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  5. Kensington
The Bugis Singapore Restaurant, London,

The Bugis Singapore Restaurant

4.3
4.3
724 Reviews
£25 and under
Chinese

Celebrating authentic Singaporean, Malaysian and Chinese cuisines made from locally sourced, seasonal ingredients. The new restaurant has undergone a full interior renovation and features an upscale bar.
The Bugis is set in the elegant ambience of the Bailey’s Hotel South Kensington.
Why not savour the signature appetiser, “Steamed Cornish Diver Scallops with Black Bean Sauce or Salt and Pepper Soft Shell Crab with Fresh Chilli.” The restaurant prides itself on using finest local British suppliers, for example “Hainanese Chicken” which is sourced from Norfolk
A fusion of fine Asian food, choose from Noyonya Assam Fillet Seabass, Golden Fragrance Kam Heong Chicken or sliced Angus beef with black bean sauce to name a few delicious dishes. The Singapore Favourites part of the menu offers a delicious array from Laksa, Penang Char Kway Teow or Bak Kut Teh.
Relish a traditional Malaysian dessert, Sago Gula Melaka or Chinese dessert, Tang Yuan in Red Bean

Make a booking

2 people

19:00


Booked 6 times today

Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    Chinese, Southeast Asian
  • Hours of Operation
    Breakfast Daily 07:00–10:30 Bar Daily 11:00–22:00 Lunch Daily 12:00–15:00 Afternoon Tea Daily 14:00–17:00 Dinner Daily 15:00–23:00
  • Phone number
    020 7331 6211
  • Payment Options
    AMEX, Diners Club, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Private party facilities
    Celebrate your next event at The Bugis Singapore Restaurant! Whether you're celebrating your child's birthday, a bridal or baby shower, a corporate event or team building, a holiday party, or a girls night out, our unique restaurant is dedicated to helping you make memories that last a lifetime!
  • Area
    Kensington
  • Cross Street
    Gloucester Road Tube
  • Parking Details
    None
  • Public Transit
    1 minute walking distance from Gloucester Road Tube Station, Located heart of Kensington
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeaway, Wheelchair Access, Wine

What 724 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.3Food
  • 4.2Service
  • 4.3Ambience
  • 4Value

NoiseModerate

724 Reviews
  1. KatM

    London

    2 reviews

    vip
    3.0

    2 reviews

    Dined on 25 November 2023

    Overall3Food4Service3Ambience2
    The food here was delicious. The service was a little slow but as we were enjoying catching up that was not a problem for us. The atmosphere is not great - it feels a like a hotel dinning room as apposed to a nice restaurant. But the big disappointment was that the hotel bar shuts super early. A part of the reason I picked this restaurant was to be able to enjoy a drink after dinner in the hotel bar. However, the hotel bar stopped serving at 10.30pm which is ridiculous! Even worse we were sat at a table in the bar waiting to be served before then but they ignored us and they just shut the bar up without telling us. Terrible service. I know the hotel bar is separate to the restaurant but as a customer that is part of the whole experience. I wouldn't go back. I think there are better places where you can get a better overall experience.

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  2. JKkkkkkkkkkkkkk

    London

    1 review

    3.0

    1 review

    Dined on 25 November 2023

    Overall3Food4Service4Ambience5
    Looks like I was charged to make this booking. Is that correct? I used opentable to make this booking online. Is there some sort of charge like a cover charge for doing this? There were a few add ons which i didn't check. Maybe this is where the world is going now bots have take over. If so I will not use this method of booking again. I would rather not go out.

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  3. Joanapgle

    1 review

    5.0

    1 review

    Dined on 7 November 2023

    Overall5Food4Service5Ambience5
    The staff was incredible, very warm and welcoming. The food was great as well!

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  4. AnnemarieJ

    London

    3 reviews

    5.0

    3 reviews

    Dined on 6 November 2023

    Overall5Food5Service4Ambience5
    Authentic Singapore cuisine. Very fresh and delicious! Table beautifully set and good served on wonderful pottery

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  5. SharonP

    1 review

    4.0

    1 review

    Dined on 4 November 2023

    Overall4Food5Service2Ambience3
    The food at the Bugis was absolutely delicious and we certainly couldn’t fault that and the waitress whom checked us in and took the order was absolutely lovely. Once the food arrived that’s where sadly the service stopped ! There was nobody around to take a drinks order and when finally someone did emerge we had finished our meal and asked for the bill and waited, after about 15 minutes another waitress ran over too us waived the card machine at me and then proceeded to run off. I only knew the payment had gone through via my banking app, there was no Thankyou or goodbye…..nothing at all. This is a premium restaurant charging £100 nearly for 2 drinks and two sweet and sour chicken with egg fried rice the service however was dreadful and had I have received that level of service in McDonald’s I would not have been happy and I certainly was disappointed at these kinds of prices. Would we return…….. I’m not so sure, we were staying at the Bailey’s Hotel so was very handy for this reason however there are plenty of other restaurants very close by.

