Fantastic service, and the Happy Birthday message in chocolate & strawberries was a lovely personal touch !
I've been several times now and have never been disappointed. A real gem of a place.
As always, had a lovely lunch with friends. Like the new decor but find the TV's un-necessary,
I prefer the fine dining look rather than trying to incorporate a bar/pub feeling!
Food was very good, but we felt rushed. No sooner had we sat down we were asked if we would like drinks, before we’d even looked at the menu. Had we had a few moments we wound have noticed half a bottle of wine was included and not ordered other drinks at that time. Soon after we were asked to order our meal, this came and as soon as we’d finished our main course came. Then as soon as that was finished they asked if we wanted dessert and coffee. We asked to wait a few minutes but were watched by serving staff so ordered our dessert. Coffee came before our desserts so we asked for it to be taken away and brought at the end. This spoilt the experience as the food was very good, but we couldn’t fully enjoy it.
Had a starter and main for Sunday lunch. Both of which were of a high standard. Only complaint was the gravy was watery.
No complaints re. staff and ambience. Enjoyable meal.
Great food and attentive service, in a cosy and trendy environment. Thoroughly enjoyed our anniversary here!
Overall very good experience, but a few minor grumbles about the food. To be worth these prices, the food needs to be spot-on, not just 'good'.
The two main dishes we had, pork and trout, were both perfectly cooked and generous portions. No grumbles there. But I ordered a side dish of carrots: they had not been washed or trimmed (maybe this is trendy? goodness knows why) and were overcooked - soft and bendy. Waste of £3.50. My wife ordered "chips" as a side and got large roasted wedges instead. We had a trio of mini deserts, two of which were gorgeous, but the third (and largest of the three) was a rather tasteless and rubbery (seemed re-heated) brownie.
Service was impeccable and the ambience is perfect for private conversation (quiet, but not too quiet, and ample space between tables).
We booked a table for three for Sunday lunch, although the starters were fine we waited a very long time for our main meal, rib of beef, despit the restaurant not being busy. We enquired when we would be served from several staff but we didn’t feel our enquiry was taken seriously.
When the food arrived the beef was over cooked to the extend that it was blackened and hardly edible, it is normal practice with beef to ask the customer how they like it cooked, rare, medium rare or well done, we were not given this option. The meat we were served was unacceptable. The Roast Potatoes had clearly been cooked some hours earlier and were ‘sad’, the Yorkshire Pudding was not freshly cooked but appeared to be from a pre cooked commercial source.
After we asked for our bill from one member of staff another staff member enquired whether we would like to see the desert menu.
The service was poor, no one seeming to have an oversight of our table. The food was very disappointing and certainly not worth the cost. The venue is lovely , but unfortunately we were placed in a side room, partially behind a curtain, with no view, this despite the fact that several tables in the main room were unoccupied.
First class. Very impressed. Look forward to eating out doors in the summer
My wife ordered steak which was very dry and hard to cut
we hat to go and get a steak knife from one of the waiters so that she could cut it, order source to come with the steak but no source arrived The fries were the same
Are you getting McDonald’s
I ordered the haddock and chips,
My husband & his twin celebrated with a meal for 7.
The Maître d’ was wonderfully accommodating.
The food was delicious & we were able to select a nice wine.
Highly recommended- we’re coming back next week as so impressed!
Food is always great and menu is constantly changing. Staff are all extremely helpful friendly and knowledgeable.
We had a very pleasant evening, interesting menu, tasty, well presented food, friendly & efficient staff.
It may have been snowing outside but the restaurant was welcoming and provided a good quality Sunday lunch in line with a 4 star hotel brasserie. The service was fine and as a family we enjoyed our meal.
We are going back soon and have booked a room in the hotel as well.
Menu descriptions were stretching credulity. Missing ingredients with no explanation. No desire to inquire if we had a problem.Overpriced puffery. Stonewall on the email that I sent to Wivenhoe House later, to point these things out.
Excellent restaurant for a business meal and for going out with friends. Staff are very friendly and helpful. Great food
The staff were friendly and welcoming. Service was very good and the food was tasty. I would only say that more than two pieces of toast could be served with the terrine. We asked for more and got them with no problem but more in the first place would be better.
First off I would like to say that the food and the service was amazing! The only thing I can say which really really disappointed me was the bread, it seemed like slice your own from Asda and when it came with the starter no effort was made. It's not a big deal but when you are getting cheese etc I would of loved a selection of hot and cold breads.
This was a family meal, two adults and two children. The ambience was ruined by a very noisy party at the bar, which is actually in the restaurant.
Having ordered starters from the menu the waitress returned to apologise that what we had ordered was not available so we had to choose different starters (we were only charged for the starters that we actually wanted as these were slightly cheaper - a very good point). However, three of us had the 'Petite Camembert - baked in white wine & garlic, crusty bread' - What we actually got on our plates was a mini whole Camembert, baked just as it was with no white wine or garlic present and a couple of pieces of soft bread, not crusty at all. The plate was very plain with no decoration at all, unlike the website photos.
It then got worse as unfortunately the medium rare steak that I had ordered had to be returned as it was actually so well done it was burnt. Whilst a completely new meal was prepared and bought to me it obviously meant that I had to eat alone as the others in the party had finished their meals before my replacement was ready. The vegetables on my wife fish dish were burnt but she decided to just leave them rather than wait for a new meal to be prepared. The replacement steak was better but still had a very over-cooked end to it and seemed to have a 'peppercorn' finish to it that was not on the menu? The price of the steak was removed from the bill by the waitress.
