The Clarence Social
Despite confirming my booking a few days before when I arrived at 10:15 for brunch on sat 14th March 2020 the door was locked. I called and the chef answered - 'we're not open until 12'.... the staff obviously chose to party the night before at the expense of customers. I won't be going back.
Great service, staff were very helpful & friendly. Food was fantastic
This was my first visit to Clarence Social; really liked the look and feel of the place; the food was really good and staff very friendly and helpful. Would definitely go back.
Having confirmed a reservation through Open Table when we arrived, there was no trace of a reservation being held but it was sorted quickly
Average food and service at best! Went with high expectations and left pretty disappointed.
Not many diners in so very quiet ambience.
Booked a Table using Groupon gift voucher, had a conformation email stating time and date. But on arrival we were turned away at Table. Apparently the voucher wasn't valid at weekends. This wasn't stated when booking the table or is it stated on the website. Very very disappointed.
Delicious food, served with professionalism and a smile😊 wonderful atmosphere and nothing is too much trouble, will definately return! I had the pollock and it was beautiful😋
Not very warm!
probably would revisit and maybe try the cocktails which apparently are good.
We bought a Groupon voucher to try the place. Brilliant, so bought another to take parents buy they had reduced portion sizes for Groupon vouchers people. Not impressed. The idea of vouchers is to try what you would actually get, not have smaller meals!
Delicious Sunday lunch and great value with Groupon deal. Would recommend!
Delicious food, nice music, good customer service a really nice place to eat
Great food & cocktails. Lots of gluten free options
Excellent quality and great value for money. Service a little lacking as waiting staff appeared disinterested and sloppy in approach
We enjoyed a nice meal, the food was good and portion sizes generous. Our starter did arrive extremely quickly (before our wine) so we didn't really have a chance to settle, would be my only negative comment. It was extremely busy and noisy as every other table appeared to be a Xmas party group. This wasn't a major problem and we should have expected this a week before xmas. Overall, a good experience and the staff were very friendly.
Staff chaotic , needs manager and authority to sort out .better places to go
Major event taking place downstairs made it noisy. Service is ok. Some dishes are great like the duck and cauliflower. Crab cakes were mediocre
Service between main and desert was poor, waited too long for order to be taken.
Disappointing roast dinner overall, ‘swimming’ in too much gravy, would prefer to be served on the side. A bit too noisy
Very quiet so no real atmosphere. Good service but we were the only table there by 9:15. The steaks were delicious, starters not very inspiring. We ordered white wine but they didn’t have 2 of our choices so had to make do. Will try again to see if it was just a odd night for them
We were looking forward to our visit, but when you’re friends and waitress can’t hear you, you know the music is way too loud , very disappointing, we didn’t stay.
We made a reservation for a Friday evening, five days prior to the event.
We arrived an hour before our table booking and had some drinks in the Gin & Juice bar.
We made our way to the dining area for our table just a few minutes after our booking time of 8.15pm and were taken aback that our table wasn’t available when we arrived. We were stood holding our drinks and champagne bucket with a bottle in. When we asked how much longer it would be the member of staff replied that he didn’t know. He then told us we could dine ‘in the basement’. On viewing ‘the basement’ we decided it wasn’t really what we were expecting as there were no other diners and it was dark and lacking any atmosphere. We decided to wait for our table and expressed our frustrations to another member. After a 15 minute wait of staff, which was really that much of an issue and far better than just being told they didn’t know when we would be able to dine, were shown to our table and made our selections from 2 menus for the 4 of us.
We were served our aperitifs of olives and a selection of breads, which in reality was simply white slices quarters and then our starters arrived which were tasty. After a short time after they cleared our starters I was then asked ‘how vegan I was’, as whoever took the order made a mistake as there were no vegan burgers available. I explained I was not vegan but did not eat meat and what asked what alternative was available . There, apparently, were none. I reluctantly chose the halloumi balls. They were extremely sweet and not palliative for me so I did not eat it. I was not charged for this dish.
We all felt rather awkward with how bad our booking was dealt with.
