The Chop House at The Equinox Resort
Judging by the combination of a line at the front desk and a lot of empty tables, the restaurant was understaffed for a holiday weekend. Which leads me to suspect that the woman manning the front desk was not one of the typical hosts. To be blunt, she shouldn't be. We waited 10+ minutes to even get the chance to say that we had a reservation, as the host stand was empty. Ultimately, our server (Chris) was pleasant and competent, but the food was only adequate, which makes it wildly overpriced.
We were guests at The Equinox, where The Chop House is located. It was the last night of our stay and we were saving The Chop House for last so that we ended our trip with a special meal.
Our server, Chris, was warm and friendly and he did his polite best to hold the meal together.
My partner and I each had the Lobster Bisque which was ok. Not bad, but adequate. Next, we had been encouraged to order the selections of Wagyu beef cuts that were on the menu, but neither I nor my partner chose to do so. I ordered a New York Strip (Medium) and he ordered a Rib Eye (Medium). His steak came out fine, not perfectly cooked but close and edible. His side of Lobster Mac and Cheese was adequate and my house made mashed potatoes were good. My steak came out “still alive.” Aside from about 1/4 of a inch around the outside, the steak was blood rare, so raw that it was almost impossible to cut through it with a knife. Chris, the waiter, offered to have it “brought up” aka re-fired. So while my steak was whisked away, my partner was still able to eat his meal and I picked at my mashed potatoes as they were quickly getting cold. My steak returned several minutes later and much to our surprise, while sections of the outside were charred black, when I cut the steak in half it was still blood rare in the center. Save for about six small pieces I was able to cut from the edges, sadly that was all of the steak I was about to eat. I wondered if I HAD ordered the Wagyu, if it would have turned out differently.
Chris removed the steak from our bill. Just 10 minutes before, the patron to our left also had to send his wife’s steak back and had it removed from the bill. The ONLY thing that saved this meal from getting zero or one star was the dessert. He had coconut rice pudding and I had a Meyer Lemon Semi-freddo. Both dishes were outstanding and managed to end what had been an unfortunate meal, on a high note. Maybe it was a new cook or just an off night but we were very disappointed.
Service was great. Appetizers were good, but the ribeye was very bland, tough, undercooked and smelled like raw meat.
For the price of the individual items, we should have received a much better meal. Everything you get, you pay for, including the dinner rolls. We ordered crab legs as an appetizer, some were warm and some were cold. When you order a steak, that is what you get - a steak. Everything is additional and all side items are twelve dollars, that included the cost of the dinner rolls - that's $3.oo a roll. We got steak fries and they were overcooked. The steaks were prepared well and our waitress was friendly and informative on how to have the meat cooked. I don't think we would eat there again.
The food wasn’t good
The steak had no flavor
And the service although very nice was very hard to find
Overall we were really looking forward to it but we were very disappointed.
Although this restaurant is somewhat pricey, that is to be expected in a fancy resort such as The Equinox. We had a very well informed, enthusiastic waiter. My wife ordered the prime rib and felt that it lacked flavor. There was no au jus when the food was served and the au jus that was brought out was disappointing. I ordered the ribeye steak and it was prepared perfectly. The disappointment was the accompanying whipped potatoes. The potatoes had an odd flavor and were served at room temperature. the grilled corn was served piping hot and was very flavorable. We also tried out the Parker rolls(which I had never tasted). These were delightful. One feature we enjoyed was the three unique table salts that were on the table. A smoky Mediterranean sea salt, a Hawaiian red salt(delicious and powerful) and a coarse sea salt. Each of these was very enjoyable and added to the dining experience.
When you go to a steakhouse you expect to have the steak cooked to your liking. Dont go here for that.
I wasn’t impressed. My friend’s prime rib was a little overdone. My NY strip was a bit bland and not well trimmed. For the price of this restaurant, I was not impressed.
