The Coconut Tree Cardiff
Have already recommended The Coconut Tree to loads of friends! We loved it!
Food was full of flavour, would definitely reccomend to anyone.
Complete waste of time. We booked a table for 8.15 and left at 9.15 without receiving as much as a drink. Total failure of service despite chasing staff around. 'Workers' seem to have been trained not to make eye contact with customers at any cost. It wasn't even busy but staff all seemed to be having a jolly time amongst themselves while the punters were ignored!
The service was a little slow and disjointed on the evening - a little more explanation of the menu would have been good - but we had a very good time overall. We would certainly go there again.
Food was quite nice, but went cold very quickly. Food comes out when it's ready, but we had to chase staff. Had to wait over half an hour for our initial drinks and had to chase again for the extra ones ordered during the meal.
Dishes I chose were delicious. My boyfriend liked most of his. Recommend the curry goat dish.
Absolutely amazing food!!! Can’t wait to return and try more things on the menu! Highly recommended
Curry was stone cold - three dishes had to be taken away and reheated. Disappointed.
Excellent food and very helpful staff. Loved the sprouts! Will visit again soon.
Fantastic food, friendly service but way too expensive for street food!!
Hard to tell really, turned up with plenty of time, lights on but door locked, tried calling no answer, waited ten minutes till passed booking time, then went to find somewhere else to eat.
If this is how open table and the restaurant operate, I can see why a lot of places go out of business.
Very disappointed with the whole experience, just lucky to find another restaurant with space, good way not to spend your anniversary.
Great food, which stirs great memories of Sri Lanka
Food was delicious and fantastic that it catered for the dietary requirements in our group - nut allergy, vegan and coeliac. We all would definitely return and have already recommended the venue to friends.
Lovely atmospher, friendly helpful staff and the food was gorgeous.
Lovely food amazing service would definitely recommend and come again
We booked the table for 6 of us. We were promptly seated at the comfortable table, unfortunately we all quickly noticed that the music was way too loud to have a proper conversation. We even struggled to order when waitress came over. She took our drinks and food orders, but didn’t really provide much information about dishes so we had no idea what we ordered. The menu is chaotic and makes it difficult to figure out what is a main/starter/side dish. It would be helpful to see some pictures of dishes or at least better explanation of what to expect.
The food arrived not long after, and we were a little bit disappointed with the portions and overall quality of it. We were told that some dishes are for sharing, but we weren’t given any plates to actually be able to eat from them, so we struggled with it. The waitress who served us did not come back to check if everything is fine, did not offer us any more drinks, and when we finished nobody cleaned our plates. We struggled to catch anybody’s attention. One waiter came to our table at some point, but only grabbed our menus to give them to new customers, while we were waiting for our table to be cleared and possibly order some dessert/drinks!
After over an hour we decided to go to the bar and pay our bill, and we moved to a new table to sit without dirty dishes. One of us left earlier and paid for her drink separately by the till, but nobody has taken it off the bill, so in the end the guy who took the payment from the rest of us made my other friend pay more than she actually owed. We ended up paying twice for the cocktail, what we realised later after we figured out what went wrong!
I would definitely not recommend this place - the food was average, portions were small (even those ‘large’ ones), waiters ignored us for the whole night, we were overcharged and nobody tried to find out why. We had a good time, but only thanks to the fact that we had a good company - the food and service were rather disappointing.
Friendly service, great atmosphere and great food! I have no idea if this is authentic Sri Lankan food as I haven’t been to the country - all I know is it was delicious! Would definitely recommend and return
Really enjoyed it! The food and the experience!! We’re coming back
Poor staff were having a nightmare due to others who’d phoned in sick but in fairness they did the absolute best they could. Don’t think the wait would be an issue under normal circumstances. Food is outstanding...tastiest meal I’ve had in a long time. Absolutely beautiful and fantastic value for money. Will definitely return.
Great tasting food at a very reasonable price, good wine and friendly efficient staff. A new regular haunt for us.
PS Someone should have a look at the men,s toilets. They could do with revitalising
Menu states each dish will arrive when it’s ready so we expected a tapas type experience and ordered multiple dishes to share. However all dishes arrived together and some weren’t very hot to begin with so half way through eating it wasn’t really enjoyable as it had gone cold.