If you cannot accommodate a sitting then do not accept the reservation, if you take a sitting prior to a second table reservation then make it clear, as do most restaurants, that the table is needed at a certain time.
We empathised with the staff having to deal with a situation where our table wasn’t available
So pleased to have been here. I didn’t know this place existed, so delighted to find a new venue for lunch. Super service and good food.
I have previously really enjoyed going to Clarence Social but I have to say the food wasn't up to normal standard. There were also no waiters or waitresses around for long periods of time.
Midweek and only one other table with customers. Service and food below standard expected. No atmosphere would not return
Superb staff, know their drinks and always friendly and accommodating. Lovely atmosphere both during the day and later in the evening. An extensive spirit and cocktail menu, and the food was excellent.
All the staff were very friendly. The service was very good Solomon was excellent.
The food was lovely Sunday lunch with loads of vegetables & gravy.
Pudding also really nice brownie & hot caramel was lovely also the fruit crumble was delicious & loads of it.
Would recommend The Clarence to anyone.
We went for bottomless brunch on Sunday 25th Aug and thoroughly enjoyed our afternoon. I would say the brunch menu is a bit random, especially the starters. However the service was excellent, the waitress on shift wad very attentive, friendly and helpful which really added to our experience
Nice 3 course Sunday roast, good value at just over £20, came to £30/head with drinks and coffee.
Overall cleanliness was very poor, the floors were sticky and seats were dirty. Food was ok despite not having the meals we ordered and there was only 1 other table seated. Service was ok but lacking detail e.g. no serving spoons for vegetables and not asking for sizes of drinks. We will not be visiting again.
Absolutely brilliant best roast in Cheltenham great price
We went along for the bottomless brunch on the first day of the offering. All the staff were very friendly and we were well looked after. Initially we were the only diners and towards the end of our visit a large party arrived who were a bit noisy but that was just the luck of the draw. The food was very good and the service was excellent and our glasses were kept well topped up. Altogether a very good brunch and we would return again.
We had the whole restaurant to ourselves which was actually very nice! Service was a tad slow but the food was very good. Limited brunch menu but everything you would want and all cooked to perfection. Would go back if we were in the area again. Seems like the sort of place that would liven up at night and have a good bar scene
Such a nice relaxing place to eat, the staff were lovely and nothing was too much trouble, would definitely recommend the Sunday lunch, plenty of meat, a good variety of veggies, cooked really well, my partner had the crumble for pudding and it was really good. Would definitely go back.
Waited 45 mins for mains.
Seat was ripped up.
Menu was standard fayre with not much imagination.
Server sent our meals to wrong table “I don’t usually work up here”
Wine was served in odd glassware sort of like whisky tasters.
Every time we needed something we had to ask, there was no attentiveness from staff.
Restaurant just feels like an afterthought.
Nice staff, good food - although the seats were not clean and had rips and burns in, which made us think this wasn’t the best choice. However, staff were nice and the burgers were hand made and tasty.
This is a really great venue on a number of levels - bar, Speakeasy and restaurant.
The food was excellent and the staff friendly and professional.
Will go again and make more of all the options available.
Best roast in Cheltenham. Beef is always perfect. Always a great experience.
All was going fairly well until the music from the bar cranked up and we could no longer hear ourselves speak.
The food was okay but the menu itself was confusing with no clear distinction between starters and mains.
Everything about the place was wrong. The noise levels were like being in a seaside drunken bar rather than a restaurant, the place felt dirty and the food was terrible. The starters were run of the mill - but all they had to do was to put food from containers onto a plate (or so it seemed and tasted), but the mains - mussels and calamari - were just wrong. They tasted frozen and the texture was soft and not what you'd expect from any kind of seafood. It was so bad we left it and complained. To give the manager his due, he took the cost of the mains off our bill - although to be honest, if he hadn't I would have complained much more than I did at the time
Excellent food and ambiance. The service was really friendly, all questions were answered about the food. Overall this was an excellent dining experience and I would not hesitate to return.
The Clarence Social is rated 3.7 stars by 124 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.