The Clarence Social
All was going fairly well until the music from the bar cranked up and we could no longer hear ourselves speak.
The food was okay but the menu itself was confusing with no clear distinction between starters and mains.
Everything about the place was wrong. The noise levels were like being in a seaside drunken bar rather than a restaurant, the place felt dirty and the food was terrible. The starters were run of the mill - but all they had to do was to put food from containers onto a plate (or so it seemed and tasted), but the mains - mussels and calamari - were just wrong. They tasted frozen and the texture was soft and not what you'd expect from any kind of seafood. It was so bad we left it and complained. To give the manager his due, he took the cost of the mains off our bill - although to be honest, if he hadn't I would have complained much more than I did at the time
Excellent food and ambiance. The service was really friendly, all questions were answered about the food. Overall this was an excellent dining experience and I would not hesitate to return.
Amazing lovely food staff amazing good selection available
I had a wonderful meal on a previous visit, but apparently there is a new chef which isn’t a change for the better
Very poor service at the table. Quite sarcastic waiter and charged twice for a bottle of wine.
When we arrived they said we hadn't booked, we ended up eating in the bar and not the restaurant. I have eaten here on several occasions and was really disappointed this time when in the past everything had always been amazing. Not even an apology for the mix up.
Flat Guinness on arrival and got worse! Lighting in restaurant was ridiculously low. Pretty much every table had a phone torch on to read menu. We had three different people wait on the table, two pretty unfriendly / rude and one girl very helpful. Service very slow and menu was confusing. Flat iron steak was just rough and tough. To end a pretty poor night, took over half an hour to wait for coffee, that still hadn't arrived when we left. Understaffed and many better places to eat in Cheltenham
My 2nd visit. Although much quieter than last time, still a great setting, really good food & really friendly service.
Customer service was outstanding. The young man who served us, Solly, was extremely helpful and polite and made our evening even better than we hoped. His knowledge of cocktails also helped me and my girlfriend find the perfect drinks. 5 star rating for him.
The food was amazing too. Highly recommend.
Absolutely fantastic from the service, to the ambience and the quality and presentation of the food. I thought the portion sizes were good and the recommendation of the salt and pepper squid from our fantastic waiter was perfect. The décor here is really good, and having considered coming here for a number of months, just wish we hadn't left it so long. Had a G&T from the 2 for £10 menu prior to dinner which was lovely too. Overall, a brilliant experience and we will be back.
Had a lovely meal however the music was very loud in the restaurant making it difficult to talk to my friends
This was a terrible food experience! The decor is lovely and the staff were ok. The food however was horrid. My friend and I ordered the seafood linguini and when it arrived, the prawns were so overcooked the shell was baked into the meat. They brought us more prawns but they were also over done and had not been de-veined. My husbands brisket at £20 was below average. A waste of £100 for 4 people. Skipped dessert as the main was vile. Wont be back.
Lovely place, simple menu with great food options, and very efficient service. Gets loud towards the end of the night from the music from a DJ, granted we eat on the weekend.
We went for an early dinner to celebrate a birthday. Staff were friendly and attentive. Food was delicious.
Great atmosphere good food
We’ve had Sunday lunch a lot at Clarence Social and it’s usually very good. Unfortunately, our chicken was under cooked and pink.
Also on arrival, although I booked through Open Table, they didn’t seem to have our reservation and seemed put out. They had to check with the kitchen that they could accommodate us.
Worse food I had ever been offered at a restaurant. The Lamb dish was pretty much inediable. Squid started was nice though. Then was over charged on the bill at the restaurant and very knowingly shortchanged at the bar.
The bar was so full of a large party that we could barely get to the stairs to go upstairs. No one serving at the bar. No one greeting. The noise was so loud that we couldn’t hear each other speak. I should have been advised that there was such a massive party there that evening. I would never have booked. We waited 25 minutes for a drink that didn’t arrive. never saw a menu or was offered any kind of welcome.