My sister and I spent a few days at The Equinox and our last night on site, we thought we'd treat ourselves to a nice dinner at The Chop House. The first issue was that hostess couldn't find our reservation on her IPad and after a few minutes of looking, she disappeared and left us standing at the Hostess station. Eventually, a young server came over and found the reservation immediately. Maybe more IPad training was in order for the Hostess. We were seated in back room away from the main dining area. That was fine, we thought we'd at least be able to hear each other speak. Wrong. The parties just outside our doorway were loud and boisterous. Finally, someone from another party in our room got up and closed the doors that separated the rooms. We had a lovely server and the menu looked great, but we opted for something on the lighter side.. a shrimp cocktail, lobster bisque and a glass of wine... saving room for dessert. The shrimp were very good.. (we did over do it with the fresh horseradish, but our server refilled the ketchup portion to smooth it out).. The bisque was presented in a cast iron kettle.. very unique presentation... but the bisque itself was just so-so. On to the dessert.. coconut rice pudding was a huge disappointment and sent back.. the rice was actually still raw.. crunchy.. ugh! My sister ordered the apple tart and vanilla ice cream, the ice cream clearly had melted at one time and re-frozen. The server removed both desserts from our bill, but this meal and 3 glasses of wine came to over $150. before tip.
Service was good. Food was not very good for the price and expectation.
Elegant and innovative, delicious! Very wonderful staff! Great wine list. Presentation was beautiful!
the service was impeccable, the food exquisitely prepared and plated. the special delivery and service was very very personable and friendly. an excellent place to go for that special occassion.
Keep the food quality up.
Service gets slow when busy.
Our Kansas City Chop was a bit tough for my husband’s liking. But it was a lovely dinner overall.
Great service but I was very dissatisfied with the quality vs the cost. I’ve had far better meals for a fraction of the price. I realize there are heavy overhead costs associated with running a place like this and that’s fine but then deliver on the quality. We won’t be back.
Service was excellent and food wa absolutely delicious. It’s not a cheap meal but it was worth it.
Excellent service. Chris was professional, knowledgeable, and very pleasant. However, my ribeye ordered medium, was over cooked and very tough. Prime steaks should never be tough. For these prices, food quality should be exceptional.
The food at the Equinox is wonderful. The Chop House experience was truly remarkable and many cuts above other high end steak houses we have experienced. The food quality is beyond compare. The drinks are marvelous and the staff are attentive but not obtrusive.
Dinner while traveling. The place is beautiful & comfortable. Service was top notch. Food did not measure up to the quality you would expect in a place named the Chop House.
Food and service were great.
The food was excellent. The service was great. Helpful and informative of the menu and how things are prepared. Attentive but not intrusive. Encourage you to make reservations, not a lot of fine dining in the area.
There is no filter for allowing very young children to scream at the table, wander the dining area and throw things. When you go to an upscale restaurant, it should be in an environment that you can have a romantic meal setting. This was a complete anniversary bust for us. Fine food with screaming children. How could anyone enjoy 'fine' dinning. Nobody made an attempt to talk with the parents. Unfortunate.
We had a lovely and quiet family dinner in our own little alcove. The waitress was attentive and sweet with our children. Steaks were tender and delicious!
The service and the quality of food was outstanding. Our party of 6 was seated in a private room. My only complaint was that I didn't care to see the Exit sign and employees walking in & out of a service door which was situated directly across from us. Although, we could have closed the curtain over further. This was by far our favorite meal in Manchester during our stay. We chose the Alaskan King
Crab for an appetizer for the table and the filet mignon was a big hit as well. Sides were excellent. We will definitely be back and may stay at the Equinox next visit.
2/16/19 Really bad !!! dirty , screaming kids , 1 1/2,hr wait for main coarse food poorly prepared ,dishes sub par qauility meats $ 30 three people after took off appetizer and salad dishes from our bill so bad had to complain no deserts could not get out of that place fast enough.Such a shame !!!! Landmark location for Manchester will not stay or eat there again!!!