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  6. BillS

    London

    7 reviews

    vip
    4.0

    7 reviews

    Dined on 2 November 2023

    Overall4Food5Service4Ambience3
    Food excellent. Music a bit loud. Service great.

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  7. PhilipH

    1 review

    2.0

    1 review

    Dined on 29 October 2023

    Overall2Food2Service2Ambience3
    In the previous Bugis Singapore restaurant at the Millennium, the food was authentic Singaporean and good value. In the new venue at Baileys the food last night was significantly overpriced for what it was and was by far not authentic Singaporean food. It was poor. The service was poor too; as soon as the food had been served, no one showed any interest in coming back to the table to check everything or take a new drinks order. It was an anniversary dinner eve which we had looked forward to, based on previous positive experience. We shall not go back again. Far too expensive and poor value.

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  8. LucyB

    1 review

    2.0

    1 review

    Dined on 22 October 2023

    Overall2Food2Service4Ambience4
    Very pleasant restaurant with delightful staff. Unfortunately the food was only average.

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  9. CarmelaC

    1 review

    1.0

    1 review

    Dined on 18 October 2023

    Overall1Food3Service1Ambience1
    This was presented as a high-end experience and I couldn’t have been more disappointed. I took a valued client to this restaurant, hoping to make a good impression and found myself apologising all evening. Order notes missed, multiple things not on the menu, sloppy service, overall, I was mortified. I would appreciate compensation.

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  10. AMir

    London

    3 reviews

    3.0

    3 reviews

    Dined on 18 October 2023

    Overall3Food4Service2Ambience4
    Good food and ambience but the service needs improvement.

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  11. DavidF

    London

    3 reviews

    5.0

    3 reviews

    Dined on 11 October 2023

    Overall5Food5Service4Ambience5
    Found to be serving very tasty authentic Bugis food - including old traditional favourites. A busy popular place,

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  12. Victoria

    1 review

    2.0

    1 review

    Dined on 10 October 2023

    Overall2Food2Service1Ambience2
    I have booked a table in a good time. While ordering the food (seafood fried rive) the waitress didnt either asked or mentioned anything about how spicy it was. The menu doesnt say anything about it. It was too hot! They surve food either with a spoon or sticks, no knife and fork. Nobody asked us If we liked the food or If we would like to have a drink while we were sitting with empty glasses. It took a long time before we could pay the bill. We had to go to the manager to pay the bill. Its not worth visiting!

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  13. Casualeater

    London

    9 reviews

    2.0

    9 reviews

    Dined on 3 October 2023

    Overall2Food4Service1Ambience1
    The restaurant was very noisy, the staff were continually shouting to each other. We had booked in advance and we were showed to our table. About 10 minutes later a staff member came to the table and said that we had to move as a regular customer had come in and wanted to sit at the table that we were on. We refused to move! We went for the taster menu. The third course arrived before we were even half-way through the second course and had to be sent back to the heaters. About half-way through the meal I ordered a second drink, the same as the first drink. It came and tasted of washing detergent. I called someone over and said the drink tasted of washing detergent and asked for another one. The staff member said it was a different bottle of spirit and took the drink away. I never received a second replacement drink. Overall the food was very tasty.

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  14. LizzyP

    Newcastle

    2 reviews

    4.0

    2 reviews

    Dined on 28 September 2023

    Overall4Food4Service5Ambience4
    We enjoyed our meal. Starters were better than the main course! Portions were very generous for the main course. We had Malaysian chicken curry which was nice but not particularly special my husband had the sizzling beef which was delicious and our daughter had the sweet and sour pork which was also nice. Our starters were prawn toast, chicken satay and dim sum which were all delicious!

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  15. AngeS

    1 review

    5.0

    1 review

    Dined on 27 September 2023

    Overall5Food5Service5Ambience5
    The food at the Bugis restaurant was excellent. Staff were very helpful and attentive. Overall a great dinner.

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  16. wilw

    London

    101 reviews

    vip
    4.0

    101 reviews

    Dined on 3 September 2023

    Overall4Food4Service3Ambience4
    Pleasant dining room with a few discreet nods to SE Asia. The food is a mix of street food and Chinese restaurant fare. Some dishes are more authentic than others so you may get a different impression depending on what you've ordered or what's available on the menu. Service is all right. Confirm your order carefully as I had an order misunderstanding and it ended with a "you said/ didn't say" situation, which required supervisor intervention. Resolved but unnecessarily protracted. Overall, I'd go back again, sometime, for the food.