We left and the staff didn’t even notice
Won’t be going back
Overall we had a lovely time, although I think that because id heard great things on the grapevine, I decided to take close friends from London to show them the great cuisine of Cheltenham (as I’ve only just moved back myself) so we went with high expectations and they weren’t entirely met. The food wasn’t as high quality as we expected it and we did complain specifically about the seafood linguine - you can’t really call it seafood linguine when you’re only given two king prawns. Granted it did have crab / lobster paste through it but if you go elsewhere you’re also presented with clams / muscles / squid as part of the meal too. Once we complained my friend was then given about 15 more prawns on a plate. Appreciate the sentiment but it’s not really a seafood mix.
The steaks were also cooked inaccurately but the truffle fries were delicious.
I’m going back with some different friends at Christmas and I’m not as excited as I was.
The speakeasy bar downstairs is fun though!
The quality of the food was the worst I have had in Cheltenham for a long time.
Ate at the Clarence social 2 years ago and the food was stunning, expecting the same sort of standard, I was disappointed that the food was below what my expectations were. value for money not good, two starters two burgers 1 wine & 1 coke £50 . Service ok
Really poor service, very under staffed. Could be so much better. Right idea badly delivered. Such a shame.
Lovely meal and wonderful place - first visit but will certainly be a return venue . Great choice of food and cooked beautifully...
We booked the Clarence Social for lunch after my daughter's graduation. We were really disappointed to find both the bar and the restaurant were completely empty. We were the only people in the whole place. This meant there was no ambience at all. We had the set early bird menu. While the steak was good it cost £5 extra each and the other dishes were just adequate. There was very little choice for vegetarians, on the set menu. The waitress was very friendly and very attentive. It was just a shame the place was so empty.
Went for breakfast before the races fabulous fresh cooked fry up. Came out hot and yummy defo go back
I came to Clarence Social not long after it opened, had a great meal, lovely atmosphere, good service.
Brought my husband recently for our anniversary meal, we were really disappointed. Firstly the staff were very good, that is all I'm afraid. The restaurant area is too dark, we initially sat at edge of balcony, but was so loud we had to shout at one another, we moved to the back, still very loud and very dark. Food was mediocre, we had an extended wait as a large table was in (staff were apologetic). As the only toilet is downstairs, I had to queue as if in a club, which is what the overall experience is like, that is not great in a 'restaurant'. Basically I think the Clarence Social needs to decide what it is, snacks upstairs whilst the music is banging is one thing, a restaurant dining experience it is not. Shame as when it opened it was good.
Great food and great service
Service slow, food average although price ok. Ordered duck and got pork. Cocktails were ok.
Lovely Sunday lunch but unfortunately the bill was wrong. The waiter did promptly correct it for us. Second Sunday lunch there and would return.
Had a fantastic Sunday lunch here to celebrate a birthday. Food was great, good quality, well cooked and plentiful. Fantastic value. Wouldn’t hesitate to go again
Your Sunday lunch is absulutely beautifully presented. I feel that you could improve on starters and desserts to compliment. Poor choice of starter and dessert and not as presentable as main dish. This would make your Sunday lunch exceptional.
This was my first time dining at The Clarence Social, although I have had drinks there, previously. I had heard good things about the restaurant from family and friends so I thought I'd give it a go. I shall be going back. The food was excellent, the staff welcoming and the environment, just right. Noise from the bar downstairs gave an appropriate buzz to a Friday night but was not intrusive and added to the great atmosphere. £50 a head (three of us) three courses and a bottle of wine (including a tip). Great value in my book.
Really friendly and attentive staff and great food
We felt like an afterthought the entire meal. We sat a large portion of the night with empty glasses and no food. When the food did come it was poorly prepared, one dish partially raw. We told them about the raw food, we were still charged for it.
The staff were pleasant and did comp is a bottle of prosecco, after we'd waited an hour for food, but we hardly saw them.
Wouldn't go back.
Food was awful, raw in places and tasteless at best. We didn't pay for all our food and neither did the table next to us.
We came here for a night out and away from the kids. Place was a bit quiet when we arrived so we went downstairs to the bar for a cocktail (a bit stingy with the alcohol) . Food was: okay starters, very good mains, poor dessert (poo choice and fridge cold).
Beautiful decor & wonderful service & food but we were pretty much the only people in the restaurant which was weird!
Food great when it finally came- 8pm table booked 10pm main arrived without any explanation until we questioned it.