The Chop House in in the Equinox Hotel. It was okay, the food was okay, the service was okay but when you are paying Manhattan Steakhouse prices, you expect EXCELLENT. This was an average restaurant and way over priced
Very well prepared food and excellent service however super expensive! Not sure I would return!
Beautiful food in a beautiful dining room with charming fireplace and peaceful piano music. We each had the sumptuous rich lobster bisque, and shared the filet mignon chop cut and the lobster macaroni and cheese. It was all to die for, and the service from Mary Beth was exceptional. She was the best!
We had a fabulous experience. The food was outstanding. The service by far exceeding our expectations. Raymond was amazing!!
My husband and I spent the weekend at the Equinox. Loved the stay at the resort and hands down the Chop House was terrific. The BEST steak we have ever had. The strip steak was cooked to perfection service was romantic and classy. Wait staff was knowledgeable and prompt.
Great food. Small dining room with only a few tables so servers are very attentive. Prices are high but it is fine dining and a steakhouse that is in an area where there are limited options.
Lazy staff, crappy chef, late to seat us on NYE. Do yourself a favor, don’t eat here.
The food is overpriced by at least 25%. Make sure to ask for a seat in the front room. The back room is better for groups.
This restaurant was awesome. The food absolutely delicious. Billy was our waiter and he did an outstanding job. We went there on Xmas Eve and it was great dining experience. It is expensive but well worth it.
This is the more upscale restaurant at the Equinox. The food and service were excellent but it was very expensive even for steak. We all enjoyed our food very much and we had a nice time. Our waiter was great. Overall a good experience with some sticker shock at the end.
Raymond was our server. He was great! I had the tuna tartare as an appetizer. It was delicious. For dinner I had the lamb chops with roasted brussel sprouts. Both were delicious. We would definitely be back!
Not worth the price. Nothing special.
Could not get a 7:30 reservation but when we got there at 7:45 for our 8:00 reservation there was a large party in a private room but no one else in the dining room. They were out of the wine we wanted so the server suggested a bottle that was almost twice the price of the one we wanted. Food was fair, service was adequate.
Dinner was great,
Steak, scallops,shrimp dinners were all great!
Desert and cheese board were also very good
Our server Billy was a constant professional and was very helpful with suggestions.
Alway a favorite when in Manchester
Disorganized at the hostess area for three consecutive groups with reservations (2 through the hotel concierge & 1 - our party - that booked through open table).
Service was EXCELLENT 5 stars for sure. Mary Beth was an exceptional server.
All four members of our party ordered steak, 1 was cooked wonderfully (this was split between 2 party members), 1 was cooked under & the last order of NY strip was of very poor quality. It was chewy, sinewy, & only a third was able to be consumed. The cut of meat was advertised as prime cut & it was not of prime quality.
We've been here a few times & it's always excellent. I really can't say "outstanding" as I reserve that for the finest restaurants we've been to. As a local rest. & especially a hotel restaurant, it holds it's own & surpasses most places in the greater Manchester area. The Arlington Inn is the only true rival we've seen in the area. We started with the BLT Wedge salad(me) & it was excellent. Lots of creamy bleu cheese & bits of bacon. The Iceberg lettuce was plenty fresh & nice & crisp. Richard had the heirloom tomato salad, which while flavorful was rather small. I gave him some of my salad which was a huge portion(just the way I expect from a true Wedge salad) For mains we both had the Filet Mignons. Richard did the petit(8oz) I did the Chophouse cut(12oz)being the more gluttonous of the 2 of us. I had Béarnaise & Richard had the Pepper Corn sauce(which had quite a kick) Both Filets came out perfect med. rare. For sides we did the Cauliflower Au Gratin & whipped potatoes. A little of our sauces went into those potatoes & it was excellent. The only downside was the dessert. Now with Richard being a pastry chef, I always go by his choice. We ordered the Hazel nut chocolate dessert(I can't find it on their web site, as it was a special) It was chocolaty, but had virtually no hazel nut flavor, outside of a tiny hint. I should have sent him to the kitchen to train the staff on desserts!. Outside of that the meal was great & the ambience excellent.