For wine I had ordered a Côtes du Rhône, Laudun, Château Courac 2012 from the menu at £34 a bottle. The bottle was opened and two glasses poured, the wine was very nice but, not convinced, I looked at the bottle only to find that it was a of 2014 Côtes du Rhône Villages. When I explained this to the waitress she spoke to the bar manager who apparently said, sorry it's new stock but it's all the same anyway...!
We decided not to have desserts, paid the bill (nearly £150) and left.
The front door staff were not attentive , we have to wait before somebody come and tell us where to go
From the moment we walked in to the moment we left, the staff were all first rate. The food was outstanding, packed full of fresh flavours, clean ingredients and made by people who care. The restaurant is clean and welcoming, it doesn’t have a cosy charm to it but during a busy dining session, not once did I feel intruded upon or claustrophobic. I came for a Christmas meal with my friend and we both thoroughly enjoyed our time, it felt like we were only there 5 minutes and yet we had managed to while away the entire afternoon without a care in the world. It is not the cheapest by any stretch of the imagination but it is thoroughly worth it! Thank you Wivenhoe House
Beautiful food, staff and atmosphere. I would highly recommend, and will be going back very soon
Fish Friday is a lovely way to eat on a Friday evening. A great selection of starters from the buffet include everything from soup, pates, prawns etc -you help yourself to as much as you want and can return if still hungry.
The mains are mainly fish dishes with one meat dish or vegetarian options available. There are a number of different fishes to choose from.
The wine list is good and if you want something special just ask Lionel for his recommendation.
3 courses for £35 including a glass of prosecco is good value.
We attended, once again, for the Fabulous Fish Friday evening.
A terrific menu, and the selection of the help yourself starter was exceptional.
Overall, the restaurant takes some beating, but this special evening focus is really great value as well.
Four of us attended the monthly Fish Friday Special last week. We had been a few months before and were impressed by the food and the service so were keen to return. We were not disappointed, this second visit was as good as the first.
Excellent food and service at a reasonable price.
Have had great experiences in the past but on this occasion the staff let themselves down. Drinks order was wrong twice but corrected. Although the restaurant was relatively quiet the waiter seemed in a rush. The main course came out cold and had to be returned. I will use it again a few weeks in the hope that this was a one off.
Always an enjoyable evening with delicious food with a well managed front of house service.
Hve become regular diners at the Brasserie.
Had a very enjoyable Sunday lunch with family, nice atmosphere and staff. Easy to book online and the chef also catered for a food choice not on the menu. Altogether a good experience and will be returning at sometime in the near future.
When we first arrived we were taken through to the lounge area when in fact i think the guy was meant to take us all the way through to the restaurant as we had booked a table for 8, he sort of walked us into the lounge, stopped and didnt say anything just walked off, so we sat down. About 5 minutes later one of the girls noticed us waiting and eventually took us through to the restaurant. Other than that slight mishap the whole meal and service was outstanding, I have visited many posh restaurants across London and this is on par with a lot of them. The last time I visited this restaurant it was in the newer part of the house behind but on this occasion that part was being refurbished so we were in the main house which was beautiful and cosy. For 2 drinks, 2 burgers and 2 desserts the bill was £48 + tip which was very reasonable for the class of the restaurant and service! I would definitely visit again!
Chefs constantly walking through the dining room with uncovered foods. No sauce or garnish on the pork belly. Hake wasn’t pin bonned. Soufflé flat and tasteless. Finger and sauce marks on plate rims. Generally dirty dining room eg crumbs on the floor from breakfast service. Disinterested waiting staff. Had to go to the bar to pay even though I’m clearly on crutches and struggling. A great shame.
A good evening, food good, service good, staff attentive but not intrusive, menu could be a little more adventurous/exciting. Please improve the potato chips they could have come from McDonald’s not a lot of difference except price.
What a gem of a reataurant. All the staff very proffessional and helpful.
Maitre D great character.
The food was good, everyone enjoyed what they had. One vegetarian was pleased to have a choice of several interesting dishes. One person with allergen issues was offered appropriate substitutions. The service was very good, friendly and efficient without being intrusive. The special cocktails (£5 each) were excellent and much appreciated. It's great to have a restaurant where parking is free and easy.
I would fully recommend 'The Brasserie' for a lovely Sunday lunch!
The roast beef was wonderfully pink and tender. The roasted vegetables were so full of flavour.
As a group, everyone at our table felt that our meals were wonderful value for money, everyone wanted to return. The children's meals are brilliantly portioned, and cooked to perfection also.
The drinks are wonderful, very good to enjoy with your meal.
The staff were very well presented, very polite and helpful.
The chef's have outstanding talents, a very big round of applause to them.
We shall be returning soon!
Each time we have been we have had good food, effici not service from very polite friendly staff, and pleasant surroundings.
The brassiere is the hotel's restaurant. It is staffed by a very experienced Manager and uses students on catering and hotel courses from the adjacent University. The students do a great job - well done to them. The food was very good, a reasonable selection of wine by the glass (and a list). A wedding reception was taking place down the hall which was a little noisy, however, from Nov the brassiere moves inside the main hotel building.
A small note on directions, the Hotel must be accessed from the Eastern side and not via the main Uni campus entrance (as there is a bus only route with barriers).
As always, gorgeous food with great staff. Took in laws there - they had never been fore. Absolutely love it.
First time dinning here enjoyed good food along with great service will go back .
Great for cocktails and gin menu very extensive. Nice varied menu and delicious food. Couple of minor mistakes made by staff but this is a training restaurant. Great place to celebrate with friends or as a couple.
Service was very welcoming! Lovely atmosphere and felt very looked after. Food was perfect, menu was great