
Mrsdrk
Atlanta
5 reviews
Dined on 8 November 2013
Overall2food2service3ambience3

Our evening started with difficulty because our reservation was lost and the staff did not seem to know what top table was. After some embarrassment we were seated and treated well. The menu was half brasserie and half Malaysian. We picked Olio's specifically for the Malaysian food, so we chose from that menu. Unfortunately they were out of spring rolls, chicken satay, curried chicken (their best dish per our waiter), curried lamb, and more. Since I am allergic to shellfish I was left with one choice for starter (fried chicken wings) and two choices for mains (lentil curry and beef curry). The chicken was greasy and the rice dried out. The beef was good. We didn't stay for dessert.

e
escowenx
London
1 review
Dined on 25 October 2013
Overall1food1service1ambience1

Frozen food, warm white wine and awful service. I highly recommend not eating here.

a
an1choice
London
1 review
Dined on 13 September 2013
Overall5food4service5ambience4

We came to late that evening to our dinner reservation, but we got our dinner after all thanks to you all. The services and waiters was brilliant.

FAQs

The Brasserie is rated 3.7 stars by 25 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.