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  17. Toine

    London

    16 reviews

    vip
    3.0

    16 reviews

    Dined on 3 September 2023

    Overall3Food5Service2Ambience4
    Service not as good as usual. Very slow service, long waiting tines, and wrong ice creams brought to our table. Waiting staff not attentive as usual.

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  18. CS12

    London

    184 reviews

    vip
    4.0

    184 reviews

    Dined on 24 July 2023

    Overall4Food4Service4Ambience5
    The restaurant ambience is excellent and the service is great. I would recommend the lunchtime speical.

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  19. YvonneC

    Miami - Dade

    2 reviews

    5.0

    2 reviews

    Dined on 20 July 2023

    Overall5Food5Service5Ambience5
    We came in that morning from a 10 hour flight. I was so happy we booked to have dinner on our first night. The food was amazing, the service was incredible. Christina our server was wonderful making wonderful food and wine recommendation. I will definitely come back when we are visiting London.

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  20. OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 16 July 2023

    Overall5Food5Service5Ambience5
    Excellent Customer Service. The Dim Sum is was delicious. And will be back next time we are in the area.

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  21. UyenN

    Oxford

    29 reviews

    vip
    5.0

    29 reviews

    Dined on 14 July 2023

    Overall5Food5Service5Ambience5
    Delicious food and really nice, classy restaurant. Reminds me of Singapore so much!

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  22. RH30

    1 review

    3.0

    1 review

    Dined on 24 June 2023

    Overall3Food5Service2Ambience3
    The food was great but when we arrived they had no record of our reservation. When they eventually sat us, we were then ignored for 30 mins before someone finally took our order. Then the food came out basically one thing at a time. They also forgot to bring us some of the food we ordered and we had to ask them where it was multiple times, before someone finally brought it to us. Also it was difficult to get any drinks after our initial order because it was difficult to get the attention of any of the staff. Our reservation was meant to be at 8pm. We didn't receive any food until about 9.15pm and we did not finish eating until about 10.30. This was much too late and we were all pretty tired by the time we finally got back. As I said the food was great, and I have eaten in this restaurant before without any problems, I'm not sure why it was so difficult this time.

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  23. Slumber

    London

    22 reviews

    vip
    5.0

    22 reviews

    Dined on 17 June 2023

    Overall5Food5Service5Ambience5
    Have been there quite a few times but went recently for after they have done some upgrades to their menu and whole restaurant. Overall very good, the restaurant was a bit more refreshed and i love the green chairs and chopsticks. We had their signature dishes - Hainan Chicken Rice - the chicken was moist, Kway Teow with Beef was well done and beef was very good. Stir Fried Okra Blachan. Sago Gula Melaka was TOP Notch if you know what that is .. it is a sago pudding and amazing (less sweet than what you get in Singapore which is even better) .. I went on a Monday and it was pretty full so that was a good sign. !

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  24. Craig

    Phoenix

    16 reviews

    5.0

    16 reviews

    Dined on 15 June 2023

    Overall5Food5Service5Ambience4
    Great Place for Singaporean / Malaysian meals in the Kensington Area. After living in Singapore for 5 years in the late 90's this is the first authentic Singaporean food we have found. I highly recommend it if you are in the area.

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  25. Foodie

    Surrey

    2 reviews

    4.0

    2 reviews

    Dined on 12 June 2023

    Overall4Food4Service3Ambience5
    We went to Bugis street more than 10 years ago and must admit our recent visit was a bit let down. Overall, the experience was very mixed. My wife is from Penang, Malaysia living in UK and we found the signature dishes very authentic. The Penang Char Keow Teow is just mouth watering and so were the other dishes. However, some of desserts were baffling....chocolate lava cake served with strawberry ice cream, banana fritters served with (again!) strawberry ice cream. No mention of the ice cream flavour in the menu nor mentioned by the server if vanilla ice cream were out. But no chef in his right mind would be serving these combo! Like the food, service was very mixed too. Some staff were very helpful but a few of them were very dour faced and not keen to help. We won't be in a rush to return until they have a proper pastry chef.

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  26. Gary

    Aberdeen

    17 reviews

    vip
    5.0

    17 reviews

    Dined on 12 June 2023

    Overall5Food5Service4Ambience4
    Food was good but I didn’t appreciate a cover charge and a service charge.

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  27. Wlamwlla

    London

    4 reviews

    4.0

    4 reviews

    Dined on 10 June 2023

    Overall4Food4Service4Ambience5
    Very enjoyable evening. Food was very tasty. Staff very pleasant. Lovely setting.