Food was lovely very tasty. The service was poor though waiting to order for a long time drinks taking ages, dirty plates left in front of us. Think it was just that they were short staffed though. As when tge staff did come to us they were lovely and tried their best. Food was much nicer than the Sri Lankan food i had in Sri Lanka 😂
Came here for lunch after a recommendation from my brother and was not disappointed! Wide range to choose from on the menu, helpful guidance from our server and the food was absolutely delicious!! Would recommend the dahl, a definite favourite for us. Will definitely be back.
It's a shame as I think they stretch themselves too thin here. The food is fantastic and really reasonably priced but the service is always really slow. We've been here twice now and the second time was on match day so was extra busy but the service was awful. It took almost half hour for someone to take our order and that was because I managed to catch a waitress and then I had to keep chasing up drinks. Both times we've been there was a mistake on the hill but they're happy to correct it so that's not an issue. It's worth a trip for the food and cocktails but give yourself plenty of time!
We had a lovely time at the Cardiff restaurant. We were offered a choice of tables, even though the restaurant was busy.
The servers recommended food and cocktails as we were complete novices, and their choices were perfect.
We didn't feel rushed at all, and will definitely be back!
An excellent evening with superb food in a well presented restaurant. It doesn’t feel crowded even when full.
The staff are marvellous and the only observation is that the food seemed slow to arrive, but I also recognise that this was because I was so hungry and the food smells were so good.
I would recommend this experience to anyone, I will definitely be back
It was interesting to try different food. The seating was extremely uncomfortable though. The benches against the wall are not wide enough to sit on. This overshadowed the meal for us
Some of the food was great, but a lot of it was very poor value. The heating isn't adequate, most diners kept their coats on! Service was slow, particularly for drinks. Some of our food arrived before our drinks.
Brilliant quality Sri Lankan food, not matched by the poor service. Simple things like a bottle of wine dumped on the table for you to open and serve yourself; not lighting the candle in the dim restaurant; no attentiveness when we were looking to order more dishes or pay... Really disappointed because TCT is brilliant in Bristol and Cheltenham. Training could turn this into a 5* review
Waited 30 minutes at the table, hoping to be asked what we would like to drink. After 30 minutes of waiting, we just walked out. Dreadful, awful service.
The service is very slow.. even getting a drinks too ages..
Delicious food, reasonably priced, good choice and good, friendly service. It was a shame our experience was spoiled by being squeezed into an upstairs table where it was very dark and the music playing was too loud to allow for conversation without shouting.
The tables downstairs looked more inviting with a better ambience, so we would definitely request to be placed there on any future visit.
Food was fantastic. Great cocktails and nice ambience
Great food and good value. Unfortunately let down by some haphazard service and member of staff who clearly has friends or family dining in the restaurant whom he was keen to impress at the expense of other guests.
This was our third visit to the coconut tree in Cardiff and we liked it so much we have already made another reservation for two weeks time 😄. The staff are really friendly and the did was as good (and cheap) as usual.
Loved it, amazing food!! Great cocktails too without feeling like we’ve been unhealthy
Beautiful food. Lovely cocktails. But it was cold and i was sat leaning against a freezing window. Otherwise fab i'll sit somewhere else next time
We very much enjoyed the food. It was nice to see a lot of vegetarian dishes on offer & served in a different way. My only gripe is that the music was too loud & made having a conversation difficult without almost shouting. I appreciate the venue is geared to a younger group but it can be very off putting particularly for those hard of hearing.
The restaurant was effectively empty. We ordered 2 cocktails, which arrived 20 minutes later. Our food finally arrived after about 40 minutes and cold. It was sent back to the kitchen to be replaced. The couple.next to us suffered the exact same problems with their food and drinks.
Our food was replaced except for 1 dish, which we never saw again. The waitress kindly offered to remove it from the bill.
The bill arrived promptly. We gave up waiting for the waitress to take our payment and went to the till to pay. A different couple also had to do this as they were fed up of waiting.
It was the first and last time visiting The Coconut Tree.
Fantastic food!! Really helpful waitress who had her first day when we were there! She was kind and really chatty !!!!
The food was amazing such an array of flavour, would defo recommend and go again !