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  28. GregO

    San Francisco

    9 reviews

    4.0

    9 reviews

    Dined on 6 June 2023

    Overall4Food4Service3Ambience4
    Nice setting. Doesn't feel like you're in a hotel restaurant. Lots of interesting menu items. Full bar.

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  29. ToddS

    Melbourne

    2 reviews

    5.0

    2 reviews

    Dined on 3 June 2023

    Overall5Food5Service5Ambience5
    The cocktails were amazing and the food delicious.

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  30. DeeB

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on 20 May 2023

    Overall5Food5Service5Ambience5
    Great Asian fusion restaurant!! Quality of food was excellent and price reasonable. My husband usually doesn’t like wonton soup but enjoyed the soup from this restaurant. I definitely would go back again.

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  31. stevenl

    Gold Coast

    2 reviews

    3.0

    2 reviews

    Dined on 20 May 2023

    Overall3Food3Service3Ambience4
    Very average wait staff,satay skewers very overcooked but other food was OK,although very small servings.definetely not worth the high prices.

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  32. UttamM

    1 review

    5.0

    1 review

    Dined on 5 May 2023

    Overall5Food2Service5Ambience5
    The nasi goreng was bland and the vegetables seems to be from a frozen pack on a positive note, the chicken satay was absolutely delicious.

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  33. Toine

    London

    16 reviews

    vip
    4.0

    16 reviews

    Dined on 4 May 2023

    Overall4Food5Service4Ambience4
    Nice restaurant , very good and tasty food, extremely nice and helpful staff.

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  34. Benantha

    London

    7 reviews

    vip
    3.0

    7 reviews

    Dined on 23 April 2023

    Overall3Food3Service3Ambience3
    This restaurant charges £2 per head just to sit. The food is over price for the quality and quantity. I would not return, there are better other Singapore restaurants in London.

    1 person found this helpful

  35. AR1111111111111111111111

    London

    7 reviews

    4.0

    7 reviews

    Dined on 22 April 2023

    Overall4Food4Service4Ambience4
    Great selection - lovely salt and pepper prawns. A little bit more expensive than other similar places but good efficient service. Worth going for a drink in the bar before hand. Would go back for another meal.

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  36. SallyB

    London

    2 reviews

    5.0

    2 reviews

    Dined on 9 April 2023

    Overall5Food5Service5Ambience5
    Superb food and excellent service. A very enjoyable evening

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  37. ianm

    London

    2 reviews

    5.0

    2 reviews

    Dined on 8 April 2023

    Overall5Food5Service5Ambience5
    Fabulous meal and exceptional service 5*, recommend and would visit again .

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  38. JoTse

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on 4 April 2023

    Overall4Food4Service5Ambience4
    Some of the food was authentic and the staff was very friendly. Will go again if we go to London again!

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  39. CHARLESH

    Edinburgh

    3 reviews

    5.0

    3 reviews

    Dined on 31 March 2023

    Overall5Food5Service5Ambience5
    We enjoyed a lovely meal at Bugis Street . All staff were friendly , helpful and professional. Before choosing we asked the young lady serving us for guidance and she did so without any problem. Food was delicious and served hot. There was an extremely pleasant ambience in the restaurant . We will definitely come here again.

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  40. Christopher

    London

    19 reviews

    5.0

    19 reviews

    Dined on 30 March 2023

    Overall5Food5Service5Ambience5
    Delicious food served by attentive and friendly staff. Really go.

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Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

The Bugis Singapore Restaurant offers takeout which you can order by calling the restaurant at 020 7331 6211.

The Bugis Singapore Restaurant is rated 4.3 stars by 724 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 6 times today

Order delivery or takeout

Google Map for The Bugis Singapore Restaurant

The Bailey's Hotel, 140 Gloucester Road, Kensington, London, SW7 4QH

Additional information

  • Cross Street
    Gloucester Road Tube
  • Area
    Kensington
  • Hours of Operation
    Breakfast Daily 07:00–10:30 Bar Daily 11:00–22:00 Lunch Daily 12:00–15:00 Afternoon Tea Daily 14:00–17:00 Dinner Daily 15:00–23:00
  • Price
    £25 and under
  • Cuisines
    Chinese, Southeast Asian
  • Dining style
    Casual Dining
  • Dress Code
    Casual Dress
  • Parking Details
    None
  • Public Transit
    1 minute walking distance from Gloucester Road Tube Station, Located heart of Kensington
  • Payment Options
    AMEX, Diners Club, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeaway, Wheelchair Access, Wine
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  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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